Room, 4 Bedrooms | In-room safe, blackout drapes, soundproofing, free WiFi

Reviews of JUFA Hotel Salzburg

4 out of 5
JUFA Hotel Salzburg
Josef-Preis-Allee 18, Salzburg, Salzburg

Reviews

8.4

Very Good

Rating 10 - Excellent. 39 out of 96 reviews" "
Rating 8 - Good. 38 out of 96 reviews" "
Rating 6 - Okay. 12 out of 96 reviews" "
Rating 4 - Poor. 4 out of 96 reviews" "
Rating 2 - Terrible. 3 out of 96 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Perfect for city break with kids
Great value hotel. Clean, all the facilities you need. Amazing views of the castle from the hotel and bedroom Windows. Super family friendly with an amazing two story play room with glass window from bar for parents to watch whilst enjoying a drink. Highly recommend for your next city break to Salzburg with kids
Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JUFA Salzburg
JUFA Salzburg
Stayed 1 night in Dec 2023
Response from JUFA Hotel Salzburg City Team on Dec 28, 2023
Dear Ian,Thank you for taking the time to share your perfect 10 out of 10 rating for your recent stay at JUFA Hotel Salzburg City. We are thrilled to receive such a positive review!It is fantastic to know that your experience met or exceeded your expectations.We appreciate your feedback and hope to have the pleasure of welcoming you back to JUFA Hotel Salzburg City in the future.Best regards,Your JUFA Hotel Salzburg City Team

8/10 Good

Marin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Play room is a life saver!
Stayed 4 nights in Dec 2023
Response from JUFA Hotel Salzburg City Team on Dec 28, 2023
Dear Marin,Thank you for taking the time to share your feedback about your recent stay at JUFA Hotel Salzburg City. We are delighted to hear that you found the playroom to be a life saver!Our team is committed to providing a family-friendly environment, and it's wonderful to know that the playroom enhanced your experience - very helpful, especially during those rainy days in Salzburg.It was a pleasure to have you as our guest, and we hope to welcome you back to JUFA Hotel Salzburg City in the future.Best regards,Your JUFA Hotel Salzburg City Team

6/10 Okay

Jackson

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Keep Looking
I have traveled a lot. I do not have the American expectations that some people have an actually relish in the cultural differences when traveling. That said... The rooms at Jufa were really small. There was nowhere to put the suitcases or clothes. No dressers, no closet, and we tripped over the bags the whole trip. That was not a big issue. We could make do. The hotel is about a mile from eveything that was going on in Salzburg. We had to walk through a residential area to get to the touristy stuff. We love to walk, so again, no big deal. The breakfast was the smallest selection I have ever experienced in Germany. We stayed at two small boutique guest houses on either side of this portion of the trip and received huge selections which were included in the price of the room. This one was very limited and cost us $20 a person. We can kind of get past that too. What I couldnt get past was being chewed out because my wife didnt join me for breakfast. I was skiing and she wanted to sleep in, but the breakfast hostess didnt like the fact that we werent in the lounge together. She gave me the third degree and then again to my wife when she came down to breakfast. That experience was NOT worth $20 per person.
Stayed 2 nights in Dec 2023
Response from JUFA Hotel Salzburg City Team on Dec 28, 2023
Dear Jackson,Thank you for sharing your detailed feedback about your recent stay at JUFA Hotel Salzburg City. We appreciate the insights you have provided and are genuinely sorry to learn that your experience did not meet your expectations.We apologise for any inconvenience caused by the room size and the lack of storage space. Your observations regarding the breakfast selection are duly noted, and we understand the importance of these aspects in shaping your overall experience.Please rest assured that your comments will be shared with our team to address the issues raised and ensure that necessary improvements are made.We appreciate your understanding value your feedback as it helps us identify areas for improvement. It is our hope that we may have the opportunity to welcome you back in the future and provide a more positive and enjoyable stay.Warm regards,Your JUFA Hotel Salzburg City Team

10/10 Excellent

Vicente

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly. The room was small but it was so clean and comfortable and quiet. The parking was really easy and all the tourist sites were close to the hotel. This is a great hotel
Stayed 1 night in Dec 2023
Response from JUFA Hotel Salzburg City Team on Dec 28, 2023
Dear Vicente,Thank you for taking the time to share your positive feedback about your recent stay at JUFA Hotel Salzburg City. We are thrilled to hear that you found our staff to be friendly and that you enjoyed a clean, comfortable, and quiet room.Your kind words are truly appreciated, and we are delighted that you consider our hotel to be great. It was a pleasure to have you as our guest, and we look forward to welcoming you back to JUFA Hotel Salzburg City in the future.Your JUFA Hotel Salzburg City Team

8/10 Good

william

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from JUFA Hotel Salzburg City Team on Dec 28, 2023
Dear William,Thank you for taking the time to share your rating and feedback about your recent stay at JUFA Hotel Salzburg City. We appreciate your feedback, and we're glad to see that your overall experience warranted a 4 out of 5 rating.We always strive to provide the best possible service and accommodations for our guests. If there are specific areas where we can improve and earn that fifth star on your next visit, please feel free to share your insights.It was a pleasure to have you as our guest, and we hope to welcome you back to JUFA Hotel Salzburg City in the future.Your JUFA Hotel Salzburg City Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, Modern, Efficient Hotel Near Old City Cente
Very clean, modern hotel with newer furnishings at a reasonable price and 15 minute walk to center of Old Salzburg (Christmas Market). For a short stay, this hotel fit the bill! Staff was responsive and checking in / out was quick and easy. Only downside: Rooms are very small, pillows are Ikea grade and flatten easily, towels are a little rough. If I were coming to Salzburg for a night or two, I would not hesitate to stay here. If I was staying longer I might look for more room to stretch out.
Stayed 1 night in Nov 2023
Response from JUFA Hotel Salzburg City Team on Dec 28, 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at JUFA Hotel Salzburg City. We appreciate your positive comments regarding the cleanliness, modern furnishings, and the reasonable price of our hotel. It's great to hear that our location and responsive staff met your expectations for a short stay, especially during the Christmas Market season.We also appreciate your constructive feedback about the room size, pillows, and towels. We take such comments seriously as they help us identify areas for improvement. Please rest assured that we will review and consider your suggestions to enhance the overall guest experience.We are delighted that you would not hesitate to stay with us again. Should your future plans bring you back to Salzburg, we would be honored to welcome you once more.Your JUFA Hotel Salzburg City Team

8/10 Good

Shiqian

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from JUFA Hotel Salzburg City on Oct 31, 2023
Dear Shiqian,thank you for taking your time tor review your stay at JUFA Hotel Salzburg City. We are happy that you enjoyed your stay.We hope to welcome you back during your next time in SalzburgBest regards,JUFA Hotel Salzburg City Team

10/10 Excellent

pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked this Jufa for so many reasons. The desk staff were kind and helpful. The hotel was spotless, quiet, equipped with A/C, comfortable bed and linens, and a bar for snacks, drinks, and coffee 24 hours. There was a lovely outdoor seating area as well. Kids areas looked well equipped for families with little ones. We enjoyed the hotel breakfast most mornings because it was extensive and delicious. The old town is walking distance and the bus stop just a short walk away. Public transportation in and around Salzburg is easy to use. We had a wonderful time and would absolutely stay at this Jufa again!!!
Stayed 5 nights in Sep 2023
Response from JUFA Hotel Salzburg City on Oct 2, 2023
Dear Pamela!Thank you so much for sharing your wonderful review of your stay at JUFA Hotel Salzburg City. We are thrilled to hear that you had such a positive experience with us and that you found numerous aspects of your stay to your satisfaction.It's fantastic to know that you appreciated our clean and quiet accommodations, comfortable amenities, 24-hour bar service, and the outdoor seating area. We also take pride in providing a delicious and extensive breakfast to start your day right.Your kind words about our staff's kindness and helpfulness are greatly appreciated, and we're pleased that you found our location convenient for exploring Salzburg.We're delighted that you had such a wonderful time with us, and we look forward to welcoming you back to JUFA Hotel Salzburg City for another enjoyable stay in the future. If you have any specific requests or feedback for your next visit, please don't hesitate to let us know.Warm regards,The Team at JUFA Hotel Salzburg City

8/10 Good

sapna

Stayed 2 nights in Sep 2023
Response from JUFA Hotel Salzburg City on Oct 2, 2023
Dear Sapna,Thank you for taking the time to leave a review of your stay at JUFA Hotel Salzburg City. We're delighted to hear that you found our location to be convenient during your visit.Your feedback is important to us, and we hope to have the pleasure of hosting you again in the future for another enjoyable stay.Warm regards,The Team at JUFA Hotel Salzburg City

6/10 Okay

Carmen

Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
To expensive for what it is. It’s clean . Service and food horrible.
Stayed 1 night in Aug 2023
Response from JUFA Hotel Salzburg City on Aug 18, 2023
Dear Carmen,Thank you for taking the time to provide your feedback regarding your recent stay at JUFA Hotel Salzburg. We appreciate your honest evaluation and regret to hear that your experience did not meet your expectations.We apologize for any inconvenience you faced with the service and food during your stay. Please know that your feedback is important to us, and we will take your comments into consideration as we continuously work to improve our services and offerings.We hope that you will consider giving us another chance in the future to provide you with a more positive experience.Best Regards,JUFA Hotel Salzburg Team

10/10 Excellent

Maro

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Das Franzl was a very pleasant eperience. All staff were very friendly and helpful. Facilities and cleanliness were excellent. Hotel is only a 10 minute walk from st wolfgang lake. We had a livly afternoon on the Thursday, feeding the Alpacas ! Enjoyed the burger night on the Friday. There are few flies around, probably because of the ponies and alpacas but that cant be helped.
Stayed 2 nights in Jul 2023
Response from JUFA Hotel Salzburg City on Aug 2, 2023
Dear Maro,thank you for taking your time to share your experience.We are happy that you had a pleasent stay, but we guess that you send us the review from another hotel. Our hotel is in the city center of Salzburg , as well with a great location, but we are not close to Wolfgangsee.Best regards,Your JUFA Hotel Salzburg City Team

10/10 Excellent

Robert

Stayed 1 night in Jul 2023
Response from JUFA Hotel Salzburg City on Aug 11, 2023
Lieber Robert,wir möchten uns herzlich bei Ihnen bedanken, dass Sie sich die Zeit genommen haben, eine so positive Bewertung für Ihren Aufenthalt im JUFA Hotel Salzburg City zu hinterlassen. Es freut uns außerordentlich zu hören, dass Sie rundum zufrieden waren und eine sehr gute Erfahrung bei uns gemacht haben.Mit freundlichen Grüßen,Das Team vom JUFA Hotel Salzburg City

10/10 Excellent

GN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great hotel
Hotel is in a great location - 10 minutes walk to the city centre. On-site parking. Room was comfortable and well-equipped. We had a mountain view across fields. Breakfast was plentiful. We tried the restaurant one evening but the range of food options was limited so we ate out the second night. We would stay here again.
Stayed 2 nights in Jun 2023
Response from JUFA Hotel Salzburg City on Jul 24, 2023
Dear guest,thank you for sharing your positive review of JUFA Hotel Salzburg City in English!We are delighted to hear that you enjoyed our hotel's excellent location, just a short 10-minute walk to the city center. It's wonderful to know that you appreciated the convenience of on-site parking, making your stay even more hassle-free.We are glad that you found your room comfortable and well-equipped, and that you had the opportunity to enjoy the beautiful mountain view across the fields. It's great to hear that you found our breakfast plentiful, providing you with a satisfying start to your day.We apologize for the limited food options in our restaurant during your stay. Your feedback is valuable to us, and we will take it into consideration to improve our offerings.We are thrilled that you had a positive experience overall and that you would choose to stay with us again. Should your travels bring you back to Salzburg, we would be more than happy to welcome you back to JUFA Hotel Salzburg City.Best regards,JUFA Hotel Salzburg City Team

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel OK service
This is a nice hotel and in a pretty good location. The service was hit or miss however. It was a major inconvenience to them when we asked for ice for example. The second and third night we asked for ice we were denied all together.
Stayed 3 nights in Jun 2023
Response from JUFA Hotel Salzburg City on Jul 24, 2023
Dear guest,thank you for taking the time to share your feedback about your stay at JUFA Hotel Salzburg City.We are glad to hear that you found our hotel to be nice and that you liked its location. However, we are truly sorry to hear about the inconvenience you experienced with the service, especially regarding the ice request. Providing excellent service to our guests is of utmost importance to us, and we apologize for falling short of your expectations.Your feedback is valuable to us, and we will address this issue with our team to ensure that such incidents do not occur in the future. Please rest assured that we will take your comments into consideration to improve our services and make our guests' experience more enjoyable.We appreciate your honest feedback and hope that you will give us another chance to welcome you back in the future. If you plan to visit Salzburg again, please feel free to reach out to us directly, and we will do our best to make your stay smooth and enjoyable.Thank you once again for your feedback.Sincerely,JUFA Hotel Salzburg City Team

10/10 Excellent

Leonardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 3 nights in May 2023
Response from JUFA Hotel Salzburg City on May 31, 2023
Dear Leonardo,thank you very much for your excellent review of JUFA Hotel Salzburg City. We are thrilled to hear that you had an excellent experience with us.We strive to provide exceptional service and create a memorable stay for our guests. It is rewarding to know that we met your expectations and that you were satisfied with your visit.We appreciate your feedback and your kind words. Should you have any future inquiries or requests, please do not hesitate to contact us. We look forward to welcoming you back to our hotel in the future.Best regards,JUFA Hotel Salzburg Team

10/10 Excellent

Dorothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful. Food offerings were excellent and great service
Stayed 1 night in Apr 2023
Response from JUFA Hotel Salzburg City Team on May 3, 2023
Dear Dorothy,Thank you so much for your stay at our JUFA Hotel Salzburg City and for this great review.We are delighted to read that you had such a great experience here and would love to welcome you back again soon.Best regards,Your JUFA Hotel Salzburg City Team

10/10 Excellent

Czifra

Stayed 3 nights in Feb 2023
Response from Hoteldirektor on Feb 17, 2023
Lieber Gast,vielen herzlichen Dank für ihre Bewertung und die "volle Punktzahl" für unser JUFA Hotel Salzburg City!Besuchen Sie uns bald erneut!Mit herzlichen GrüßenHendrik Beyer-Kuczka & Team

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a convenient location
We stayed in Salzburg for Christmas and had a wonderful time. The hotel is a 10 minute walk to the Christmas Markets and “Old Town” Salzburg. It overlooks the castle and has a great breakfast and bar/lounge area. The hotel staff was very helpful in getting us a taxis do we could catch an early morning train. Overall, great place to stay in Salzburg.
Stayed 2 nights in Dec 2022
Response from Hendrik Beyer-Kuczka on Jan 5, 2023
Dear Jeffrey,thanks for sharing your personal experience about your stay in our JUFA Hotel Salzburg City!It would be a great honour to welcome you again soon!Kindest regardsHendrik Beyer-KuczkaGeneral Manager

10/10 Excellent

Anna, Mississauga

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Can't complain about . Location, staff etc. Great place to stay in Salzburg
Response from JUFA Hotel Salzburg City Team on Jan 2, 2023
Dear Anna,Thank you so much for staying with us during your travels and for taking the time to write this wonderful review.We are very pleased that you enjoyed your time here so much and are looking forward to welcoming you back again soon.Best regards,Your JUFA Hotel Salzburg City Team

10/10 Excellent

Mathias, San Diego

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are simple but very nice. I really appreciated the nice breakfast.
Response from JUFA Hotel Salzburg City on Dec 12, 2022
Dear Mathias,Thank you very much for rating your stay!We are very proud to have received the highest score possible.We are very glad that you liked our rooms and the nice breakfast.We are going to use your rating as a motivation to keep up our good work.We are looking forward to seeing you again soon!Best regardsYour JUFA Hotel Salzburg City Team

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from JUFA Hotel Salzburg City on Nov 28, 2022
Dear Heather,Thank you very much for taking the time and rating your most recent stay with us!We are extremely proud to have received the perfect score. This shows us that we are providing our guests an excellent stay.We are going to use your review as a motivation to keep up our good work.We are looking forward to seeing you again soon!Best regardsYour JUFA Hotel Salzburg City Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in Salzburg.
Nice affordable hotel. Great location. Easy walk to the Old Town but far enough that it was quiet. Rooms are small but clean and comfortable. The breakfast buffet was delicious. Dinner options were limited. However there is a really nice restaurant in the building next door. The staff are very friendly and helpful. Highly recommend this hotel.
View from our room.
Stayed 3 nights in Sep 2022
Response from JUFA Hotel Salzburg City on Oct 5, 2022
Dear David,thank you for leaving this comment on your most recent stay with us!We are contented to see that you had a perfect stay at our hotel.A rating like yours motivates us to continue our hard work to allow every guest to enjoy their stay as much as you did!We hope to have you back soon!Best regardsYour JUFA Hotel Salzburg City Team

4/10 Poor

Andreas

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Air condition in the room did not work. Had keep the window open with a very noisy crowed below. The room and bathroom is very small.
Stayed 1 night in Aug 2022
Response from JUFA Hotel Salzburg City Team on Aug 29, 2022
Sehr geehrter Gast,herzlichen Dank für Ihren Aufenthalt in unserem JUFA Hotel Salzburg City sowie dafür, dass Sie sich die Zeit für dieses ehrliche Feedback genommen haben.Nur durch direktes Gästefeedback ist es uns möglich, unser Verbesserungspotenzial zu erkennen und zu wissen, woran wir arbeiten dürfen, sodass es unseren geschätzten Gästen künftig an gar nichts mehr fehlen kann.Wir hoffen sehr, dass unser Team die Situation mit Ihrer Klimaanlage während Ihres Aufenthalts noch lösen konnte und Sie Ihre Zeit bei uns noch genießen konnten.Um Ihnen während Ihres nächsten Aufenthalts bei uns mehr Komfort bieten zu können, informieren wir Sie gern über weitere Zimmerkategorien.Wir würden uns sehr freuen, Sie bei nächster Gelegenheit wieder in unserem Hotel begrüßen zu dürfen und wünschen Ihnen bis dahin nur das Beste.Herzliche Grüße,Ihr JUFA Hotel Salzburg City Team

10/10 Excellent

Leopoldo

Stayed 1 night in Aug 2022
Response from JUFA Hotel Salzburg City Team on Aug 29, 2022
Sehr geehrter Gast,vielen herzlichen Dank für Ihre Reservierung in unserem JUFA Hotel Salzburg City.Es freut uns wirklich sehr, dass Sie Ihre Zeit bei uns so genießen konnten und hoffen, Sie bald wieder willkommen heißen zu dürfen.Mit besten Grüßen,Ihr JUFA Hotel Salzburg City Team

10/10 Excellent

Finbarr

Stayed 2 nights in Jul 2022
Response from JUFA Hotel Salzburg City Team on Aug 29, 2022
Lieber Gast,vielen herzlichen Dank für Ihren Aufenthalt und Ihre tolle 10 Punkte Bewertung.Es freut uns außerordentlich, dass Sie Ihre Zeit bei uns genossen haben und wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen.Mit herzlichen Grüßen,Ihr JUFA Hotel Salzburg City Team

8/10 Good

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, simple, reasonably priced and convenient
Stayed 1 night in Jul 2022
Response from JUFA Hotel Salzburg City Team on Aug 2, 2022
Dear Guest, Thank you for your stay at our JUFA Hotel Salzburg City and for taking the time to rate us with 4/5 points, which is much appreciated. We are delighted that you enjoyed your time with us and would love to welcome you back again soon. Best regards, Your JUFA Hotel Salzburg City Team

8/10 Good

Ashley Jolin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to all the sights we wanted to see. There was an issue with our reservation, but they handled it well. It was clean and well maintained.
Stayed 3 nights in Jul 2022
Response from JUFA Hotel Salzburg City Team on Aug 2, 2022
Dear Guest, Thank you for choosing our hotel for your stay in Salzburg and for writing this wonderful review on us. We are very happy that you enjoyed the location and the proximity to the city center and all the sights of Salzburg so much and that the issue with your reservation was well handled. We are looking forward to welcoming you back soon. Best regards, Your JUFA Hotel Salzburg City Team

10/10 Excellent

Agata

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money for family of 4 on a roadtrip
Superbly placed hotel within 10 min walking distance to centre of Salzburg. Nice large room for family of 4, very good breakfast option, parking onsite - what more do you need? :) oh ... and superb view of the castle whilst enjoying a drink in the evening.
Stayed 1 night in Jul 2022
Response from JUFA Hotel Salzburg City Team on Aug 2, 2022
Dear Guest, Thank you so very much for your stay at our JUFA Hotel Salzburg City and for taking the time to write this beautiful review! We are more than delighted about your kinds words and that you enjoyed our superbly placed hotel, the family room and our breakfast buffet so much. We would love to welcome you back during your next visit to the city of Salzburg. Best regards, Your JUFA Hotel Salzburg City Team

2/10 Terrible

gong

Traveled with family and small children
Disliked: Staff & service
We traveled as a family with small kids. At check in the receptionist told us the hotel was overbooked and forced us to a tiny dirty hotel at the airport far from the city center……Really sucks!!!
Stayed 2 nights in Jun 2022
Response from UFA Hotel Salzburg City Team on Jul 6, 2022
Dear Guest, Thank you very much for taking the time to write this honest and important feedback! First of all, we would like to apologise to you for this unfortunate situation. Even though it should not happen, overbookings can unfortunately occur, oftentimes due to technical errors, as in your case. This, however, should never have a negative impact on our guests! Thank you for your honest feedback about the hotel as we know now that we will avoid said hotel in the future. We would be delighted for you to give us the opportunity to convince you of our great hospitality and service. We would love to welcome you back during your next visit to Salzburg. Best regards, Your JUFA Hotel Salzburg City Team

8/10 Good

Sharon, Laguna Niguel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Tatiana saved the day! Absolutely lovely lady dealing with two big groups kept her composure and always had a smile. Sadly the girl the next day was very rude. Said we hadnt paid for breakfast, even though it was included, Then ran out to the car telling my son he hadnt paid!!!! I had already checked out with her for all of us!!
Stayed 1 night in Jun 2022
Response from JUFA Hotel Salzburg City on Jul 3, 2022
Dear Guest, Thank you very much for your visit and for taking the time to rate our hotel, which we appreciate a lot. We are delighted to see that you overall had a great time staying with us and thank you so much for the kind words about our receptionist, which we will happily share with her. Please also be assured that the other issue mentioned by you will also be discussed in order to make your next stay with us even better. We hope to see you again soon! Best regards, Your JUFA Hotel Salzburg City Team

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, amenities
This is an excellent excellent hotel I would highly highly recommend it
Stayed 2 nights in May 2022
Response from JUFA Hotel Team on Jun 13, 2022
Dear Paul, thank you very much for taking your time and review our hotel. We are very happy that you enjoyed your stay with us. We hope to welcome you agian during your next stay in Salzburg. Kind regards, JUFA Hotels Team

6/10 Okay

Thomas

Traveled with partner
Liked: Property conditions & facilities
AC did not work, waited 25 mins for technician--no show. Insisted on new room. Had to lug 4 suitcases. Key card did not work. Downstairs for 4th time (no telephones in rooms). Then parking gate would not open on leaving. Then parking gate ticket got jammed on returning. More trips to the concierge.
Stayed 1 night in May 2022
Response from JUFA Hotel Salzburg City Team on Jul 3, 2022
Dear Guest, Thank you very much for having stayed with us and for taking the time to rate our hotel. We appreciate your honest feedback about your stay - The hotel continuously strives to meet your needs and expectations; therefore your feedback is of utmost importance to us and I am sorry that we have not met your expectations. Please kindly allow me to express my apologies for any inconveniences you encountered and rest assured that the above mentioned issues will be discussed and improved as soon as possible! We would love to welcome you back soon! Best regards, Your JUFA Hotel Salzburg City Team

8/10 Good

William, South Jordan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was convenient for families. It was a little far from old town and too close to the university. Lots of drunk youth. We really liked the breakfast.
Stayed 2 nights in Apr 2022
Response from JUFA Hotel Team on May 3, 2022
Dear William, thank you for taking the time to rate our hotel. We are very pleased to read that you enjoyed your stay at our hotel. Thank you also for the positiv feedback concerning breakfest. We would love to welcome you back during your next visit to Salzburg. Kind regards, Your JUFA Salzburg City Team

10/10 Excellent

Mehmet Mahsum

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from JUFA Hotel Team on Oct 6, 2021
Dear guest, thank you very much for the great rating of our hotel! We are happy that you enjoyed your stay with us and hope to welcoming you again soon. Best regards

6/10 Okay

Diana Marion

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotelzimmer sehr klein. Kein Schrank, nur Ablage. Kopfkissen... naja... Waren sehr verbraucht. Frühstück war in Ordnung, nur Personal war etwas überfordert. Ansonsten Personal sehr freundlich
Stayed 3 nights in Apr 2024

8/10 Good

Davide

Traveled with partner
Liked: Amenities
Eccellente la posizione, a 10 minuti di camminata dal centro città. Hotel carino, camera un po’ piccola. Unica pecca, ho selezionato dal tablet in dotazione per ogni camera, la pulizia e il riordino della stanza per il giorno seguente ma non sono venuti a sistemarla. Nel complesso comunque buona struttura
Stayed 2 nights in Jan 2024
Response from JUFA Hotel Salzburg City Team on Mar 6, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel's location excellent, with only a 10-minute walk to the city center. We also appreciate your kind words regarding the overall charm of our hotel.We apologize for any inconvenience you experienced due to the size of your room and the lapse in housekeeping service despite your selection for room cleaning through the provided tablet. Your comments have been duly noted, and we will address these issues with our team to ensure better communication and service delivery in the future.We are glad to know that despite these shortcomings, you still found our hotel to be a good choice overall.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience on your next visit.Best regards,Your JUFA Hotel Salzburg City Team

8/10 Good

Horst

Stayed 1 night in Dec 2023

8/10 Good

Temesi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JUFA Hotel Salzburg City Team on Dec 28, 2023
Dear Temesi,Thank you for taking the time to share your rating and feedback about your recent experience at JUFA Hotel Salzburg City. We appreciate your input and are pleased to see that you gave us an 8 out of 10.Your feedback is valuable to us, and if there are specific areas where we can improve to earn that perfect 10 on your next visit, please feel free to share your insights. We strive to provide the best possible experience for our guests.It was a pleasure to have you stay with us, and we hope to welcome you back to JUFA Hotel Salzburg City in the future.Your JUFA Hotel Salzburg City Team

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gute Lage. Nettes Personal
Stayed 1 night in Nov 2023
Response from JUFA Hotel Salzburg City Team on Dec 28, 2023
Lieber Thomas,herzlichen Dank für Ihr tolles Feedback zu Ihrem Aufenthalt im JUFA Hotel Salzburg City. Es freut uns sehr zu hören, dass Sie die sehr gute Lage und das nette Personal positiv wahrgenommen haben.Unser Team arbeitet hart daran, unseren Gästen einen angenehmen Aufenthalt zu bereiten, und es ist schön zu erfahren, dass Sie sich gut aufgehoben gefühlt haben.Wir hoffen, Sie hatten eine schöne Zeit in Salzburg, und es wäre uns eine Freude, Sie bei Ihrem nächsten Besuch erneut willkommen zu heißen.Ihr JUFA Hotel Salzburg City Team

6/10 Okay

Stefan

Traveled with family
Liked: Property conditions & facilities
Mittelmässiger Gesamteindruck
Gute gelegenes Mittelklassehotel wenige Minuten von der Altstadt entfernt. Leider schmutziger Boden im Bad und komplizierte Bedienung an der Reception
Stayed 1 night in Oct 2023
Response from JUFA Hotel Salzburg City on Oct 31, 2023
Lieber Stefan,vielen Dank, dass Sie sich die Zeit genommen haben, um Ihr Feedback mit uns zu teilen. Wir freuen uns, dass Ihnen unsere Lage nahe der Altstadt gefallen hat.Es tut uns aufrichtig leid zu hören, dass Sie auf Unannehmlichkeiten mit der Sauberkeit im Badezimmer gestoßen sind und sich in Bezug auf die Bedienung an der Rezeption unwohl gefühlt haben. Wir nehmen Ihr Feedback sehr ernst und werden sicherstellen, dass diese Anliegen an unser Team weitergeleitet werden, um Verbesserungen vorzunehmen.Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten und hoffen dennoch, Sie in Zukunft wieder bei uns begrüßen zu dürfen, um eine bessere Erfahrung zu bieten.Mit freundlichen Grüßen,Das Team des JUFA Hotel Salzburg City

10/10 Excellent

Rosaura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, te apoyan y facilitan en todo momento
Stayed 1 night in Sep 2023
Response from JUFA Hotel Salzburg City on Oct 31, 2023
Dear Rosaura,Thank you for your wonderful review and for highlighting our excellent service. We're delighted to know that our team was able to assist and support you throughout your stay. It's our priority to ensure that our guests have a pleasant and comfortable experience.We truly appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Warm regards,The Team at JUFA Hotel Salzburg City

8/10 Good

Antje

Stayed 2 nights in Sep 2023
Response from JUFA Hotel Salzburg City on Oct 2, 2023
Dear Antje!Thank you for taking the time to leave a review of your stay at JUFA Hotel Salzburg City. We're delighted to hear that you found our location to be convenient during your visit.Your feedback is important to us, and we hope to have the pleasure of hosting you again in the future for another enjoyable stay.Warm regards,The Team at JUFA Hotel Salzburg City

8/10 Good

Marianne

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good location.
Stayed 4 nights in Aug 2023
Response from JUFA Hotel Salzburg City on Oct 2, 2023
Dear Marianne!Thank you for taking the time to leave a review of your stay at JUFA Hotel Salzburg City. We're delighted to hear that you found our location to be convenient during your visit.We aim to provide our guests with a central and accessible location to explore the city easily. If you have any specific feedback or suggestions on how we can further enhance your experience, please feel free to share them with us.Your feedback is important to us, and we hope to have the pleasure of hosting you again in the future for another enjoyable stay.Warm regards,The Team at JUFA Hotel Salzburg City

8/10 Good

KONGMAHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from JUFA Hotel Salzburg City on Aug 18, 2023
Dear Kongmahn,Thank you for sharing your feedback about your stay at JUFA Hotel Salzburg. We appreciate your positive rating and are glad to know that you had a good experience during your time with us.We hope to have the pleasure of welcoming you back in the future. If you need any assistance or have further feedback, don't hesitate to reach out.Best Regards,JUFA Hotel Salzburg Team

8/10 Good

Jean-Marie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for a stay in Salzburg
Nice place, nice area to stay
Stayed 2 nights in Aug 2023
Response from JUFA Hotel Salzburg City on Aug 18, 2023
Dear Jean-Marie,Thank you for taking the time to review your stay at JUFA Hotel Salzburg. We're delighted to hear that you had a pleasant experience and enjoyed your time with us. It's great to know that you found our location and the surrounding area to be to your liking.We hope to welcome you back in the future for another enjoyable stay. If you have any further feedback or suggestions, feel free to share.Best Regards,JUFA Hotel Salzburg Team

10/10 Excellent

Chulchae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가족이 편한게 쉴수 있는 호텔
잘츠부르크 시내로 오가기는 약간 먼 거리 였지만, 창문으로 찰츠성이 보임. 저녁때는 조용하게 쉴수 있는 호텔이다. 주차는 입출차가 쉽게 가능 하며, 저녁먹으로 20정도 운전하여 독일로 다녀옴. 조식은 충분히 맛있다. 방은 4명이 묶기에는 넓은 편이었으며, 화장실과 샤워시설이 나눠 있어서 편리함.
Stayed 1 night in Jul 2023
Response from JUFA Hotel Salzburg City on Aug 18, 2023
Dear Chulchae,Thank you for choosing to stay at JUFA Hotel Salzburg and for sharing your review. We're glad to hear that you had a pleasant stay with us and enjoyed the view of Hohensalzburg Fortress from your window. It's wonderful to know that you found our hotel to be a peaceful place to rest and that you found the breakfast to be delicious. We're delighted that the spacious room layout and separate bathroom and shower facilities met your needs well.We hope that the convenience of our easy parking and the opportunity to explore nearby areas added to your overall experience. Your feedback is valuable to us, and we hope to have the pleasure of hosting you again in the future.Best Regards,The JUFA Hotel Salzburg Team

10/10 Excellent

Fabienne

Stayed 2 nights in Aug 2023
Response from JUFA Hotel Salzburg City on Aug 18, 2023
Dear Fabienne,Thank you for taking the time to share your feedback about your experience at JUFA Hotel Salzburg City. We are delighted to hear that you enjoyed your stay.We hope to have the pleasure of welcoming you back to our hotel in the future.Best regards,JUFA Hotel Salzburg Team

8/10 Good

Susanne

Traveled with family
Liked: Cleanliness, staff & service
In meinem Zimmer gab es keinen Kleiderschrank, in den man Kleider hätte hängen können. Das habe ich schon vermisst. Zudem nur zwei Kleiderbügel. Das lässt sich alles regeln. Das Personal war super nett und hilfsbereit. Aber bei einem übernachtungspreis von Euro 200.- pro Nacht sollte das schon sein. Dennoch haben wir uns in ihrem Haus sehr wohl gefühlt.
Stayed 3 nights in Aug 2023
Response from JUFA Hotel Salzburg City on Aug 18, 2023
Liebe Susanne,vielen Dank, dass Sie sich für einen Aufenthalt im JUFA Hotel Salzburg entschieden haben, und danke für Ihre freundliche Bewertung. Wir schätzen Ihr Feedback und sind erfreut zu hören, dass Sie sich bei uns wohlgefühlt haben, trotz einiger Annehmlichkeiten, die Ihnen gefehlt haben.Es tut uns leid, dass Ihnen der Kleiderschrank in Ihrem Zimmer gefehlt hat. Wir nehmen Ihre Anmerkung zur Kenntnis und werden unser Bestes tun, um solche Annehmlichkeiten in Zukunft zu verbessern. Ihre Anerkennung für unser freundliches und hilfsbereites Personal freut uns sehr.Wir hoffen, dass Sie uns trotz dieser kleinen Unannehmlichkeiten noch einmal besuchen werden. Ihre Zufriedenheit liegt uns sehr am Herzen, und wir würden uns freuen, Ihnen bei einem nächsten Aufenthalt einen noch angenehmeren Aufenthalt bieten zu können.Mit freundlichen Grüßen,JUFA Hotel Salzburg Team

10/10 Excellent

Fabienne

Stayed 1 night in Aug 2023
Response from JUFA Hotel Salzburg City on Aug 11, 2023
Lieber Fabienne,wir möchten uns herzlich bei Ihnen bedanken, dass Sie sich die Zeit genommen haben, eine so positive Bewertung für Ihren Aufenthalt im JUFA Hotel Salzburg City zu hinterlassen. Es freut uns außerordentlich zu hören, dass Sie rundum zufrieden waren und eine sehr gute Erfahrung bei uns gemacht haben.Mit freundlichen Grüßen,Das Team vom JUFA Hotel Salzburg City