Ratings based on 555 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from NH

Wonderful location & lovely room.

Posted Jul 28, 2014
Pros: Great room, very large, quiet, free Wi-Fi, nice buffet breakfast, superb location in Salzburg.
Cons: Nothing.
Location: Easy walk to all of the major attractions - all things Mozart, cafes, castles, etc. Just lovely.
We stayed here 2 nights, in the Residence part of the hotel. A triple - a huge bed and twin in its own nook, beautiful high ceilings, large room & bathroom, great A/C. Location can't be beat, about 1 minute walk and in the historic section, another 10 minutes walking puts you across the river to the other historic section of Salzburg. Breakfast buffet very nice, coffee was excellent. Staff was friendly and helpful. The beauty of Salzburg is almost unreal, and this hotel is a perfect location to see it all.
5 out of 5
Recommended
for Everyone
by A verified traveler from Felixstowe, Suffolk

A Great Hotel

Posted Jul 20, 2014
Pros: The location as it was quite near to everything.
Cons: Maybe the pots of tea as the tea was very weak. We changed to coffee. Everything else was perfect.
Location: Not far from anything. A must is the Hohnensalzburg fortress. The Unterzee cable car which is an easy bus ride away. The Salzburg card is good value.
Arriving at the hotel, we were made to feel very welcome. We arrived early but our room was ready so one of the staff took our cases. We were across the road in the Rezidence. The room was lovely. Between 2.30 and 6pm there is complimentary coffee/tea and cakes in the main hotel. Breakfast is excellent, a really good variety both hot and cold. It is buffet and staff are replacing all the time as it gets low. As much as you like with plenty of coffee or tea. A nice indoor swimming pool also which was very welcome after all the sightseeing. I would thoroughly recommend this hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Norfolk, VA

Nice respite after a long day of sightseeing

Posted Jul 19, 2014
Pros: Modern rooms with AC
Location: Visit the beautiful "old town" part of Salzburg across the pedestrian bridge. Notice that the "love lock" fad has found it's way to this town.
We spent one night at the hotel, arriving early to get in a day of Salzburg sightseeing. Early check-in was not available, but the staff took our bags and when we returned they had already been placed in our room. Note that there is a main hotel, which includes the reception desk, spa, and breakfast room. Our room was actually located across the street. We were told that only these rooms have AC. It was hot in Salzburg, so the AC was a definite plus. To visit the spa, which is in the basement of the main building, we wore street clothes and then changed once there. Free lockers are provided. The pool was small and not heated, but we found it refreshing after a hot day. Our room was nice with both a tub and shower. Morning breakfast was good too. Be aware that the parking is not on site, but at a public garage a few blocks away.
2 out of 5
by A verified traveler from Chgo

Very disappointed

Posted Jun 30, 2014
Overall the Hotel was not a good experience , no one to bring your luggage to your room (our rooms where across the street ) much less anyone informing us as to the workings of the room( window shutters safe -there was none, etc Breakfast was incl -Buffet style 7am to11am Be sure to arrive before 9 am otherwise you get only left overs. After 4 days it was check out time,no assistance with our luggage Hotel is run with Indifference to their guests at least that was our experience
4 out of 5
Recommended
for Families
by Chris from London

Good location for the old town

Posted Jun 18, 2014
Pros: good location and the included buffet breakfast was good with all the 'usual' things.
Cons: better lighting in the rooms/bathrooms. Towel rails/storage space in the bathroom.
this is a reasonable hotel for the old town - just 5-10 minute stroll away to all the sites.
4 out of 5
Recommended
for Everyone
by Mollie

Nice hotel, good location for sightseeing

Posted May 28, 2014
Pros: We liked the price, location and comfortable beds.
Cons: Tehere was not clock in the room, but this was missing from all of our rooms in Germany, Austria and Czech Republic.
Location: Old town is short walk away, with all its attractions Hellbrun Castle was easy to get to on bus and well worth the trip.
We stayed 3 nights. The hotel is well located for sightseeing on foot. Breakfast was very nice with coffee service at the table. Our room in Residenz (across street from main hotel) was comfortable and quiet. If pool or spa is important to you, you may want to consider room in main hotel. Staff went over and above to mail a raincoat that was left in the room to our next destination in Austria.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Very good hotel

Posted May 26, 2014
Pros: The hotel is focussed on giving guests a comfortable & enjoyable stay
Cons: Happy with everything
Location: Salzburg is a small place & the major attractions are within easy reach
Quiet, clean & comfortable. The staff are extremely helpful. It was very hot during our stay so we appreciated the air conditioning. Enjoyed the complimentary cake & drinks in the afternoons. Used the pool, sauna & steam room each day & most of the time we were on our own. Conveniently located, a short walk from most of the places we wished to visit.
4 out of 5
Recommended
for Everyone
by PJ from London

Saltzburg weekender

Posted May 13, 2014
Pros: Central location, afternoon tea, friendly staff
Cons: Tea / coffee making in residenz rooms
Location: Within walking distance to main centre attractions. Opposite segway hire - great fun!
Central location, comfortable rooms. We stayed in the residenz extension across the road from main hotel. Only minor dissatisfaction was absence of tea / coffee making facilities. Brilliant staff - helpful & friendly. Swiming pool too small for real swimming but sauna etc a nice addition. I would stay here again for the right price.
5 out of 5
Recommended
for Couples
by Stephanie from Lowestoft

Small, friendly hotel, excellent location.

Posted Apr 29, 2014
Pros: Room, staff, breakfast, spa, location.
Location: In 'new town', 5 minutes walk from river across to old town. Nice area near bars and restaurants.
We had a wonderful short break. So easy to walk from hotel to all city sights and short taxi from airport - ideal for short break. Staff very helpful, breakfast excellent, room spotless. Lovely to have complimentary tea/coffee and cakes in the afternoon.
5 out of 5
Recommended
for Everyone
by The Dyers from Kent

Excellent hotel & lovely staff.

Posted Apr 29, 2014
Cons: Pool could be warmer
Location: Jennerbahn was great. Eagles nest was still closed due to snow.
Stayed over Easter & the staff were very helpful and lovely to our 3 year old daughter. Thought the pool was a little chilly but this is the only criticism. Breakfast was great, room very clean and lovely modern bathroom