Room was very nice: clean, comfortable. Shower could be better. Deluxe rooms have only a single lavatory in the bathroom.
In general the staff is very helpful, young, and attractive. Exception may be certain dining personal, who give attitude.
The dining experience here is a disappointment. The least ambitious food is the best choice (e.g., Wiener Schnitzel); the tasting menus are highly expensive, unexpectedly bland, and not especially good, with uninteresting wine pairings. (Other restaurants in the Salzburg and Hof area are much better. Consult the Michelin Guide.) Since this is a hotel favored by the rich, and sometimes the famous, you may find yourself delegated to an undesirable dining table, with families with small children sitting nearby. There are lots of families in this resort hotel. Protests (and tips) were ineffective--you are simply told: the other tables have already been reserved. This happened to us three separate (pre-reserved) evenings.
Breakfast is good and pleasant. Helpful concierge too. Free parking.
Although large, the hotel does have charm. The painting collection that adorns the walls is quite fine, and the views of the Fuschlsee are drop-dead beautiful. The Empress Sissi artifacts are nostalgic, in two little museum rooms. All in all, I would definitely recommend this hotel.