Outdoor pool, sun loungers

Reviews of Hotel Residencia del Paseo

3 out of 5
Hotel Residencia del Paseo
Calle duarte 272, Las Terrenas, Samana

Reviews

6.8
Rating 10 - Excellent. 27 out of 140 reviews" "
Rating 8 - Good. 44 out of 140 reviews" "
Rating 6 - Okay. 34 out of 140 reviews" "
Rating 4 - Poor. 21 out of 140 reviews" "
Rating 2 - Terrible. 14 out of 140 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Karla

Traveled with family
Liked: Staff & service, room comfort
Great location.
Place has a great location. It could benefit from some upgrades and renovations, but good overall. I would recommend it.
Stayed 2 nights in Apr 2023
Response from phi. on Jun 20, 2023
Muchas gracias

2/10 Terrible

Anthony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from phi. on Jun 20, 2023
Muchas gracias

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the price
Stayed 1 night in Apr 2023
Response from phi. on Jun 20, 2023
Muchas gracias

8/10 Good

Gelsomina

Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Las Terrenas
Great place and great stay. Thank you very much for being so co operative.
Stayed 1 night in Feb 2023
Response from Philippe on Feb 28, 2023
Thank you very much.Best regards,Direccion

2/10 Terrible

juan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really bad experience, room smells like roaches, owner or manager was VERY Disrespectful i had to leave to another hotel in the area. Residencia del Paseo us not even 1 star
Stayed 1 night in May 2022
Response from Rec. on Jun 25, 2022
Rhank your for your comment.

2/10 Terrible

william

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
it had hot water and close to beach
Stayed 5 nights in Apr 2022
Response from phi. on May 11, 2022
Dear Mr. Good Morning. Yes we have.

2/10 Terrible

Martina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was terrible. The room was full of mosquitoes and under terrible condition. I would not stay here ever again.
Stayed 2 nights in Apr 2022
Response from Rec. on May 11, 2022
Thank you for your comment.

4/10 Poor

René

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Philippe on Apr 5, 2022
Thank you for your comment. Best regards, Direction

10/10 Excellent

Natan

Traveled with group
Liked: Cleanliness, staff & service
The garden, pool are definitely the highlight. The beach is near. Hotel staff very kind and helpful.
Stayed 3 nights in Mar 2022
Response from Philippe on Apr 5, 2022
Thank you very much for your comment. Best regards, Direccion

8/10 Good

Laura, Santiago

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
This place has the perfect location to walk anywhere in Las Terrenas
Stayed 1 night in Mar 2022
Response from Philippe on Mar 30, 2022
Thank you very much

8/10 Good

Martine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff, very helpful. That made up for a quite run down property... The tropical garden is gorgeous.
Stayed 5 nights in Mar 2022
Response from Philippe on Mar 30, 2022
Thank you verey much

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleased
I was a bit leary of the hotel because it was so cheap. I booked a month for 600 dollars. You get a discount for a Long Term Stay. I figured I could move if it was no good. It was very nice, I had a studio apartment, it had plenty of room, and a kitchen. It was an older place, but well maintained, and clean. The grounds and pool were awesome. The staff was the best part. Everybody was very accommodating, from Housekeeping to the Bar Staff. Right in the middle of town, close to everything. Very Secure. Many places to eat and drink within 100 yards. The beach is right across the street. I will go back.
Stayed 28 nights in Nov 2021
Response from Dir. on Dec 28, 2021
Thank your very much for your comment. Best regards, Direccion

8/10 Good

cornelis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Dir. on Oct 22, 2021
Muchas gracias por su comentario.

10/10 Excellent

william

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021
Response from Dir. on Sep 29, 2021
Estimado Sr. Buenas tarde y muchas gracias. Esperamos recibirle nuevamente al Residencia del Paseo. Atentamente, Dirección

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms need deep manteinance.....looks like last manteninanfe work was 10 years ago...... won't go to this hotel again......
Stayed 3 nights in Aug 2021
Response from Resid. on Aug 21, 2021
Muchas gracias por su comentario.

2/10 Terrible

Erich

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service horrible Hotel horrible staff
It was the worst hotel I ever stayed at. The air conditioner was not big enough for the room I turned it on at arrival at 1 in the afternoon and I was still sweating at 3 in the morning and that was in the downstairs in the law it was incredibly hot. There was no hot water and the next morning when we woke up there was no water at all. They say they speak three different languages and the only person I could get to was a security guard in the morning that only spoke Spanish. There was algae in the grout lines around the top of the pool. They say they have Serta sleep Comfort premium mattresses they don't. They say they have 24-hour concierge they don't. They say they have a pool bar but it's not open. They say they have barbecue grills I didn't see any. And I wrote them a letter they said that they checked everything and it was fine. I will never stay there and I hope hotels.com doesn't list them anymore it was that bad and I use this app often I wish I had taken photos. If you get a room with the law the stairs going up to it are so small they are dangerous. I paid for 2 days up front and I left after 1 it was so horrible and they refused to give a refund even for the day I did not use
Stayed 2 nights in Jun 2021
Response from Resid. on Jun 23, 2021
THANK YOU

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it everything.I don't have any complain about this place and I recommend it to anyone to go there.This place is unique.
Stayed 6 nights in May 2021
Response from Resid. on Jun 1, 2021
Tank you very much for your comment. Hope to see you again. Best regards, Direccion

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2021
Response from Dir. on Apr 30, 2021
Muchas gracias

4/10 Poor

Verified traveler

Stayed 2 nights in Apr 2021
Response from Dir. on Apr 30, 2021
Muchas grcias

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Like the warmth of its staff. Didn't like the conditions of place. Even roaches found while sleeping.
Stayed 1 night in Mar 2021
Response from Dir. on Apr 1, 2021
Estimado Sr. Gracias por su comentario. Fumigamos el hotel cada semana pero revisamos su habts. Pedimos disculpa por los inconvenientes. Atentamente, Direccion

4/10 Poor

Verified traveler

Stayed 1 night in Mar 2021
Response from Resid. on Mar 22, 2021
Estimado Sr. Muchas gracias por su comentario. revisaremos y tomaremos medida. Atentamente, Direccion

8/10 Good

Romaine

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Correct Price Point
Stayed 2 nights in Nov 2020
Response from Residencia del Paseo on Nov 10, 2020
Muchas gracias

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is totally run down in many ways. But the most annoying thing was I seem to spend half my time in the room killing bugs of all kinds...many mosquitos, roaches and moths...disgusting. Many other things to complain about but too numerous to get into on here.
Stayed 4 nights in Feb 2020
Response from p on Feb 25, 2020
Dear mr. Good morning . We are so sorry if you did not like but the hotel is full with many repeat customers. we do not know whats happen but you get some problems with girl from outside because the hotel security was forced to take her out of the hotel. For the mosquitoes, we do 2 times the week a special fumigation. we give if necessary mosquitoes spray. thank you very much for coming and hope to see you again.

8/10 Good

Brian, Moca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens and pool were excellent. The buildings look great but they are in need of renovations - ie: the wood forms in the bathroom was rotten and had ants through the area I almost put my hand through. Mosquitoes were an issue despite the screen on the outside of the patio - a little maintenance around the edges would fix. The location is excellent - 100 meters (or less) from pool to beach with several restaurants and shops all near.
Stayed 2 nights in Oct 2019
Response from phil on Oct 30, 2019
Dear client, Thank you very much for your comment. Best regards, Direction

8/10 Good

Dmitri

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
The hotel is clean and well maintained. The swimming pool is pretty attractive. The neighborhood is a bit seedy at night. The main issue was that on the hottest night electricity was going off. The backup generator was not sufficient to keep a/c running all the time. But this is a systemic issue in Samana .
Stayed 2 nights in Jul 2019
Response from PHILIPPE on Jul 26, 2019
THANK YOU VERY MUCH FOR YOUR COMMENT. hOPE TO SEE YOU AGAIN. BEST REGARDS, DIRECTION

8/10 Good

Sean, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything and the staff was friendly as well and I enjoyed the pool as well would definitely go back again
Stayed 1 night in Jun 2019
Response from Philippe on Jul 8, 2019
Thank you very much for your comment. Best regards, Direction

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Great location... uncomfortable beds.
Workers at El Paseo were really friendly and the location was great! The downside was that the beds were really uncomfortable. It's definitely time to change them! As said, the location of the hotel is great because it's really close to the beach and restaurants but still offers some peace and quiet. The rooms were clean but need more ventilation (some were smelly) and we saw rat poop on the floor... For a budget hotel it's OK...
Stayed 2 nights in Apr 2019
Response from Direction on May 10, 2019
Dear Mr. Good afternoon and thank you. We will check the room you had. Thank you for the comment. Hope to see you again and will gib}ve you an upgrade. Best regards. Direction

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
You get what you pay for. Good location though. Could be worse.
Stayed 1 night in Oct 2018
Response from Direccion on Oct 17, 2018
Muchas gracias

8/10 Good

Peter, Hungary

Liked: Staff & service, property conditions & facilities, room comfort
Nice pool
Nice friendly staff. Well situated experience was overall good.
Stayed 3 nights in Jan 2018
Response from Direction on Jan 24, 2018
thank you very much for your comment. Best regards,

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel close to shops, rest and the beach
Very Good accommodation. Personal very attentive. Great Swimming Pool.
Stayed 2 nights in Jan 2018
Response from Philippe on Jan 22, 2018
Dear Mr. Thank you very much for your comment. Hope to see you again. Best regards, Direction

8/10 Good

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom was not clean and there is no comforter. Pillow and sheets was so bad quality
Stayed 1 night in Dec 2017
Response from PHILIPPE on Jan 2, 2018
Dear Guest, Good morning and thank you for your comment. we will check your room and will speak with the staff.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Nice place near the beach and restaurants. Supermarket is only 10 minutes walk from the hotel. Thi girl on reception speaks English and always ready to help. They also provide a lot of information about nearby services and prices which helps a lot especially if you don`t know Spanish
Stayed 1 night in Dec 2017
Response from residencia del Paseo on Dec 22, 2017
Dear Mrs. Good morning and thank you for your comment. We hope to see you again at RESIDENCIA DEL PASEO.

10/10 Excellent

Erick, Santo Domingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was there to spend some time with my girlfriend
I did not demand much from the hotel facilities, so I cannot comment on everything. The rooms were spotless, everything worked, they were cleaned when we returned in the evening, the furniture was in top condition and the staff was very nice. When I left, they presented me with a calendar as a gift, which was a sweet detail. For a very affordable, enjoyable stay, I recommend La Residencia del Paseo.
Stayed 2 nights in Dec 2017
Response from Philippe on Dec 12, 2017
Thank you very much for your comment. Best regards, Direction

10/10 Excellent

Тимур

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
Hotel is very nice. Close to the beach and shops. Bike rent just across the road, no passport required. The room was clean and had all necessary equipment. Territtory is beautiful. We even saw colibri there. Not far from the road but very quiet place. No cockroaches or other big insects. Just some mosquitoes like everywhere on the island. Room service use mosquito repellent during each cleaning and you can buy a cream, fumigator or repellen in any shop for a couple of bucks. This place is good for long term stay.
Stayed 2 nights in Dec 2017
Response from residencia del Paseo on Dec 12, 2017
Thank you very much for your comment. Best regards, Philippe

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Close to the beach and shopping
Very quiet and pleasant, helpful staff. This was my second time I stayed there, good value overall.
Response from philippe on Mar 28, 2017
Thank you very much for your comment.

6/10 Okay

Gary, New York, NY

Liked: Staff & service
Disliked: Room comfort
Great location but full of bugs
The hotel is well situated and the staff friendly and helpful. The facility in general was OK except...and this was a big problem...there were tons of these little moths, fleas and mosquitoes in my room and not just because of the nature of the environment the hotel is situated in. For some strange reason there are gaps above and below the windows of 2 to 3 inches and there is about an inch of space under the doorway entrance. This allows easy access for bugs to move into your room and they do. Everyday I was swatting them off the walls, ceiling and floors and furniture...not pleasant. And the cleaning lady was probably told to leave the door wide open when they clean your room...this allows them to enter as well. I gave the room comfort a rating of 1 because it's not pleasant being in a room invaded by moths and mosquitoes and fleas.
Response from philippe on Mar 1, 2017
Dear Mr. Thank you for your comment and so sorry for the problems with bugs.

4/10 Poor

Tanya, DR

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing!
Spent hours in reception area (instead of enjoying my stay with my family) because they "could not find my reservation" -let alone my frustration and indignation-, even though I printed out my confirmation and handed it to them. I had to contact the travel agency MYSELF (they then contacted the hotel to sort it out) as the lady at the reception desk said "it was not their problem" and I had to sort it out myself. When I asked her name, in order to file a complaint she refused to give me her last name, she said: "I will reserve my last name". I had been to that hotel before and the installations in general were in better condition, the pool needs urgent attention and beds and all were not hotel quality. It is a shame to have spoiled such a beautiful weekend in such a beautiful place!

6/10 Okay

thamara, miami, FL

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Central location
Hotel in poor condition everything is old. Needs to be paint and fix plumming. It is kind cheap but no confortable at all
Response from Direction on Aug 22, 2016
Dear Mrs. thank you very much for your email. We work hard keeping the hotel in the best condition.and will continue to do it. We review your habt. and make the necessary changes. thank you again.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from residencia del Paseo on May 7, 2016
Thank you very much for your comment.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
GREAT SPOT!!!
It had too many mosquitoes...I bet they have it taken care of by the time you stay there though....it should be fixable.
Response from residencia del Paseo on May 7, 2016
thank you very much for your comment. We do two fumigacion per week. We are always aware of this situation , and the reception you can get to your room insecticide if you need it. We hope to see you again. Best regards.

6/10 Okay

victor

Liked: Cleanliness, staff & service, room comfort
Response from residencia del Paseo on May 7, 2016
Muchas gracias por su evaluacion

2/10 Terrible

Glenn, New York City

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please Take the Time to Read
This hotel is dirty and unsafe! Roaches in our room and issues with security. Night 1: lost power, turned on cell, 2 inch roaches running around the apt! One ran across my baby's head, another across my pillow. We complained, they change our room and give us another night free. Night 2: 12:47am someone banging at our door. No one response to "who is it?' in English/Spanish, heard people away, saw a man & women run across the parking lot, leave the hotel. Night 3: 4:45am pounding on the door, women was yelling to open the door in Spanish, the man inside was her client, told to leave, she kept yelling & banging. She finally left, her and a man (same people) crossing the lot, sat in the security booth, than left. My wife went outside, found no security, took photos of the open door & locked the door. After an hour the guard returns, claims he just left for a few mins to use the bathroom (untrue), he said she was a hooker and "my friend", he said "I didn't know the hotel switched your room, she was going to visit a client It was just a mistake and not her fault". Same position from hotel when reported, a mistake.
Response from residencia del Paseo on May 7, 2016
Muchas gracias

6/10 Okay

arlenys, new york

Liked: Staff & service
Disliked: Cleanliness
good location. .
The room was nice however, the bathroom needed some tlc I had 2 rooms one had new towels, the other one had super old deteriorate ones.. but I talked to the front desk and they gave me some new ones. We also experience a night without electricity for about 45 minutes. . That was extremely disturbing for my kids..and super uncomfortable for all of us. But overall the hotel is in a perfect location and the girls at the services desk are super friendly.
Response from residencia del Paseo on May 7, 2016
Thank you for your comment.

8/10 Good

john, miami,fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place
Very pleasant and comfortable, staff very courteous
Response from Residencia del Paseo on Jun 3, 2016
thank you very much

4/10 Poor

Maria T, Kissimme, Fl

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The hotel was ok need more mantenance. Need some repair including air conditioning that not work ok most Of the time. Room have cucharas every were because Of the cooking in the kitchen.
Response from residencia del Paseo on May 7, 2016
Thank you for your comment.

10/10 Excellent

C. B.

Liked: Cleanliness, staff & service, room comfort
Great location
Great location and decent value. I was alone, but the place is divided into 2 semi-rooms, with a couch, so I'm sure more than two people could squeeze in if need be. The kitchen was really nice to have (and some basics, like a few dishes, can opener, etc., are included)! The location was terrific -- a couple minutes' walk to the beach (though some nicer spots were longer walks) and near the heart of everything. There is easy parking. I did not use the pool or bar. I admit that I got a deal on the place, but for me, it served my purposes really well.

4/10 Poor

World Traveller, Indiana

Disliked: Property conditions & facilities
Certainly NOT a 3 stars hotel
The rooms are relatively spacious. I rented a twin room which consisted of two rooms, a small kitchen and a balcony. We were four people. The hotel is not in a state that we will consider a 3 star hotel. It was way overpriced for the quality offered. This hotel could qualify as 1 star and half or 2 stars at the most.
Response from Residencia del Paseo on Mar 4, 2016
thank you for your comment

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
check news for your dates
riots during stay. therefore no lights and electricity. stores shut down

2/10 Terrible

Clotilde, Nyc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They go on strike they don't update information
This been worse hote I ever booked since the were on strike hotel was close still made my reservation and didn't want to refund the money if they close I considered they shouldn't let no one do reservation so mad....