2 outdoor pools, sun loungers

Reviews of Xeliter Vista Mare - Free WiFi, Samaná

3.5 out of 5
Xeliter Vista Mare - Free WiFi, Samaná
Los Cacaos, Samaná, Samana

Reviews

8.6

Excellent

Rating 10 - Excellent. 128 out of 244 reviews" "
Rating 8 - Good. 75 out of 244 reviews" "
Rating 6 - Okay. 23 out of 244 reviews" "
Rating 4 - Poor. 9 out of 244 reviews" "
Rating 2 - Terrible. 9 out of 244 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

ana

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The place is terrific with a gorgeous view to the bay and the beach and pools are amazing. The only thing that dislike me was that the villa wasn’t very well cleaned. The bathroom toilet was dirty and the floor and walls dirty as well.
Stayed 1 night in Mar 2024
Response from Xeliter on Apr 3, 2024
Thank you for your comment!Everything was fix it.

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Place is out of this world. Breathtaking views everywhere you go. The food, the service.
Stayed 1 night in Mar 2024
Response from Xeliter on Apr 3, 2024
Thank you for your comment!

8/10 Good

Tobin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The private beach was stunning and a welcome break from the crowds.
Stayed 1 night in Feb 2024
Response from Xeliter on Feb 22, 2024
Nos alegra saber, Gracias!

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place nice people great views and the property is highly recommend well invested money
Stayed 2 nights in Feb 2024
Response from Xeliter on Feb 22, 2024
Nos alegra escucucharlo,estamos a sus ordenes!

8/10 Good

Antonio

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
My stay on this hotel was really good, the staff was very friendly and attentive and the overall hotel condition was good, but I what really impress me was the ocean view from my balcony and that was just priceless.
Stayed 2 nights in Feb 2024
Response from Xeliter on Feb 22, 2024
Nos alegra escuchar sus palabras y saber que pudimos ser parte de su experiencia,gracias!

10/10 Excellent

James, TAUNTON

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property nice beach incredible staff good restaurant inexpensive food great stay
Stayed 2 nights in Jan 2024
Response from Xeliter on Feb 22, 2024
Muchas gracias!

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Xeliter Team on Jan 15, 2024
Firstly, we would like to thank you for choosing our Xëliter property for your holidays and for the review you shared, all of your kind words about your stay with us are great to hear.We are very pleased to read that you liked the unit we accommodated you in and that you found it clean and comfortable at all times.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

8/10 Good

yoly

Traveled with group, Traveled with family
Liked: Amenities
The value is in the view and the service! But they should really up their game in the maintenance of those beautiful apartments. Things like jammed doors, electronics keys that don't work, clogged toilets and burst pipes in the kitchen (it happened in our friends room) really can change the whole entire experience. They would send someone right away the fix things, but they should not happen in the first place in my opinion
Stayed 4 nights in Nov 2023
Response from Xeliter Team on Nov 15, 2023
We greatly appreciate the time you spent reviewing your recent experience in our Property, at Xëliter Vista Mare we always strive to exceed guests' expectations and your comments will help our teams reach that goal. We appreciate your comments and every specific detail, please be assured that we will pass the information to the appropriate departments.Thank you once again for making us your choice and for your constructive critics, we certainly look forward to serving you again and having the opportunity to exceed your expectations in the not-too-distant future.

8/10 Good

Manuel

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Xeliter Team on Nov 13, 2023
En primer lugar, nos gustaría agradecerle que eligiera nuestro Propiedad Xëliter para sus vacaciones y por la opinión que compartió, estamos encantados de saber su opinión sobre su estancia. ¡Esta ubicación estratégica nos permite tener una de las vistas increíbles desde cualquiera de nuestros apartamentos y áreas principales de la propiedad! Las deslumbrantes puestas de sol hacen de Xeliter Vista Mare un lugar ideal para enamorarse de la vida.Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.

10/10 Excellent

Krystle

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This was a very beautiful spot to stay. The grounds were very clean and the staff were nice and helpful. The beach was so amazing. Very private. I’ll be back next year for sure.
Stayed 2 nights in Oct 2023
Response from Xeliter Team on Nov 8, 2023
Firstly, we would like to thank you for choosing our Xëliter property for your holidays and for the review you shared, all of your kind words about your stay with us are great to hear.Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Once more we thank you for sharing your experience with us and look forward to serving you again soon.

6/10 Okay

Yessenia

Traveled with family
The premises are stunning, boasting a beautiful and immaculate pool area, along with a friendly and helpful staff. However, the rooms/apartments require maintenance and upgrades. Many kitchen utilities, including the stove and washer, are non-functional. Additionally, the bathroom toilet was leaking, and the television connection is extremely poor.
Stayed 3 nights in Oct 2023
Response from Xeliter Team on Oct 10, 2023
Thank you for your insights following your recent visit. We always look for ways to improve, and your comments are crucial to our future success.We are very sorry for the maintenance problems presented in the unit, we will be following up on the improvement issues and escalating your opinion to the corresponding persons.Once more we thank you for sharing your experience with us and look forward to serving you again soon.

8/10 Good

giorgio

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
Very nice lanscape
Stayed 2 nights in Sep 2023
Response from Xeliter Team on Sep 6, 2023
Firstly, we would like to thank you for choosing our Xëliter property for your holidays and for the review you shared, all of your kind words about your stay with us are great to hear.we are very pleased to read that you liked the unit we accommodated you in and that you found it clean and comfortable at all times.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

10/10 Excellent

alvaro

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and Quiet Natural Place
Stayed 3 nights in Jun 2023
Response from Xeliter Team on Jul 6, 2023
Thank you for reviewing your recent stay on our Xëliter. It is wonderful to hear we were able to make your stay special and relax.We are also very pleased to read about your complete satisfaction with the comfort of the unit and common areas.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

2/10 Terrible

Felix

Stayed 1 night in Jul 2023
Response from Xeliter Team on Jul 24, 2023
En primer lugar, nos gustaría darle las gracias por dedicar su tiempo en compartir las impresiones sobre su reciente estancia en la propiedad Xëliter sólo a través de opiniones como la suya que somos capaces de mantener y mejorar el servicio que ofrecemos a nuestros clientes.Queremos disculparnos por no haberle hecho sentir apoyado ante cuelquier problema que pudo haber presentado. Trabajamos diariamente para ofrecer un servicio atento y personalizado dando todas las soluciones posibles para asegurarnos de que disfrute plenamente de su estancia con nosotros.Una vez mas, muchas gracias por elegir nuestro Propiedad en esta ocasión, esperamos volver a tener la oportunidad de servirla en un proximo futuro.

10/10 Excellent

Dario

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in May 2023
Response from Xeliter Team on Jun 5, 2023
Thank you for your review, we are glad that you enjoy the property, and we are looking forward to welcoming you soon

8/10 Good

Joey

Traveled with partner
Liked: Cleanliness, amenities
Our 1-bedroom apt was really run-down. The East and West beaches were beautiful, and so were the hotel surroundings.
Stayed 7 nights in Apr 2023
Response from María on Apr 20, 2023
We are sincerely grateful for the time you spent sharing your comments on your recent stay on our property your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Thank you once again for making us your choice and for your constructive critics, we certainly look forward to serving you again and having the opportunity to exceed your expectations in the not-too-distant future.

8/10 Good

Jenny

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
it was a safe place, a nice view and friendly people
Stayed 1 night in Apr 2023
Response from Maria on Apr 19, 2023
Firstly, we would like to thank you for choosing our Xëliter property for your holidays and for the review you shared. It has been a pleasure to read it and we look forward to serving you again soon.

6/10 Okay

Jj

Stayed 1 night in Mar 2023
Response from E Concierge on Mar 29, 2023
Gracias por su revision en relacion a su estadia con nosotros, esperamos recibirle nuevamente pronto!

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Everything excellent
Stayed 1 night in Mar 2023
Response from E Concierge on Mar 20, 2023
Le damos las gracias por compartir su opinión sobre su estancia en Xëliter.

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Over priced
Stayed 2 nights in Mar 2023
Response from E Concierge on Mar 14, 2023
Gracias por su puntuacion respecto a su reciente estadia con nosotros!

4/10 Poor

Chris

Disliked: Cleanliness, amenities, property conditions & facilities
Once we get here, there seemed to be blood colored stain on the hallway floor near our door. We than had to switch rooms because the A/C to our room wasn’t working and half the kitchen was dismantled from some work they never had finished. once we get to our new room, we realized there was no running water. Bathroom sink had hair in it and drainage was awful. We had to call reception everyday because running water was nonexistent at least once a day. Once we checkout I ask for some kind of discount for all the troubles we had to go through and they tell me I can get half of on my next stay, like I’m looking forward to going through this again. Staff is extremely nice and they try to be helpful. It’s unfortunate because this property can be great. Never seen a better view than this one but the property needs heavy updating
Response from E Concierge on Mar 9, 2023
Our guests' comments provide us with an opportunity to see our property through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the property. We apologize for the technical problems you encountered; there are no excuses for details to be overlooked as all apartments should be thoroughly checked daily. We will make sure that the procedure is reinforced.Please be assured that your comments will be taken into serious consideration and will help us improve our services.

10/10 Excellent

Kristiana

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I had a fantastic time at Vista Mare, all the rooms had an ocean view and it was whale watching season, this place is perfect for that. It also has private beaches. I'd recommend staying here. The staff was lovely, but the food wasn't excellent would be the only downside but you have a kitchenette.
Response from E Concierge on Mar 2, 2023
Thank you for choosing our property for your holiday and very much look forward to serving you again in the future.

10/10 Excellent

Joachim

Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
We happened on this place after looking at maps of Vista Mar jutting out into Samana Bay, promising both sunrise and sunset from the same property. And that’s just what we got along with great daytime views of Samana Bay, occasional whale shows off shore, and the stupendous mountainous national parks lining the South side of the bay. And then there’s two idyllic private beaches. It’s a great Resort with all the service and amenities you could ask for as well as a wonderful home base to explore the beaches and mountains through the Samana Peninsula. We found the staff friendly and helpful, particularly the resident manager (Freddy), who responds and often anticipates whatever we needed.
Stayed 10 nights in Feb 2023
Response from E Concierge on Feb 20, 2023
Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Xëliter property and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

8/10 Good

DAISY, Utica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful setting and excellent service. Only one small TV problem. But I would stay again
Stayed 1 night in Feb 2023
Response from E Concierge on Feb 20, 2023
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice when visiting the area. We look forward to welcoming you back again very soon.

6/10 Okay

Mario

Stayed 3 nights in Feb 2023
Response from E Concierge on Feb 16, 2023
Gracias por tomar de su tiempo para dejar una puntuacion a nuestra propiedad!

8/10 Good

lee

Traveled with group
Liked: Cleanliness
Disliked: Amenities
The staff was so warm and welcoming. The restaurant was excellent and accomodated are requests for "Dominican " cuisine. However, the roo mhad many deficits: no place to put clothes. We lived out of our suitcase for a week. Shower head needed to be changed upo arrival. No hot water upon arrival. No instructions how to use the equipment, TV, oven. Lack of cooking utensils and pans for oven and microwave. . No soap , shower gel or shampoos until four days after we arrived. It seems as if no one checks the rooms after the previous guest leaves to make sure everything is working. Also we had to use a key to ope and close the safe since it was't possible to open the safe.
Stayed 8 nights in Jan 2023
Response from E Concierge on Feb 10, 2023
Thank you for your insights following your recent visit. We always look for ways to improve; your comments are crucial to our future success.We want to thank you for the advice on the maintenance needed and passed your comments to our technical service so that they can revise the situation to study how this can be improved.Again, we thank you for this review of our property and we look forward to serving you again in the future.

2/10 Terrible

JULIO

No water in shower
Stayed 2 days with no water on the shower, they made up a lot of excuses and never resolved the problem.
Stayed 1 night in Jan 2023
Response from E Concierge on Jan 23, 2023
Although we sincerely regret reading that your stay at our Xëliter fell short of your expectations, we are grateful for the time you spent to share this feedback on your overall holiday experience among us. We apologize for the technical problems you encountered; we had a last-minute breakdown that was solved in approximately 30 minutes, which does not coincide with what you described in your comment that you were 2 days without water, we are aware of the failure and because of this we compensate you with a free late check-out until 6:00 pm which normally has a cost of 80 USDWe sincerely lament reading that your stay was not as pleasant as it should have been, and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Xëliter holiday experience an unforgettable one for all the right reasons.

10/10 Excellent

Sean

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2023
Response from E Concierge on Jan 23, 2023
Thank you for your feedback!! Has been a pleasure hosting you.

10/10 Excellent

Brent

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This a perfect place to just relax.
Stayed 3 nights in Jan 2023
Response from E Concierge on Jan 23, 2023
We are thrilled you enjoyed your recent stay with us. Thank you for making us your best choice when visiting the area. We look forward to welcoming you back again very soon and extend you can invite to our other Xëliter Properties around other areas.

10/10 Excellent

Ana

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Response from E Concierge on Jan 16, 2023
Gracias por puntual su reciente visita a nuestra propiedad.Ha sido un placer recibirle!

10/10 Excellent

Waldemar

2/10 Terrible

JOSE MIGUEL

Stayed 2 nights in Jan 2023
Response from E Concierge on Jan 6, 2023
Muchas gracias por su ayuda. Su evaluacion nos sirve de ayuda para conocer los puntos en los que todavía podemos mejorar la experiencia de los que vienen a visitarnos y realmente esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima estancia.

8/10 Good

Darcel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The view from our room was spectacular, very picturesque and breathtaking. The hotel is a good distance from Samana City which made options for food very limited. The restaurant on the hotel grounds, although the staff was amazing- the food was very mediocre. Other than that great hotel.
Response from FV on Jan 5, 2023
Thank you very much for your feedback!! We will try to do the corrections for your further stays.

6/10 Okay

Diana

10/10 Excellent

Arron

Traveled with family
Liked: Amenities, property conditions & facilities
The views of this properry are absolutely gorgeous! 5 out of 5
Stayed 1 night in Jan 2023
Response from FV on Jan 5, 2023
Thank you very much!! We hope to see you soon.

6/10 Okay

Luis

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Best views ever friendly staff apartments are nice but require updates clean yes some staff is lazy had air condition water isssues never solved a and the beach was unsusable but of coarse they dont ever mention this that was the modt upsetting thing!!! Food is too expensivevfor what it is!!!
Response from E Concierge on Nov 14, 2022
Thank you for your insights following your recent visit. We always look for ways to improve; your comments are crucial to our future success.

2/10 Terrible

Carlos

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities
The pools were closed, no communication with the lobby, no water and no ligh in many occasions
Stayed 2 nights in Sep 2022
Response from Xeliter Team on Sep 20, 2022
We are sorry to hear that this is the experience you took away from your visit to our property, however, we must clarify that at the time of your stay, the area and the country, in general, were affected by the passage of Hurricane Fiona, the reason why the pools were kept closed since as a company, the safety of our guests in this type of situation is our priority, also, the water and electricity cuts were a result of the damages we suffered due to the passage of this phenomenon, due to this you were granted a considerably low rate to extend your days at the property and not to take risks on the road as you requested being aware of the danger it represented.Regarding the communication with our staff, although communication was indeed lost due to a power and internet outage, it is also true that our Virtual Assistant was in communication with you at all times to keep us abreast of how you and your family were doing, to assist you in everything you needed.Again we regret the inconveniences presented during these days, but a hurricane is something out of our control, we can only work to keep our guests safe and that is what we did, we hope your visit is repeated and can improve your Xeliter experience.We remain at your service.

10/10 Excellent

Weder

Stayed 1 night in Jul 2022
Response from E Concierge on Aug 1, 2022
:) Gracias por compartir su opinion sobre su reciente estadía en nuestra propiedad.

2/10 Terrible

Reynier

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
No good
Stayed 2 nights in Jun 2022

10/10 Excellent

Pablo

Traveled with family
Liked: Amenities, property conditions & facilities
It has a great view, what ever they have in the website, that what your get in your room.
Stayed 2 nights in Jun 2022
Response from E Concierge on Jul 4, 2022
Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

10/10 Excellent

Juan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Jun 2022
Response from E Concierge on Jun 27, 2022
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests.

10/10 Excellent

P

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property has excellent views and private beach. I was able to get started on my book here. I will definitely be returning. The staff spoke English and with my limited Spanish I felt very comfortable
Stayed 3 nights in May 2022
Response from E Concierge on Jun 6, 2022
Thank you for reviewing your recent stay in our Xëliter Vista Mare. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

10/10 Excellent

Orlando

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2022
Response from E Concierge on Apr 26, 2022
Hola Orlando, Le damos las gracias por compartir foto de su estancia en el Xëliter Vista Mare. Esperamos se repita su visita.

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, property conditions & facilities
amazing views clean pools very nice apartments overall amazing place.
Stayed 2 nights in Mar 2022
Response from E Concierge on Apr 12, 2022
Hi Henry. Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

10/10 Excellent

Deena

Stayed 4 nights in Feb 2022
Response from E Concierge on Apr 12, 2022
Hi Deena, Thank you for sharing your experience with us. Look forward to serving you again soon.

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, amenities
The property needs more staff and a few updates, but other than that, it was a great experience! Amazing view !
Stayed 1 night in Feb 2022
Response from E Concierge on Feb 23, 2022
Hi Luis, Thank you very much for the time you spent to share your personal impressions of your stay at our Xëliter Vista Mare. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Certainly we look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

10/10 Excellent

JAIME, SANTO DOMINGO

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

10/10 Excellent

Juan Antonio

Stayed 3 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Don't go to the restaurant
We stayed in a very nice two-bedroom apartment with a big balcony with front ocean view and working A/C's! The staff at the reception were always very helpful and friendly. The only thing that wasn't very satisfying was the restaurant. They didn't have a drinks menu and the food was mediocre. Service was extremely slow. Don't order the dessert, our cheesecake and brownie tasted like they just put it in the microwave for a few minutes!
Stayed 3 nights in Aug 2021

2/10 Terrible

Derek

Stayed 1 night in Jul 2021