Outdoor pool, sun loungers

Reviews of Coconuts Beach Club Resort & Spa

4 out of 5
Coconuts Beach Club Resort & Spa
Maninoa Village, PO Box 3684, Maninoa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 83 out of 132 reviews" "
Rating 8 - Good. 34 out of 132 reviews" "
Rating 6 - Okay. 7 out of 132 reviews" "
Rating 4 - Poor. 6 out of 132 reviews" "
Rating 2 - Terrible. 2 out of 132 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon Joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coconut Beach Resort was everything a tropical island holiday should be. Amazing location, clear water, friendly staff, great food, and our over water fale was awesome. We will be back to visit!
Stayed 6 nights in Mar 2024
Response from Brian on Apr 6, 2024
Talofa Sharon, Thank you for choosing to stay with us at Coconuts, we enjoyed having both of you as our guests. We are very happy to know that you had a great holiday in Samoa. Your Coconuts aiga (family) would be honored to see you again in the future. All of our staff send you alofa tele (much love). Fa'afetai lava and tofa soifua!

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely fantastic, they made an incredible holiday even better. We can’t wait to go back. The property is well maintained and they are doing work on updating anything that needs it. Lovely beach and our room was exactly what we were hoping for. Overall fantastic!!
Stayed 8 nights in Feb 2024
Response from Brian on Feb 11, 2024
Talofa Andrea, Thank you for being our guests and for making Coconuts your home while on your holiday. We are very glad to know you had a great experience and that you enjoyed your stay. We appreciate your feedback and review. Your Coconuts aiga (family) sends alofa tele to both of you, and we would be honored and delighted to see you again soon. Until then, fa'afetai lava and tofa soifua!

10/10 Excellent

Cherry

Traveled with partner
Liked: Property conditions & facilities
A beautiful property, laid back and relaxed, with delightful service from all staff and an excellent chef! There was limited excursions offered….it is a destination for relaxing on-site in privacy in beautiful surroundings.
Stayed 6 nights in Oct 2023
Response from Brian on Oct 21, 2023
Talofa Cherry, it was great to have both of you as our guests. We are very happy to know that you had an enjoyable holiday in Samoa. All of our staff send their alofa (love) to you, and we hope to see you again in the future. Fa'afetai lava for taking the time to share your feedback and write your kind review. Until next time, tofa soifua!

4/10 Poor

Bianca

Stayed 7 nights in Sep 2023
Response from Brian on Oct 30, 2023
Talofa Bianca, Thank you for being our guests while on your holiday in Samoa. We are very sorry and disappointed that you had an unsatisfactory experience. We wish you could have provided some specific details or feedback as this would be helpful for us in order to know where to make improvements. Tofa soifua.

10/10 Excellent

Craig

Stayed 3 nights in Aug 2023
Response from Brian on Oct 9, 2023
Talofa Craig, We are glad to know you had an enjoyable stay with us. We want to thank you for being our guests, and fa'afetai lava for making your review. Your Coconuts family hopes to see you again in the future. Tofa soifua!

10/10 Excellent

Gabriella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not be more helpful, the rooms were great, food excellent and the snorkeling at their beach included sightings of turtles and lion fish.
Stayed 3 nights in Aug 2023
Response from Brian on Aug 31, 2023
Talofa Gabriella, Thank you for being our guests and for taking the time to share your thoughts through your review. We are pleased to know you had an enjoyable experience at Coconuts while on your holiday. It was our pleasure to have you stay with us, and your new Coconuts aiga (family) sends you our alofa, and we hope to see you again sometime in the future. Fa'afetai lava, tofa soifua!

6/10 Okay

Iveta

Disliked: Property conditions & facilities
Rooms are in a need of maintenance, many things are broken (sliding doors, missing knobs on furniture, ripped cushion covers etc..). The mini fridge in one of the fales was absolutely disgusting (yellow, missing shelves and looked like from 70s). Air con in this fale didn't work properly (didn't cool at all). For the price that you are paying in this resort, you would expect the free bottled water every day. The response from the staff was that we have received a welcome drink. Continental breakfast was inadequate. There was no choice of warm meal, only two slices of the dry toast, with few slivers of fruit plus below average coffee or one dcl of juice. All and all, we would probably not return.
Stayed 7 nights in Jul 2023
Response from Brian on Aug 1, 2023
Talofa Iveta, thank you for being our guests. We are very sorry that you didn't have a wonderful experience during your stay. Maintenance is a constant part of our operations, and after being closed for almost 3 years we are still working on catching up to a normal level. We also apologize that the free breakfast items we offer were not adequate for you. A Continental breakfast typically does not include any warm meal, however we do offer many different cooked dishes which can be purchased. The water in the taps at Coconuts is filtered and treated on site, so it is safe to drink. In an effort to cut down on plastic waste, we encourage guests to refill empty bottles for reuse.We value your feedback, and do use it to make improvements wherever possible. Fa'afetai for taking the time to share your thoughts. Tofa soifua.

10/10 Excellent

Nicky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Coconuts is set in stunning location with a beautiful wide sandy beach that would be ideal for young families. It was also great for snorkelling and kayaking. At high tide we were lucky enough to spot turtles swimming from our balcony. We enjoyed the meals at Coconut's Mikas restaurant and walked to neighbouring Sinelei Reef resort and ate there also. The local Ocean Beach club is an option for a relaxed lunch. Our accommodation (an over-the-water fale) was spacious, clean and quiet. We loved sitting on the balcony watching the world go by. The staff at Coconuts were very friendly and welcoming. All in all we had a wonderful time relaxing at the resort and exploring the sights Upolu.
Stayed 7 nights in Jun 2023
Response from Brian on Jul 18, 2023
Talofa lava Nicky! It was our pleasure to have you as our guests during your holiday in Samoa. We are delighted to know that you had an excellent and relaxing time taking in all the beauty of the island. Thank you for choosing to stay with us, and for sharing your experience with this review. All of our staff, your new Coconuts aiga (family) send you alofa (love) and we hope to see you again soon. Tofa soifua!

10/10 Excellent

Thomas, Shoreham

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I came for the great location and beautiful tropical beach setting. What I didn't expect was the excellent food, magical serenity and glimpses of sea turtles, fish and crabs. There was a complimentary Fiafia night on Saturday that was outstanding. Throughout the stay, the management and staff were extremely accommodating. Not cheap, but what lovely memories.
Response from Brian on Jul 17, 2023
Talofa Thomas! Thank you for choosing to stay at Coconuts for your holiday in Samoa. We are delighted to know that you had an even better time than you expected. All our staff do our best to take care of our guests as if they are members of our family, because that is what we consider you. We hope that you will be able to come back to Coconuts again sometime. Your new Coconuts aiga (family) sends our love to you. Fa'afetai lava and tofa soifua!

10/10 Excellent

Fiona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, beautiful location, great area for snorkelling and watching turtles.
Stayed 4 nights in Jul 2023
Response from Brian on Sep 2, 2023
Talofa Fiona, Thank you for choosing to stay at Coconuts while on your holiday in Samoa. We are very happy to know you had an enjoyable experience. All our staff send our alofa to you, as you are part of our Coconuts aiga (family), and we hope to see you again in the future. Fa'afetai lava for sharing your thoughts and writing your review. Tofa soifua!

8/10 Good

Darren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
peaceful
very beautiful. Prepare to pay for extra quests if you have more than 2 in a room.
Stayed 3 nights in Jun 2023
Response from Brian on Jul 17, 2023
Talofa Darren, Thank you for being our guests and for sharing your thoughts. We are glad to know you had a positive experience. Your comment about the extra persons is correct, the base rates are for one or two people in the room, so there is an additional charge for a third, fourth, etc. person. We hope to see you again sometime in the future. Fa'afetai lava, and tofa soifua!

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soooo relaxing
We stayed just over a week at Coconuts in May. It was fantastic. Warm and friendly helpful staff. Very nice place but not fussy, perfect for our casual approach to life. Great beach. I wish they had a little better snorkeling gear, bring your own, but really that’s hardly a complaint worth mentioning. Can’t wait to return someday.
Fale F
Coconuts private beach
Fire dancers at Coconuts restaurant
Stayed 10 nights in May 2023
Response from Brian on Jun 23, 2023
Talofa Shawn! Thank you for being our guests on your holiday in Samoa. We are delighted to know that you had a great time and experience. As you discovered, Coconuts is a bit different than your typical hotel or resort, and while it may not suit everyone, it sounds like it was a good match for you. We appreciate your feedback and your thoughtful review. All of our staff send alofa tele (much love) to you, and we hope to see you again soon. Fa'afetai lava and tofa soifua!

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service
Coconuts is in a good spot on the opposite side of the island to Apia which is about a 35 to 40 minute drive by car. The resort must have been amazing in its hey-day but at present is run down and in need of maintenance. There is not a lot of attention to detail in some places - broken railings, tiles missing, safe not working. The staff were very friendly, helpful and polite - we should give special mention to Nefu in the dining area - she was delightful engaging and attentive. We did have massages in the Spa which we absolutley loved, they were amazing! The ocean and view is extraordinary and I would consider going back but would like to see the place in better condition and probably a new chef.
Stayed 3 nights in Jun 2023
Response from Brian on Jun 13, 2023
Talofa Mark, thank you for choosing to stay with us. We are glad you had a positive experience overall. We are sorry that the maintenance level was not satisfactory or up to the standard of all the other aspects. It's always a constant work, and we sometimes need to defer some projects when we are busy so as not to disturb our guests. We hope that you would find the resort in nicer condition if you choose to return again in the future. We appreciate your review and value your feedback.Fa'afetai lava from all of our staff. Tofa soifua!

2/10 Terrible

vernon

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Not a 4 star resort as advertised. Beds uncomfortable, no sea views, facilities not open, under renovation. Could tell when you drove into the property that it was not going to meet expectations. First impressions count. We stayed 1 night and then checked into the resort next door. This met our expectations.
Stayed 4 nights in May 2023
Response from Brian on Jun 12, 2023
Talofa Vernon. We are very sorry that you had such a disappointing experience with us. It was very unfortunate that the booking you made specified a room with a single + double bed, when you had preferred to get a king bed. Sometimes our guests inadvertently make booking arrangements that were not intended, and we try to offer options or solutions when this happens. In this case since it was such a busy time, we didn't have another room in the Treehouse with a king bed available. Otherwise we would have gladly changed the room for you. All our facilities are currently open, as we continue to perform maintenance or improvement projects (always being mindful to minimize the impact on our guests). You are correct that first impressions are important, and we are sorry that you were disappointed as soon as you arrived. But we are happy to hear that you found a better match elsewhere. Tofa soifua.

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our 7 night stay here. we love the boutique size of the resort. it didn't have a busy feel at all. The dining options either outdoor, right beside the sea or inside the cooler fann'ed area was perfect. We stayed in an upstairs treehouse room and it was perfect. very comfy, large sized king bed. The The bathroom with large, deep bath and shower with a view. Cio and Tama and ALL the staff we encountered were friendly, accomodating and genuine. The location of the resort is second to none, on the best side of the island. We can't think of a single thing we didn't like.
Stayed 7 nights in May 2023
Response from Brian on May 19, 2023
Talofa Matt, We are thrilled to know you had such a wonderful stay with us. Coconuts is not your typical resort or hotel, so it may not appeal to everyone, however it sounds like this was a perfect match for you. We are happy to have shared our little piece of paradise with you. Fa'afetai lava for being our guests and for writing your review. All our staff send alofa tele to you, and we hope to see you again in the future. Tofa soifua!

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2023
Response from Brian on May 14, 2023
Talofa Ray, We want to thank you for staying with us again. It is an honor when our guests return to Coconuts, and we truly appreciate it. We are glad that you had an enjoyable stay, and we want to say fa'afetai lava for making your review. All of our staff hoping to see you again in the future! Tofa soifua

10/10 Excellent

Johneen

Liked: Staff & service
Stayed 4 nights in Apr 2023
Response from Brian on Jun 12, 2023
Thank you for being our guests. We are happy to know that you enjoyed your stay with us while you were in Samoa. We hope to see you again! Tofa soifua

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amaizing
Stayed 6 nights in Apr 2023
Response from Brian on May 2, 2023
Talofa Cesar, Thank you for being our guests. We are very glad to know you had an enjoyable time while you stayed with us for your Samoan holiday. Our staff always try to provide the best service along with being friendly and warm. We hope to see you again soon. All our staff send you alofa tele (much love)! Tofa soifua.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff friendliness
Stayed 7 nights in Apr 2023
Response from Brian on Apr 26, 2023
Talofa Cesar, thank you for being our guests. We are glad to hear that you enjoyed your stay with us. We appreciate that you took some time to share your thoughts and write this review. All of our staff send you alofa, and hope to see you again soon. Tofa soifua!

2/10 Terrible

STEPHANIE

Stayed 17 nights in Jan 2023
Response from Brian on Mar 8, 2023
We are very sorry that you had such a bad experience. It's hard for us to address your specific issues or complaints, without having any comments to respond to.

10/10 Excellent

Junior

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay. Friendly staff. This was perfect resort for my holiday
Response from Brian on Jan 15, 2023
Talofa Junior, Thank you for being our guests, and choosing to stay at Coconuts for your holiday. We are so glad to hear that you had a great time here in Samoa. We appreciate your review and feedback. We hope that you will return again in the near future. From all of our staff, we send alofa tele and wish you a Happy New Year. Tofa soifua!

10/10 Excellent

Rita, Vancouver, WA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coconuts was such a beautiful place and the staff was so friendly and welcoming. We had an amazing vacation from the minute we checked in until the time we checked out. Definitely will stay here again.
Stayed 3 nights in Feb 2020
Response from Brian on Mar 4, 2020
Talofa Rita, thank you for being our guests, it was our pleasure to have you stay with us. We are very happy to know you had a great vacation in Samoa. Fa'afetai lava for writing your kind review and sharing your experience. We would certainly be honored to have you return again in the future. Until then, your Coconuts family sends you alofa tele (much love). Tofa soifua!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My trip was jinxed but service there was great
I'll start wi the not so great but despite the issues still a great stay. I didnt get the room i booked for the whole time so needed to move and missed some of the culture day (definitely recommend the culture day!) Was advertised as having WiFi in reception but you have to pay for it anywhere in the resort.(roaming expensive here for Aussies so buy local sim if you want to stay connected) Was told i would get refund for early check in costs after flight delays but that was reneged which was a shame even after email comfirmation and comversation for refund on card(check your bill carefully and get cash rather than agree to credit refund) Tour of south east cost was great but warning all single travelers per person actually means minimum of 2 so paid double. If you're a waterfall lover just be prepared you cant swim in them all so not quite what i was wishing for. There's very little sound proffing so dont expect a sleep in and hope for considerate neighbours. If you choose the mini bar over breakfast make sure you get it on first day or you'll miss a days worth. Locals were kind and helpful and Samoa is a great place to visit but be savvy.
Stayed 4 nights in Oct 2019
Response from Brian on Oct 24, 2019
Talofa dear Guest. Thank you for staying with us, and for sharing your experience through this review. Yes we do have wifi available, but it is not free (nor advertised as such). Getting a local SIM card is a good option for those travelers that plan to be online a lot, and only from a mobile device. You are correct about the tours that we offer, there is a 2 person minimum, along with a 3 hour minimum. Sometimes solo travelers get friendly with other guests, and can join in a tour with them so that can help keep costs down to the standard per person rate. We are sorry that you had some noise issues from neighboring guests. Most of the time everyone is considerate and quiet. The individual fales offer a little more isolation from other guests compared to our Treehouse or Coco Suite rooms. We are glad that you had an enjoyable time, but we wish that it would have been even better. Fa'afetai lava, and tofa soifua from all of our staff!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Brian on Oct 3, 2019
Talofa dear guest! Thank you for choosing to stay with us, and for making your rating. We are glad to see that you had a great experience, and we hope that you will come back again sometime. From all of our staff, fa'afetai lava and tofa soifua!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the water, beautiful location, friendly staff. A bit windy at times.
Stayed 6 nights in Sep 2019
Response from Brian on Sep 29, 2019
Talofa lava dear guest! We are glad to know you had a great experience while staying with us. Hopefully you saw some turtles swimming around our lagoon too. Fa'afetai lava for writing your review. We hope that you will come back again sometime soon. All of our staff send you alofa tele (much love)! Tofa soifua.

6/10 Okay

Verified traveler

Stayed 4 nights in Sep 2019
Response from Brian on Sep 29, 2019
Talofa dear guest, we are sorry to see that you left your review rating of only fair. We always try to deliver an experience that is great, so we are disappointed to learn this wasn't the case with your stay. Without having any details, we are not able to offer much more of a response. Fa'afetai lava!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coconuts is an absolute gem .. so incredibly unique .. a gem on the beach.. The grounds are kept immaculate .. the pool is nice .. The room/ Fale is super cool and unique . Very spacious
Stayed 9 nights in Sep 2019
Response from Brian on Sep 27, 2019
Talofa dear guest, we would like to thank you for being our guests, and for taking the time to write your lovely review. We are glad to hear that you enjoyed our little slice of paradise, and you were able to appreciate the things that make Coconuts different than most other hotels or resorts. That means that we are not going to appeal to many travelers, but for those who are looking for something unique (such as yourself), we have made a great match! We hope that you will come back again sometime. Your Coconuts family will be always be here. Fa'afetai lava, and tofa soifua!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coconuts has an awesome relaxed friendly feel as soon as you arrive. From the staff to the rooms couldn't get any better.
Stayed 8 nights in Sep 2019
Response from Brian on Sep 12, 2019
Talofa lava dear guest, we are most grateful for your wonderful review and rating. We are happy to know that you had a great holiday in Samoa. Fa'afetai lava for being our guests, and we hope that you will come back to stay with us again soon. Tofa soifua from your Coconuts family!

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent is too low of a rating for their staff. The friendliest and most attentive staff of any place I have ever stayed. Beyond amazing. The entertainment they provided every night was awesome. Such a beautiful setting with really good food. We met the owners while we were there. They are as friendly as the staff. When we go back to Samoa, we will be staying at Coconuts again, no doubt.
Stayed 6 nights in Aug 2019
Response from Brian on Sep 4, 2019
Talofa lava dear Guest, Your wonderful review is too kind, but we are very happy to know you had a great time on your holiday. It was our pleasure to have you stay with us. We consider our guests as part of our Samoan family, and we do our best to take good care of you. We will be most honored to have you come back again. All of our staff sends you alofa tele (much love). Until next time, tofa soifua! Fa'afetai lava.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is extremely well run and feels like being part of a wider family. The daily views are amazing 🌴great swimming and excellent food options can’t fault the property at all and will return as honoury nut members for sure. 5 ✨
Stayed 6 nights in Aug 2019
Response from Brian on Sep 3, 2019
Talofa lava dear Guest, Thank you so much for your words of high praise, and for taking the time to share your experience. We are delighted to know you had a great holiday in Samoa. We would be most honored to see you again, as a Returning Nut, with some nice benefits awaiting you. From your Coconuts family, we send alofa tele (much love) your way! Fa'afetai lava.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Brian on Aug 27, 2019
Talofa lava dear Guest! We are very happy to know you had a great experience during your stay at Coconuts. Fa'afetai lava for being our guests, and for leaving your review here. We hope to see you again soon. Tofa soifua!

8/10 Good

Emily

Liked: Cleanliness, staff & service
Crabs in the bathroom!
We had a great stay at coconuts, the staff were very welcoming and friendly. The cultural day was good fun and entertaining. The staff put on a lunch with traditional Samoan cooking and explained everything to us and included us in the experience. The performance at night was a lot of fun too. I marked them down on comfort as the bathroom in our beachfront fale was not secure against crabs getting through the stone walls. We had crabs literally running at us at times. One night we had to get security to come and get them out as there were crabs in the shower that were up for a fight. The staff were not surprised at this and did not seem concerned. We could not understand why nothing was being done to fix the issue. The staff told stories of other guests crab encounters so it’s not an isolated issue. I’m happy to see crabs outside as we were at the beach, but we shouldn’t have to run from them inside our 4 star resort fale. The two times we had transport booked it was late and staff really didn’t care, we even had one say “island time eh?” It meant we had an hour less time to explore the island and meant for a lot of stress waiting for our transfer to the airport at the end of our trip. The food was nice but we felt it was heavy in cooking oil/fat and was overpriced for what it was. If we were to return we would not choose the beachfront fale and would have a few more meals over at Sinalei as the one meal we had there was lovely and reasonably priced.
Stayed 5 nights in Aug 2019
Response from Brian on Feb 16, 2020
Talofa Emily! Thank you for being our guests. We are glad that you had a good experience, but we are sorry to hear about some of the things that could have been better. We apologize for the crabs that liked to stay in your bathroom. As much as we try to keep them out, they somehow seem to find their way in. We are sorry that your transports were late. Our staff should care about this and usually do, but sometimes various factors can cause unplanned delays. The last thing we want to do is cause you stress, as relieving daily stress is the point for being on a holiday. We are glad that you liked our food, but we wish that it was more to your liking. Fa'afetai lava for taking the time to give us your feedback and for writing your review. Tofa soifua!

10/10 Excellent

Liz, Auckland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Coconuts. The staff are warm and welcoming and very attentive. The restaurant is lovely - right on the waters' edge with delicious food. The location at the South of Upolu is fantastic, really quiet, beautiful and relaxing. There is another resort a short walk down the beach as well as other beach cafes for food and drinks which provides variety. We had a hire car, which was perfect for exploring the waterfalls and ocean trench as well as driving to Apia for shopping.
Stayed 4 nights in Aug 2019
Response from Brian on Aug 13, 2019
Talofa lava Liz! Thank you so much for being our guests, and for taking the time to write your glowing review. We are so happy to know that you had a wonderful holiday in Samoa, and great experience at Coconuts. All of our staff send alofa tele (much love) and hope to see you again soon. Fa'afetai lava!

10/10 Excellent

Pamela, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality
Had an amazing 8 days at Coconuts. We stayed in the treehouse rooms and found it very comfortable . Great to be able to sit on the deck and look over the gardens and beach. An absolute must to to see the Cultural show. Best and most authentic I have ever seen. The show went for a couple of hours and was run by the staff at the resort. There is nothing pushy about the resort to make you take tours. In fact one thing that could be improved on is the promotion of what is happening at the resort. Apart from the into talk when we arrived we only heard of events from chatting to staff. Day before checkout I found the events calendar at reception. I was a little unsure before we came after reading a few negative reviews re price of food. Truth is this is Samoa and a resort. The food is restaurant quality and restaurant prices. There is a snack menu available till 6 pm. All in all the highlight of Coconuts is the wonderful and friendly staff. Always smiling in true Samoan style
Stayed 8 nights in Jul 2019
Response from Brian on Aug 6, 2019
Talofa Pamela! We are delighted to know you had an amazing holiday with us. It was our pleasure to have both of you as our guests. It's wonderful that you were able to experience so many special aspects of both Coconuts and Samoa. We apologize for not properly promoting or communicating the various special activities that take place on a (semi) regular basis. We will certainly make it a point to implement some improvements, in fact we just updated our website in this regard, with other changes to follow. We hope that you will come back again soon. Fa'afetai lava for writing your thoughtful review. All of our staff send alofa tele (much love) to both of you!

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Brian on Jun 24, 2019
Talofa dear guest, thank you for choosing to stay with us. We are happy to know that you had good experience at Coconuts, and we hope that you will return again in the future. Fa'afetai lava for giving us your rating.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019
Response from Brian on Jun 22, 2019
Talofa, and thank you for being our guests. We are glad that you had a good overall experience with us, and we appreciate your feedback. Tofa soifua!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to Samoa and stay here
Absolutely amazing accommodation, food, staff activities, everything reasonably priced apart from a medium latte/coffee $30 tala (about $17 NZ) 😬 we'll definitely be back we recommend Samoa and consider coconuts resort you won't be disappointed
Stayed 4 nights in Jun 2019
Response from Brian on Jun 18, 2019
Talofa lava! Thank you for being our guests, and for taking the time to write your review. We are very happy to know you had a great time and enjoyed all that we have to offer. Just to clarify, a regular espresso/latte/cappuccino is $15 WST, but having two (or getting extra shots) would bring up the price to $30 WST. We look forward to seeing you again soon. Alofa tele from all of the staff at Coconuts!

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It has a nice big bathtub and rainshoer faucet. Nice garden view. There was a few leaks in the rooftop of our room, but they were hit with massive rainshowers while we were there.
Stayed 7 nights in May 2019
Response from Brian on May 21, 2019
Talofa lava dear guest. Thank you for staying with us, and for taking the time to leave your review. We are happy to know you had an enjoyable experience at Coconuts. And we want to thank you for your patience and understanding with the rain leaks in your room. We hope it didn't dampen your holiday too much. On behalf of all of our staff, fa'afetai lava and tofa soifua!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, fantastic food, beautiful location and comfortable rooms. Totally recommend the meal package. The selection is amazing. The staff were really friendly, made us feel incredibly welcome and were a real highlight. Snorkelling was lovely and seeing turtles so close was brilliant.
Stayed 7 nights in Oct 2018
Response from Brian on May 16, 2019
Talofa lava dear guest. We are very happy to hear that you had a great time on your holiday with us. We thank you for choosing to stay at Coconuts, and for writing your lovely review. We would love to have you come back again in the future. Until then, fa'afetai lava and tofa soifua from all of our staff!

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing holiday!
Holidayed here with my adult daughter and stayed in one of the overwater fales. We had an amazing time - loved it!
Stayed 7 nights in Apr 2019
Response from Brian on May 5, 2019
Talofa Lynette! Thank you very much for being our guests, it was a pleasure to have both of you stay with us. We appreciate your feedback and review. We are very glad to hear that you had a great time on your holiday in Samoa. We hope that you will return again sometime soon. Until then, all of our staff send alofa lava your way. Tofa soifua!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay a lot. Amazing place and views.
Stayed 6 nights in Apr 2019
Response from Brian on Apr 28, 2019
Fa'afetai lava for being our guests. We are happy to hear that you enjoyed your time with us and that you had a great holiday. We appreciate your feedback. Tofa soifua!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We fell in love with the place as soon as we stepped in. The tropical garden was so beautiful and maintained very well. We stayed in over water fale. It’s worth the money! Nice, clean, spacious, private and got the view of paradise. The super king sized bed with memory form top is super comfortable. The restaurant cooks tasty food. We enjoyed our stay here and will definitely come back again next time with our kids.
Stayed 4 nights in Apr 2019
Response from Brian on Apr 19, 2019
Talofa lava! Thank you for staying with us, we are very happy that you had a great time on your holiday. We are looking forward to seeing you again, along with your kids. We appreciate your feedback, and thank you for writing your thoughtful review. Tofa soifua!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very special location with the buildings in a nice style of the local enviroment.
Stayed 6 nights in Mar 2019
Response from Brian on Mar 31, 2019
Talofa, and thank you for being our guests. We are glad that you enjoyed our special piece of Paradise at Coconuts. We welcome you back, and hope to see you again soon. From all of our staff, Tofa soifua!

10/10 Excellent

Michelle, Burrill Lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is beautiful and perfectly situated to tour and enjoy the island. The Staff are always happy and friendly and smiling and go above and beyond to make your stay even more enjoyable.
Stayed 11 nights in Mar 2019
Response from Brian on Mar 31, 2019
Talofa! Thank you for being our guests and for writing your review. We are very happy to know you had a great experience with us. We hope that you will come back again soon. Fa'afetai lava from all our staff at Coconuts!

6/10 Okay

Suzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful grounds approx. 22km from Apia , suggest hiring a car to tour around as the local bus only runs every two hours which we also caught. No phones in rooms or television. sadly inclusive breakfast was very disappointing small amount of local fruit, one slice of toast, muffin and packet coffee. Had to fill our room jug from the garden tap or bath as it wouldn't fit under the sink. Happy hour cocktails dropped from 24 Tala to only 18 Tala we found out after we got the bill. Wouldn't stay here again lots more nicer hotels SE and NW with aqua water .
Stayed 8 nights in Dec 2018
Response from Brian on Jan 6, 2019
Talofa Suzie, thank you for being our guests and for taking the time to share your thoughts. We are sorry that you didn't have a fantastic experience during your stay, which is what we hope is the case for everyone. You are correct, there are no phones or TVs in the rooms, and these are just a few of the things that makes Coconuts different from most other hotels. The idea started almost 30 years ago, Coconuts was a place to really relax and get away from the daily busy routines that so many people have. Since then, it's become even more important for most people to take a break from the all consuming electronic devices in our lives once in a while. This is in fact a marketing point for us, and we proudly advertise this on our home page. A word about our free Continental breakfast; hopefully you were advised by our reception staff when you checked in, that you had the option to get the free Continental breakfast or free Mini Bar beverages each day. If the contents (listed on the info sheet that you signed) of our free Continental breakfast weren't to your liking, then maybe the free Mini Bar beverages would have been a better choice for you. BTW, the coffee in our restaurant is fresh brewed from ground coffee beans in a percolator. We are glad that you included many details in your review, as that helps us understand things better. In closing it's apparent that Coconuts was simply not the right match for you, which is unfortunate for both you and us. Tofa soifua.

8/10 Good

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Brian on Jan 2, 2019
Talofa, Thank you for making your review. We trust that you had a good stay with us, and you enjoyed your time in Samoa. We hope that you will return again in the future. Fa'afetai lava!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort with great staff who do everything to make you feel welcomed and comfortable during your stay. Being able to see the turtles and so many fish within arms reach was a great bonus.
Stayed 3 nights in Oct 2018
Response from Brian on Oct 23, 2018
Talofa! Thank you for writing your review and sharing your thoughts. We are delighted to know that you had wonderful experience at Coconuts. Since you are now part of the Coconuts family, we hope that you will come back sometime to see us again. Until then, Tofa soifua!

10/10 Excellent

Julie, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort right on the water
Beautiful people. Staff are just so helpful and friendly. Water is chrystal clear so you can see turtles popping up every morning. Recommend tours or renting a car to see some of the island. It's worth it. No wifi, tv, radio so a really relaxing place to stay.
Stayed 4 nights in Oct 2018
Response from Brian on Oct 23, 2018
Talofa lava Julie! Thank you for being our guests and for taking the time to write your kind review. We are very happy that you had a great time in Samoa, and we hope that you can return again in the future. From all our staff, we want to say Fa'afetai lava!

10/10 Excellent

Becca, Suva, Fiji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing resort with beautiful water sports. The rooms are very comfortable and they have gone to extra effort to ensure all the rooms have great views. The food is really good- especially anything with the BBQ sauce. They have a nice pool but the beaches and water sports are incredible. We saw turtles everytime we went out. It is a really beautiful resort with great amenities and a super Samoan cultural show.
Stayed 4 nights in Oct 2018
Response from Brian on Oct 16, 2018
Talofa Becca! Thank you for staying with us, and for taking the time to write your kind review. We are very happy to know you enjoyed so many of the things that Coconuts has to offer. We would love to see you again sometime. Your Coconuts family will be here and waiting for you. Tofa soifua! Fa'afetai lava.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Unique place
Beautiful spot, wonderful and helpful staff. But the rooms could do with updating, it's looking a little tired.
Stayed 3 nights in Oct 2018
Response from Brian on Oct 11, 2018
Talofa and thank you for being our guests. We are glad that you had a nice stay. We appreciate your comments and feedback. Rest assured that maintenance on all our facilities is constant and never ending. We have a full time crew dedicated to this work, and they do stay quite busy. Tofa soifua!