Outdoor pool

Reviews of Le Alaimoana Hotel

3.5 out of 5
Le Alaimoana Hotel
Main East Coast Rd, Apia

Reviews

7.4

Good

Rating 10 - Excellent. 30 out of 88 reviews" "
Rating 8 - Good. 23 out of 88 reviews" "
Rating 6 - Okay. 16 out of 88 reviews" "
Rating 4 - Poor. 11 out of 88 reviews" "
Rating 2 - Terrible. 8 out of 88 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

pearla

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
“King” size bed was 2 twin beds pushed together. A lot of bugs inside the room. Bathroom light did not work. Best thing about this place is the free delicious breakfasts, hot water & A/C. Staff is friendly too. Unfortunately the rooms are not worth the price…. Will not be coming back.
Response from Mara on Jan 26, 2024
Malo Pearla,Good to hear we did do some things right by you like the delicious breakfast and friendly staff.However I would just point out a couple of things please - It is common practice in hotels to use the split twin bed system for versatility, in most rooms to accommodate large numbers if necessary. But we also have rooms with a full kingsize mattress and base if requested. -You should make the most of the receptionist services when you are unhappy or concerned about any of the room issues. Unfortunately, you didn't allow us to help you.-Even though rooms are fully screened for insects, sometimes having a door left open for a few minutes whilst you dart to the car could bring in mosquitoes etc. All you had to do was bring it up with our friendly staff, and they could have changed your room for you (subject to availability), sprayed your room while you were out, changed the bulb etc.We try our best to keep everything just right for our guests, but a bulb blowout after housekeeping checks can't be fixed till you tell us.-I have also checked with reception and you never raised any issues even at check out. Please help us help you.

2/10 Terrible

Iapela

Traveled with family
Disliked: Amenities, property conditions & facilities
The room was so many bugs where my daughter was meant to sleep, sheet were smelly and the couch was broken. Shower curtain was dirty. We didn’t even spent a night there
Stayed 4 nights in Jan 2024

4/10 Poor

Sina

Stayed 15 nights in Dec 2023

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here. The room was exactly what we needed. It was comfortable and clean. Location is great, staff friendly, affordable rates and the only negative (on my part) is that I didnt swim in the pool or take advantage of the continental breakfast which I'll definitely do next time. Thanks for an awesome stay! Will be definitely be back
Stayed 9 nights in Dec 2023

10/10 Excellent

Lnl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our 5nights so peaceful and quiet the staff were so humble. It was safe and secure with parking and no one to bother you. I will be booking again with them. Really enjoyed my stay
Stayed 5 nights in Dec 2023

10/10 Excellent

Elenoa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff yet at times are not available for assistance. Overall great place for family stay and cleanliness.

8/10 Good

Lucy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff...they put up with my requests...accommodated my needs..Thank You especially to staff there..Merry Christmas and Happy Festive Season Le Alaimoana staff...enjoyed my stay..Thank You and the Security Guard too..Thank You.
Stayed 17 nights in Dec 2023
Response from Kuli on Dec 25, 2023
Talofa Lucy, Merry Christmas to you. Thank you for the time to put in a good review for us. Glad you had a good stay with us. Look forward to seeing you next time at Le Alaimoana

8/10 Good

Sophia

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice place & clean although we had to put the rubbish out for it to be emptied daily. Floors weren't cleaned or mopped on a daily either. The price of the food is over the top. Best to eat in town. Microwave didn't work.
Stayed 6 nights in Dec 2023
Response from Mara on Dec 25, 2023
Hi Sophia,Not sure what happened to your room but all you had to do was ask us if something was overlooked or not right.We would have corrected it right away.Have a nice Christmas

10/10 Excellent

Tali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, staff, complimentary breakfast, the location was a hide out , but is close to everything like gas station, grocery store, and restaurant. Even the security guard was awesome
Stayed 4 nights in Dec 2023
Response from Mara on Dec 21, 2023
Thank you Tali for your positive and informative feedback.Have an awesome Kilisimasi!

8/10 Good

Lucy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really nice...friendly and they were under staffed but did good.
Stayed 7 nights in Dec 2023
Response from Mara on Dec 21, 2023
Thanks Lucy for the positive feedback. Yes we are looking for more staff that are right for good service.Merry Christmas!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Mara on Dec 21, 2023
Thak you William for the positive feedback. Have a Merry Christmas!

10/10 Excellent

Elenoa

Traveled with family
Liked: Cleanliness, amenities
Stayed 3 nights in Nov 2023
Response from Mara on Nov 13, 2023
Talofa Elenoa,Thank you for your positive feedback. I hope you are home safe & well. I will share with the team.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time staying here. Would definitely stay again. Thank you 😊
Stayed 10 nights in Oct 2023
Response from Mara on Oct 30, 2023
Hi Paul, Thank you for staying with us. So glad you had a wonderful time . will share your great review with staff.

8/10 Good

Antonia

Traveled with group
Liked: Staff & service, property conditions & facilities
You get what you pay for. Rooms are on the smaller side. No coffee in the rooms, huge bummer. Free breakfast is just wheatbix and coffee. The staff was not very knowledgeable about certain things but friendly. Pool was ok. With the amount flying insects, it is hard to keep it clean so thats understandable. Overall, if on a tight budget, I'd recommend it.
Stayed 3 nights in Oct 2023
Response from Mara on Oct 31, 2023
Hi Antonia,Perhaps there has been some miscommunication as we offer continental breakfast which includes 2eggs as you like and toast, tropical fruits, freshly blended fruit smoothies and weetbix complimentary.We also have free coffee and tea in rooms and perhaps just needed a top up when you ran out. Receptionists are also available from 7 to 4pm if you had any queries at all, as housekeeping are not trained on general tourist sites information etc. All rooms are screened but require the doors are kept closed for comfort.Thanks for staying with us and for the time taken to give your feedback.We normally give out all this info at check-in.

10/10 Excellent

Aleki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Dining area - comfortable & cool. Convenient parking & close tp town.
Stayed 3 nights in Oct 2023
Response from Mara on Oct 25, 2023
Thank you for your lovely comments and feedback Aleki. We hope you guys have a wonderful time in Samoa, and look forward to seeing you back anytime!

10/10 Excellent

Zeema

Liked: Cleanliness, staff & service, property conditions & facilities
The staffs were so nice and welcoming and very informative
Stayed 2 nights in Oct 2023
Response from Mara on Oct 24, 2023
Thank you Zeema, its so nice of you to give us feedback, and most importantly that you were happy! I will share with the girls. they would love this.

4/10 Poor

Kameria

Traveled with partner
Disliked: Staff & service
Property was ok Pool needs to be cleaned every day. Room was just standard. Bathroom small as. Overall not worth 230 tala a night
Stayed 7 nights in Sep 2023
Response from Mara on Oct 6, 2023
Thank you for your rating Kameria, we are taking new measures with the use of the pool particularly in the evenings as we have noticed also the overuse.Our pool was recently refurbished and we now having to close the pool off in the evenings for chlorination and sanitation as even pools need time to recover after excessive use. Thank you for bringing it to our attention especially for groups. As for the price comparatives, our prices include 15% VAGST and you will find that we are most reasonable for our competitive set. Please keep in mind most things are imported into Samoa, with electricity costs much higher than you would expect overseas.I hope you had safe return home.

6/10 Okay

niklas

Stayed 3 nights in Sep 2023
Response from Mara on Oct 6, 2023
Hope you had a good trip to Samoa Niklas

10/10 Excellent

Howard

Stayed 2 nights in Sep 2023
Response from Mara on Oct 24, 2023
Thank you Howard, appreciate your positive feedback. Come visit us again soon!

10/10 Excellent

Jacque

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Great location
Stayed 4 nights in Sep 2023
Response from Mara on Oct 1, 2023
Hi Jacque, thank you for the positive feedback. Our staff will feel good when I tell them.

8/10 Good

Keith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and close to town
We had seen a few bad reviews but our stay was actually quite good. Staff were friendly and happy to fix anything that needed attention. Don't expect the 'Sheraton' when you're only paying 1/5 the price.
Stayed 3 nights in Sep 2023
Response from Mara on Oct 1, 2023
Hi Keith, thanks for taking the time to respond with your positive feedback.Sometimes guests forget the comparatives and take into account we have been closed for 3 + years. Hope you enjoyed your visit to Samoa.

10/10 Excellent

Leafaina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Mara on Oct 1, 2023
Malo Leafaina,Thank you for the great review, I will certainly share it with our staff.It's great to know we are doing things right. Have a safe trip back home.

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Mara on Sep 17, 2023
Thanks for the review Claire and hope to see you again soon.

10/10 Excellent

Metitirani

Liked: Cleanliness, staff & service
Stayed 13 nights in Aug 2023
Response from Mara on Sep 13, 2023
Thank you for the rating. I hope you visit us again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at 2:30am due to a late flight arrival. Security let me in and also checked me into and escorted me to my room. They have a gate that closes I believe at 11pm. The staff are very helpful and kind. The area is very quiet. Plenty of parking space and free. The air conditioning worked! Lighting in the room was a bit dim for me. All essentials were present and taken care of.
Stayed 3 nights in Aug 2023
Response from Mara on Sep 4, 2023
Hi Daniel,Thank you for taking the time to reply. Its good to know everything went as planned. We have been closed for more than 3 years so we are rebuilding back to a better position.Look forward to having you back in the future.

2/10 Terrible

AVE

Stayed 7 nights in Aug 2023
Response from Mara on Oct 1, 2023
Hi Ave,Sorry we did not meet your expectations. It would have been nice to know whilst you were here how we could have helped you.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would have been good to have wifi access
Stayed 5 nights in Aug 2023
Response from Mara on Sep 13, 2023
Thanks Kate for the rating and feedback. We will reassess the wifi situation.

8/10 Good

Terrance

Stayed 7 nights in Aug 2023
Response from Mara on Sep 4, 2023
Thanks, the rating Terrance.Hope all went well on your return.

10/10 Excellent

CAREY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Mara on Sep 4, 2023
Thank you for your rating Carey, and hope you had a safe trip back home.See you back in Sunny Samoa in the future! we'd be glad to have you back.

10/10 Excellent

Moira

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little gem hidden away in a busy area.
Stayed 2 nights in Aug 2023
Response from Mara on Sep 4, 2023
Hi Moira, thanks for the rating.I hope all is well with you, and you had a safe return home.We are glad you enjoyed your stay with us.

10/10 Excellent

Audrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the staff and the locality. We were able to interact with the other guests. It was within walking distance of shops and the main town centre. Rooms were serviced well and were tidy.
Stayed 11 nights in Aug 2023
Response from Mara on Aug 21, 2023
Thank you, Audrey, I hope you had a safe journey back home. Faafetai afio mai, and hope you visit again soon.

6/10 Okay

Dorothy

Liked: Cleanliness, staff & service
Location was close to my gatherings. Staff was excellent. Frig, microwave, teapot, toilet etc are old No soap & face towel. Breakfast always same. No WiFi Too infrequent room cleaning ( every 4 days?)
Stayed 8 nights in Aug 2023
Response from Mara on Aug 21, 2023
Hi Dorothy,We have only reopened again after 4 years of closure. We hope to update our whiteware soon, finances allowing. Will re-examine cleaning processes to see what might be the issue, wish you could have mentioned it whilst here.For breakfast we used to have Samoan options on rotation, but it was not popular so reverted back to eggs . Thanks for staying with us.

8/10 Good

Emma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After being closed during covid things are slowly being revamped- staff are helpful, room are comfy and clean and well maintained.
Stayed 2 nights in Aug 2023
Response from Mara on Aug 21, 2023
Thank you for your understanding Emma, yes it's a slow process re-establishing systems and adequate staffing after such a big disruption.please come visit us again Emma.

6/10 Okay

Deanne

Traveled with partner
Handy location!
Stayed 4 nights in Aug 2023
Response from Mara on Aug 13, 2023
Hi Deanne, thanks for taking the time to respond. I hope your stay in Samoa was enjoyable.

2/10 Terrible

Tony

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not go here for business. Only 1 key per room, often nobody on site. No wifi, no breakfast. No dinner after 6pm and no nearby options. They turn off air cond Whedon you leave room, filthy bathroom, no laundry option
Stayed 3 nights in Aug 2023
Response from Mara on Aug 12, 2023
Hi Tony, we are sorry you were so unhappy with your stay. You should have said something to one of us as what you are claiming are untrue or can be fixed. I don't know how you could have missed complimentary breakfast, or the laundry service. We do have limited dinner options in house, but its available every night. We don't hand out extra keys unless needed. We do not offer Wi-Fi anymore but do offer sim cards and credit instead as internet reception is great. I did try to speak to you on several mornings but was busy.

6/10 Okay

M

Traveled with family
Liked: Staff & service
Thank you for the hospitality and beautiful surroundings.
Stayed 3 nights in Aug 2023
Response from Mara on Aug 12, 2023
Thank you for staying with us M and taking the time to drop in.

10/10 Excellent

Verified traveler

Beautiful chill place 😍 next time will definitely be staying longer & staff was very friendly ☺️
Stayed 2 nights in Aug 2023
Response from Mara on Aug 12, 2023
Thank you for staying with us, would love to have you back.

4/10 Poor

Donna

Disliked: Cleanliness, amenities, property conditions & facilities
Advertised as having wi-fi there was none. Advertised as having push bikes ..none. Swimming pool didn’t look clean. Rooms not very clean. On a positive the kitchen lady Louisa was very friendly and helpful. Samoa is a lovely country
Stayed 7 nights in Jul 2023
Response from Mara on Aug 12, 2023
Hi Donna, sorry you did not have the best experience with us. We do need to clean up our offerings on various old posts on different platforms on the internet. The closure for 4 years has changed our offering and services however Expedia we try to update. As always best to talk to us in person if you have any issues or concerns whilst you are here.

4/10 Poor

Jamie

Business traveler
Not value for money
Although I have stayed in similar guesthouses (can't be called a Hotel) around the South Pacific, this one was disappointing. Despite providing flight details in advance, no arrangement was made to collect me. I had to pay cash at the time of ordering food for dinner and I found a long black hair in one of the meals. The promised King bed was two single beds put together. I paid $140 p.n. but it was not worth it.
Stayed 3 nights in Jul 2023
Response from Mara on Aug 12, 2023
Hi Jamie, we are sorry you did not enjoy your stay. Wished you could have said something directly whilst you were here, so we could have attended to it.Best to request transfers at time of booking as messages are on several platforms and can be missed.

2/10 Terrible

Maegan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I lost 800USD in this hotel and my colleagues lost 2 branded perfumes and 200 tala, and the owner was not cooperative when we were coordinating this problem with them. The only time my colleague and I leave our bags (with our wallet) are during breakfast time, where we go down for about an hour to have breakfast. But even then we always triple checked to lock the door when we go down since they have a warning on not leaving our things unattended. Only they have access to our rooms for housekeeping since they have the spare keys. Terrible experience.
Stayed 13 nights in Jul 2023
Response from Mara on Jul 21, 2023
Talofa Maegen, Yes you were the registered guest through an Expedia booking, but you also brought 2 other colleagues into your room of which one of them claimed her monies were stolen. This makes permutations more complicated with 2 other people in your room. When i initially spoke to your colleague she reported 900 Samoan Tala, later it became 900 USD. It's always a grave concern when there is an accusation of theft of such large amounts of cash from a guest's room. It's therefore important for me to get some facts as the consequence is a sacking of an employee and charges laid with police. It would not be fair for me to just take your colleague's word for it so I requested your laying a complaint with police to start the investigation process. The police brought in their forensics unit, took your statements, interviewed our staff, took my statement and did not find anything conclusive. The whole situation caused a major disruption to our business over several days. We noticed you yourself had the right idea carrying your valuables in a waist pack, if only your colleagues could have taken similar care. Your colleague should have handed in such large amounts of monies to be kept in the safe at reception as per our notices for security. The whole thing was also a terrible experience for us, and I plan to install cameras to assist in the future. We never like to deal with situations like this and ask you be mindful of carrying large amounts of cash around. Your colleague could have lost her money elsewhere and never realised it till that morning.On the whole I do agree it was a horrible experience for us too.

4/10 Poor

Roman

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Good water pressure. Hot water as well. Centrally located.
Stayed 5 nights in Jul 2023
Response from Mara on Aug 12, 2023
Thank you for staying with us Roman and taking the time to drop in.

8/10 Good

ROMOLO

Great location. Lots of ants in the room, the bathroom could do with some Janola cleansing. The white mugs were stained on the inside and it would have been nice to have some teabags and teaspoons ( and cutlery) available in the room. The breakfast was ok but having more fruit n samoan food eg pancakes or suafai/ koko araisa would have enhanced their menu. Thanks
Stayed 8 nights in Jul 2023
Response from Mara on Aug 12, 2023
Hi Romolo, thanks for the feedback.Wished you could have said something during your stay as most are easy fixes, or temporary oversights.We used to have Samoan options on the breakfast menu but most guests did not appreciate it at all, so toast fruit eggs and convention it was.

6/10 Okay

Antonio W

Stayed 3 nights in Jul 2023
Response from Mara on Aug 12, 2023
Thank you for staying with us and taking the time to drop in.

10/10 Excellent

Tusiata

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very clean. Very affordable and great for layovers or short visits. Location is in town and is in walking distance of restaurants and government offices.
Stayed 2 nights in Jun 2023
Response from Mara on Jul 5, 2023
Thanks for your responses.We are short staffed but trying our best to come back better after 4 years of closures.

10/10 Excellent

LINE

Stayed 4 nights in Jun 2023
Response from Mara on Jul 5, 2023
Thanks for your rating response.We are short staffed but trying our best to come back after 4 years of closures.

6/10 Okay

Lafaele

Traveled with partner
Liked: Staff & service
The property location was convenient to town area for shopping and site seeing. I consider it fairly safe place to stay, however noice from other rooms was a problem. The room was fairly clean and provided the very basics, bed, small fridge microwave (didn’t work) and tv. Toiletries for bathroom could be better, it only had toilet tissue, bath towels and no shower soap, etc. normal stuff you would find in all accommodations Hotels. The staff was courteous and very helpful. The morning breakfast they provided daily was excellent.
Stayed 7 nights in Jun 2023
Response from Mara on Jul 5, 2023
Thanks for your feedback. Not sure about the lack of soap comment, and whether you brought it up with the staff as its replenished daily.We are short staffed but trying our best to come back after 4 years of closures.

6/10 Okay

Tauave

Stayed 4 nights in Jun 2023
Response from Mara on Jul 5, 2023
Thanks for your rating.We are short staffed but trying our best to come back better after 4 years of closures.

6/10 Okay

Maria Isabel

Traveled with partner
Liked: Cleanliness
The staff is willing but very limited. There is no manager on site and the cleaning/cooking staff has very limited english, which makes communication difficult. Lights in the room are extremely dim, hot water only works sometimes, there is no remote for the ac (only a switch 8ft up the wall). That said, the ladies are courteous, the pool is clean and the beds and pillows are nice.
Stayed 6 nights in Jun 2023
Response from Mara on Jul 5, 2023
Thanks for your responses.We are short staffed but trying our best to come back after 4 years of closures.

6/10 Okay

Ness

We (2 adults) booked this hotel last minute to attend a concert at Apia Park (3 minute walk away). It was ok for this purpose. Room was clean, had aircon that worked and a comfortable king bed. A little dated, but didn’t bother us. We did have toilet paper. Soap looked like it was cut, but not a problem. No tea/coffee facilities in the room but there was a microwave. The pool was clean and fine to swim in. Only a few food options to choose from at the restaurant. Luisa who worked in the kitchen was so lovely, checked if we wanted food then would make it and came to the room to let us know it was ready. Just really doing her best as the only one we had seen in the kitchen. If you are looking for a 5 star resort, this is not it. However if you are more accustomed to budget traveling, this hotel is fine. Also keep in mind many hotels are still recovering and trying to survive from Covid lockdown. They are doing their best, with minimal staff and resources. Please be kind.
Stayed 2 nights in Jun 2023
Response from Mara on Jul 5, 2023
Thanks for your comments. We are trying to meet unexpectedly high occupancies coming out of 4 years of closures. We are not 5 stars rating and don't claim to be but trying our best to build up after prolonged closures.

4/10 Poor

Decima

Disliked: Cleanliness, staff & service
Stayed 3 nights in May 2023