Ratings based on 105 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Melbourne

Never got there

Posted Dec 9, 2014
Pros: They gave us a pleasant lunch and tour.
Cons: Communication
Location: Markets, library museums
Tusitala moved us to Aggie Grey's Resort and then badly stuffed up this booking. Very disappointing. Staff tried to make it up but bad taste remains.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 24, 2014
Beautiful for business and personal trips! Very affordable. Clean, safe, great staff and accomodations
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Cool rooms

Posted Oct 15, 2014
The only problem was the pool filter wasn't working so the pool was cloudy.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom nz

Clean beautiful hotel so relaxing

Posted Oct 9, 2014
Loved staying here. Great facilities, beautiful gardens, great staff. We didn't plan on eating at hotel but did a lot as lovely setting and only $25-$40 tala per meal plus kids menu so not much different to eating out locally. Great food. Pool was really good and great for kids as they can touch bottom most of the time. Rooms cool from heat pump. Only downside is a facility nearishby that produces a lot of bass but luckily only one night of that and started one morning.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Hotel with potential

Posted Aug 28, 2014
Pros: Bar staff were friendly, interested and shared information. Staff at breakfast very attentive although didn't tell us all the options available
Cons: Initial customer service, information in room on services. Address loud music from neighbouring property.
Location: Near the flea market and fish markets
Marketed as the top hotel in Apia. Customer service on arrival was disappointing, no directions given left us wandering around in search of room, had to go back as room key didn't work and then again to find out breakfast details, no information in the room about any of the hotel facilities. We stayed on a Friday and Saturday night and didn't sleep well whether either night due to noise -loud music from neighbouring property until 1230am, on the Saturday night police were sat in the courtyard talking all evening which, after the music stopped, then ensured we remained away even after asking them to be quiet.
5 out of 5
Recommended
by Herwig Niggemannfrom Bochum

Angenehmes Hotel in perfekter Lage

Posted Aug 11, 2014 on Hotels.com
Insgesamt sehr angenehm. Ein Problem, das auftrat, wurde großzügig geregelt. Der Manager (Jason) hat bestens reagiert. Das bewerten wir sehr positiv.
4 out of 5
Recommended
by Ana Verjbitskyfrom Sydney

Overall services

Posted Jul 28, 2014 on Hotels.com
The room was nice and comfortable but not what we booked for. We were given two single beds instead of a double bed and after telling Reception about this they promised us to change it the following day, but it was not the case. The atmosphere at the Resort was nice and happy, the food was not the best. I bought credit for my Ipad but had problems login in and asking them to connect them.
4 out of 5
Recommended
for Getaway With Friends
by Koorie Womanfrom Sydney Australia

Great location.

Posted Jul 24, 2014 on Hotels.com
Our stay was comfy & pleasantt. The hotel did actually look just like the advertised pictures & what I was expecting. The general reception service was very slow & some miscommunication at times. The hotel male bar staff were friendly, attentive & efficient... I would recommend this hotel & stay again. I think providing free wifi & cheaper drinks would also bring in more customers.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 19, 2014
Needed toaster and microwave in room !!! Otherwise good !!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Good service, clean, safe. Great staff.

Posted Jul 9, 2014
Beautiful hotel. Clean. Professional staff. Very good service. Good location, close to services and shopping. Good pool and bar. Only blemish was food abit expensive.