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Reviews of Bolontiku Boutique Hotel

4 out of 5
Bolontiku Boutique Hotel
Km 18.3 Carretera a San Andres Peten, Punta Piedra, San Andres, Peten

Reviews

9.4

Exceptional

Rating 10 - Excellent. 164 out of 201 reviews" "
Rating 8 - Good. 23 out of 201 reviews" "
Rating 6 - Okay. 5 out of 201 reviews" "
Rating 4 - Poor. 5 out of 201 reviews" "
Rating 2 - Terrible. 4 out of 201 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 20, 2024
¡Qué alegría saber que tu estadía en Bolontiku Hotel Boutique y Spa fue excelente! Agradecemos sinceramente tu calificación perfecta y su amable comentario. ¡Esperamos tenerte de vuelta pronto para seguir haciendo de tus experiencias con nosotros algo inolvidable! ¡Gracias por elegirnos y por compartir tu satisfacción!

4/10 Poor

Luis

Traveled with family and small children
Disliked: Amenities
Limited dining, the food was not good
Response from Recepcion on Mar 29, 2024
Hello Luis, we are sorry that the food was not to your liking, can you give us more information so we can improve it?

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, wonderful organization, fantastic service, beautiful room
Stayed 3 nights in Feb 2024
Response from Recepcion on Mar 29, 2024
Hello, thank you very much for the comment, we love to pamper you.

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Bolontiku on Jan 18, 2024
Good morning, we are very sorry for the inconvenience, we will be working in the mentioned areas.

2/10 Terrible

Michael, New York

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I never give a bad review but this property was so promising and some of the staff and the room along with room facilities were just so disappointing! First of all lets talk about the positives, you get picked up from Flores on a lovely boat that takes you across the bond to the hotel, as you get off the boat, they give you a drink, the check in area is near a bar and restaurant everything seems dreamy! Then you start to check in. the people at the check in desk photo copy your credit card along with your ID, they will have that on record forever now. I hope that's kept somewhere safe! Secondly I asked at checkin "where we can get our guide to pick us from to visit Tikal?" the front desk employees frowned and became hostile to say the least, they said: "you can use our guided tours" now their guided tour for one day costs close to $700 that's more than double than anyone else I spoke to charges. So I said I would rather use the guide I have, they said, well you have to find your own way as the travel agencies will not find this property! almost sounded like a joke. they were so hostile and rude from this point onwards it was almost comical. I told them that I am using a travel agency that was actually recommended by this hotel when I rang then up weeks ago, the woman at check in started to load the WhatsApp conversation and accessed me of lying. After that wonderful interaction, we went up to our room, the room had no phone or internet!
Stayed 2 nights in Dec 2023

10/10 Excellent

rudy

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Hotel Bolontiku on Nov 8, 2023
Hola, muchas gracias por su puntuacion, los esperamos pronto

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option
Excelente opción de hotel. El servicio en general muy bueno, la comida excelente. El menu es poco variado pero lo que teienen de muy buena calidad. La villa deluxe excelente opción para viaje en familia.
Stayed 2 nights in Jul 2023
Response from Hotel Bolontiku on Jul 14, 2023
Hola , Gracias por tu comentario, queremos consentirte en el Paraiso de Peten !

8/10 Good

Luis

Stayed 2 nights in Apr 2023
Response from Hotel Bolontiku on Nov 8, 2023
Hola Luis, muchas gracias por tomarse el tiempo de puntuar nuestro servicio es muy importante para nosotros

10/10 Excellent

Eugene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quiet and the staff
Stayed 2 nights in Apr 2023
Response from Recepcion on Apr 22, 2023
Los esperamos muy pronto de regreso en el Paraiso en Peten

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the area!
Amazing spa resort! Very friendly staff. Great food. And even better views!
Stayed 4 nights in Apr 2023
Response from Percy on Apr 15, 2023
We are so glad you enjoyed your stay at Bolontiku. Thank you for sharing your comments and hope you come back soon!

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and bathroom was amazing!
Stayed 3 nights in Feb 2023
Response from Manager on Feb 17, 2023
Dear Susan, Thank you for your kind comments. Hope you visit us again soon!

8/10 Good

Victor

2/10 Terrible

Michelle

Response from Hotel Bolontiku on Sep 7, 2023
Estimado Michelle, muchas gracias por compartir su amable comentario.Esperamos que vuelva pronto.Atentamente,

10/10 Excellent

Manuel

Stayed 3 nights in Sep 2022

10/10 Excellent

Nathan

Liked: Cleanliness
The details of the property were excellent. The food and service was fantastic. I hope to come back for another visit in the future. Thank you
Stayed 2 nights in Jul 2022
Response from Salvador Guerra / Hotel Manager on Aug 6, 2022
Dear Nathan!! Thank you very much for your comments and for taking the time to rate your stay at Bolontiku. We were very happy thay you enjoyed our amenities, delicious food and service, It will be an honor o pamper you again in the future!! Best regards Salvador Guerra, Hotel Manager

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in the middle of the jungle just across the lake from Flores. The view from my room was amazing. I would recommend booking a guided tour through Tikal, I used the agency through the hotel (guide was Mr. Lopez), he speaks English and Spanish..very knowledgeable. I would recommend visiting the local zoo and Arcas (Animal rehabilitation center) I saw a Puma and Jaguars up close. Overall, it was a great trip and a great hotel.
Stayed 4 nights in Jul 2022
Response from Hotel Bolontiku on Sep 7, 2023
Estimada Lindsay, muchas gracias por compartir su amable comentario.Esperamos que vuelva pronto.Atentamente,

10/10 Excellent

Karla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one of my favorites. The scenery is beautiful, the rooms are fantastic and the service was top notch. I cannot wait to be back and share this wonderful part of Guatemala with my friends and family.
Stayed 2 nights in Apr 2022
Response from Salvador Guerra / Hotel Manager on Apr 18, 2022
Dear Karlat! It was a pleasure to serve you, thank you very much for sharing your experience at Bolontiku Hotel Boutique & Spa. We hope you return to this paradise soon and enjoy our natural wonders and Guatemalan warmth! Atte. Salvador Guerra / Hotel Manager

10/10 Excellent

Peter Csaba, OAK BROOK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is one of the most beautiful spot in this wonderful country.
Stayed 6 nights in Mar 2022
Response from Salvador Guerra / Hotel Manager on Mar 29, 2022
Dear Mr Csaba: Thank you very much for your comments and for taking the time to rate your stay at Bolontiku Boutique Hotel & Spa. We were very happy to have you at our facilities and we hope you return soon to Guatemala to enjoy our amenities.

8/10 Good

Giovanni

Stayed 2 nights in Feb 2022
Response from Hotel Bolontiku on Sep 7, 2023
Estimado Giovanni, muchas gracias por compartir su amable comentario.Esperamos que vuelva pronto.Atentamente,

10/10 Excellent

Andres

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bolontiku is one of the best hotels I’ve ever stayed in, the service, the amenities, the room everything is incredible. Make your trip worth it and stay with them, Osman is very hardworking and friendly, anything you need the whole team will go above and beyond for you.
Stayed 1 night in Feb 2022
Response from Salvador Guerra / Hotel Manager on Feb 6, 2022
Dear Guest: Bolontiku Hotel Boutique & Spa is located on the shore of the beautiful Lake Peten Itza in an area where the nature and warmth of our staff makes the perfect fusion to pamper you, we hope you return soon for more days to enjoy all our amenities! Atte. Salvador Guerra / Hotel Manager

10/10 Excellent

John, Bogota

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to feel immersed in the jungle surrounding you, Great Lake views from most of the rooms, friendly staff, great food, a bit overpriced in terms of breakfast, lunch and dinner, especially since you don't have any other option to eat outside of the property, but overall a great VIP getaway destination.
Stayed 3 nights in Jan 2022
Response from Salvador Guerra / Hotel Manager on Feb 6, 2022
Dear John!! We appreciate your comments, comments like this help us improve in our service! Receive our most sincere gratitude for visiting our hotel and restaurant. We will await your next visit, be sure that you will be very welcome. Best regards. Atte. Salvador Guerra / Hotel Manager

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay
Stayed 6 nights in Dec 2021
Response from Salvador Guerra / Hotel Manager on Jan 3, 2022
Dear Marc! It was a pleasure to serve you, thank you very much for sharing your experience at Bolontiku Hotel Boutique & Spa. We hope you return to this paradise soon !! Atte. Salvador Guerra / Hotel Manager

10/10 Excellent

Sergio, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I had an amazing experience at Bolontiku. The staff was incredibly helpful, and the amenities were great. The room was wonderful, clean, and perfect to celebrate a birthday weekend. The location is a plus! Beautiful property.
Stayed 2 nights in Dec 2021
Response from Salvador Guerra / Hotel Manager on Dec 27, 2021
Dear Mr. Boist! It was a pleasure to serve you, thank you very much for sharing your experience at Bolontiku Hotel Boutique & Spa. We hope you return to this paradise soon and enjoy our natural wonders, delicious cuisine and Guatemalan warmth! Atte. Salvador Guerra / Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Salvador Guerra on Mar 5, 2020
Dear Guest!! Thank you very much for your rate and comments, we appreciate your trust in staying at Bolontiku Boutique Hotel and Spa, we hope you come back soon !! Best regards. Salvador Guerra / Hotel Manager

10/10 Excellent

Julien

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel ! Great small apart with view on the lake A must if you have one night before or after Tikal
Stayed 2 nights in Feb 2020
Response from Salvador Guerra on Feb 24, 2020
Dear Julien: Bolontiku Hotel Boutique & Spa is located on the shore of the beautiful Lake Peten Itza in an area where the nature and warmth of our staff makes the perfect fusion to pamper you, we hope you return soon for more days to enjoy all our amenities! Atte. Salvador Guerra / Hotel Manager

10/10 Excellent

Sharon, Long Beach, CA

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property sits along a beautiful view if the lake. Property is beautiful. Staff are very friendly and very helpful.
Stayed 2 nights in Feb 2020
Response from Salvador Guerra on Feb 24, 2020
Dear Sharon: Thank you very much for your rate and comments, we appreciate your trust in staying at Bolontiku Boutique Hotel and Spa, we hope you come back soon !! Best regards. Salvador Guerra / Hotel Manager

6/10 Okay

G

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a Five Service, Maybe a Three
Structure is new and in good condition, however we experienced some issues with service: first airport pick-up did not turn up on time, despite the premium paid over the cost of transport charged by locals; secondly our pack breakfast for our sunrise trip to Tikal was never delivered so we ended up having nothing to eat there; thirdly, when we pointed out to reception staff that we had not received the pack breakfast they did not apologise and blamed us for leaving too early when in fact we left late waiting for the breakfast. Finally, although restaurant staff were polite and pleasant, restaurant food was bland and uninspiring and beer selection provided was disappointing and inadequate.
Stayed 2 nights in Feb 2020
Response from Salvador Guerra on Feb 24, 2020
Dear Guest, We appreciate your comments, comments like this help us improve in our service, please receive our apologies for the inconvenience! Receive our most sincere gratitude for visiting our hotel. We will await your next visit, be sure that you will be very welcome. Best regards. Atte. Salvador Guerra / Hotel Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel; food quality was not the best and over-priced.
Stayed 2 nights in Jan 2020
Response from Salvador Guerra on Jan 20, 2020
Dear Guest, we appreciate your comments, comments like this help us improve in our service! Receive our most sincere gratitude for visiting our hotel and restaurant. We will await your next visit, be sure that you will be very welcome. Best regards. Atte. Salvador Guerra / Hotel Manager

10/10 Excellent

Robert, Toronto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning scenery and the location was very convenient
Stayed 1 night in Dec 2019
Response from Salvador Guerra on Dec 12, 2019
Dear Robert!! Thank you very much for your rate and comments, we appreciate your trust in staying at Bolontiku Boutique Hotel and Spa, we hope you come back soon !! Best regards. Salvador Guerra / Hotel Manager

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The staff was so friendly and accommodating. They couldn't do enough for you. Our room was fantastic. Clean, spacious, and a nice view.
Stayed 2 nights in Nov 2019
Response from Salvador Guerra on Nov 14, 2019
Dear Guest: Bolontiku Hotel Boutique & Spa is located on the shore of the beautiful Lake Peten Itza in an area where the nature and warmth of our staff makes the perfect fusion to pamper you, we hope you return soon for more days to enjoy all our amenities! Best Regrds, Salvador Guerra / Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Salvador Guerra on Oct 24, 2019
Dear Guest!! Thank you very much for your rate and comments, we appreciate your trust in staying at Bolontiku Boutique Hotel and Spa, we hope you come back soon !! Best regards. Salvador Guerra / Hotel Manager

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, friendly staff, great location
Stayed 1 night in Sep 2019
Response from Salvador Guerra on Sep 26, 2019
Dear Lionel! It was a pleasure to serve you, thank you very much for sharing your experience at Bolontiku Hotel Bouique & Spa. We hope you return to this paradise soon and enjoy our natural wonders and Guatemalan warmth! Regards, Salvador Guerra / Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2019
Response from Salvador Guerra on Sep 6, 2019
Muchas gracias !!!! Agradecemos mucho su calificación y haberse tomado el tiempo para hacerlo, gracias por compartir su experiencia en Bolontiku Hotel! Atte. Salvador Guerra Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay before a trip to Tikal
Great hotel! We stayed with our 2 year old and 5 year old so we could be close to Tikal without being in the park. The property is gorgeous, the staff was all extremely helpful and friendly. The kids loved the pool and boat rides. The manager went above and beyond to make sure we were taken care of. The value was outstanding, and we would definitely stay here again.
Stayed 3 nights in Aug 2019
Response from Gestor de Procesos on Aug 21, 2019
We are very grateful for your comments. It was a real pleasure to serve you. We hope to have you again with us.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
The hotel is truly a paradise. It's located in a very private area, perfect for a weekend of fun and relax. The staff is very friendly, and they were very attentive to our needs. The rooms are beautiful and have great views of the lake. The only thing that wasn't perfect was the food. They really have an opportunity to improve it and make the whole experience perfect. On the upside, breakfast was good and the coffee is great, but the snacks, lunch and dinner menu is very limited and the food is not that great. Also, they don't have a kids menu, eventhough the hotel is kid friendly. I have to say that the staff was great; they noticed we weren't happy with the food we ordered and did their best to please us. Overall, the hotel is almost perfect and highly recommended for an amazing vacation!
Stayed 1 night in Aug 2019
Response from Gestor de Procesos on Aug 21, 2019
We are very grateful for your comments. It was a real pleasure to serve you. We hope to have you again with us.

10/10 Excellent

Bradley, San Salvador

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was top notch. Rooms and bathrooms were very spacious. Food was really good. The pool was too warm in my opinion, especially since the lake is warm as well. They let us chill for a couple hours after checkout as we were in no hurry to leave.
Stayed 1 night in Aug 2019
Response from Gestor de Procesos on Aug 21, 2019
We are very grateful for your comments. It was a real pleasure to serve you. We hope to have you again with us.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel in Peten great Staff and Great property Mr Salvador Guerra was an excellent host!!! our next trip to Peten will be for sure to Bolontiku!!!
Stayed 4 nights in Jul 2019
Response from Salvador Guerra on Dec 14, 2019
Greetings from Bolontiku!! It was a pleasure to serve you, thank you very much for sharing your experience at Bolontiku Hotel Boutique & Spa. We hope you return to this paradise soon and enjoy our natural wonders and Guatemalan warmth! Best Regrds, Salvador Guerra / Hotel Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019
Response from Gestor de Procesos on Aug 6, 2019
Agradecemos sus comentarios fue un placer servirles

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, clean beautiful, nice staff, I will be back
Stayed 2 nights in Jul 2019
Response from Gestor de Procesos on Aug 4, 2019
It was a pleasure to serve you, we hope to have you with us again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Gestor de Procesos on Jul 24, 2019
Agradecemos Sus comentarios

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Carefull if going by car, we were lucky driving a jeep. Excelente service. Room a little tight with the extra bed, but called us that the room rented with two queen beds were already taken. No lake view really, trees blocked the view. Food a little price for what it was. In general we likes the place and recomend it.
Stayed 3 nights in Jul 2019
Response from Gestor de Procesos on Jul 16, 2019
we appreciate your comments we will work on your suggestions

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Gestor de Procesos on Jul 8, 2019
Agradecemos Mucho Sus Comentarios

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was too expensive and it wasn’t that good
Stayed 3 nights in Jun 2019
Response from Gestor de Procesos on Jul 2, 2019
We are sorry that your experience is not to your liking we will work on your suggestion to be able to serve you in a better way

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, unique design (integrates well and build on the beautiful setting). Property is well kept
Stayed 2 nights in Jun 2019
Response from Gestor de Procesos on Jun 20, 2019
We greatly appreciate your comments it was a pleasure to assist you

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is extremely beautiful and the staff was super nice. But be aware that the food is very expensive. It ranges from Q95 to Q200.
Stayed 1 night in Jun 2019
Response from Front Desk on Jun 12, 2019
Thank you so much for your comment. It is a pleasure to serve you.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is very nice and we had a room and balcony overlooking the sea. The transfer came directly when we called. Unfortunately there was a party group that night at the pool...
Stayed 1 night in May 2019
Response from Gestor De Procesos on May 29, 2019
We appreciate your comments so much we feel the incinvenientes will work to serve you better

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing place. We spoke no spanish and had no problem driving from Belize to Flores. I would recommend this to everyone. I can not express the beauty of this resort and its keeping to the Mayan culture. WE LOVED THIS PLACE.
Stayed 2 nights in May 2019
Response from ST on May 17, 2019
Thanks for your comment

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from ST on May 17, 2019
Thanks for your comment

10/10 Excellent

AnaLoepz

Traveled with family
Liked: Cleanliness, staff & service
Everything is perfect, beautiful place, wish can stay longer
Stayed 1 night in Apr 2019
Response from ST on May 2, 2019
Thanks for your comments

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019