Ratings based on 47 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Panama
Decameron Mar AzulPosted Dec 5, 2014
Personal tried Hard but not always acts quickly or explains things clearly. Lady in the tour office could be friendlier. Booking made for dinner in another hotel, made in front of me, never materialized. The Wifi should be free in the lobby as it is very bad and frustrating to pay and not be able to be connected with the outside world. The food fantastic, rooms clean although shower horrible, no hot water. All in all it was enjoyable but could have been better.
by A verified traveler
Roof leakingPosted Nov 7, 2014
Spent 6 days with the roof leaking. Had storms almost every day, and trying to stop water spreading in the room.
for Getaway With Friendsby Erica Ambrozinfrom Brasil
Atendimento de PrimeiraPosted Sep 26, 2014 on Hotels.com
O atendimento dos funcionários são de primeira classe, pois os mesmos nos fazem sentir muito bem-vindo e são muito educados (Todos eles sem exceção). A limpeza de todo o hotel é impecável e todas as refeições são muito boas. As atividades também são bem divertidas, fora que esta incluso o principal passeio da ilha no pacote do hotel. Uma das observações é sobre os quartos que são muito fechados e quando se toma banho todo quarto fica muito úmido por não ter uma boa ventilação. E outra observação é o fato do cofre e da internet serem pagas, isso não é muito legal. Do restante o hotel é ótimo e eu recomendaria com certeza.
for Everyoneby A verified travelerfrom UK
Very nice setting by the beach and Mangroves.Posted Aug 12, 2014
The hotel is located in a great place that could easily be a luxury hotel setting. The facilities are old, the staff is friendly but don't really have enough training in customer service, good effort to keep people entertained in the evenings but lacks of a kids club so too tired to enjoy the party. The quality of the food is good, place fairly busy. Water sports are great but better to deal directly with sports school that is linked to the hotel Chamey's they look after their clients and are pretty straight forward. We had an enjoyable holiday overall.
for Couplesby Alejandrafrom Mexico
Muy cómodoPosted May 12, 2014 on Hotels.com
Aunque no es un hotel de lujo, es muy cómodo y tiene lo necesario para disfrutar de las isla.
for Couplesby Marielfrom Buenos Aires
Hotel all inclusive 3*Posted Apr 26, 2014 on Hotels.com
El hotel es lo que promete, no defrauda. Un hotel 3* con servicio y calidad, 3*.
for Everyoneby FERJIMENOfrom BOGOTA COLOMBIA
NICE PLACE TO BE IN A PARADISE LIKE SAN ANDRES COLPosted Oct 19, 2013
Pros: IT HAS EVERYTHING YOU NEED
Cons: BETTER STAFF RELATIOSHIP WITH GUESTS
Location: IS FAR FROM THE CITY
GOOD HOTEL, GOOD STAFF, GOOD FOOD, REGULAR DRINKS
for Everyoneby reaganfrom vancouver, bc
Great hotel. Very relaxing and a wonderful stayPosted Oct 16, 2013
Great hotel and wonderful friendly staff. Beautiful beach and excellent tours!! Had a fantastic snorkelling experience!!
by jenfrom florida
Awful not even 1 start hotelPosted Sep 16, 2013
San Andres has the most beautiful water color I ever see ,however the hotel beach is ugly ,the color is dark and the sand too. The rooms are super old and dirty ,never could get hot water, hair on the pillows, basket full of waste,mattress super old and thin,the tv are from the 80s,the AC is old and noisy,not elevator so a lot of stairs. Its like traveling back in the time in the bad way. Do not waste your money.
for Everyoneby Alexfrom los angeles
Great lo catión in san andresPosted Jul 5, 2013
Pros: The staff, Zumba at the beach in the mornings, location.
Cons: The hotel has a few new remodeled rooms, the rest of the rooms and lobby need to be updated. Times for reservations run early in the morning.
Location: Rocky cay . Snorkeling, scuba. Johnny cay island.
We had a great time in San andres. The hotel offers activities and is located next to the best beach in the island, 1 km away. The food is ok, they have 2 restaurants besides de buffet , and you can also make reservations in any of the other decamerons to eat lunch or dinner. The 7 colors in the sea made this vacation a special feast for the eyes. The staff and islanders are friendly and is safe for tourists to walk around at any time.