Room, 2 Queen Beds | Desk, iron/ironing board, Internet, bed sheets
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Reviews of OYO Inn & Suites Medical Center San Antonio

2 out of 5
OYO Inn & Suites Medical Center San Antonio
3782 NW Loop 410, San Antonio, TX

Reviews

7.2

Good

Rating 10 - Excellent. 64 out of 175 reviews" "
Rating 8 - Good. 40 out of 175 reviews" "
Rating 6 - Okay. 24 out of 175 reviews" "
Rating 4 - Poor. 20 out of 175 reviews" "
Rating 2 - Terrible. 27 out of 175 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty
Stayed 3 nights in Mar 2024

6/10 Okay

Kenneth

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Here is the positive before the negative. I give 3 out of 5 stars due to: 1. The staff was friendly 2. Was a quick check-in 3. The water was hot 4. The bed & pillows were comfort 5. TV, fridge, microwave worked 6. Ice maker worked. Negative was the towels had stains on them,we had to ask for clean ones. The shower curtain had stains on them as well. The toilet seat was not secure. Needed fixing. The grounds need cleaning, the doors have pealing paint as well the rest of the building and stairs need paint. The cost per room was very cheap so I guess you get what you pay for. If your staying a night in San Antonio and on a budget, this place would be fine for you. Next time for me I will pay more for more cleanliness elsewhere.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose, Weslaco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Shuzhong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Dwight

Stayed 1 night in Dec 2023

10/10 Excellent

Santos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and son had a great stay it was close to the UT HOSPITAL so it was great for my family to come see me during my stay. The floor was a little dingy but it's expected with an older hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Was simple clean reasonably price and close to my destination
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Quite and comfortable
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe quite easily accessible
Stayed 1 night in Oct 2023
Response from Eva on Oct 13, 2023
Thank you for rating us with such awesome words, Robert! We will strive to keep up with your expectations always. Regards, Eva

10/10 Excellent

Jilaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at front was pleasant, caring, friendly. Rooms clean! Great experience will return when in area
Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Jilaine! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Eva

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ammy on Jan 22, 2024
Hi, Jessica! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Poor

Adam

Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 1 night in Sep 2023

6/10 Okay

Ramiro

Stayed 1 night in Aug 2023
Response from Eva on Oct 13, 2023
Hi, Ramiro! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 Terrible

Lydia

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was filthy, sticky and smelly..stayed 1 of 2 nights and checked into another hotel next morning.
Stayed 2 nights in Jul 2023
Response from Dewi on Sep 11, 2023
Never meant to disappoint you, Lydia! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon, and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

4/10 Poor

Claudia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I WOULD NOT RECOMMEND THIS PLACE DID NOT HAVE A GOOD SLEEP. FELT LIKE SOMONE WAS LOOKING AT ME.
Stayed 1 night in Jul 2023
Response from Eva on Sep 11, 2023
Sorry for the hassle you faced, Claudia! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Eva

8/10 Good

Juan

Stayed 1 night in Jul 2023
Response from Ammy on Jul 15, 2023
Hi, Juan! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

Carol

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff here at this location was heart-warmin and very inviting. The lady at the front office was wonderful. Conversation was open and very attentive. This location had a nice swimming pool. The guests on this weekend were all nice and friendly. I am a pet lover, so i liked the dogs...
Stayed 2 nights in Jul 2023
Response from Ammy on Jul 15, 2023
Thanks for the positive rating, Carol! Hope to welcome you again soon. Regards, Noah.

4/10 Poor

Ma. Milagros

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Ammy on May 24, 2023
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad for the price. Everything worked, clean, comfortable, easy check-in/check-out.
Stayed 1 night in Mar 2023
Response from Lisa on Apr 1, 2023
Great to hear this, Brett! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Lisa

10/10 Excellent

Joy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean
Stayed 1 night in Mar 2023
Response from Eva on Mar 15, 2023
Hey, Joy! Thanks for making our day by your charming words. Glad you liked our services. Regards, Eva

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Well Represented Hotel
Clean hotel. Great staff and great local restaurants close by. Couldn’t be happier with my stay here. Felt safe even at night. Impressive. Very good experience.
Stayed 1 night in Feb 2023
Response from Maria on Feb 20, 2023
Pleased to hear your kind words of gratitude, Dustin ! We are going to do our best to never fail to impress you every time. Regards, Maria

4/10 Poor

Peter

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stay at own risk.
Very disappointing barely a 2 star. Check in thru security window in lobby. Asked if parking was safe and guy went full lawyer. Room old and worn but at least clean. Would not have brought family.
Stayed 1 night in Feb 2023
Response from Ammy on Feb 14, 2023
Hi, Peter! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

10/10 Excellent

Cynthia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful stay.
Stayed 1 night in Jan 2023
Response from Ammy on Jan 26, 2023
Hi, Cynthia! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

2/10 Terrible

sileshi

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Ammy on Dec 27, 2022
Hi, Stephanie! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

10/10 Excellent

Wilfredo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I like the place is very comfortable and easy to park I have a medium trunk that the parking is very comfortable 👌
Stayed 1 night in Nov 2022
Response from Ammy on Nov 23, 2022
Hi, Wilfredo! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

2/10 Terrible

Gloria S

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nasty smelly dirty
Stayed 1 night in Oct 2022
Response from Ammy on Nov 7, 2022
Hi, Gloria! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

4/10 Poor

Heath

Disliked: Cleanliness
Stayed 1 night in Oct 2022

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just booked myself another 2 day getaway and this place is amazing. The manager, could honestly not be anything but the nicest gentleman I’ve encountered with hotel stays. Cleanest property, friendliest, quiet, highway accessible, don’t let the location (visually) fool you, this is a diamond in the rough so better book it before it becomes anymore popular and you can’t. 5 stars
Stayed 3 nights in Aug 2022
Response from Arthur on Sep 6, 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Arthur

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this place!!
First, went to room to get AC going. The unit was so loud but decided I could cope with it for one night since I wasn't going to spend much time in room. The carpet loomed like it hadn't been vacuumed forever - I travel with slippers so I could cope. Headed out for some time with friends. Arrived back in room ready for some sleep. When i pulled back the sheet/bedspread, the sheets were FILTHY!! It looked like someone had slept there and then made the bed. That was the final straw! So just after midnight, I packed everything back in the car, checked out (when I told clerk about condition of room, his response was "ok") and drove the over 3 hours home. DON'T STAY HERE!
Stayed 1 night in Aug 2022
Response from Ammy on Aug 30, 2022
Apologies for the problems you had faced, Donna! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

10/10 Excellent

Edgardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Ammy on Aug 19, 2022
Thanks for the positive rating, Edgardo! Hope to welcome you again soon. Regards, Amelia.

4/10 Poor

Shanika

Business traveler, Traveled with family
Disliked: Staff & service
Staff was rude and took photo copy of debit card. Made me feel unsafe with that and didn’t provide explanation when asked. Was rude when asked why a copy of debit card was taken.
Stayed 1 night in Jul 2022
Response from Ammy on Aug 17, 2022
Apologies for the problems you had faced, Shanika! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Jon on Aug 17, 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

6/10 Okay

Jose

Business traveler
Liked: Staff & service
Disliked: Cleanliness
I knew what I was getting for the price…. But you can really work in being a bit more clean …. Other then that not bad…..
Stayed 1 night in Jul 2022
Response from Ammy on Aug 17, 2022
Hi, Jose! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

10/10 Excellent

Juan

Stayed 1 night in Jul 2022

8/10 Good

ingrid

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2022
Response from Ammy on Jul 10, 2022
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

6/10 Okay

Josh

Traveled with family
Liked: Cleanliness, staff & service
Decent
The hotel had a decent location, the only two things I didn't like was the bed was right next to the ac machine and the table was close to the bathroom. Every other hotel it is reversed. Everytime the ac would kick in, I would wake up. The other issue was the bed only had two small pillows. It would help a lot if you could put one or two more on the beds.
Stayed 1 night in Jun 2022
Response from Jane on Jul 10, 2022
Sorry for the hassle you faced, Josh! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

6/10 Okay

Marlis

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Room damp w/strong mildew bad odor. Mostly clean.
The service male was nice, but only came to the open window. The lobby was closed. I prepaid, yet he wanted $80 cash. I only had a ctedit card, which he took out of my view - which I do not like. (fraud can happen) The room had a bad body odor or mildew odor and felt damp. The bathroom and bed sheets were clean, but the carpet seemed old & damp. a 2nd or thicker blanket could be better - as it got cold even with the air cond higher. Towels were clean, but worn. TV had good choices. The frig and microwave are helpful.
Stayed 1 night in Jun 2022
Response from Simon on Jul 10, 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

10/10 Excellent

Blu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Christina on Jun 14, 2022
Hi, Blu! Thanks for the positive rating, looking forward to serving you soon. Have a nice day :) Regards, Christina!

2/10 Terrible

Marcellus

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This has been the WORST hotel Ive ever stayed in. It wasnt properly cleaned. There was a burrito left in the microwave from the previous stay. I had dirty towels in the room and the tub was FILTHY. Dont waste your money
Stayed 2 nights in May 2022
Response from Joey on May 19, 2022
We are sorry for the inconvenience caused to you, Marcellus! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

10/10 Excellent

Jacob

Stayed 1 night in Apr 2022

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap, clean and safe.
Clean cheap room for the night. The group next door was banging and slamming all night long. It was difficult to get good rest in fear of the nieghbors coming through the wall. The desk clerk was very courteous and friendly. Area felt safe. Thanks for everything.
Stayed 1 night in Mar 2022
Response from Ammy on Mar 10, 2022
Hi, William! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

6/10 Okay

Brandon L

Stayed 1 night in Feb 2022

6/10 Okay

Linda

Liked: Staff & service
Very average 2 star facility that meets minimum standards. Quick check-in and plenty of close-in parking
Stayed 1 night in Feb 2022
Response from Ammy on Feb 13, 2022
Hi, Linda! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

10/10 Excellent

Rose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was only about 15 minutes from riverwalk
Stayed 1 night in Dec 2021
Response from Jane on Dec 26, 2021
Hi, Rose! We are grateful that you took time out to rate us highly. We feel blessed to have your support. Regards, Jane!

4/10 Poor

Jenni

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
You get what you pay for, I guess.
Stayed 2 nights in Dec 2021
Response from Ammy on Dec 8, 2021
Hi, Jenni! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

6/10 Okay

Christopher

It was ok nothing astounding nothing bad either
Stayed 1 night in Nov 2021
Response from Cheshta on Nov 29, 2021
Hi, Christopher! Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay an amazing experience next time. Regards, Ivy