Ratings based on 725 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Posted Apr 20, 2015
Terrible not going again. Bedding was ratty and beds were hard
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nebraska

Very nice newly remodeled

Posted Apr 20, 2015
Pros: Very clean and newly remodeled (some parts still being remodeled) Room was large, clean and beds very comfortable.
Cons: Microwaves in the rooms.
Location: Close to downtown and shopping.
We was very pleased with our room. Even tho they were still in the remodel stages, our room was done. All except a microwave. But there was one in the lobby. Rooms were nice and spacious . Very clean and friendly staff. Hotel clerk even helped us arrange for a city tour. Will definitely stay here again when in San Antonio TX. Price was also very nice! And the breakfast was awesome. Love waffles in the am!!
3 out of 5
by A verified traveler

Posted Apr 10, 2015
wasn't to happy that it was being remodeled and construction was going on when we wanted to rest to much noise. Was not able to use the fitness room it was being remodeled.
4 out of 5
Recommended
for Families
by A verified travelerfrom Monterrey

Vacaciones en San Antonio

Posted Apr 8, 2015
Nos gustó la ubicación entre el centro y sea world, la habitación al entregar estaba muy limpia, camas cómodas y la habitación que nos asignaron (315) sin ruidos externos, se encuentra en remodelación y creo que quedara muy bien cuando terminen, en el desayuno ponen fruta, yogurt, waffles, huevos duros, avena, cereal y pan tostado por lo cual creo que está completo considerando el precio al que se puede conseguir la estancia, solo a mejorar seria la limpieza que hacen diariamente a la habitación considero que es un aseo muy general mis niños comieron galletas y dejaron migajas en la alfombra y al volver hicieron las camas limpiaron el baño pero hay seguían las migajas nada de cuidado, en general buena estancia volvería ya que los precios de otros hoteles del área son más elevados y no obtienes nada adicional, el personal no habla español, pero te ayudan en lo que les solicites yo necesitaba comprar boletos de sea world e imprimirlos y por la remodelación el centro de negocios estaba fuera de servicio pero me prestaron la computadora de recepción sin ningún problema, también solicitamos más cobertores que nos proporcionaron amablemente.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio

Nice but needs work.

Posted Apr 6, 2015
The room was comfortable but had to dust the table off. And had to kill a roach in the bathroom. The carpet needs to be replaced thru out the hallways. It is under construction hope it looks better when they are done.
2 out of 5
by A verified travelerfrom monterrey

El hotel estaba en reparación y pésima atencion

Posted Apr 6, 2015
Pros: Nada
Cons: Todo mejor personal y mejor lugar muy sucio
Location: Esta seaworld
Pésima comida y estaba en reparación y no son nada atentos
2 out of 5
by A verified traveler

Not worth the price.

Posted Mar 23, 2015
Pros: Location was decently spaced between Sea World and downtown, but not in a neighborhood I would have felt comfortable to just leave the hotel to walk
Was expecting the fitness room to be available, but they were in the process of a remodel of it (loose plastic blocking the doorway, didn't look like they were activly fixing it. They were also in the process of replacing room furniture with supposed nicer/newer. Our room included a mix of old and new, and the new still needed improvement. The top surfaces seems to be left unfinished. Expected a refrigerator, but none in the room. No microwave either. After the maid "freshened" the room our first night, they did not replace the coffee or cups.
3 out of 5
Recommended
for Everyone
by A verified traveler

Its ok.

Posted Mar 23, 2015
Cons: Breakfast is too little. I do not mind the same breakfast everyday but include eggs, sausage and bacon.
It is quiet where we stayed but the entire suite needs some major renovation.
1 out of 5
by A verified travelerfrom Texas

Don't book this hotel

Posted Mar 20, 2015
Pros: NOTHING
Cons: Everything
Location: Sea World
My room did not even have a working TV. The hotel staff gave the impression that the guests were more of an inconvenience to them. The hotel was undergoing a much needed renovation which was not mentioned when we made reservations.
2 out of 5
by A verified travelerfrom Texas

Would be last on my list

Posted Mar 20, 2015
The hotel had a moldy smell throughout the water would not turn completely off in the tub breakfast was a mess long lines and long wait.