Ratings based on 1,391 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Best Staff Ever!

Posted Oct 26, 2014
Pros: Friendly, helpful staff. Room size and pool area.
Cons: Replacing the carpet, which shows wear, would make it even better.
Location: We were able to walk to Market Square, The Alamo, and riverwalk. It was about 20 minutes away from Lackland A.F.B. (by car).
This hotel has some very nice features: an indoor pool and hot tub, nice breakfast area and selections, large rooms with a full-size refrigerator and microwave. But the feature that put this hotel above any we stayed at on this trip was the wonderful staff. Everyone was super friendly and helpful. We arrived a day before our reservation started, and they set us up right away at a great price. Venessa found a local photographer for our granddaughter's wedding and was able to set the newly weds up immediately when their original plans fell through. I cannot say enough about how helpful she was. The hotel is close to Market Square and it's just a little further to the Alamo and Riverwalk. We will stay here again!
Comment from Hotel Management
Oct 28, 2014 by Riaz Asaria, Hotel Management
Thank you so much for your kind and generous comment. I will make sure to address Venessa directly and allow her to see your review. It is always a pleasure to read how good Best Western staff is doing.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Texas

Nice Hotel close to the attractions

Posted Oct 14, 2014
It was late when I booked the hotel room and the staff was really nice to me and my family. The room was more than what my family and I expected. The next morning the staff was extremely nice to my family and I.
Comment from Hotel Management
Oct 15, 2014 by Riaz Asaria, Hotel Management
I am glad to hear your stay with us was comfortable. Thank you for taking the time to let us know how we are doing.
3 out of 5
Recommended
for Everyone
by A verified traveler

ok was the stat

Posted Oct 8, 2014
Hotel was difficult to find using mapquest. One way street with one entrance and exit was not easy to navigate . Outside Lightning was right in the window and shades were fixed open.
Comment from Hotel Management
Oct 15, 2014 by Riaz Asaria, Hotel Management
Thank you for letting us know what is needed to improve our lightening. I do apologize if it was difficult to rest. We hope you consider staying with us again and we will be more than happy to try to make your stay memorable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel for the price

Posted Oct 6, 2014
Pros: very clean
Location: downtown and riverwalk are less than half a mile away
Had an amazing experience, the staff was very friendly and customer oriented. I will definitely return on our stays in san antonio. I recommend to all those on a budget who want the "Five star" experience.
Comment from Hotel Management
Oct 20, 2014 by Riaz Asaria, Hotel Management
Thank you for letting us know that we are doing a good job. We appreciate your kind words and are glad you had a comfortable stay. We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to military base

Posted Oct 1, 2014
I enjoyed my one night stay here. I wish the Internet worked consistently.
Comment from Hotel Management
Oct 15, 2014 by Riaz Asaria, Hotel Management
We like to first thank you for your services. it is nice to know you enjoyed your stay with us. I do understand the internet is essential to a stay. We will look into that connection further thank you.
5 out of 5
Recommended
for Families
by A verified traveler from Brownwood, TX

San Antonio Surgery Trip

Posted Sep 25, 2014
Pros: Indoor pool cleanliness. Like the set up (suites) staff friendly and helpful .
Location: Near hospital, shopping.
Pleasant stay. Well rested for surgery the next day. Up
Comment from Hotel Management
Oct 15, 2014 by Riaz Asaria, Hotel Management
Thank you for taking the time to give us your feedback. I do hope all went ok with your surgery and your feeling better,
1 out of 5
by A verified traveler

DISGUSTING

Posted Sep 24, 2014
After researching properties in the area for some time, I decided to go with the Alamo Suites - Reading through previous reviews it looked as though improvements had been made to the previous bad reviews so I thought I would give it the benefit of the doubt - BIG MISTAKE!!!! Upon arrival I felt slightly cheated about the area and proximity to the tourist areas of the city - luckily we had a rental car (although it was frustrating to have to pay for parking whenever we wanted to explore). Once in our room, I took my shoes off and was met immediately with a sticky dirty carpet - and bathroom floor. Safe to say I kept my shoes on. I mentionedthistohousekeeping on our floor and the response was a nod and walk away. The bath tub had black marks all over it as did the towels. Still prepared to give the place a go - we went out exploring. Upon returning we decided to pull out the fold out couch (travelling with my mother we requested separate beds) - REVOLTING! There was crumbs and stains obviously left by the previous guest. I called the front desk to be informed that I would have to go down to the desk and pick up new linen myself, as "guest have to make their own beds" at this property apparently. I went down and picked up the linen and when I attempted to change the bedding the mattress had massive dirty stains all over it. There was no way my mother or myself were going to sleep on that. We slept on top of the main beds sheets as they too had stains. Fair to say we were not st
Comment from Hotel Management
Oct 15, 2014 by Riaz Asaria, Hotel Management
We do appreciate your feedback regarding your stay, I do understand your concerns regarding the hotel and have addressed them to our staff. I do hope you give us the opportunity to provide you with a more comfortable stay if you choose to stay with us again.
3 out of 5
by A verified traveler from Louisiana

Shady part of town....

Posted Sep 20, 2014
Pros: The room was spacious and the price was right.
Cons: Improved security, lighting in parking lot.
Location: Downtown San Antonio is awesome, but the hotel is not in the best location.
The hotel staff and facilities were fine. The problem is the location. We stayed only one night and our vehicle was burglarized. This hotel is in a particularly shady part of downtown. I will most definitely not stay there again. It's unfortunate too, because the managers and staff were very friendly and accommodating and the room was a great value for the price.
Comment from Hotel Management
Oct 15, 2014 by Riaz Asaria, Hotel Management
I do appreciate your generous words toward my staff. I do understand how you feel regarding the issue of your vehicle. I know it did set you back regarding staying with us again. Please note this is not a common issue. i do hope you give us another chance and plz ffel free to contact my front desk manager or myself regarding a better stay,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 19, 2014
Very clean, close to downtown and main avenues; should improve decoration of the swimming pool.
Comment from Hotel Management
Oct 15, 2014 by Riaz Asaria, Hotel Management
Thank you for your comments. I will definitely look into your opinion regarding our pool.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Inexpensive Comfortable Stay

Posted Sep 16, 2014
Pros: FREE PARKING Inexpensive Friendly Staff Comfortable Free Breakfast
Cons: Loud Toilet Flushing Bathroom Door Automatically Closed
Location: Blocks away from Alalmo and Riverwalk. Minutes away from Seaworld. SO MUCH TO DO!
Every hotel around the Alamo and Riverwalk are extremely overpriced. This hotel was inexpensive and comfortable. FREE PARKING. Blocks away from everything. The hotel staff were very sweet, the bed was big and comfy. A/C was cold, TV big. Toilet was noisey when flushing but not a big deal. Breakfast was good, contenental. Had to stand in line for a waffle and then eat standing up as there was not enough tables for everyone who came down to eat but you can take the food back up to your room. I didn't get to try out the indoor pool and jacuzzi :(
Comment from Hotel Management
Oct 15, 2014 by Riaz Asaria, Hotel Management
We do appreciate you taking time to let us know about your stay. We hope to see you soon as you can enjoy our pool.