Ratings based on 817 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston, TX

Nice hotel

Posted May 26, 2015
Nice hotel walking distance to various restaurants/bars and not to mention to the River walk and the Alamo. Enjoyed our stay with friendly hotel staff and good service the only thing was parking not so many spaces so we had to park across the street on occasions.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ohio

San Antonio Best Western on E Commerce St

Posted May 17, 2015
Pros: Walking distance to many restaurants and attractions, business computer room close to lobby had easy access, breakfast was hot, area kept neat daily
Location: Visit the Alamo 9-530 daily, RiverWalk for food, trinkets, inside and outside. Be mindful to Not feed birds-they were on tables -too close!
Phone calls handled with professionalism, pleasantly, staff at desk very courteous and helpful. Stephanie great! Had short walking distance to most tourist areas downtown and Riverwalk areas. Felt safe walking just about everywhere. Betty, private driver, was on time for pickup to airport, courteous, friendly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dover

Great value and cleanliness

Posted May 6, 2015
Pros: The 24 hr. "gift shop" that had all of the necessities one needs for a stay (if forgotten to pack) and the hot breakfast. The room was clean and quiet
Cons: maid forgot to hang shower curtain one day, and they were slow with refreshing the room.
Location: 2 blocks from the river walk and the Tower of the Americas, and downtown San Antonio. It is safe to walk to downtown from hotel.
The staff were excellent and knowledgeable regarding directions for "things to do". they were helpful with items like bandaids. The hot breakfast was good also.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Comfortable. Walk distance to Riverwalk, etc.

Posted May 5, 2015
Pros: Easy to get there . .Clean.
Cons: Nothing
Great breakfast, comfortable bedding, and great service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Reasonably priced, spacious rooms, near River Walk

Posted Apr 22, 2015
Pros: Clean rooms, friendly staff, good breakfast.
Cons: The problem with the room keys mentioned above. .
Location: Lots to do in San Antonio, especially during Fiesta. We had a grand time.
Spacious clean rooms within walking distance to the river walk. Hotel was very clean and had good breakfast available. Staff were friendly and helpful. The rooms were a bit dark because on no overhead lighting. The only problems were with the room keys. They did not work properly and had to exchange them frequently during our stay there. This was irritating when you were tired from a day of sight seeing and had to go back down for a new key.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2015
Nice hotel with great location only 10-15 minute walk to Alamo and Riverwalk areas. Good breakfast served in very nice breakfast room.
4 out of 5
Recommended
for Couples
by A verified traveler

Good place to stay.

Posted Apr 14, 2015
Cons: More room lighting.
Location: It's within walking distance of the Riverwalk, the Alamo, and other tourist locations.
We enjoyed our experience here. The staff members were friendly and helpful. The room was spacious and for the most part comfortable. We would have liked more light. Overall, it was a pleasant experience.
2 out of 5
by A verified travelerfrom Ontario

Disappointing Condition of Rooms

Posted Apr 14, 2015
Pros: Location
Cons: See experience above
Location: Riverwalk was outstanding
We stayed for 4 nights early April. Were asked to rate facility after 1st night and did so, indicating maintenance of rooms was not good.........stained carpets, flaking furniture finishes, rips in upholstery etc. Received an e-mail from Osbry, the manager, indicating acknowledgement of the problems, and that the property had not exceeded our expectations. I responded we were there for 3 more nights, expecting a call to discuss the issues. No call was received. This property is clearly not up to the standards that the brand advertises. A good contrast would be the next night, at a BW property in Texarcana, that was not only well cared for, but truly outstanding. We like the brand, but this experience, dims our view. Management failed at this location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Apr 13, 2015
Great. .can't complain. ..loved having the walkin shower.
3 out of 5
Recommended
for Families
by A verified traveler

Posted Apr 8, 2015
Nice breakfast, something different every day. Easy walk to river walk. Nice place for families On a budget.