Dear KEN, Thank you for being our guest and for taking the time to give us your feedback. We apologize for anything other than a completely satisfying stay. We take your feedback seriously and will use it to ensure a more consistent experience for every guest. Thank you for helping us improve.Sincerely,Hotel Management

Dear Poulad, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great that you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Thank you once again for your kind words and for choosing to stay with us. Sincerely,Hotel Management

Thank you for your feedback

Sofyan,We appreciate you taking the time to rate your experience here, what could we have done to earn 5 out of 5?Sincerely,Roxann N.AGM

Dear Natalie, We extend our sincere gratitude for taking the time to share your experience with us. We are delighted to learn that your overall experience was positive, and we remain committed to providing exceptional service to all our guests. It was such a pleasure to host your visit, and we want to thank you for choosing Extended Stay America. We look forward to many more visits with you!Sincerely,Hotel Management

Dear Juan, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. We apologize for any inconvenience you may have experienced, and we hope you will consider giving us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

Dear Guest, We sincerely apologize for any disruptions during your recent visit, as we understand the cleanliness expectations in the room were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Considering our location, please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management

Dear Brian, Thank you for staying at our hotel and sharing your comments. We sincerely apologize for these issues that impacted your stay. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope to serve you better in the future and provide you with a more enjoyable stay that reflects the high standards we aim to uphold. Sincerely,Hotel Management

Dear Frieda, Thank you for sharing a review of your visit. We appreciate your feedback and are glad you found our staff friendly and the in-room amenities useful. We apologize for any inconveniences you experienced during your stay. Your input helps us improve, and we will address the issues you mentioned to ensure a more pleasant experience for our guests in the future. Thank you for choosing to stay with us, and we hope to welcome you back for an even more comfortable visit.SincerelyHotel Management

Dear Guest, Thank you for choosing us and sharing a review of your stay. We apologize for any discomfort you experienced with the smells in the stairwell and room and the bathroom's cleanliness. Your comments are valuable, and we'll work to address these concerns to ensure a more pleasant and odor-free experience for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a more enjoyable stay during your next visit.Sincerely,Hotel Management

Thank you for your feed back

Dear Mary, Thank you for staying with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We sincerely value our guests’ time; therefore, we regret the requested items were not delivered promptly, and we hope you will accept our apologies. We hope you will give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management

Dear Raul, We're delighted you had a great stay and appreciate your review at Extended Stay America! Your satisfaction is important to us, and we're pleased you had a positive experience during your visit. We will share your feedback with our team so they know their effort has been recognized and appreciated. We appreciate your patronage and look forward to welcoming you back for another enjoyable stay in the future. Safe travels!SincerelyHotel Management

Dear Santos, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management

Thank you for your positive feedback

Dear Nermin, Thank you for taking the time to share your feedback with us. We are truly sorry for the issues you encountered during your stay and for any inconvenience this may have caused. Please know that we take all feedback seriously and will review our policies and procedures to ensure our guests have a comfortable and enjoyable stay. We will also review our breakfast options with our food and beverage team to improve our guest experience. We value your feedback and will work diligently to make sure we are more consistent in our service delivery. We hope you will consider staying with us again, as we welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management

thank you for your feedback

Dear Zulema, Thank you for the specific feedback. We are sorry for not meeting your expectations. We will address this immediately. If we may be of any further assistance, please reach out to us directly at the hotel. We truly appreciate your concern for improving our guest services, and we look forward to serving you again in the future.Sincerely,Hotel Management

thank you for your feedback

thank you for your feedback

thank you for your feedback

thank you for your feedback

thank you for your feedback

Dear Betty, We appreciate your business and love exceeding your expectations. Thank you for recognizing our front desk team. Our entire staff is integral to our service, so thank you for complimenting our efforts. We hope to welcome you back soon to Extended Stay America.Sincerely,Hotel Management

Thank you for your feedback

Dear Laura, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We are grateful for your feedback and will address this with the appropriate individuals. Thank you for your patience, and we hope you will revisit the next time you are in our area for a more enriching stay.Sincerely,Hotel Management

Dear Jose, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Carlos, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management

Thank you for your feedback

Dear Larry, Thank you for staying with us at Extended Stay America and taking the time to share your feedback. We are pleased to hear that you enjoyed your comfortable and clean accommodations and our amenities, including the full-size refrigerator, glass top burners, and large microwave. Our team is grateful for your kind words about their friendliness and helpfulness. We appreciate your feedback regarding the limited breakfast selection and will consider it as we strive to improve our services. We hope to welcome you back in the future for another enjoyable stay. If you have any additional comments or suggestions, please don't hesitate to let us know. Thank you once again for your review!Sincerely,Hotel Management

Dear William, Thank you for giving us your feedback regarding your stay. We are sorry for the lack of amenities and noise concerns you experienced. Please accept our apologies for our associates not being responsive to your needs. We never intend to disappoint a guest as we consistently strive to deliver exceptional service. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We hope you will give us another chance to prove our commitment to outstanding service. We look forward to welcoming you back soon. Sincerely,Hotel Management

Thank you for your feedback

Thank you for your feedback

Dear Leonard, We apologize for the inconvenience you experienced during your stay with us. We are working to resolve the pool and hot tub issue, and we will review our breakfast offerings and investigate the internet connectivity issue. Thank you for your feedback, and we hope to provide you with a better experience in the future.Sincerely,Hotel Management

Thank you for your feedback

Dear Serkan, Thank you for staying with us. We are sorry to read about your experience. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Sara, Thank you for choosing our hotel for your recent stay. We strive to offer quality service to our guests; therefore, we are disappointed that we did not meet your expectations. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee future issues and have relayed your comments to our housekeeping department. Please accept our apologies for your frustrations and inconvenience during your stay. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Sean, Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we apologize for not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely,Hotel Management

Thank you for your feedback

Dear Guest, We appreciate you taking the time to share your experience with us. We understand that even small details can impact the overall impression of our hotel, so we apologize that your stay was not as seamless as it should have been. We would love another chance to provide you with the exceptional hospitality we are known for. Thank you once again for your feedback.Sincerely,Hotel Management

Dear George, Thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we apologize if our associates did not show this to you during your visit. You have our assurance that this is different from our hotel as we strive to provide an exceptional experience to all our guests. Also, we regret the issues with the elevator. Please know that this will be addressed, and we are grateful for your feedback. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Sincerely,Hotel Management

Dear John, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Please accept our apologies that our housekeeping staff overlooked some areas in your room preparation that do not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Sincerely,Hotel Management

Dear Larry, Thank you for taking the time to post a review of your time with us. We are disappointed to read our accommodations did not provide the value you hoped for. As with most cities, certain times of the year are busier and command higher rates; however, we try to be priced competitively. It was a pleasure to have you as our guest, and we hope to do so again soon.Sincerely,Hotel Management