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Reviews of Quality Suites

2.5 out of 5
Quality Suites
6350 I 35 N, San Antonio, TX

Reviews

7.4

Good

Rating 10 - Excellent. 333 out of 1000 reviews" "
Rating 8 - Good. 288 out of 1000 reviews" "
Rating 6 - Okay. 167 out of 1000 reviews" "
Rating 4 - Poor. 114 out of 1000 reviews" "
Rating 2 - Terrible. 98 out of 1000 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Craig

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We cancelled this reservation but your stupid computer does not know that. Expedia is kind of useless.
Stayed 3 nights in Apr 2024

4/10 Poor

Iris Vargas

Disliked: Cleanliness, amenities, property conditions & facilities
Although the staff was kind, our room was dirty. We found dirty underwear in our drawer. Our pillows had no pillowcase and garbage in the trash.
Stayed 3 nights in Mar 2024

6/10 Okay

Eriko

Traveled with family
There was a stray cat meowing all night outside of the building. We could not sleep well.
Stayed 1 night in Apr 2024

6/10 Okay

Suzanne, West Point

Traveled with family
Disliked: Amenities, property conditions & facilities
Property not well maintained. Stains on floors, walls, and linens. Room had to vacuumed after we checked in due to chip crumbs being all over the floor. Homeless people asking for money in parking lot, several others noted close by. The room served its purpose but that is all.
Stayed 2 nights in Mar 2024

4/10 Poor

Ismael

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First and the last time I stay at this hotel. The carpet outside the room is outdated and flaky meaning it's too old. The fridge in the room has plastic forks and spoons meaning they do not clean it. The bathtub had dirt rings around it. The carpet inside the room had a lot of stains. The AC inside the room was too noisy once it would shut off. Do yourself a favor and pay the extra 20-40 to stay at a better hotel
Stayed 1 night in Mar 2024

8/10 Good

Montaser

Stayed 4 nights in Mar 2024

2/10 Terrible

Whitney

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked two nights, we got in later in the evening so we decided to stay that night but we canceled the second nights stay. The cops were there, grown men were walking up and down the hallways drinking, the hotel room ac was broken, the tv would intermittently not work, absolutely filthy, super sketchy. We booked based on this websites pictures and reviews but they could not have been more misleading. I will say the hotel staff were very kind.
Stayed 2 nights in Mar 2024

8/10 Good

Kibwe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but I noticed that their breakfast in way earlier than other hotels.
Stayed 2 nights in Feb 2024

2/10 Terrible

Christian

Stayed 2 nights in Mar 2024

6/10 Okay

Mary

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
This is an older hotel - wear and tear in carpet, furniture and elevator. Staff were friendly.
Stayed 1 night in Mar 2024

2/10 Terrible

Colton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend unless you NEED somewhere to stay.
Stayed 3 nights in Feb 2024

2/10 Terrible

Erica

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unsanitary, blood on floor , bed was not made , dirty towel left on couch, and silver fish left in ice bin. Ice not available in any of the floors.
Stayed 2 nights in Feb 2024

6/10 Okay

Kyle

Liked: Staff & service
Ok for the money. Traffic noose was significant
Stayed 1 night in Feb 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Veronica Perez

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is nice and helpful throughout our stay. It’s in walking distance from crackle barrel and In and Out restaurant and various other locations that were very close to the hotel. The room was what specious and had a lot of accommodation to fit our needs while our stay. Totally recommend this hotel to my family and friends to book when they are traveling. The hotel is clean and is affordable worth the stay.
Stayed 2 nights in Jan 2024

6/10 Okay

Mark

Disliked: Cleanliness
Hard to find. Ice maker was broken. Spots on the sofa. It was a suite so it was nice to have a "sitting" area. I think the people running it need help. Very nice but I think they're in over their heads.
Stayed 2 nights in Jan 2024

10/10 Excellent

Marizela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful, zero rating
This hotel was a horrible stay, the breakfast they serve is very minimal, slice bread. The room had a very bad odor and very humid. The air unit sounded like a hurricane. Was not able to get any sleep.
Stayed 2 nights in Jan 2024

2/10 Terrible

Camden

Stayed 1 night in Dec 2023

10/10 Excellent

Yolanda

Stayed 1 night in Dec 2023

2/10 Terrible

Demarcus

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Never got to stay, but took my money got there couldn’t stay because we had pets
Stayed 1 night in Jan 2024

2/10 Terrible

Donald

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
blood on mattress cover covered with what supposed to be a white sheet
Stayed 1 night in Dec 2023

4/10 Poor

Mark

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Won't stay there again
Dirty lobby. Room not ready even at 4:45pm, had to come back later. Very dated. Cleanliness of the room was questionable. Out of the 2 tv's in the room, one was missing remote, the other was broken. They did bring us the remote for the other tv so we could switch them around to have tv in the bedroom. A car was broken into during our 2 night stay and cops were called out again later for an unrelated incident with other occupants. Service was fine but would not stay there again.
Stayed 2 nights in Dec 2023

2/10 Terrible

Ankita

Stayed 1 night in Dec 2023

6/10 Okay

Safa

Disliked: Staff & service, property conditions & facilities
The rooms not too bad but the breakfast was horrible. Tost and
Stayed 1 night in Dec 2023

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Tina

Stayed 4 nights in Nov 2023

2/10 Terrible

Marcos

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel needs to be remodeled completely, the carpet looks from the 90s and was incredibly dirty and old. My room had marks and stains all over the walls, the breakfast was garbage, it looked like I was staying in a rundown hotel in Mexico.

4/10 Poor

Ethan

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The front desk lady barged In to our room accused us of smoking in the room and threatened to throw us out and now just tried to charge us a hundred dollars for no reason on our card....we would like a complete refund of our stay there...the vents didnt work in the bathroom, the bathroom door had a hole punched in it. The bal let on top of the bed had a real bad stain on it, the front desk lady accused and the maintaince boy tried to enter our room while my wife was getting dressed and the front desk lady insisted on our smoking on the room. But this time withdrew her threats of the police, but if she smelled smoke again she would throw us out. We went to work and packed up later that night after the property tried to pull a hundred dollars out ofnaccpunt withoit our knowledge. We left at 1:40 am because we dodnt feel safe....
Stayed 2 nights in Nov 2023

6/10 Okay

karen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room door never open, it need to be fix,I have to go back to first floor and fix my key and came back to the se one floor in order to unlock the door
Stayed 1 night in Nov 2023

8/10 Good

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Daniel

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor location, room cleaning was bad and breakfast was terrible. Hotel was practically empty. Overpriced for location/service.
Stayed 7 nights in Nov 2023

8/10 Good

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Jennifer, El Cajon

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ZERO STARS- where do I begin? The hotel looked like a haunted house- dusty, dirty, broken furniture in the hallways. My room had a tv with a shattered screen, no toiletries, duck tape on the curtains, no lightbulbs and dead batteries in the remote control. Every time I would leave my room, my “key” would stop working and I would have to go to the lobby to have them “re-keyed”. Breakfast was supposed to be included from 6:30-9:30am. At 9:15, I went down to the dining area - as I walked up to the coffee station, the desk clerk walked in front of me and started unplugging everything and taking it away!! She said “breakfast ends at 9:30!” , I said “it’s 9:15!!” As I tried to grab a muffin, she swept them all into a bag and took them away. Finally I said “You are so rude!!” Then she plugged the coffee pot back in. There were COLD powdered eggs and “sausage” that was undercooked. Finally I just gave up and went next door to Cracker Barrel. I would sleep in my car before I would EVER stay at Quality Inn again. WORST HOTEL EVER. DO NOT STAY HERE.
Stayed 4 nights in Nov 2023

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

henry, waldwick

Business traveler
Liked: Cleanliness, property conditions & facilities
Good 👍 I just the bathroom need repairs
Stayed 1 night in Oct 2023

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Jason

Stayed 1 night in Oct 2023

4/10 Poor

Alan

Liked: Cleanliness
Disliked: Staff & service
All through the night I heard foot steps and running in the room above. The hotel itself needs a remodeling as well
Stayed 1 night in Oct 2023

4/10 Poor

Teodora

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Naibe

Stayed 1 night in Oct 2023

4/10 Poor

Stephen

Disliked: Cleanliness, property conditions & facilities
Needs a good thorough cleaning, some paint and minor repairs. Replace all carpets with linoleum. And clean up the outside . It could be a great place to stay.
Stayed 7 nights in Oct 2023

10/10 Excellent

Joseph

Liked: Staff & service
My personal room was clean and smelled nice. The parking lot was full of trash. I stayed 2 nights and every morning I would wake up to find my car with trash around it or on top of it. The last morning I stayed there was a huge puddle of puke by my driver door. The hallways were hot and smelled a little sour like it had been wet. The only staff I interacted with was the last at the front desk and she was very nice and sweet. Lots of outside noise.
Stayed 2 nights in Oct 2023

4/10 Poor

Ernesto

No shower curtain mold on light panels over sink saw a roach by the cereal table. Girl replacing bread in bin had the trays on top of food like a tower and no ice
Stayed 2 nights in Sep 2023

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kennedy

Stayed 1 night in Sep 2023

10/10 Excellent

Arnulfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveler

Liked: Staff & service
The price is right
Absolutely great service. Guy at the front desk was friendly and helpful. The room was clean. TV in bedroom worked but couldn’t get cable reception. Had to switch the tv in the living area to the bedroom. The hallways needs to be a tad cleaner. Definitely need to clean the stairwell since the elevator wasn’t working. For the price and location it served my purpose. Free breakfast is a plus.
Stayed 1 night in Sep 2023

10/10 Excellent

Martha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Ethan

Disliked: Staff & service, property conditions & facilities
My room felt humid and smelt like clothes that never got put in the dryer, the bathroom doorknob was broken, and if the smell wasn’t bad enough the hotel has a built in alarm when the fire alarm goes off at 7 in the morning
Stayed 1 night in Sep 2023