Ratings based on 471 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom texas

excellent

Posted Jan 27, 2015
Pros: close to many restuarants
Cons: N/A
Location: to many to list
I needed a room in a short period of time and I found it great to my surprise
4 out of 5
Recommended
for Everyone
by A verified travelerfrom México, DF

Ningún titulo

Posted Dec 25, 2014
Pros: todo
Cons: el restaurante nunca lo ví funvionando
Location: Depende que busquen .... compras, diversión, o simplemente conocer la ciudad
Estuvó bien y la gente muy agradable. No tengo más información que agregar más que acerca del restaurante en donde nunca con gente
4 out of 5
Recommended
for Everyone
by A verified travelerfrom houston texas

Great time

Posted Dec 16, 2014
Pros: Hotel was clean and had decent upgrades.
Cons: They didn't clean our room for our second day stay. Could have made the bed and clean towels.
Location: San Antonio is a great place for families.
The hotel was nice and staff were great. Would recommend the hotel to other families.
Comment from Hotel Management
Dec 23, 2014 by HotelMgmt, Hotel Management
Thank you for taking the time to share your experiences with us. We are glad you were able to have a great time while here and we appreciate your recommendations to others. Thank you for sharing your feedback regarding the housekeeping services. We regret that we missed the mark on ensuring every aspect of your stay was as you anticipated. Your comments will be shared with the housekeeping team as we continually refresh our commitment to our guests. It would be our pleasure to welcome you back to the Crowne Plaza San Antonio Airport the next time you are in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff was very pleasant.

Posted Dec 1, 2014
Cons: Water pressure to the upper levels!
Location: Nice central location to downtown SA as well as other attractions such as Six Flags... Proximity to the airport did not bother me as far as noise.
Stayed three nights; hotel staff was friendly, rooms were relatively clean (as one can truly expect from a hotel). Housekeeping did a decent job. No complaints other than it was a 7th floor room and the water pressure wasn't that fantastic.
Comment from Hotel Management
Dec 10, 2014 by HotelMgmt, Hotel Management
We are happy to read that you were able to enjoy your visit to the Crowne Plaza San Antonio Airport. We thank you for sharing your feedback regarding the water pressure in your room and the maintenance team will look into and address any concerns further. It is great that you were able to enjoy our central location and we hope to welcome you back the next time you are in San Antonio.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, conveinent.

Posted Nov 30, 2014
Pros: Safety of parking lot
Location: Northstar Mall, Downtown, Airport
All staff was very helpful. Hotel was very clean despite construction.
Comment from Hotel Management
Dec 10, 2014 by HotelMgmt, Hotel Management
It was great to have had you here. Thank you so much for your comments regarding our team. We strive to provide experiences like yours to all of our guests. We appreciate your patience while we continue to provide updates to our property to ensure our guests a most comfortable stay. It would be our pleasure to welcome you back to the Crowne Plaza San Antonio Airport again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sugar Land

First Time to Stay at Crowne Plaza

Posted Nov 28, 2014
Pros: Courteous staff. Good well lit parking.
Cons: I am satisfied with the service.
Location: We were heading out to Lost Maples but wanted to stay in SA o/n to be refreshed and enjoy the nature.
The hotel is nice and well maintained. We stayed one night. Some rennovations are underway so the lobby had some smell. It is not very bad but certainly tolerable. Upon Check-in, we were told that the reservation came with two breakfasts. I thought I had paid for three. The receptionist was very nice. He immediately gave one additional card to cover our breakfast. Coffe maker and refrigrerator in the room was helpful. Breakfast buffet was changed to served breakfast but we were OK with that change. Overall, a nice place to stay, close to the freeway with easy access to some restaurants.
Comment from Hotel Management
Dec 2, 2014 by HotelMgmt, Hotel Management
It was a pleasure to welcome you to the Crowne Plaza San Antonio Airport. We are delighted your first stay with us was enjoyable and we thank you for your kind comments. We continually refurbish and refresh our property to ensure our guests can enjoy a more comfortable stay. We regret any inconvenience this may have caused with our lobby area. Thank you so much for your kind comments regarding the level of service our team provided during your stay. It would be great to welcome you back the next time you are in the area.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Nov 14, 2014 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by Rachelfrom San Angelo

Nice!

Posted Nov 11, 2014 on Hotels.com
I was accompanying the high school marching band, who were also staying at this hotel. It was nice and clean, bed was comfortable, bathroom was sparkling. It was a relaxing stay before a busy day.
5 out of 5
Recommended
for Families
by Javierfrom Dallas

Great place!

Posted Nov 5, 2014 on Hotels.com
Great location!
2 out of 5
Recommended
for Personal Event
by A verified traveler

Cold shower makes for a bit of misery.

Posted Nov 4, 2014 on Hotels.com
Picked this hotel even though I read a bad review online but figured they would have the renovation issue on that review done by the time I checked in. Anyway - everything was fine just to find out when I took a shower and went to shave after check in (business professional here) that there was no hot water. None. Called the front desk they sent the maintenance guy round right away but by then I had actually had a shower and shaved and so too late. He actually said he was fixing the same issue in the room next door. The hotel needs to ensure that things like hot water are available in all rooms and should have checked out the other rooms before I paid for a cold shower. The front desk offered to compensate with a dinner or room service but I left a few hours later - flying business visit. No hot water - really not impressed. Would I stay there again? With so many nice hotels in San Antonio to choose from I am not sure I would.