View from property

Reviews of Days Inn & Suites by Wyndham Braunig Lake

2.5 out of 5
Days Inn & Suites by Wyndham Braunig Lake
13800 IH 37 South, Elmendorf, TX

Reviews

7.8

Good

Rating 10 - Excellent. 188 out of 437 reviews" "
Rating 8 - Good. 116 out of 437 reviews" "
Rating 6 - Okay. 68 out of 437 reviews" "
Rating 4 - Poor. 27 out of 437 reviews" "
Rating 2 - Terrible. 38 out of 437 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Julie

Traveled with partner
Liked: Cleanliness, staff & service
As a place to sleep and shower, this was an acceptable place, comfortable and clean. To stay longer on days too chilly for the pool, there is not much to do anywhere near. We had TV problems, and they were handled, but not promptly--since only one person seemed to be available for both the front desk and room assistance. My only real criticism is that there was no coffee maker and no cup that could be used in the microwave. I like a cup of tea in the evening, and I had brought my own tea, but there was no way to make it since only styrofoam and thin plastic cups were provided. We saw the breakfast but did not sample it -- it looked decent --things like scrambled eggs, sausage, biscuits, cereal, waffle-maker-- but we wanted to be on our way for a long drive so we chose to skip it.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Guest,Thank you for sharing your feedback with us on Expedia. We're glad to hear that you found our hotel comfortable and clean for a good night's sleep and shower. We apologize for the inconvenience you experienced with the TV problems and the limited options for making hot beverages. Your comments have been noted, and we will look into improving these aspects of our service. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Ortiz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hank you again for awesome stay the room set up was really beautiful we will be staying here next time
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had an awesome stay and found the room setup to be beautiful. It's fantastic to know that we've earned your loyalty, and we look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Xena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Mar 2, 2024
Dear Xena,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Breakfast. Conveniently located next to a hamburger place. The only problem we had was the shower curtain did not contain the water in the walk in shower, and the toilet seat was not secure.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Guest,Thank you for your 5-star review! We're thrilled to hear that you enjoyed our wonderful breakfast and found our location convenient. We appreciate your feedback regarding the shower curtain and toilet seat; we'll address these issues promptly to ensure a more comfortable stay for our guests. We hope to welcome you back for another great experience in the future.Sincerely, Hotel Manager

8/10 Good

Ana, HOUSTON

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom smell was a little strong, but other than that it was perfect.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Guest,Thank you for your review and for choosing to stay with us. We're glad to hear that overall you had a perfect experience. We apologize for the strong smell in the bathroom and will investigate this matter to ensure it doesn't affect future guests. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

6/10 Okay

Jose

Stayed 4 nights in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Guest,Thank you for your review. We're sorry to hear that your experience with us was not up to your expectations. If there's anything specific you'd like to share with us about your stay, please feel free to reach out. Your feedback helps us improve, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Good

donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had some issues with double booking and the staff was really helpful in getting it fixed the place was clean and a perfect stop for a over night stay
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 10, 2024
Dear Guest,Thank you for sharing your experience with us. We are delighted to hear that our staff efficiently resolved the double booking issue and that you found our facilities clean. We understand the importance of a seamless stay and appreciate your acknowledgment of our team's assistance.We value your feedback and hope to have the opportunity to welcome you back for another positive experience.Sincerely, Hotel Manager

8/10 Good

clinton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very comfortable and it was quiet
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 4, 2024
Thank you for your feedback. Greatly appreciated.

10/10 Excellent

Manya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hidden gem
great place to stay with a great breakfast selection, our entire stay was very comfortable
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear Guest,We sincerely appreciate your positive feedback. It's delightful to hear that you found our hotel to be a great place to stay, and we're thrilled that you enjoyed our breakfast selection. Providing a comfortable and enjoyable experience for our guests is our top priority. Your kind words are truly motivating for our team. Thank you for choosing to stay with us, and we look forward to welcoming you back for another comfortable stay.Sincerely, Hotel Manager

8/10 Good

Ebony

Traveled with partner
Liked: Cleanliness, staff & service
The staff was very friendly and helpful. The room was average. There was a very strong cleaner smell that stayed on all of our clothes and bags. It was hard to sleep because of the smell. It was good enough for one overnight stay but would not have stayed longer. The hot water is scalding. Need to have a warning. My husband burned his hand.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 15, 2023
Dear Guest,Thank you for sharing your feedback. We're pleased to hear that you found our staff friendly and helpful. However, we apologize for the inconvenience caused by the strong cleaner smell in the room. We take this seriously and will address the matter to ensure a more pleasant experience for our guests. Additionally, we're sorry to hear about the issue with the hot water and the lack of a warning. Your safety is a top priority, and we will take immediate steps to address this concern. We appreciate your valuable input, and we hope to have the opportunity to improve and provide you with a more comfortable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Glenn

Traveled with partner
Liked: Cleanliness, staff & service
The parameter lights along the stairs were flashing all night long. One light went out. The bathtub enclosure was not desirable nor was it safe. The hand safety rail was missing on the shower wall which left two big holes in the wall. In time, the water seepage through the holes will create mold & mildew as well as a safety hazard if the water penetrates the wall and goes on to the floor.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Dear Guest,Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you experienced with the lights along the stairs and the bathtub enclosure. Your safety and comfort are our top priorities, and we take your feedback seriously. Our maintenance team will promptly address the lighting and safety rail concerns to ensure a secure and enjoyable environment for all our guests. We appreciate your understanding.Sincerely, Hotel Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Oct 2023
Response from MANAGER on Nov 7, 2023
THANK YOU FOR YOUR FEED BACK.

8/10 Good

Conner

Traveled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stay was pleasant enough. The room was clean and simple. Missing some sink and tub stoppers. The lights flickered outside at night. The staff was rarely around but pleasant when they were. Could’ve gone without the sweeping of my doorstep at 7am in the morning. It’s rocky road getting in and out of the hotel.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We are pleased to hear that you found the room clean and pleasant, and the staff, when available, to be friendly. However, we apologize for the inconveniences you experienced, including the missing sink and tub stoppers, the flickering lights, and the early morning doorstep sweeping. We'll take note of these issues to make necessary improvements. We appreciate your input and hope to provide you with an even more enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear Guest,Thank you for your 5-star rating! We appreciate your positive feedback. If you have any specific comments or suggestions to share, please feel free to let us know. We look forward to providing you with an excellent experience during your future stays.Sincerely,Hotel Manager

6/10 Okay

Angelika

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 10, 2023
Dear Guest,Thank you for your rating. We value your feedback and would appreciate any specific comments you have to help us improve and provide a better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Allen, Pleasanton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to the lake. !!
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 7, 2023
Dear Allen,Thank you for your positive feedback. We're delighted to hear that you enjoyed your stay at our hotel and found it to be a great place, especially due to its proximity to the lake. We appreciate your positive feedback and hope to welcome you back for another great experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Jeanine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal staff and rooms!!
Stayed 2 nights in Sep 2023
Response from Hotel manager on Sep 29, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here, honestly the best hospitality I have received in a while, I had no issues and the staff at the desk was incredibly nice. It was a comfortable stay and very safe & clean :)
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 15, 2023
Dear Jenny,We're absolutely delighted to hear about your wonderful experience at our hotel! Providing top-notch hospitality, a comfortable and safe stay, and a clean environment are our top priorities. We're thrilled that our staff at the front desk made your stay even more enjoyable. Thank you for your kind words, and we can't wait to welcome you back on your next visit. If you ever have any specific preferences or requests, please don't hesitate to let us know, and we'll do our best to accommodate them.Sincerely,Hotel Manager

10/10 Excellent

Richard

Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 5, 2023
Dear Richard,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely,Hotel Manager

10/10 Excellent

Jainali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here, the staff was so sweet and accommodating for any of my concerns. It was a comfortable stay, great breakfast options, and felt like a very safe area :)
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 11, 2023
Dear Guest, Thank you for taking the time to offer positive comments about our hotel. I'm glad you like our great hospitality. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely, Hotel Manager

10/10 Excellent

Denee

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great! I can’t wait to make another trip this way. Will definitely be staying here. They were so accommodating and the front desk person was so nice.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 8, 2023
Dear Denee,Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience during your stay and that you found our staff accommodating and friendly. We can't wait to welcome you back for another visit in the future. Your satisfaction is important to us, and we look forward to providing you with another exceptional stay.Sincerely,Hotel Manager

10/10 Excellent

Jesus

Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 8, 2023
Dear Jesus,Thank you for your perfect 10 out of 10 rating! We are thrilled to hear that you had a fantastic experience during your stay. Your positive feedback is greatly appreciated, and it motivates our team to continue providing excellent service and accommodations. If there's anything specific you loved about your stay or any suggestions you have for making it even better, please don't hesitate to share.Sincerely,Hotel Manager

4/10 Poor

Justin

Traveled with partner
Disliked: Amenities, property conditions & facilities
Had roaches in drain of sink, floor tile was dirty wearing clean socks they were turning brown black @5am had a guy trying to kick door down to get into our room also tried to break screens off window . This went on for almost 30 minutes until police arrived .. All hotel had to say was "sorry this never happens here" With the amount of people walking around hotel at night and that they are allowing to camp in there parking lot This location is not a safe location to stay at.
Response from Hotel Manager on Sep 6, 2023
Dear Guest,We are deeply sorry to hear about the unpleasant experience you had during your stay. Your safety and comfort are our top priorities, and we are truly sorry for any inconvenience you encountered. We take such matters seriously, and we will be reviewing our security measures to ensure the safety of our guests. Your feedback is appreciated, and we will take steps to address these issues promptly.Sincerely,Hotel Manager

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 5, 2023
Dear Monica,Thank you for sharing your feedback. We're pleased to see that you had a satisfactory experience during your stay at our hotel. If you have any suggestions or comments on how we can further improve and make your next visit even better, please don't hesitate to let us know. Your input is valuable to us, and we look forward to having the opportunity to host you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 29, 2023
Dear Lee,It is a great delight to see 10/10-star feedback.I hope that you had a marvelous and awesome stay.Our team is very overwhelmed by the rating.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

10/10 Excellent

Bradley, Fort Worth

Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 29, 2023
Dear Ellyn,Thanks for the stay and the great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings, which motivate us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Days Inn always
As always a wonderful stay. We really missed the dog.and a thanks for calling us back for the bags we forgot Marilynn I hope you get better after your hand surgery Again thank you for hospitality
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 7, 2023
Dear Sherry,Thank you for your kind words and for choosing Days Inn for your stay. We're delighted to hear that you had a wonderful experience with us. Your feedback is greatly appreciated. We hope Marilynn has a swift recovery after her hand surgery, and we look forward to welcoming you and the dog back for another enjoyable stay in the future. Thank you for your loyalty, and we hope to see you again soon!Sincerely, Hotel Manager

10/10 Excellent

Sharon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
GREAT! Came with family for a few days, clean room and bathrooms. Very quiet and employees are very nice . Housekeepers do a great job with the cleaning, property is very clean, and it’s right by the freeway. Great for travelers. The manager “Kerry Patel” helped with my bags and brought me an extra bed for my family. Very nice and is bilingual. 10/10 recommend , would definitely come and stay again.
Response from Hotel Manager on Aug 3, 2023
Dear Guest,Thank you for taking the time to share your positive experience. We're delighted to hear that you and your family enjoyed your stay with us. It's great to know that the cleanliness, quiet atmosphere, and helpful staff, including Manager Kerry Patel, contributed to a pleasant stay. We truly appreciate your recommendation and look forward to welcoming you back in the future. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.Sincerely,Hotel Manager

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT! Stay here, specially if you come with family, dirty property, dirty facilities, dirty room, dirty linen, people smoking weed everywhere, being loud, people sleeping on vehicles in the parking lot, horrible horrible, pictures are very misleading. Do not fall for it.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 3, 2023
Dear Guest,We apologize for the negative experience you had during your stay. Your feedback is important to us, and we're disappointed to hear that the cleanliness and overall atmosphere of the property did not meet your expectations. We take these concerns seriously and will address them with our team to ensure improvements are made. We appreciate your candid feedback and will use it to enhance the quality of our services. If there's anything else you'd like to share, please feel free to let us know.Sincerely,Hotel Manager

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and friendly, breakfast was good staff was all over the place filling up what was running out and cleaning. We didn’t need room service to clean our room they still offered to take out trash and brought us new towel. Pool was nice and clean. Rooms where clean would definitely stay there again.
Response from Hotel Manager. on Jul 22, 2023
Dear Gloria,We appreciate your feedback. We are glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future. We'll be here for you, your friends, and your colleagues when you need us. Sincerely, Hotel Manager

8/10 Good

Sergio

Stayed 1 night in Jul 2023
Response from Hotel Manager. on Jul 20, 2023
Dear Sergio Thanks for staying with us and giving 8- a star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager. on Jul 15, 2023
Dear Maria,Thank you so much for the 10-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

10/10 Excellent

Brian

Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 26, 2023
Dear Brian,It is so delighting to see your happy stay at the Days Inn & Suites by Wyndham Braunig Lake.Our team is excited to note that almost everything went out well with you.The room, the amenities, and the hospitality we trust everything matched your expectations.We could not have asked for a better testimonial.Look forward to welcoming you again soon.Sincerely,Hotel Manager

10/10 Excellent

SONER

Stayed 2 nights in Jun 2023
Response from Hotel Manager. on Jul 22, 2023
Dear SONER,We want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

10/10 Excellent

Jainali

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the staff, they were so caring & accommodating to my needs. Clean and comfortable room, with amazing hot breakfast & service, I will be returning here soon!
Stayed 1 night in Jun 2023
Response from Hotel Manager. on Jun 29, 2023
Dear Jainali,Thanks for your kind comments and for noticing the many positive aspects of our hotel. We are so pleased that you would stay with us again, and we hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We'll be here for you when you need us again. Sincerely, Hotel Manager

10/10 Excellent

J.C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
They were so helpful and polite with everything and I would definitely recommend this place to anyone because we loved everything about it
Stayed 2 nights in Jun 2023
Response from Hotel Manager. on Jun 28, 2023
Dear J.C,Thanks for your kind comments and for noticing the many positive aspects of our hotel. We are so pleased that you would stay with us again, and we hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We'll be here for you when you need us again. Sincerely, Hotel Manager

10/10 Excellent

monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time at the pool with my daughters
Stayed 1 night in Jun 2023
Response from Hotel Manager. on Jun 24, 2023
Dear monica,Thank you for sharing your wonderful experience at our pool! We're delighted to hear that you and your daughters had a great time. Creating enjoyable and memorable moments for our guests is what we strive for. We hope that the pool facilities and services met your expectations and provided a safe and fun environment for your family. We look forward to welcoming you back for more enjoyable moments in the future!Sincerely,Hotel Manager.

2/10 Terrible

Dileep

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was smelling moldy and horrible. Restroom door was broken and cant be locked. AC was sounding alot. False fire alarm was triggering every hour.
Stayed 1 night in Jun 2023
Response from Hotel Manager. on Jun 23, 2023
Dear Dileep,Thanks for your comments. We regret that we couldn't completely satisfy you because you notice some sort of strange smell in the rooms you booked. We take real pride in our hotel, and we apologize if we let you down in any way. We want you to have the best possible experience here, and we're working toward the company wallet satisfaction of all guests. Sincerely,Hotel Manager

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 21, 2023
Thank You for your Feedback. Greatly appreciated

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was large and comfortable. It was clean including the bath/shower. Even though this complex is right off the freeway system - it was pretty quiet. Thank you!
Stayed 4 nights in Jun 2023
Response from Hotel Manager on Jun 21, 2023
Thank you for taking the time to tell us about your experience at Days Inn & Suites by Wyndham Braunig Lake. Your feedback is very important to us.

10/10 Excellent

Steven

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great property clean and well lit
Stayed 1 night in Jun 2023
Response from Hotel Manager. on Jun 14, 2023
Dear Steven,Thank you for your wonderful review! We're delighted to hear that you found our property to be great, clean, and well-lit. Maintaining a high standard of cleanliness is a top priority for us, and we're thrilled that our efforts were noticeable during your stay. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager.

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Hotel Manager. on Jun 1, 2023
Dear Elaine,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!Sincerely,Hotel Manager

2/10 Terrible

Jader

Traveled with pets, Traveled with family
Liked: Staff & service
toilet and sink were clogged!
Stayed 1 night in May 2023
Response from Hotel Manager. on Jun 1, 2023
Dear Jader,We are sorry that some maintenance issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down.Sincerely,Hotel Manager.

8/10 Good

Eduardo

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and comfortable
Stayed 1 night in May 2023
Response from Manager on May 16, 2023
Thank You for your feedback. It is greatly appreciated.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hotel Manager. on May 4, 2023
Dear Michael,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager.

10/10 Excellent

Bryan

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Friendly staff, a decent breakfast, quiet and a big lawn for the dogs.
Stayed 2 nights in Apr 2023
Response from Hotel Manager. on May 4, 2023
Dear Bryan,Thank you for taking the time to leave a review of your recent stay at our hotel. We're glad to hear that you had a pleasant experience and that you enjoyed our friendly staff, decent breakfast, quiet atmosphere, and big lawn for the dogs. We strive to provide a comfortable and enjoyable experience for all of our guests, including our furry friends. We hope to have the opportunity to welcome you back in the future for another great stay.Sincerely,Hotel Manager.

4/10 Poor

Christelle

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on Apr 25, 2023
Thank You for your feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please not that this information has been passed on to our concerned staff. We hope to be able to welcome you back on a return visit.

10/10 Excellent

Krystle

Stayed 1 night in Apr 2023
Response from Hotel Manager. on Apr 22, 2023
Dear Krystle,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!Sincerely,Hotel Manager

10/10 Excellent

Richard

Traveled with partner
Super staff and very clean.
Stayed 1 night in Mar 2023
Response from Hotel Manager. on Mar 30, 2023
Dear Richard,Thank you for your review! We take great pride in our staff and the cleanliness of our facility, and we're thrilled to hear that you had a positive experience with both. We appreciate your feedback and hope to have the opportunity to serve you again in the future!Sincerely,Hotel Manager.

6/10 Okay

Graham

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet. Girl at front desk needs some training in customer service - giving direction to room, having a positive demeanor, etc. other than that, a good stay.
Response from Hotel Manager. on Mar 27, 2023
Dear Graham,Thank you for sharing your experience with us. We're glad to hear that you found the hotel to be clean and quiet, and we appreciate your feedback about the girl at the front desk. We apologize for any inconvenience caused by her lack of training in customer service. We'll be sure to address this with our staff and ensure that all our guests receive the excellent service they deserve.Sincerely,Hotel Manager.