Exterior

Reviews of Days Inn by Wyndham Seaworld/Lackland AFB

2 out of 5
Days Inn by Wyndham Seaworld/Lackland AFB
6010 NW Loop 410, San Antonio, TX

Reviews

6.8
Rating 10 - Excellent. 235 out of 1003 reviews" "
Rating 8 - Good. 299 out of 1003 reviews" "
Rating 6 - Okay. 217 out of 1003 reviews" "
Rating 4 - Poor. 106 out of 1003 reviews" "
Rating 2 - Terrible. 146 out of 1003 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Pedro

Liked: Cleanliness, staff & service
Everything was good, room was clean, bathroom requires improvement, seems old, but overall clean
Stayed 2 nights in Apr 2024

2/10 Terrible

Tanya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 18, 2024
Hello Tanya, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address them.

2/10 Terrible

Steven

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bugs!
Stayed 3 nights in Apr 2024
Response from Manager on Apr 11, 2024
Hello Steven, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Samuel, Houston

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were friendly and checking in was fast. Cleanliness was lacking in many ways. Sink had residues that made me want to puke, carpet smelled musty, sheets and pillows had stains, the sheets actually made my partner and I very itchy the first night until they got changed the next morning were able to sleep comfortable. Breakfast was disappointing, just white bread with jelly/butter and a few options of cereal.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 11, 2024
Hello Samuel, Thank you for sharing your experience with us. We appreciate your kind words about our friendly staff and efficient check-in process. Your feedback on cleanliness has been noted, and we regret that your stay did not meet your expectations in this regard. We will address these concerns with our housekeeping team for improvement. Your comments regarding the breakfast options will also be reviewed for possible enhancements. We hope to have the opportunity to host you again in the future.

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bit of a strange smell and mattress was stained after removing the covers. But parking was convenient, there was a pool, it was quiet, and hotel served its purpose. 4/5.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Stephanie, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the hotel's amenities convenient and that your overall stay was satisfactory. We appreciate your input and hope to welcome you back in the future.

8/10 Good

Arairis

Liked: Staff & service
Bueno
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Arairis,We appreciate your feedback and regret to hear that your stay did not meet your expectations. Please feel free to contact our management team directly to discuss your concerns further. Thank you for your review.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, really nice staff clean room and space full with a nice chair and desk for me to sit and study. The bathroom was clean and the small soap and shampoo they give smelled and worked really nice, had a really nice bath. It was perfect as for what I needed the only inconvenience was this guy outside making noise and smoking 🍀, nevertheless the personal were kind. Foenthe breakfast they give coffe, apple juice and orange juice with bread, cereal or. Hot cakes and some oatmeal. I'm thankful for everything
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Daniel,We are delighted to hear that you enjoyed your stay with us, especially our clean rooms and courteous staff. It's wonderful to know you found the amenities to your liking and had a pleasant study experience. Your feedback regarding the noise disturbance has been noted, and we appreciate your understanding. We're glad you appreciated our breakfast offerings and are grateful for your kind words.

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Matthew,We're delighted to hear that you had a fantastic experience during your stay with us! If you have any further comments or if there is anything else we can assist you with, please don't hesitate to contact us. We hope to welcome you back soon for another memorable stay!

8/10 Good

David

Liked: Cleanliness, staff & service
Quiet, not bad for the price. Pool is very small
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello David, We appreciate your feedback on our peaceful environment and affordable rates. Our pool size is designed to offer a refreshing escape for our guests. If you have further comments or suggestions, feel free to reach out to our management team.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Ok place for the price. Small pool.
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello David, We're glad you found our hotel to be a good value. Our pool size may vary, but we hope you enjoyed your time swimming with us. Thank you for choosing to stay with us, and we hope to welcome you back again soon.

2/10 Terrible

Sandra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
checked in and the toilet was clogged. the guy at the front desk did not want to switch our room. came in and just looked at toilet and said it was fine - when i flushed it the water went all the way to the top - husband is a plumber and told him the line was clogged. finally he moved us to another room this one had a broken drain in the tub. Since we showered instead of a bath, we just made the best of it.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Sandra, We apologize for any inconveniences you experienced during your stay. We appreciate your patience and understanding in allowing us to address your concerns promptly. Your feedback is valuable, and we will use it to enhance our services for future guests.

10/10 Excellent

marlen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to stay at, no one bothered us... front desk was very courteous and respectful. The only problem we had was i paid to extend checkout and housekeeping was asking if we were leaving and it was only 11:30am while i was packing things in the car... I felt kind of rushed, also the maintenance guys were drilling in the room next to ours, but aside from that it was great very clean.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello marlen,We appreciate your feedback on your recent stay with us. We apologize for any inconvenience you experienced with our housekeeping and maintenance activities. We will address these concerns with our team to ensure a more seamless experience for our guests in the future. We are glad to hear that you found our front desk service courteous and the hotel very clean.

6/10 Okay

Shaye

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk was very nice. Super noisy due to how close it was to the freeway, only thing they offer for breakfast is toast and cereal, door was broken, parents room had cigarette stains on bathtub and reeked of cigarette smoke although it was supposed to be non smoking room, when I shook off the sheets there was dirt flying off. I guess I got what I paid for… the reviews and photos were very misleading.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 21, 2024
Hello Shaye, We appreciate your feedback and apologize for any inconveniences experienced during your stay. Enhancements are continually being made to provide a comfortable experience for all guests. Your comments have been shared with the management team for their review and attention.

8/10 Good

Renato

Stayed 3 nights in Jan 2024
Response from Manager on Jan 29, 2024
Hello Renato,Thank you for choosing to stay with us! We're glad to hear that you had a positive experience at our hotel. Should you have any additional feedback, we encourage you to reach out to us directly so we can further improve our services. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Hannah

Business traveler
Liked: Cleanliness, staff & service, amenities
Exterior is pretty run down. Room was clean and comfortable. Would not recommend coffee or breakfast
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Hannah,Thank you for sharing your feedback regarding our hotel. We apologize for any inconvenience caused by the exterior appearance, but we are glad to hear that your room was clean and comfortable. We appreciate your insight on the coffee and breakfast and will take it into consideration for future improvements.

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for price.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Richard,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. If there is anything else we can do to make your future stays even better, please let us know. We look forward to welcoming you back soon!

8/10 Good

Leslie, Santa Fe

Stayed 1 night in Nov 2023
Response from Manager on Dec 10, 2023
Hello Leslie,Thank you for choosing our hotel for your recent stay. We hope you had a pleasant experience with us. If you have any feedback or comments about your stay, we encourage you to reach out to us directly so that we can address any issues. We value your opinion and strive to provide the best possible experience for all our guests.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff member's customer service is the only thing that was good about this. The room was completely disgusting, baby roaches everywhere including the toilet. The bathtub did not drain properly and was disgusting. It was also broken. There weas hair on the floor as well as dirt. I will definitely not be staying here again. Kudos to front desk for her excellent customer service though.
Stayed 1 night in Nov 2023
Response from Manager on Nov 7, 2023
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Good

Samantha

Traveled with family and small children
Liked: Staff & service
Good for the price
Stayed 2 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Samantha,Thank you for choosing our hotel and taking the time to share your feedback. We're glad to hear that you found our hotel to be good value. We strive to provide a comfortable stay at an affordable rate. We appreciate your patronage and hope to welcome you back in the future.

10/10 Excellent

Venisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello Venisa,Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel clean and comfortable during your stay. We aim to provide a pleasant experience for all our guests, and it's great to know we met your expectations. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fact that we just had to be over 18 with a valid ID to get a room!! Would stay here again since it’s about a 20 min ride from Six Flags Fiesta Texas!!
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hi Kim,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

4/10 Poor

Anishalin

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely needs a whole facelift. Renovations are in need. Bathrooms are filthy. Only thing new was the paint in the room.
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Anishalin, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 Excellent

Jimmie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Room was clean
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hi Jimmie,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

6/10 Okay

Jeremy Van

Traveled with family and small children, Business traveler
Liked: Staff & service, property conditions & facilities
Pros: The staff were super friendly and I loved the text opt to ask them questions because they were super fast at responding. Room was over all newer looking and clean. Cons: Parking area was sketchy looking and since I had to enter the rooms from outside, it added to the feeling of being unsafe. Had a lot of construction and oil field workers staying there and loitering around the area late at night. if you are looking to fill up on breakfast, dont count on it unless you are on a liquid diet. I wanted to rate the hotel higher, but the outside/surrounding area made for lower rating. If your looking for a quick place to sleep and move on the next day, this is the perfect place then. Priced about right.
Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello Jeremy Van,Thank you for sharing this honest review and feedback about our staff and parking. We hope to see you again in the future.

4/10 Poor

Javier

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unpleasant stay
Well as I usually do. I inspected the room and the tub was full of "epoxy peeling off" as I was told per the manager. Than had no window blinds just had a piece of paper on there. I was given another room that was worst and even smoking in it.
Tub
Window
Stayed 2 nights in Sep 2023
Response from Manager on Sep 11, 2023
Hello Javier,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

4/10 Poor

Raul

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Disappointing
Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
Hello Raul,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

ANGELA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello ANGELA,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Manager on Aug 16, 2023
Dear Guest,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Poor

Ray

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ray"s Stay
Roaches in room Toilet Dirty paint on floor Bathtub Wabbeled. Ray R.
Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hello Ray,Know that your voice is of tremendous importance to us and we value your comments about our room as well as our toilet. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 Terrible

Laquintus

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service waste of money
Stayed 1 night in Jul 2023
Response from Manager on Jul 20, 2023
Hello Laquintus,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our service. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

2/10 Terrible

Martha

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No one was available at check in until after waiting 15 min. Our tv did not work the entire time. We called several times and went by office but no one was there.
Stayed 1 night in Jul 2023
Response from Manager on Jul 20, 2023
Hello Martha, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

2/10 Terrible

Teresa, Killeen

Disliked: Cleanliness, staff & service, property conditions & facilities
Lobby looks like construction area. Messy. The A/C on our room start liking water all over the floor, maintenance never shows up to clean. They moved us to other room. Less than 5 minutes the fire alarms start beeping (running out of battery). Very disappointing when we only want to rest after a long day at Seaworld.
Stayed 1 night in Jul 2023
Response from Manager on Jul 13, 2023
Hello Teresa, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

8/10 Good

ARYANA

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Only knocked of a star cause the service took some time my husband waited around in lobby for some time before we could get someone’s attention and i had to call to get the front desk and the weird stains in the bathtub but everything else was great clean room no bugs and the pool was open which was great cause it was hot
Stayed 2 nights in Jul 2023
Response from Manager on Jul 11, 2023
Hello ARYANA,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

2/10 Terrible

Joanna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I wont use this hotel again.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 10, 2023
Hello Joanna, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

4/10 Poor

Francisco

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I was not expecting a extravagant hotel for the price, but the staff was rude and our room was dirty. The shower was falling apart, there were roaches in our room and there was still beer in the refrigerator from the previous client. They tried to force their way in the next morning 09:56 a.m. while we were still asleep.
Stayed 1 night in Jul 2023
Response from Manager on Jul 9, 2023
Hello Francisco, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

yesenia

Stayed 1 night in Jun 2023
Response from Manager on Jul 19, 2023
Hello yesenia,Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Kimberly

Stayed 2 nights in Jun 2023
Response from Manager on Jul 16, 2023
Hello Kimberly,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

dana

Liked: Cleanliness, staff & service, property conditions & facilities
It was conveniently located near expressway, which also meant it was noisy, if you had a front room. The room and bathroom, especially, were unusually large, which was nice. I stayed twice, in two different rooms, and had problems with the key card both times.
Stayed 3 nights in Jun 2023
Response from Manager on Jun 18, 2023
Hello dana,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

April

Stayed 1 night in Jun 2023
Response from Manager on Jun 6, 2023
Hello April,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on May 30, 2023
Hello Kyle, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in May 2023
Response from Manager on May 27, 2023
Hello Adrian,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 Good

Natasha

Disliked: Property conditions & facilities
Ok
Stayed 1 night in May 2023
Response from Manager on May 6, 2023
Hello Natasha,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

6/10 Okay

LUIS PAGAN

Traveled with family
Liked: Cleanliness
no
Stayed 4 nights in Apr 2023
Response from Manager on May 6, 2023
Hello LUIS PAGAN, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

6/10 Okay

Luis

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager on May 5, 2023
Hello Luis,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday trip
Inn was great. Quite. Clean. Would have liked carpet floors. But all was great.
Stayed 1 night in Apr 2023
Response from Manager on May 3, 2023
Hello Frank,Thank you for sharing your experience. We truly appreciate the insight regarding our carpet. We hope to see you again in the future.

10/10 Excellent

Carlos

Stayed 1 night in Apr 2023
Response from Manager on Apr 22, 2023
Hello Carlos,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

6/10 Okay

Dustin, Jacksboro

Traveled with family
Liked: Staff & service
The bathroom in our room wasn’t very clean
Stayed 1 night in Mar 2023
Response from Manager on Apr 2, 2023
Hello Dustin,It means so much to have earned your business. We appreciate the feedback regarding our room. We hope to see you again to deliver you with a 5 star experience.

4/10 Poor

sarah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here! We felt so unsafe and the property was so unkept. I was so disappointed. Our room had no where to hang our clothes and the room was dirty when we arrived. The grounds are just terrible. We tried to ask to change our room to be closer to the rest of the party and they were so unfriendly about it. I’m usually not to picky about the little things but I would definitely not recommend this place.
Stayed 3 nights in Mar 2023
Response from Manager on Mar 26, 2023
Hello sarah, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your rating pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you better in the future.

4/10 Poor

Gabriella

Disliked: Cleanliness, staff & service, property conditions & facilities
dirty room
Stayed 3 nights in Mar 2023
Response from Manager on Mar 26, 2023
Hello Gabriella,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Dilru

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Towels, pillow cases were stained, dirty. Door locks were not properly working Noisy
Stayed 1 night in Mar 2023
Response from Manager on Mar 13, 2023
Hello Dilru, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.