Ratings based on 1,050 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio

Accommodating friendly hotel

Posted Aug 1, 2015
This hotel is center of town and has every accommodation you can imagine. It's even great for a staycation. The restaurant bartender frank was awesome and so was the food. They offer free pick up and drop off service within a two mile radius! The only issue is that the room was hot. So just double check the thermometer before sleeping.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2015
Staff was very kind and helpful. Always had a smile! Very convenient location and hotel provides a free shuttle within a 2mile radious..
3 out of 5
Recommended
for Everyone
by A verified traveler

Short stay

Posted Jul 27, 2015
Pros: The staff was great.
Location: Hotel was close to restaurants and shopping centers.
The hotel was warm throughout the lobby, hallways and elevators. Our room was extremely small and wouldn't get as cool as I would've liked. Also there wasn't a microwave or fridge in our room. Probably due to lack of space. TV channels had a lot of static, so they weren't clear.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas

clean with excellent service

Posted Jul 27, 2015
Pros: I liked the architecture and the way the hotel was decorated.
Location: We went to Fridays for dinner. But the restaurant in the hotel was great.
We didn't get to the hotel until around 7:30 and were picking up my daughter from the airport, who had been in Europe. The staff was great and we had breakfast there in the morning and the food was delicious and the service was superb.
4 out of 5
Recommended
for Everyone
by A verified traveler from Keller, Texas

Nice experience

Posted Jul 21, 2015
Tight but comfortable room (2 dbl. beds)..mini fridge, microwave, coffee pot..pretty Spanish-style decor, balcony overlooking nice pool/hot tub in courtyard; very nice, helpful staff!
4 out of 5
Recommended
for Everyone
by A verified traveler from dallas,tx.

Nice hotel, very busy!

Posted Jul 21, 2015
Pros: Nice hotel right by the freeway so you can access everything. Cookies are always good! Room was a nice size and clean! Pool area was clean,nice and big enough for quest! Faculty was clean Cons: The hotel was not up to my standards when I initially walked in!! I stay in the Doubletree everywhere I go and this one didn't compare to others! The ladies that worked in the front always had an attitude for whatever reason! The beds weren't some comfy! The parking is OUTRAGEOUS!!!! You will have to be back by 6-7pm every night just to get a decent parking spot or circle the hotel all night waiting for someone to leave! Overall If your not going to just stay in the hotel all day and don't require much from the staff you will enjoy you stay! Wouldn't be my first choice but wouldn't be my last!
5 out of 5
by A verified traveler from Laredo, Texas

Posted Jul 20, 2015
Great service and great room. Hotel room was very clean, front desk was very friendly and hospitable. I would totally stay at this hotel again.
3 out of 5
by A verified traveler from Houston

Double Tree- San Antonio

Posted Jul 16, 2015
The hotel staff was the friendliest I've seen in a long time. Very pleasant people, the hotel itself is laid out in court yard in a court yard style format. The elevators were so hot you started sweating as soon as you walked into it. Our room temp was set at 78, in July. The room itself is roomy and the bathroom and shower are on par for a hotel in this class. The mattress is another story, not very comfortable for myself or my wife as we kept waking up in the night. Overall I give it a solid 3, not a bad hotel nor a great hotel, but the fastest check-in process puts it on a positive for me.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location very nice staff

Posted Jul 15, 2015
Old San antonio feel really nice with reasonable rates!
3 out of 5
by A verified traveler from Georgia

Close to airport

Posted Jul 6, 2015
Air conditioning in room stayed on 60.5 to keep room tolerable. The pool area needed updating as well as the hotel. The room was definitely over priced.