Ratings based on 1,073 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Needs a renovation

Posted Oct 16, 2014
Pros: It's close to downtown. Easy access to city center.
Cons: A complete and exhaustive renovation.
Location: No commets.
The hotel is fine, but its an old facility and needs renovation. Elevators are old, the rooms as well. If this hotel is near to downtown is fine but needs an urgent renovation
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta, ga

Super friendly and accommodating!

Posted Oct 14, 2014
Everything about our stay greatly exceeded our expectations. They offer a complimentary shuttle to take you to all the most popular downtown spots, so we saved a ton on transportation. They provided us with everything we needed, from early check in, to water and cookies at front desk, and even brought us straight to the wedding we were in town for even though it wasn't on their list of stops. I highly recommend this hotel and will be staying there during any future trips to San Antonio.
4 out of 5
Recommended
for Everyone
by A verified traveler

Well within walking distance of River Walk

Posted Oct 13, 2014
Pros: Very accessible to all the tourist attractions. We walked, but there was a shuttle bus. Pool area was nice even if the jacuzzi no longer existed.
Cons: Update website on jacuzzi. FREE unsecured parking!
Everything was fine apart from the fact we were charged $10 a night to park in an area which was not watched by cctv or was really secure. We could have parked nearby for free. Nearest hotel had free parking. We were also charged nearly $20 for a movie we did not order or watch. The girl on reception, basically, thought we were lying, by saying "the tv doesn't lie"..Sir. Anyway, we had to leave and did not have time to wait on the outcome of her "speaking to the manager". So, it may, or may not be taken off the bill. Also, the outdoor jacuzzi (as featured on the hotel website) is now concreted over!!. Disappointing.
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio

Cozy

Posted Oct 12, 2014
Delicious cookies at check in, clean room & spacious. Requested king bed, but ended up with 2 full sizes or small queens
4 out of 5
Recommended
for Everyone
by A verified traveler from Canyon, Texas

Close to downtown and good for the money.

Posted Oct 7, 2014
Morning staff was very friendly. Evening and night staff could use a little training. Arrived very late after a 7 hour car ride and front desk staff not pleasant at all. Nice pool and bar area. We would stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

A nice hotel

Posted Oct 6, 2014
Pros: Welcoming and relaxing atmosphere.
Cons: There were a few rough edges on the building upkeep.
Location: A 25 minute walk to places such as the Alamo and the Riverwalk, but only 5 minutes in the cab.
The staff here were amazingly helpful and welcoming. There was a relaxing atmosphere about the whole stay, from our very late check-in to helping us explore San Antonio. I'd definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from san Antonio

It was a convenient and comfortable stay. RH he s

Posted Oct 2, 2014
The staff was polite and the shuttle service good.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 1, 2014
Pros: location was good!
Cons: room needed updating. Walls were scratched and carpet worn
A/C in room was OK, but the room did not get cool. Was comfortable, but not the temperature I would like. Did not use the pool - but it was very dirty.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 30, 2014
Loved theis hotel. Great amenities and in a convienent location.
3 out of 5
by A verified traveler from dallas, tx

It was an ok hotel

Posted Sep 28, 2014
Housekeeping was not good. Did not clean well and did not replace coffee