Ratings based on 788 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler

Good location right on the Riverwalk

Posted Nov 3, 2014
Pros: Location and food and onsite parking (self-parking)
Location: Riverwalk cruise, Alamo, the Missions Trail (need to drive or hire a bicycle), SeaWorld, San Antonio Children's Museum, San Antonio Botanical Gardens
We stayed as a family of 5 in a double queen room and used the sofa bed in the living area. This worked well for us as we were out for most of the day. The kids made the most of the breakfast and the "5.30 Kickback" meaning we only needed to eat out at lunchtime. All the sights were an easy walk from the hotel. The staff were friendly and very helpful. Swimming pool on the roof was an added bonus - and very quiet whenever we used it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 21, 2014
Clean hotel and very friendly and helpful staff. One elevator was out of order while we were there which caused delays in getting to and from room at peak times. Would stay here again.
3 out of 5
by A verified travelerfrom Louisville

Location is about the only thing going for it

Posted Oct 20, 2014
Pros: Location
Cons: Customer service. Working elevators. Room safes
Location: Perfect location on riverwalk. Close to all the bars and restaurants. Spent one day in Fredricksburg visiting the wineries (about an hour drive north)
Upon checking in on a Friday, we were informed that one of two elevators was not working. The fact that a hotel of this size only had two very small elevators to start with would have created problems. Being they were down to one, was a nightmare. Nor did we ever see anyone working on the elevator the 3 days we were there. According to other guests, the elevator had been out since the previous day. We had reserved a room with a terrace. We were put on the 6th floor. Instead of a view of the riverwalk, we were looking at the tops of neighboring buildings with their heat and air units. Additionally there are no safes in the room. I have NEVER heard of a hotel without room safes. Because of this, we were not comfortable having the room cleaned and therefore went 2 days without housekeeping. The complimentary happy hour and breakfast were nice, although there was not near enough seating available in the lobby for this. The location was absolutely perfect and that's about the only thing this hotel has going for it.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom DANA POINT, CA

BEST HOTEL IN TEXAS.

Posted Oct 18, 2014
Pros: EVERYTHING
Cons: IT WOULD BE NICE IF THE DALLAS CHEER LEADERS SERVED DRINKS AT HAPPY HOUR.
Location: ON THE RIVER-WALK. WITHIN WALKING DISTANCE TO EVERY EATING OR DRINKING ESTABLISHMENT IMAGINABLE. THE ALAMO AND THE MERCADO ARE NEXT STORE
LOCATED RIGHT ON THE RIVER WITH ALL ACTIVITIES WITHIN WALKING DISTANCE. OUTSTANDING BREAKFAST AND WONDERFUL HAPPY HOUR. BOTH COMPLIMENTARY. WILL NOT STAY IN ANY OTHER HOTEL ON FUTURE TRIPS. IF YOU STAY ANYWHERE ELSE YOU ARE GOING SECOND CLASS.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Nice Hotel on Riverwalk

Posted Oct 14, 2014
Pros: Location, breakfast, happy hour.
Cons: Parking is tight for larger vehicles.
Location: Right on Riverwalk.
Just stayed one night but excellent location, clean, quiet, nice size room, great staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oregon

Perfect location for River Walk

Posted Oct 5, 2014
Easy access from the freeways. Perfect location for downtown, the Alamo, the River Walk, eating, entertainment, etc. The balcony was a plus and the room on the 7th floor has easy access to the exercise areas and pool.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Fort Worth, TX

Awesome Hotel and Staff

Posted Oct 2, 2014
Pros: We liked everything. The staff, the rooms, the food, the drinks and the convenience of being right on the Riverwalk was exactly like we expected.
Cons: WE saw absolutely nothing that required improvement.
Location: There are restaurants and shops on the Riverwalk, The Alamo is within walking distance as were churches. Architecture is abundant and impressive.
Check in was painless and really quick. The lobby was immaculate. The room was clean and cool. The thermostat actually cooled the room to the perfect temperature. The Staff was so helpful with directions, recommendations, even down to calling a cab for departure. Breakfast was awesome with so many choices like eggs with cheese and ham that you can add, potatoes, donuts, oatmeal, muffins, and make it yourself waffles. The evening snack station was great. You could have hotdogs, nachos, and other goodies. Check out was even easier with a notice slipped under the door that morning with your total. The Riverwalk was only an elevator trip away as it took you directly to the Riverwalk level and to the hustle and bustle of all the shops and restaurants. Next trip out that way and I'll definitely be looking to book at the Drury Inn and Suites San Antonio Riverwalk again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 22, 2014
The check in was smooth and easy. The hotel was clean. The room was spacious and nicely decorated. The staff provided tourist information which was greatly appreciated.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom m, las vegas, nv

Nice hotel

Posted Aug 31, 2014
Great location. Close to everything. Only thing parking is very limited.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Nice Convenient Location

Posted Aug 31, 2014
Pros: The hotel had nice rooms, a good breakfast, and free drinks and snacks in the evening.
Cons: The bathrooms are very small. We had 2 adults and 2 kids and it was not always easy to get things done. 2 adults would find it ok.
Location: The hotel was further away from the center of things than we were used to. We found this NOT to be a problem at all. The walk was pleasant.
We have never stayed on this side of the Riverwalk before. We were pleased with the walk and enjoyed being in a totally different environment.