Ratings based on 1,601 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

BE CAREFUL ABOUT THE PARKING CHARGES!!!

Posted Sep 18, 2014
Pros: I liked the initial price you pay for the room.
Cons: I don't like someone else parking my vehicle. I certainly don't want to pay an outrageous price for parking! This could deter me from staying later.
Location: I like the location and access to downtown.
I was over-charged on my card for the parking and the agreed amount for the additional room. After returning home I contacted the hotel and was then later reimbursed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Posted Sep 16, 2014
Pros: The location, the staff and the amenities. The rooms are clean and cool. The beds are comfortable!
Cons: I didn't care for the valet parking charge but I guess you can't help but pay it so you don't have to walk to your car.
Location: Everything is close by.
Was for the most part pleasant. The elevator wait time is a little much. I don't know how to remedy that with as many rooms as this hotel has. I like the location and the beds were very comfortable.
4 out of 5
Recommended
for Families
by A verified traveler

Nice old hotel exactly where we wanted to be

Posted Sep 15, 2014
Pros: Price
Cons: Elevators
Location: San Antonio riverwalk. Need I say anything else?
Enjoyed our stay. Fast check in and check out. Helpful staff. Free breakfast and snacks was a good thing. Room was clean. Price was right
5 out of 5
Recommended
for Everyone
by A verified traveler from houston, tx

Excellent family stay

Posted Sep 15, 2014
We had such a wonderful weekend here. It was so centrally located that we were able to walk to our destinations, even with our toddler. The staff was extremely helpful and friendly. The hotel was clean and just so very enjoyable. The pools were clean and not crowded. We loved the option to have breakfast and dinner at the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, Tx

Great access to Riverwalk

Posted Sep 8, 2014
Room was comfy, the hot breakfast was great and the hotel is very attractive.
3 out of 5
by A verified traveler from pennsylvania

Too expensive! Don't like need for valet parking.

Posted Sep 5, 2014
Elevators slow or not working, only 3 of. 6 in use. Buffet food not hot. Room Not as pictured on website.
4 out of 5
Recommended
for Everyone
by A verified traveler from DFW, Texas

Great Historic hotel on the Riverwalk

Posted Sep 2, 2014
Pros: The room was huge and laid out well. The historic nature of the hotel was quite nice. The location (on the riverwalk) was awesome!
Cons: The only issue we had was with the elevators. There were six elevators, but they could have used 10. The first night we stayed they were inoperative.
Location: Location was great! On the Riverwalk with lots of restaurants in walking distance. The riverwalk access was locked (use room key) so felt very secure!
Our family stayed at this hotel because of the proximity to the River walk as well as Six Flags Fiesta Texas. The free breakfast was awesome and plentiful. Lots of varieties of food to choose from. From Eggs to pancakes, pastries to yogurt, biscuits and gravy (gravy was a hit with our family). Then the 5:30 kickback was awesome. Another buffet to enjoy the afternoon from 5:30-7:00...all you can eat and three drinks per adult. Valet parking with unlimited in and outs was great! It looks like it would get busy, but they have a great system and got us in and out quickly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arlington, TX

Historic Alamo Bank Building

Posted Sep 2, 2014
Pros: We liked the history surrounding this hotel and our room was very nice and clean.
Cons: This hotel is pet friendly, however, there is not a place close by without walking for blocks to take your pet to do their business.
Location: The location was excellent - easy access to the Riverwalk. There was plenty to do on the Riverwalk. Lots of shopping, restaurants and bars.
The hotel was filled with a lot of history. Built around 1928 as the Alamo National Bank. There were still a lot of artifacts from when it was a bank. The hotel had a lot of character and was immaculate - very beautiful. The rooms were very nice. The complimentary breakfast was very good and the 5:30 - 7:00 complimentary cocktails were nice.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Right on the riverwalk.

Posted Aug 25, 2014
Overall wonderful experience. The only downside is the cost of the parking, but end up being worth it for the protection. The towels could be better.
5 out of 5
Recommended
for Everyone
by A verified traveler from V

Great staff!

Posted Aug 25, 2014
The staff is the friendliest! I have never been to a hotel where everyone on staff cares about you and your visit! The only negative part was waiting for the elevators during breakfast and at checkout:(