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Reviews of University Inn & Suites San Antonio

2 out of 5
University Inn & Suites San Antonio
13575 McDermott Fwy W. I-H 10, San Antonio, TX

Reviews

7.0

Good

Rating 10 - Excellent. 253 out of 926 reviews" "
Rating 8 - Good. 254 out of 926 reviews" "
Rating 6 - Okay. 186 out of 926 reviews" "
Rating 4 - Poor. 112 out of 926 reviews" "
Rating 2 - Terrible. 121 out of 926 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gwen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Room was clean and newly remodeled. Location was convenient near the freeway.
Stayed 2 nights in Apr 2024

6/10 Okay

Caleb

Traveled with partner
Liked: Staff & service
Look, obviously you aren't staying at the Hilton if you are considering this place. If you want modern amenities and matching appliances pony up the extra 50 bucks and go elsewhere. But if you want somewhere safe, mostly clean and affordable this isn't a bad choice.
Stayed 1 night in Apr 2024

10/10 Excellent

Madalyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good for a quick stay
Stayed 3 nights in Mar 2024
Response from Neil Patel on Mar 21, 2024
Dear Madalyn,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

8/10 Good

Sharon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The motel was older, the bed very firm if you like that. The water had good pressure and hot. The pool small. No breakfast but the price was cheap so didn’t really expect it. All in all it wasn’t a bad experience at all. Room cleaned nicely every day.
Stayed 3 nights in Mar 2024

2/10 Terrible

Isaiah

Disliked: Cleanliness, staff & service
They did want to give me the hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Deissy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente.toso limpio y muy tranquilo
Stayed 1 night in Mar 2024
Response from Neil on Apr 7, 2024
Dear Deissy,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Neil PatelGeneral Manager University Inn & Suites

2/10 Terrible

Ana

Stayed 1 night in Mar 2024

10/10 Excellent

Taneal

Stayed 1 night in Mar 2024

2/10 Terrible

David

Traveled with family
Infested with bed bugs and didn’t wanna give us a refund. Very rude will never ever go back!
Stayed 1 night in Mar 2024
Response from Neil on Mar 11, 2024
Dear David,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

8/10 Good

EN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just one night, not quiet, but ok for the price.
Stayed 1 night in Feb 2024
Response from Neil on Mar 11, 2024
Dear ENThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

10/10 Excellent

Rola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Neil on Mar 11, 2024
Dear Rola,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

6/10 Okay

Danielle

Business traveler, Traveled with partner
Disliked: Staff & service
The hotel room is good for a night stay, definitely not a 5 star hotel but it’s not awful. It’s definitely outdated and a little dingy, HOWEVER the water pressure was amazing and the water got super hot. It was quiet and like most hotels they have a refundable deposit fee. If I was just driving through and needed a place to stay at a good price and is safe I’d stay here again
Stayed 1 night in Feb 2024
Response from Neil on Mar 11, 2024
Dear Danielle,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

6/10 Okay

Jonathan

Stayed 1 night in Feb 2024
Response from NP on Mar 11, 2024
Dear Jonathan,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

6/10 Okay

Tamala

Traveled with partner
Disliked: Amenities
Good for the price at short notice. Bring your own towels. The floors were not clean
Stayed 1 night in Dec 2023
Response from NP on Mar 11, 2024
Dear Tamala,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

8/10 Good

Veronica L.

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from NP on Mar 11, 2024
Dear Veronica,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

10/10 Excellent

adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great for the price, ill be back
great for the price. safe and friendly. everything worked.
Stayed 1 night in Dec 2023

4/10 Poor

Abi

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff didn't really conversate with us and he was just slow and very quiet. Granted we checked in late at night! The room is decent and clean sheets but the bathroom wasnt as clean. Or just the broken lid to the toliet tank seemed kinda like maybe they just need renovations. Though there were several mysterious stains and the bathroom door looked like some one had tried to break in and it was broken to the point where i was scared to close it for fear of getting stuck in the bathroom. But overall was okay for what it is!
Stayed 1 night in Dec 2023

10/10 Excellent

Everardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel my 3rd time in it good family hotel
Stayed 1 night in Oct 2023

4/10 Poor

Marsha

Disliked: Cleanliness, property conditions & facilities
Not cleanly.
Stayed 1 night in Oct 2023

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed how comfortable the room was. I booked the family suite and my friends and I were able to sleep comfortably on our own beds. I am definitely going to book here again on my next trip.
Stayed 1 night in Oct 2023

6/10 Okay

Juan

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Oct 2023

2/10 Terrible

Tasha

Stayed 1 night in Aug 2023

10/10 Excellent

Miranda

Stayed 1 night in Aug 2023

2/10 Terrible

Timonthy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing service was bad they was nasty with roaches they was very mean and grouchy towards us they was rude i hate my family experienced staying there i wish i could have gotten a refund we couldnt fer extra towels or get in the pool
Stayed 2 nights in Jul 2023

8/10 Good

Myra

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Clean, quiet, pool,
Stayed 1 night in Jun 2023

10/10 Excellent

Brianna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome for the price! Great location
The room we got (double bed room) was clean and had great ammenities. There was your typical coffee machine, a microwave, freezer/fridge and tv. The beds were comfortable and sheets were clean. Great location about 10 minutes from six flags and little to no outside noise. Very happy with my stay and management is nice.
Stayed 1 night in Jun 2023

10/10 Excellent

Oscar

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great rooms

8/10 Good

maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a clean place, rooms are comfortable and spacious.. the only thing was that when it was chevkout at 11am you have the housekeeping knocking on your door hurrying you up.... which we didnt like.... but overall it was good... everywhere we wanted to go was close by...
Stayed 2 nights in May 2023

10/10 Excellent

Rafael

Stayed 1 night in May 2023

2/10 Terrible

Kim

Stayed 1 night in May 2023

10/10 Excellent

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service
Staff was friendly property was quite and we had everything we needed. Hotel needs some upgrades but it was great night sleep
Stayed 1 night in May 2023

6/10 Okay

Ricardo

Stayed 3 nights in May 2023

2/10 Terrible

Frank

Stayed 2 nights in May 2023

10/10 Excellent

Ruben

Stayed 4 nights in Apr 2023

2/10 Terrible

Anabella

Stayed 1 night in Apr 2023

2/10 Terrible

Arnold

Stayed 1 night in Apr 2023

4/10 Poor

Ronald

Disliked: Amenities, property conditions & facilities
They had sodas for sale.
Stayed 1 night in Apr 2023

8/10 Good

Ernesto

Stayed 1 night in Apr 2023

6/10 Okay

Crystal

Stayed 2 nights in Apr 2023

2/10 Terrible

Rolando

Disliked: Property conditions & facilities
Not what i expected
Stayed 1 night in Mar 2023

2/10 Terrible

Anita

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Adriana

Stayed 1 night in Mar 2023

8/10 Good

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Arlene Delores

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We had to go and buy air freshers become the room have a stinky odor The room look like something out of 80"s.
Stayed 1 night in Mar 2023

10/10 Excellent

Ernesto

Stayed 1 night in Mar 2023

2/10 Terrible

omar

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
nothing
Stayed 1 night in Feb 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Mauricio, Laredo

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
This property is located in an area close to the UTSA, easy access and very quiet. Facilities are very old, need to be renovated, but is clean. Good for what I paid.
Stayed 1 night in Feb 2023

10/10 Excellent

JOSE

Stayed 1 night in Feb 2023

10/10 Excellent

Ricardo

Stayed 1 night in Jan 2023