Ratings based on 333 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom cedar park,tx

Beautiful facility ,helpful staff, nice location

Posted Jan 21, 2015
Pros: Beautiful facility
Cons: Water flow in sink
Location: Good location ,easy access to fun activities and restaurants
Everything was great except the light switches in the room were confusing and very low volume of water flow at sink, otherwise a very nice experience
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio Texas

awesome staff

Posted Jan 12, 2015
we were on a romantic getaway but had to bring our toddler when the staff found out they sent us complimentary milk cookies and champagne to the room.everything about our stay was exceptional
5 out of 5
Recommended
for Everyone
by A verified travelerfrom t

A+

Posted Jan 11, 2015
Great hotel, enjoyed our stay...will be returning soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom F

Awesome experience from beginning to end!

Posted Jan 2, 2015
Perfect weekend getaway! The hotel is inside a village. Shops, bars, restaurants everywhere. Staff is outstanding and the rooms feel like never having left home.
3 out of 5
by A verified travelerfrom Texas

beautiful property but......

Posted Dec 29, 2014
Pros: pretty
Cons: service above all
Location: great shopping and dining
I have stayed here several times- beautiful building but is not up to what it should be cell phone service very very minimal front desk overwhelmed bellman very very slow room service coffee not even hot very small sink area no bathtub the beauty of the hotel does not match the service
4 out of 5
Recommended
for Couples
by A verified traveler

Hard to find

Posted Dec 23, 2014
Nice Hotel , good restaurant , rooms are nice parking is very far you need to park with the valet . One night i requested towelss wiht house keeping and never caughtem.
3 out of 5
by A verified travelerfrom Austin, Tx

Nice hotel, but NOT a good value for my money

Posted Dec 19, 2014
Pros: Upscale feel, nice amenities close by.
Cons: Value for the money. Self parking is a ridiculous hassle, rooms are small.
Started off with a pretty poor first impression. Having never been there, I followed the signs to the parking area (I HATE to valet). I ended up in what appeared to be a small overflow lot, with no visibility to the entrance to the hotel, but with a sign and a phone number to call the hotel for a shuttle. Excuse me?? A black Escalade was also circling the lot. What I thought at the time was another confused traveler. I stopped to call, and the other vehicle drove next to me (thought they might roll down a window to ask if I knew what the deal was), but then passed and drove off. Well, that turned out to be the shuttle driver. I have NO idea why he didn't stop to inquire if I needed a ride. When he returned to get me, I explained how confused I was, and asked if this was always the way the parking would work. Yes, he said. And then, as we drove off, he said "So, first time staying here?" ((face palm)). "Ummm, yeah. Thus why I was clueless." Once in the hotel, and checked in, I headed to my room. Only two small elevators for this huge hotel, so had to wait a few minutes (even though it was dead). Walked in my room to discover that 1) the room (a deluxe!) was tiny; and 2) the view from my window was onto a rooftop. Although I will admit, the room itself was pretty and well furnished. I returned to the front desk to ask if they were full, and might have a better view. They were not full, and the nice young woman provided a room two floors up, looking OVER the roof.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Spring, TX

Great Place!

Posted Nov 3, 2014
This property is FANTASTIC!!! From the moment you walk in, you are RELAXED! I would highly recommend this location for a weekend getaway or a longer stay. There is so much to do nearby. The shops and La Cantera and the RIM center... you really never have to go outside a 1 mile radius of the property to find great places to eat or shop. GO AND BOOK YOUR ROOM!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2014
I was impressed with the room and hotel. This place was beautiful and was not what i expected. I came here expecting little, and I got a great deal. Room was nice, bed was very comfortable. The view I was given was breathtaking. I will definitely stay here again on my next visit to San Antonio.
5 out of 5
Recommended
for Couples
by Christopherfrom San Antonio, TX

A Great Anniversary Trip!

Posted Oct 31, 2014 on Hotels.com
What a fantastic time! With only two hours notice that we were coming to celebrate our anniversary, the staff put champagne and strawberries in our room, as well as coupons for the restaurant downstairs. Everything was awesome!