Ratings based on 340 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified travelerfrom EP

Nice and quiet

Posted Feb 25, 2015
Pleasant stay. Comfortable and elegant rooms. Loved the bathroom! Customer care.... Room for improvement. Staff seemed careless, uninterested. This was our second stay and service was the same on both occasions. The beautiful room made up for the staff's flaws :)
5 out of 5
for Everyone
by A verified travelerfrom houston

Girls Weekend

Posted Feb 6, 2015
Relaxing, fun, food was excellent, Spa was excellent, staff friendly and room was wonderful
5 out of 5
for Everyone
by A verified travelerfrom cedar park,tx

Beautiful facility ,helpful staff, nice location

Posted Jan 21, 2015
Pros: Beautiful facility
Cons: Water flow in sink
Location: Good location ,easy access to fun activities and restaurants
Everything was great except the light switches in the room were confusing and very low volume of water flow at sink, otherwise a very nice experience
5 out of 5
for Everyone
by A verified travelerfrom San Antonio Texas

awesome staff

Posted Jan 12, 2015
we were on a romantic getaway but had to bring our toddler when the staff found out they sent us complimentary milk cookies and champagne to the room.everything about our stay was exceptional
5 out of 5
for Everyone
by A verified travelerfrom t


Posted Jan 11, 2015
Great hotel, enjoyed our stay...will be returning soon.
5 out of 5
for Everyone
by A verified travelerfrom F

Awesome experience from beginning to end!

Posted Jan 2, 2015
Perfect weekend getaway! The hotel is inside a village. Shops, bars, restaurants everywhere. Staff is outstanding and the rooms feel like never having left home.
3 out of 5
by A verified travelerfrom Texas

beautiful property but......

Posted Dec 29, 2014
Pros: pretty
Cons: service above all
Location: great shopping and dining
I have stayed here several times- beautiful building but is not up to what it should be cell phone service very very minimal front desk overwhelmed bellman very very slow room service coffee not even hot very small sink area no bathtub the beauty of the hotel does not match the service
4 out of 5
for Couples
by A verified traveler

Hard to find

Posted Dec 23, 2014
Nice Hotel , good restaurant , rooms are nice parking is very far you need to park with the valet . One night i requested towelss wiht house keeping and never caughtem.
3 out of 5
by A verified travelerfrom Austin, Tx

Nice hotel, but NOT a good value for my money

Posted Dec 19, 2014
Pros: Upscale feel, nice amenities close by.
Cons: Value for the money. Self parking is a ridiculous hassle, rooms are small.
Started off with a pretty poor first impression. Having never been there, I followed the signs to the parking area (I HATE to valet). I ended up in what appeared to be a small overflow lot, with no visibility to the entrance to the hotel, but with a sign and a phone number to call the hotel for a shuttle. Excuse me?? A black Escalade was also circling the lot. What I thought at the time was another confused traveler. I stopped to call, and the other vehicle drove next to me (thought they might roll down a window to ask if I knew what the deal was), but then passed and drove off. Well, that turned out to be the shuttle driver. I have NO idea why he didn't stop to inquire if I needed a ride. When he returned to get me, I explained how confused I was, and asked if this was always the way the parking would work. Yes, he said. And then, as we drove off, he said "So, first time staying here?" ((face palm)). "Ummm, yeah. Thus why I was clueless." Once in the hotel, and checked in, I headed to my room. Only two small elevators for this huge hotel, so had to wait a few minutes (even though it was dead). Walked in my room to discover that 1) the room (a deluxe!) was tiny; and 2) the view from my window was onto a rooftop. Although I will admit, the room itself was pretty and well furnished. I returned to the front desk to ask if they were full, and might have a better view. They were not full, and the nice young woman provided a room two floors up, looking OVER the roof.
5 out of 5
for Couples
by Karlafrom San Antonio

Great Views

Posted Nov 18, 2014 on Hotels.com
Beautiful stay for our honeymoon night. We enjoyed our massage very much! The only minor thing that bothered me were the two girls at the front desk spa. They kept talking to each other whispering in front of us. They seemed young and didnt have good customer service skills. Made the spa experience not so special. Other than that we loved it!