Ratings based on 379 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Alamogordo NM
Think "Mediterranean" in the Heart of TexasPosted Jul 13, 2015
Pros: Ambience, Ambience, Ambience. I kept expecting to see signs in Italian or hear the language.
Cons: Nothing comes to mind.
Location: Great location. Plenty of shopping and eateries within 5 miles of the hotel. Not far from downtown San Antonio.
Eilan Luxury Hotel & Spa is not my usual hotel fair. Having said that, we were very impressed with the feel, the ambience of not only the Hotel & Spa, but the surroundings as well. Arrived late evening and the staff was just spectacular. The Valet that picked us up at the hotel parking lot, he certainly set the mood and a high standard that carried over to the rest of the staff. Room was great; standard room with a King Bed. Loved the shower. Toilet area felt small but if you have been to Europe, they don't call them a water closet for nothing. Did not use all the facilities nor did we eat at the house restaurant. My Wife used the Spa. Again, great staff. We always enjoyed the walk down to the parking area. Reminded me of town centers in England. Enjoyed walking around the hotel and adjoining area. Great gardens and a nice breeze always blowing through. With Fiesta Texas right next door, The Shops at La Cantera, and The Rim just 5 minutes away, all our needs were met. Great Stay. Great Time. Looking forward to visiting next year.
by A verified traveler
Recent stay at Eilan in San Antonio, .Tx.Posted Jul 8, 2015
Pros: Nothing. We had stayed at this hotel a few years ago and had a great experience so this is why we wanted to stay again for her Birthday party.
Cons: Customer Service all around. For the money you pay for a room there you should be treated like you are staying in a nice hotel, not a one star hotel.
We reserved a room at the Eilan for our daughters 16th Birthday. As we entered the hotel the staff was very limited and not friendly and invitng. The room did not seem to be ready as a staff member had to grab a key and check the room. Not sure why you would need to do that. My daugther and friends went down to the pool and promptly at 10pm the pool closed. My wife asked for some towels and the pool staff member said they were up front, my wife went up front and no towels were available. My wife then went and found the pool staff member again and he said oh I guess they must all be gone so the girls had to go up to their rooms with no towels. For the price I had to pay for this room we should have been treated like it was a 5 star hotel and we certainly were not. Would not recommend this hotel to again unless you want to pay too much and receive little customer service.
for Everyoneby A verified traveler from Lakeway, TX
Service Beyond My ExpectationsPosted Jul 6, 2015
Location: Fiesta Texas, Shops at the Rim, La Cantera shops.
Every aspect of this hotel is superior. From the beautiful property to the gracious customer service, I was impressed with every detail. The spa services are excellent and reasonably priced. Even though the self parking lot is not immediately adjacent to the main facility, every time I called for the golf cart shuttle to pick us up, one arrived within minutes of my call. The beds are very comfortable and the rooms are peaceful. The pools and fitness center are very nice as well. This resort is an excellent addition to the San Antonio community, and I look forward to a future visit.
for Everyoneby A verified traveler from Houston, Texas
Posted Jul 6, 2015
Pros: It was quiet.
Cons: Only one elevator working in our section and had to wait for an elevator at 5:40AM.
Location: We were just staying there as a stop-over from Houston to pick our camper up at Lonehollow Camp in Vanderpool, Texas.
Enjoyed our overnight stay. Would have preferred a room with two queen beds instead of one king, but we should have made our reservations sooner, it being a holiday weekend.
for Everyoneby A verified traveler
Close to Six Flags and RIM shoppingPosted Jul 6, 2015
Great hotel staff. The hotel is geared towards adults / couples. Although there were several families in the hotel, including our family of 6. We enjoyed our stay.
for Everyoneby A verified traveler from Lubbock, Texas
Luxury hotel with Spa & Stephan Pyles restaurant.Posted Jul 6, 2015
Staff was very friendly and helpful! Elegant facility. Spacious first class fitness center. Sunrise & sunset Yoga classes. Coupons for free gelato & pastry. Lovely guest room with double sinks & separate water closet. Pretty pool with cool signature drinks. Shuttle service to shoping. Complimentary wine & cheese tasting daily. Spa & a wonderfully delicious Stephan Pyles restaurant- what a treat!
by A verified traveler
Posted Jul 1, 2015
Nothing like the pictures ... Pool is small and when we visited it had bugs everywhere, bar closed at 7 ... Needless to say we cancelled the rest of the nights and went somewhere else
for Everyoneby A verified traveler
Posted Jun 26, 2015
Great hotel. Self parking was far from lobby. Other than that, one of the best hotels in San Antonio.
for Everyoneby A verified traveler from mexico city
Hotel muy bonito, agradable, falta servicioPosted Jun 23, 2015
Pros: La ubicacion, comodas instalaciones, gym perfecto,
Cons: DEFINITIVAMENTE EL SERVICIO DEL PERSONAL
Lo bonito del hotel, se va con la falta de interes, con la falta de empatia del personal del hotel.
for Familiesby A verified traveler from mty
excelentePosted Jun 18, 2015
Cons: estacionamiento esta lejos
El hotel tiene muy buen gusto en la decoración, personal muy amable, ubicación perfecta para el noroeste de la ciudad, desayunos y cenas excelentes en el restaurante del hotel