Ratings based on 419 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Killeen, TX

Nice Amenities and Friendly Staff

Posted Dec 8, 2014
Cons: There were some issues maintaining full coffee pots during breakfast. This should be monitored more closely.
Location: There are shopping centers within a 5 mil radius of the hotel, and they offer shuttle service.
From the Front Desk, to Housekeeping, to Restaurant staff, everyone was friendly and very helpful. Additionally, you cant beat the full breakfast and manager's reception. Overall, an awesome stay.
Comment from Hotel Management
Dec 16, 2014 by Keith Harward, Hotel Management
Thank you for taking the time to write a review on Expedia.com after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality. I will share your comments with our entire team and of course thank them for their hard work!
4 out of 5
Recommended
for Everyone
by A verified traveler

Bueno

Posted Dec 5, 2014
Un dia no hicieron la limpieza de cuarto Todo lo demas bien fuera de ese incidente todo lo demas bien
Comment from Hotel Management
Dec 16, 2014 by Keith Harward, Hotel Management
Nos da mucho gusto que su estancia fue de su agrado, esperamos volver a servirle en su proxima visita a nuestra Ciudad!
5 out of 5
Recommended
for Everyone
by A verified traveler

great place, just stayed there

Posted Dec 1, 2014
Rooms are good sized, breakfast is awesome. just get there early
Comment from Hotel Management
Dec 16, 2014 by Keith Harward, Hotel Management
We pride ourselves in providing each and every guest with a high quality experience and it seems we did just that during your recent stay. I sincerely thank you for your review and please come back and enjoy our hospitality again soon.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin

Posted Nov 3, 2014
It was fine!! Room not very clean. Baby puffs visibly under the couch...mirror streaked.
Comment from Hotel Management
Nov 25, 2014 by Keith Harward, Hotel Management
Thank you for your review of the opportunity with your guest room service. I shared your feedback with the hotel team and we are actively taking steps to refresh our services. We are also revising our service plans to be more actionable with regards to cleanliness and timely delivery. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.
4 out of 5
Recommended
for Families
by A verified travelerfrom London and Madrid

Nice comfortable hotel.

Posted Oct 27, 2014
Pros: Location, friendliness of staff.
Cons: Waiting time to have a hot breakfast and internet quality service.
Location: Shopping malls, banks, restaurants.
My experience in general was good. The only complain I would mention is the quality of internet service.
Comment from Hotel Management
Nov 26, 2014 by Keith Harward, Hotel Management
Thank you for providing us with your valuable feedback! Also, we appreciate your business and thank you for choosing us for your travel to San Antonio. We are currently review our Internet services and are expecting a change to happen soon.
3 out of 5
by A verified travelerfrom Sourh Dakota

Elevators with disco lights!

Posted Oct 20, 2014
Staff were not exceptionally welcoming - except the bartender. Toilet was leaking. Room smelled stale. Bed was not comfortable, but there was a lot of space. At one point only one elevator worked and it was extremely slow. When the 3 elevators did begin working, the lights inside them blinked incessantly for at least 12 hours. We waited for a shuttle to the airport for 25 minutes as they only shuttle every 30 minutes. (Odd for an airport hotel). At check-out there was a pile of something brown on the floor on front of the desk. No attempt was made to clean it during the time we were there. The evening reception was nice, but breakfast is only offered after 7:30 on weekends so we could not enjoy that. We did grab a muffin on the way out - it was tasteless. I was disappointed overall.
Comment from Hotel Management
Nov 25, 2014 by Keith Harward, Hotel Management
We appreciate you taking the time to give us feedback as we are constantly trying to improve our guest's experience. I shared your feedback with the hotel team and we are actively taking steps to constantly improve our hotel and level of service. It is always important for us to hear from our customers in order to better serve all our guests and to further provide a level of service that exceeds those expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel comodo

Posted Oct 18, 2014
Pros: Es agora dabble
Cons: Horarios desayune, wifi y que cumpla con lo que ofrecen
Location: El aeropuerto centros comercial es
Buena, pero sin wifi gratis como lo ofrecian en internet, wifi caro y muy investable el buffet nos indication cerraba a las 10 de la mañana y lo cider ran a las 930
Comment from Hotel Management
Nov 25, 2014 by Keith Harward, Hotel Management
GRACIAS por tomar el tiempo para decirnos como estuvo su estancia en nuestro hotel. Sus comentarios son muy importantes para nosotros y estaremos evaluando los comenarios. Esperamos servirle mejor en su proxima visita a nuestro hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 12, 2014
Free breakfast for a family of four! Affordable rate through Expedia 2 days before our planned vacation. Excellent service.
Comment from Hotel Management
Nov 25, 2014 by Keith Harward, Hotel Management
Thank you for taking the time to let us know how we are doing! I will share your comments with our entire team and of course thank them heartedly for their continued commitment to our guest satisfaction!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Oct 6, 2014
Our stay was good. My kids enjoyed it. This is our second time staying at this hotel.
Comment from Hotel Management
Nov 25, 2014 by Keith Harward, Hotel Management
Thank you for your time and review. We always appreciate seeing positive reviews along with the ones that provide us with opportunities to improve. Come back and see us again soon!
5 out of 5
Recommended
for Families
by Felipefrom Guadalajara

EXCELENTE UBICACIÓN

Posted Sep 25, 2014 on Hotels.com
Es la 3ra vez que me hospedo en el Hotel y me gusta su ubicación y comodidad sin embargo olvide un artículo en mi recamara y estuve hablando varias veces para recuperarlo y no hubo quien me diera solución ni estuviera al pendiente.
Comment from Hotel Management
Nov 25, 2014 by Keith Harward, Hotel Management
Nos da mucho gusto que su estancia fue de su agrado, esperamos volver a servirle en su proxima visita a nuestra Ciudad!