Restaurant

Reviews of Embassy Suites San Antonio Riverwalk-Downtown

3.5 out of 5
Embassy Suites San Antonio Riverwalk-Downtown
125 E Houston St, San Antonio, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 1018 out of 1642 reviews" "
Rating 8 - Good. 328 out of 1642 reviews" "
Rating 6 - Okay. 153 out of 1642 reviews" "
Rating 4 - Poor. 81 out of 1642 reviews" "
Rating 2 - Terrible. 62 out of 1642 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda, Tampa

Liked: Cleanliness, amenities, property conditions & facilities
Excellent choice
Stayed 3 nights in Mar 2024
Response from O'Brian B. -Guest Relations Manager on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Robert

Stayed 1 night in Mar 2024
Response from O'Brian B. -Guest Relations Manager on Mar 26, 2024
We are grateful that you choose Embassy Suites River Walk Hotel. We apologize for any lapse of service and only hope to host you again when your travels bring you back to San Antonio

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was super nice & friendly. Great location, loved the river walk. Breakfast was delicious too!
Stayed 1 night in Mar 2024
Response from Antoine M. -Front Office Manager on Mar 23, 2024
Thank you for your kind words about your most recent visit to Embassy Suites Riverwalk, we are elated to hear you had such an amazing experience as that is what we strive for! We appreciate your business and look forward to hosting you again in the future.

10/10 Excellent

Savvanah

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I had such a great experience at this hotel with my family. We were in proximity to everything. The valet was a little pricey but worth it. We actually didn’t drive as much because everything was in walking distance. Overall the breakfast was awesome, front desk and valet service had great service. We will definitely book the next time in San Antonio.
Stayed 3 nights in Mar 2024
Response from Antoine M. -Front Office Manager on Mar 23, 2024
Thank you for your kind words about your most recent visit to Embassy Suites Riverwalk, we are elated to hear you had such an amazing experience as that is what we strive for! We appreciate your business and look forward to hosting you again in the future.

8/10 Good

Perla

Traveled with family
Liked: Amenities, property conditions & facilities
It was nice good area to stay at.
Stayed 2 nights in Mar 2024
Response from O'Brian B -Guest Relations Manager on Mar 21, 2024
Thank you for sharing your feedback about your experience at the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you again in the future.

10/10 Excellent

Beatriz

Traveled with family
Liked: Cleanliness, property conditions & facilities
Our staying at the property was very nice, Bryan the front desk manager helped us with the issue we had with our room, he gives us a nicer room and was very helpful. The housekeeping staff Ana she was very nice and cleaned out our rooms really nice and very clean. I loved our staying and we looking forward to come back again soon to this property.
Stayed 3 nights in Mar 2024
Response from O'Brian B -Guest Relations Manager on Mar 21, 2024
It’s wonderful to hear about your positive experience, Beatriz! We’re glad that guest services and the housekeeping team were able to make your stay enjoyable. Your kind words are much appreciated, and we can’t wait to welcome you back to the property in the future.

10/10 Excellent

Rosa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My family and I enjoyed our stay and staff was amazing.
Stayed 2 nights in Feb 2024
Response from O'Brian B -Guest Relations Manager on Mar 21, 2024
Thank you for sharing your feedback about your experience at the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you again in the future.

8/10 Good

Eyob

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Antoine M. -Front Office Manager on Mar 14, 2024
Thank you for your good review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

10/10 Excellent

Abigail

Stayed 3 nights in Feb 2024
Response from O'Brian B. -Guest Relations Manager on Mar 28, 2024
Thank you for your business! We appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

10/10 Excellent

Richard

Liked: Property conditions & facilities
Easy check in and great staff
Stayed 3 nights in Feb 2024
Response from Antoine M. - Front Office Manager on Mar 1, 2024
We are happy to hear about the amazing trip of yours and are grateful that we could host you during your stay. We appreciate your business to the Hilton brand and look forward to hosting you again.

10/10 Excellent

luis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Antoine M. -Front Office Manager on Feb 29, 2024
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future

6/10 Okay

Joseph

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Your two-drink happy hour offers a 'second' class list of beverages. If you pay, another class of liquor (the only kind I chose to drink) is available while the 'free' drink is simply cheaper liquor.
Stayed 1 night in Feb 2024
Response from O'Brian B. -Guest Relations Manager on Feb 28, 2024
Embassy Suites San Antonio Riverwalk thanks you for your business, we are sorry that it was only near perfect. We hope to get the opportunity to host you in the future when your travels bring you back to San Antonio.

10/10 Excellent

Cristhian

Liked: Cleanliness, property conditions & facilities
Everything was just right
Stayed 1 night in Feb 2024
Response from O'Brian B. -Guest Relations Manager on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Celso, Palmhurst

Liked: Cleanliness, property conditions & facilities
Nice stay w my kids. Loved the location.
Stayed 1 night in Feb 2024
Response from Antoine M. -Front Office Manager on Feb 25, 2024
We are happy to hear about the amazing trip of yours and are grateful that we could host you during your stay. We appreciate your business to the Hilton brand and look forward to hosting you again

10/10 Excellent

Luis Horacio

Liked: Cleanliness, property conditions & facilities
Good
Response from Antoine M. -Front Office Manager on Feb 24, 2024
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was close and within walking distance.
Stayed 4 nights in Feb 2024
Response from O'Brian B. -Guest Relations Manager on Feb 20, 2024
We are glad to hear that you liked our hotel’s location and that you were able to explore the nearby attractions. Thank you for your feedback and for staying with us. We hope to see you again soon and make your stay even better than the last.

10/10 Excellent

Alicia

Liked: Cleanliness, property conditions & facilities
Great spot close to downtown and the Riverwalk access…love breakfast in the morning and cocktails in the afternoon….hopefully next time I come all the construction will be done on the road….
Stayed 3 nights in Feb 2024
Response from O'Brian B. -Guest Relations Manager on Feb 20, 2024
Thank you for your lovely review and for choosing our hotel. We are happy to hear that you enjoyed our breakfast and cocktails. We apologize for any inconvenience caused by the construction on the road and we appreciate your patience and understanding. We look forward to welcoming you back soon and making your stay even more enjoyable.

10/10 Excellent

Vincent, Miami Beaxh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff at The Range was absolutely incredible!!!
Stayed 2 nights in Feb 2024
Response from O'Brian B. -Guest Relations Manager on Feb 20, 2024
We are thrilled to hear that you had an incredible experience at our hotel and that our staff made you feel welcome and comfortable. We look forward to hosting you again soon and exceeding your expectations.

10/10 Excellent

clifton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the room layout and cleanliness.
Stayed 1 night in Feb 2024
Response from Antoine M. -Front Office Manager on Feb 16, 2024
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

6/10 Okay

Jose

Traveled with family
Disliked: Cleanliness
There was trash left in the room when we arrived. Additionally, there were small cockroaches around the room walls, bathroom and on the ceiling.
Stayed 2 nights in Feb 2024
Response from Antoine M. -Front Office Manager on Feb 14, 2024
Embassy Suites San Antonio Riverwalk thanks you for your business, we are sorry that it was only near perfect. We hope to get the opportunity to host you in the future when your travels bring you back to San Antonio.

10/10 Excellent

Chinenye

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Very nice hotel. Great view from the 16th floor balcony. Amazing breakfast. Strategic location. Walkable distance to riverside shopping center and other beautiful places. Cost of parking is high though. Other than that, everything else is excellent.
Stayed 4 nights in Feb 2024
Response from O'Brian B -Guest Relations Manager on Feb 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Crystal

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Always a great experience staying at this location.
Stayed 2 nights in Dec 2023
Response from Antoine M. - Front Office Manager on Feb 1, 2024
We are happy to hear about the amazing trip of yours and are grateful that we could host you during your stay. We appreciate your business to the Hilton brand and look forward to hosting you again.

10/10 Excellent

MOUNIA

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from O'Brian B. -Guest Relations Manager on Jan 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lauren

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from O'Brian B. -Guest Relations Manager on Jan 27, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Janeth

Liked: Cleanliness, amenities, property conditions & facilities
Great family friends hotel. We enjoyed being on the river walk and having plenty of places to visit within walking distance.
Stayed 2 nights in Dec 2023
Response from Antoine M. -Front Office Manager on Jan 23, 2024
Thank you for your kind words about your most recent visit to Embassy Suites Riverwalk, we are elated to hear you had such an amazing experience as that is what we strive for! We appreciate your business and look forward to hosting you again in the future.

10/10 Excellent

Jeffrey Reese

Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2024
Response from Antoine M. -Front Office Manager on Jan 23, 2024
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

8/10 Good

Brenda

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was nice.
Stayed 2 nights in Jan 2024
Response from Antoine M. -Front Office Manager on Jan 23, 2024
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

4/10 Poor

Leyton

Traveled with family
Disliked: Cleanliness, amenities
Got there and they wouldn’t valet my truck. Said it was to big. But have parked there in the past. They said the hotel no longer control’s that. It is 3rd party now. So asked for refund since we couldn’t park there. We were denied that. Asked for a manager. The guy said I am on duty and had no sympathy for our situation. Hotel was dirty. Had dirty plate by the elevator that set there two day. We have always loved staying there. Even proposed to my wife there. But never again
Stayed 2 nights in Jan 2024
Response from Antoine M. -Front Office Manager on Jan 23, 2024
We are grateful that you chose Embassy Suites Riverwalk and are sorry to hear that your stay was less than perfect. We apologize for any lapse of service and only hope to host you again when your travels bring you back to San Antonio

8/10 Good

Jeremy, Midland

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 3 nights in Dec 2023
Response from O'Brian B. -Guest Relations Manager on Jan 16, 2024
Thank your review on the hotel. Your business to the property is much appreciated and we hope to welcome you back again in the future.

8/10 Good

Lisa R

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The happy hour was such an added bonus! And we loved the breakfast in the mornings--- both were unexpected and very much appreciated! We had a bit of a problem upon check-in due to booking through a third party, but all worked out!
Stayed 3 nights in Jan 2024
Response from Antoine M. -Front Office Manager on Jan 15, 2024
We are happy to hear about the amazing trip of yours and are grateful that we could host you during your stay. We appreciate your business to the Hilton brand and look forward to hosting you again.

10/10 Excellent

Delmy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from O'Brian B. -Guest Relations Manager on Jan 27, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Carlos, Houston

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Antoine M. -Front Office Manager on Jan 15, 2024
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

10/10 Excellent

Ana

Traveled with family
Liked: Amenities, property conditions & facilities
Dirty carpet and mold and out dated bathroom.
Stayed 2 nights in Jan 2024
Response from Antoine M. -Front Office Manager on Jan 11, 2024
We are grateful that you chose Embassy Suites Riverwalk and are sorry to hear that your stay was less than perfect. We apologize for any lapse of service and only hope to host you again when your travels bring you back to San Antonio.

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from Antoine M. -Front Office Manager on Jan 11, 2024
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

10/10 Excellent

Sikander

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great visit nice hotel nice area
Stayed 4 nights in Jan 2024
Response from Antoine M. -Front Office Manager on Jan 13, 2024
Thank you for your kind words about your most recent visit to Embassy Suites Riverwalk, we are elated to hear you had such an amazing experience as that is what we strive for! We appreciate your business and look forward to hosting you again in the future.

10/10 Excellent

Marcela, Houston

Liked: Cleanliness, amenities, property conditions & facilities
Embassy suites is always a wonderful option, mostly because there is friendly courteous, smiling staff enjoying their work. Working together is reflected to optimize an excellent service
Stayed 1 night in Jan 2024
Response from Antoine M. -Front Office Manager on Jan 11, 2024
We are happy to hear about the amazing trip of yours and are grateful that we could host you during your stay. We appreciate your business to the Hilton brand and look forward to hosting you again.

6/10 Okay

Carl, Oklahoma City

Traveled with family
We had stayed at this hotel three years ago. We returned because we considered this Embassy Suites to be one of the best we'd experienced. We frequent this chain because of its ability to accommodate couples with children. This time was very different. The property in and of itself is well maintained, and staff are friendly and helpful. The disappointments were the manager's reception, the breakfast, and housekeeping. During our previous trip, we experienced unlimited alcoholic drinks and an appetizer spread so extensive that it passed as a meal. This time we were limited to two complimentary drinks, and appetizers were a variety of Chex mixes. Some cheese and crackers were available, a few vegetables, but not every evening and not replenished to keep up with the crowd. Breakfast foods were mostly cold. Perhaps the buffet steam table is not used or just not working, but the food was cold. The second and third day I went to the omelet bar. I knew it would be hot because I watched the chef make it. It was delicious! But everything else was cold. Our first night we found no linens for the pullout couch. It took over 30 minutes to get them to us. I had to ask for more glasses in our room, and these were not supplied on a daily basis without my asking. We ran out of soft soap in the shower on the second day, the third day it was still empty. Worst was finding ants in the room, which I reported. Things happen, places change. It's just not the excellent hotel it was. It's average.
Stayed 3 nights in Dec 2023
Response from Antoine M. -Front Office Manager on Jan 11, 2024
Embassy Suites San Antonio Riverwalk thanks you for your business, we are sorry that it was only near perfect. We hope to get the opportunity to host you in the future when your travels bring you back to San Antonio.

8/10 Good

claudia

Traveled with family
Liked: Amenities
No free parking, prepare to pay $50 extra.
Stayed 1 night in Jan 2024
Response from Antoine M. -Front Office Manager on Jan 11, 2024
Embassy Suites San Antonio Riverwalk thanks you for your business, we are sorry that it was only near perfect. We hope to get the opportunity to host you in the future when your travels bring you back to San Antonio.

10/10 Excellent

Jody

Stayed 1 night in Jan 2024
Response from Antoine M. -Front Office Manager on Jan 11, 2024
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

8/10 Good

Noe

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from O'Brian B. -Guest Relations Manager on Jan 27, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joanna L

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from O'Brian B -Guest Relations Manager on Jan 8, 2024
Joanna L, we appreciate the wonderful rating and Embassy Suites Riverwalk looks forward to hosting you again in the future. Thanks for the great review!

10/10 Excellent

Jeffery Eric

Traveled with family
Liked: Cleanliness, property conditions & facilities
Response from Antoine M. -Front Office Manager on Feb 9, 2024
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

8/10 Good

MANUEL

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from O'Brain B. -Guiest Relations Manager on Dec 31, 2023
We're thrilled you enjoyed your time in San Antonio and got to see what the Riverwalk is all about. We look forward to hosting you again when your travels bring you back to San Antonio.

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Antoine M. -Front Office Manager on Dec 30, 2023
Thank you for the good review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

10/10 Excellent

Navy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean hotel and in walking distance to the river walk ,Alamo and many shops. The complimentary breakfast is very good. Staff is very friendly. My kids enjoyed the heated pool. I would definitely come back to this Hotel.
Stayed 3 nights in Dec 2023
Response from Antoine M. -Front Office Manager on Dec 30, 2023
Thank you for your kind words about your most recent visit to Embassy Suites Riverwalk, we are elated to hear you had such an amazing experience as that is what we strive for! We appreciate your business and look forward to hosting you again in the future.

10/10 Excellent

Chantel

Traveled with group
Liked: Cleanliness, room comfort
BEAUTIFULLL
Came here on a birthday trip with my friends and it was absolutely beautiful. I loved how they decorated for Christmas, it was so pretty and gave for lots of good photos! The room was really clean and very spacious with an amazing view of the riverwalk. The complementary breakfast was so delicious and the workers were very kind. I had such an amazing birthday trip and I’m very thankful that the hotel accommodated me and my friends very well.
Stayed 2 nights in Dec 2023
Response from Antoine M. -Front Office Manager on Dec 29, 2023
Thank you for your kind words about your most recent visit to Embassy Suites Riverwalk, we are elated to hear you had such an amazing experience as that is what we strive for! We appreciate your business and look forward to hosting you again in the future.

10/10 Excellent

Robert

Stayed 2 nights in Dec 2023
Response from O'Brain B. -Guiest Relations Manager on Jan 17, 2024
We appreciate the wonderful rating and Embassy Suites Riverwalk looks forward to hosting you again in the future. Robert, thanks for the great review!

10/10 Excellent

Marina

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Antoine M. - Front Office Manager on Dec 26, 2023
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

6/10 Okay

timothy

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I liked that I was in the center of several large resort style hotels.
Response from Antoine M. -Front Office Manager on Dec 28, 2023
Thank you for your review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

2/10 Terrible

Alba

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our tub wouldn't drained and I asked for them to come fix it and they did not come to fix it until 2 hours before we had to check out. We stayed there for 2 days.
Stayed 2 nights in Dec 2023
Response from Antoine M. -Front Office Manager on Dec 28, 2023
We are grateful that you chose Embassy Suites Riverwalk and are sorry to hear that your stay was less than perfect. We apologize for any lapse of service and only hope to host you again when your travels bring you back to San Antonio.