Dear Christian, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide your family with the seamless stay you deserve!Sincerely,Hotel Management

Dear James, Thanks for staying with Extended Stay America and sharing your feedback. We are glad to read you had a great overall stay. We continually strive to enhance our services and accommodations, and your valuable remarks regarding our property's condition guide our continued efforts for future improvement. It was a pleasure hosting you, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Elias, Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management

Dear David, Thank you for taking the time to leave your comments. We appreciate your feedback and are sorry you found the experience below your expectations. We're committed to providing clean and comfortable accommodations for all our guests. If there's anything specific you'd like to share with us about your stay, please feel free to reach out. We value your input and continuously work to improve our services. Sincerely,Hotel Management

Dear Norma, Thank you for sharing your review regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Sincerely,Hotel Management

Dear Irma, Thank you for choosing us for your stay. We're delighted to hear that Extended Stay America's location provided convenient access to nearby stores and restaurants. Your feedback is greatly appreciated, and we strive to offer a convenient and enjoyable stay for all our guests. We hope you had a wonderful time exploring the area, and we look forward to welcoming you back in the future. Sincerely,Hotel Management

Dear Martha, Thank you for choosing us and sharing your experience of your recent visit to our hotel. It is nice to know you had a pleasant stay and found the rooms spacious and comfortable. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Nancy, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Joseph, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. It was our pleasure to host you during your time in San Antonio. We look forward to your next visit.Sincerely,Hotel Management

Dear Abel, We are sorry we failed to meet your expectations and hope you will accept our apologies for the cleanliness issue you experienced during your stay at our hotel. We have shared your feedback with our housekeeping and pest control team to ensure the room receives a deep cleaning. Although such incidents are rare, we are very sorry for the problems you encountered. Everything we do aims at providing you with an excellent hotel experience. Please stay with us another time so we can give you a much more enjoyable experience.Sincerely,Hotel Management

Thank you for your business

Thank you for your business

Dear Allison, Thank you for being our guest. Although you had a pleasant stay, please accept our apologies for our hotel not meeting all your expectations. Providing clean and fresh accommodation is always our essential priority. Sadly, it was not in your case; we will address this matter with our housekeeping and pest control associates to ensure it does not happen again. The room will be getting deep cleaning as a precaution. Please give us another opportunity to host you and welcome you back soon for a better experience.SincerelyHotel Management

Dear Brian, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. If your visit is going differently than expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management

Dear Jose, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. SincerelyHotel Management

Dear Jose, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Venkata, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Thank you for your positive comments Happy Holidays!

Dear Victor, Thank you for the lovely review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they played a significant role in making your stay with us memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

Thank you for your business I am very happy that you enjoyed your stay.

Crystal, thank you for being a guest at Extended Stay America. We are thrilled to know you were pleased with our outstanding service, refreshing accommodations, and thoughtful amenities. It was a pleasure to host you, and we look forward to your return visit. Sincerely, Hotel Management

Good morning and thank you for your feedback

Roxanne, thank you for your honest evaluation. We regret your disappointment with the kitchenware and apologize for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management

Thank you so much for the kind words, please come and stay with us again. Your feedback means so much.