Ratings based on 309 Verified Reviews

They paid and stayed. We double-checked.
1.7 out of 5
53% of guests recommend
1.7 Room cleanliness
2.2 Service & staff
1.7 Room comfort
1.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Weston, Fl

Horrible stay!

Posted Jun 28, 2015
Pros: NOTHING!!!
Cons: Tear the place down...unfit to stay.
Unclean, no air conditioning, dirty bathroom, roaches, water on floor in kitchen. Staff could care less about renters. Unsafe area.
1 out of 5
by A verified traveler from Fort Worth, TX

RUDE RUDE RUDE

Posted Jun 24, 2015
Pros: Nothing
Cons: Everything
When we first checked in the receptionist was very rude, not only to us but others that were walking in. Then we get to the room and it seemed everything was okay, but on the 2nd day we were there, one of the legs broke on the bed around 4pm while I was taking a nap. I went to the front desk to inform them about this and asked if they could have maintenance come over to fix it while we would be out till 10 or 11pm. When we returned the bed was still broke. I went to the front desk and asked if they would comp the price of the room for the night. He proceeded to get upset with me and told me to check out and then he would refund the price. This was all on a very busy weekend in San Antonio, due to high school graduations and there were no rooms available around the area. Therefore we had to end up sleeping on the pull out sofa. Very uncomfortable for someone who has had 6 back surgeries. Stay away from this place, would not recommend it to my worst enemy. Plus my parents had a room there also and had roaches in their room, DISGUSTING!!!
2 out of 5
by A verified traveler

You get what you pay for

Posted Jun 16, 2015
Room was decent with stove, fridge, and microwave. Bed was ok. For the price, i guess i can't complain too much. Overall, not a hotel that I will return to.
1 out of 5
by A verified traveler

HORRIBLE!!!

Posted May 19, 2015
From first sight, it looks old & beaten up. But I still decided to take a chance. Walked into the lobby to check in & there was a lot of strangers walking in & out. Once I got my key & went into the room, the room smelled like someone had died in there. There was dead bugs on the floor, the TV cables were cut open, no door to the restroom, the restroom smelled beyond disgusting & the windows were broken but taped. My husband and I were so mad, we went back to cancel and get out money back. DO NOT stay here. It's very shady and disgusting. Never again. They should be reported.
1 out of 5
Recommended
for Families
by A verified traveler

TRISTE RESERVACION

Posted Apr 7, 2015 on Hotels
PESIMA EXPERIENCIA YA ESTANDO AHI DECIDIMOS NO QUEDARNOS A DORMIR Y PERDER LA NOCHE QUE YA NOS HABIAN REBAJADO DE LA TARJETA DE CREDITO TERMINAMOS PAGANDO OTRO HOTEL DESDE LA RECEPCION QUE ESTABAN CON UN ABANICO DE PEDESTAL YA INDICABA QUE EL RESTO ESTARIA MAL EL DE LA RECEPCION NO DEJABA DE SUDAR, ANTES QUE NOSOTROS ESTABA OTRA PAREJA Y GRITANDOLE AL DE RECECPION POR EL SERVICO Y TERMINO AVENTANDOLE EL DINERO CUANDO NOS DIERON LAS LLAVES OBVIAMENTE ANTES DE BAJAR A NUESTRAS HIJAS DEL CARRO DECIDIMOS VER LA HABITACIÓN Y CUANDO RECORRÍAMOS EL HOTEL TODO FATAL, SE ESCUCHABAN GRITOS, LOS PASILLOS SUCIOS,LA PUERTA DEL CUARTO TODA RALLADA DE LA ORILLA CON NAVAJA, ASI COMO CUANDO QUIEREN ENTRAR A LA FUERZA. EL SOFA-CAMA QUE ESTA DENTRO DE LA HABITACION SUPER VIEJO, EL BAÑO EN PESIMAS CONDICIONES Y DE LAS CAMAS YA MEJOR NO OPINO MAS. 5 MINUTOS BASTARON PARA ARREPENTIRME DE LA RESERVACION,Y REGRESAMOS LAS LLAVES NUEVAMENTE AL AREA DE RECEPCION, DANDOLES LAS GRACIAS Y DICIENDOLES QUE PUES NO ERA O QUE ESPERABAMOS MI ERROR FUE QUE POR LAS PRISAS DE RESERVAR EL MISMO DIA QUE IBAMOS EN CARRETERA NO ME METI A LA PAGINA DEL HOTEL A OBSERVAR LAS IMAGENES LO BUENO ES QUE SOLO FUE UNA NOCHE.EN FIN YA VIENDO EL LADO POSITIVO PREFERI PERDER MI DINERO QUE ARRIESGAR LA SEGURIDAD DE MI FAMILIA ESA NOCHE.
1 out of 5
by A verified traveler

Posted Mar 24, 2015
It was nasty and dirty it had rats and bugs on the bed
1 out of 5
by A verified traveler from Moore OK

Terrible hotel.

Posted Mar 17, 2015
Pros: Nothing about this hotel was likeable.
Cons: Tear it down and start over.
Terrible hotel. Fridge did not work, tv got one station with no volume. The bottom of the door had a hole in it.The room smelled really bad. We felt really unsafe in this hotel.
1 out of 5
by A verified traveler from Michigan

NOT ONLY LOW QUALITY...BUT DANGEROUS!

Posted Mar 17, 2015
Pros: Nothing
Cons: Cleanliness, size of rooms, amenities, clientele.
Location: It was close to the airport and close to all kinds of activities.
We checked into the hotel and I should have known we were in trouble when the clerk asked me to go look at the room to say it was ok before he checked us in. The room was small, and shabby, but it was almost midnight and the area that the hotel was in did not look bad, I said OK to the room. They only gave us one towel, and no washcloth, my husband went to ask for more and they only had one to give us. The sheets were wrinkled and gray, and I saw a cockroach in the bathtub. There also were very poor patch jobs done on the walls where someone had knocked a hole in the wall, and the next door neighbor had what sounded liked a big and vicious dog. On the second night there, we saw 7 cop cars when we got back from our evening activities, and about 1:00 a.m. there was a knock on our door. We did not answer it and someone knocked again. This time my husband said "who is it?" and there was a bit of a commotion outside the door and no one answered. I called the front desk and told them what was going on and the person who answered the phone said "It might have been the SWAT team, there is a bit of a situation going on here, they may want you to evacuate and come to the front office." Then he put me on hold and came back to the phone and said "no you are in a different part of the hotel, just stay put and call me if anyone comes to your door again." We later heard what sounded like gun shots, about 5 times. Then all was quiet. Needless to say the next morning we checked ou
2 out of 5
by A verified traveler

Room needs work, no one knew what washcloth is.

Posted Mar 13, 2015
If it was really cold the heater is in LR by the front door. Would have to prop door of BR open for heat to reach that area. Asked 2 times for washcloth the second time at front desk. Didn't know what it was just gave me towels. They where so rough it good for scratching the back.
1 out of 5
by A verified traveler

Terrible Hotel

Posted Mar 12, 2015
Do not book at this Hotel! The hotel is dirty, run down, and falling apart! The pictures on line do not look anything like the rooms once you get there! The lock On our room did not even work right! We did not stay at all! We went to the Travel Lodge AT&T Center instead and had a wonderful stay!