Ratings based on 2,662 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NY.

Posted May 3, 2015
Pros: I liked the swimming pool and the gym
Cons: An elevator in farther and farthest rooms
Location: We don't have much time because we're in conference most of our stay in the hotel
the hotel lobby is not impressive especially the staging of furnitures.Ruth Steakhouse within the hotel is overpriced.We're in the 23rd floor and there was no elevator in between the farthest rooms and it's a long walk to the elevators.But it's good that the hotel provide drinking water everyday.
Comment from Hotel Management
May 7, 2015 by Allyson S, Hotel Management
Thank you for taking the time to review your recent stay with us. We apologize the lobby and layout of the hotel were not to your liking. We will keep this in mind for future updates.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2015
Pros: staff was extremely friendly and helpful. Great location.
Cons: more bureau space...2 drawers is not enough for a couple staying a week!
Location: Riverwalk locale, history all around!
Booked because the conference I was attending was in the hotel and the Gonzalez Convention Center next door.
Comment from Hotel Management
May 7, 2015 by Allyson S, Hotel Management
We appreciate your feedback. Looking forward to seeing you soon!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

Nice location on the river walk in San Antonio

Posted May 1, 2015
Pros: location! i did like the location the best!
Cons: Wait times for the elevators, travel to/from airport per taxi or shuttle bus ($20.00/person).
Location: shopping mall about a block away and the river walk which is just bautiful
Nice overall experience. I was there for a conference. Location is right on the river walk, many restaraunts and shopping near by. Long waits for the elevators during the daytime hours during busy convention times, seemed to be only one of the three elevators running for our floor levels.
Comment from Hotel Management
May 7, 2015 by Allyson S, Hotel Management
We enjoyed reading your feedback and are happy to hear you enjoyed your stay with us! We look forward to your next trip to San Antonio.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom houston

Posted May 1, 2015
Great location on the riverwalk. Staff was very friendly to us on our trip. One thing I really enjoyed was the rooftop pool and awesome gym.
Comment from Hotel Management
May 7, 2015 by Allyson S, Hotel Management
Thank you for taking the time to review your recent stay with us. We are glad to hear you enjoyed our gym and pool area. We look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NC

Everything was great.

Posted Apr 30, 2015
Everything was great. Arrive me earlier than expected and was able to check in immediately upon arrival.
Comment from Hotel Management
May 7, 2015 by Allyson S, Hotel Management
We appreciate your feedback. Looking forward to seeing you soon!
3 out of 5
by A verified travelerfrom Charlotte, NC

Located downtown

Posted Apr 21, 2015
Rooms clean but small and need upgrading. Hall carpet worn and stained. Concierge unable to assist with basic questions such as gift shop hours, restaurant recommendations..
Comment from Hotel Management
Apr 23, 2015 by Allyson S, Hotel Management
Thank you for taking the opportunity to review your recent stay with us. Please accept a sincere apology from our team in regards to your visit. We would love to make things right and hope that you will give us another opportunity in the future to provide you with the service both you and we expect.
1 out of 5
by A verified travelerfrom Costa Rica

Apart from location, is anything else?

Posted Apr 19, 2015
Hotel is well located, thats the only good thing. I paid almost $300 per day and It excluded breakfast, parking and receiving packages. Regarding this, the hotel has a ridiculous policy of sending all guests packages to a FedEx office in the hotel and they charge you for receiving them. I had to complaint about this with the manager, otherwise I would pay extra $85.00. Rooms are small and the finishes are not according to the price you pay. I dont think I would stay in a Hyatt anymore. If you are thinking about this hotel, I would suggest another half price hotels which add more value.
Comment from Hotel Management
Apr 23, 2015 by Allyson S, Hotel Management
Thank you for taking the opportunity to review your recent stay with us. We apologize for your less than pleasurable experience. We would love to have another opportunity in the future to provide you with the standard of service both you and we expect.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2015
Location: Great hotel location, Alamodome, Riverwalk, downtown, and many restaurant between 10 minutes walking distance!
Great hotel and service, stay for one night only to attend an Alamodome event but defenitly I'm planing to return again.
Comment from Hotel Management
Apr 23, 2015 by Allyson S. , Hotel Management
Thank you for this kind review. We are happy to hear you enjoyed our property’s Riverwalk location. We look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland, Ontario, Canada

Great location and service!

Posted Apr 17, 2015
Pros: Easy walking distance to the Alamo and several of the major sites, Riverwalk and retail shops in the downtown core.
Cons: While additional room amenties are listed on a card in the room, it would be nice if bathrobes were in the closet rather than have to ask for them.
Check-in was a breeze and the Concierge, Roland, is one of the best - active listener, courteous and professional - and he was able to handle a minor situation and indeed even surpass my expectations!
Comment from Hotel Management
Apr 23, 2015 by Allyson S., Hotel Management
We enjoyed reading your feedback and are happy to hear you enjoyed your stay with us! We look forward to your next trip to San Antonio.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom laredo

nice hotel downtown

Posted Apr 17, 2015
very nice hotel downtown san antonio, very clean and good price.
Comment from Hotel Management
Apr 23, 2015 by Allyson S, Hotel Management
We appreciate your feedback. Looking forward to seeing you soon!