Ratings based on 1,820 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel in downtown.

Posted Jun 8, 2014
Good experience. In San Antonio having good time. Hotel location very convenient in the area.
Comment from Hotel Management
Jan 9, 2014
We appreciate your feedback. Looking forward to seeing you soon!
4 out of 5
Recommended
for Everyone
by Chris from katy, TX

Very nice Hotel

Posted May 30, 2014
My experience with this hotel was great. This is the second time that I was there, and I could be going again. The hotel has very good location for everyone, couple, family, student and business . Easy it connects you with the river-wake. It has a nice pool and fitness, one fancy restaurant and one excellent bar. The parking is expensive but you have options.
Comment from Hotel Management
Jan 23, 2014
Thank you for taking the time to review your recent stay with us. We are glad to hear you enjoyed our location. We look forward to seeing you again soon!
4 out of 5
Recommended
for Couples
by A verified traveler

Posted May 28, 2014
rooms very small. good locationtoRiverwalk.
Comment from Hotel Management
Jan 9, 2014
We appreciate your feedback. Looking forward to seeing you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

None.

Posted May 27, 2014
Pros: See Experience.
Cons: See Experience.
Location: See Experience.
Booked a king-size bed through Expedia, received 2 double beds. I was told booking through a 3rd party company does not mean I will get what type of room I book. Tell me why I should continue to use Expedia?
3 out of 5
Recommended
for Everyone
by austin from austin tx

Nice Hotel /Pricey Parking

Posted May 27, 2014
Cons: Add a Hot Tub to the pool area
Location: decent location on the riverwalk. The alamo, ripleys museum and rivercenter mall are within walking distance.
We stayed at this Hotel over the memorial day weekend. We enjoyed the stay but we were disappointed that it did not have a hot tub, because it was windy/cloudy which made the pool water extra cold. Its in the riverwalk area so you can easily walk everywhere. We thought the self parking was pricey $26 a day, but overall it was good
Comment from Hotel Management
Jan 9, 2014
Thank you for your feedback. We are happy to hear you enjoyed your stay with us. We appreciate your comments and suggestions and look forward to seeing you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Anniversary weekend.

Posted May 26, 2014
We arrived late on Friday evening but the bell hops outside were great. I checked in while my husband parked the car. I had to wait on my husband for a couple of minutes and all of our things were in the room when we got there. Everyone was great.
Comment from Hotel Management
Jan 10, 2014
Thank you for this kind review. We are happy to hear you enjoyed our property during your trip to San Antonio. We appreciate your feedback and look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2014
My friends and I had a blast! We were a group of 6, staff was able to manage to get our rooms on the same floor! Staff was friendly and knowledgable! I would deff stay at the grand hyatt again!
Comment from Hotel Management
Jan 9, 2014
Thank you for this kind review. We are happy to hear you enjoyed our property’s Riverwalk location. We look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Seemed very well run hotel.

Posted May 23, 2014
Was only there to overnight, but from what I saw the hotel seemed very well run. Rooms are modern and still feel new. I checked the amenities and they were very nice. I travel quite a bit and have been to San Antonio often, And this hotel had a more sophisticated feel than most hotels in San Antonio. It is pricey and now I see why, and it was worth it!
Comment from Hotel Management
Jan 10, 2014
Thank you for this kind review. We are happy to hear you enjoyed our property during your trip to San Antonio. We appreciate your feedback and look forward to seeing you again soon!
2 out of 5
by JJ

Needs a Deep Cleaning

Posted May 21, 2014
Pros: Fitness center was amazing and super clean. Location was good.
Cons: Deep clean the rooms. Even the headboards were dirty.
The hotel itself was nice, bright lobby, FABULOUS work out facilities. However, the carpet in our room was disgusting. My white socks were jet black after one trip from the bed to the bathroom. I did mention it to the hotel staff. I have never seen such dirty carpet. Water in our room was warm, never got cold so brushing teeth or getting a drink was not great. Mentioned that as well and staff came to fix it, but whatever they did, it did not work. I would definitely recommend another hotel on the riverwalk if you have a choice.
Comment from Hotel Management
Jan 22, 2014
Thank you for taking the opportunity to review your recent stay with us. We apologize for your less than pleasurable experience. We would love to have another opportunity in the future to provide you with the standard of service both you and we expect.
1 out of 5
by A verified traveler

Horrendous

Posted May 20, 2014
There was no water for a shower the morning of my stay.
Comment from Hotel Management
Jan 22, 2014
Thank you for taking the time to review your stay with us. During your stay we experienced a very unfortunate water main break in a city pipe. It did affect the water supply within the hotel for a short period of time but was quickly restored. We apologize for the inconvenience this caused during your stay.