Ratings based on 1,980 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from laredo, tx.

nice hotel downtown

Posted Sep 29, 2014
everything was perfect, service, price and location.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Great Hotel, Great Location

Posted Sep 29, 2014
Cons: Our room had a funny smell. Parking was not free. The bed was a little on the hard side. Had to pay for wifi.
Location: Right next door to the convention center. Within walking distance of many eateries, a mall, and the River-walk. Also, a church very close by.
This hotel was amazingly close to where we needed to be, that was the big selling point for us. The staff was welcoming and helpful. They even checked us in before check in time, very accommodating. The room was a nice size for our needs. Everything worked. Beautiful lobby with a 24 hr cafe and a bar.
3 out of 5
Recommended
for Everyone
by A verified traveler

Next door to H G convention center

Posted Sep 27, 2014
Front desk staff was not the friendliest I have encountered. Room was neat. Had to kill a roach in the room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Standard conference hotel; not family friendly

Posted Sep 23, 2014
Pros: bed was comfortable
Cons: cleaning services
Location: children's museum 15 min walk from hotel
Stayed here for a conference in San Antonio; room could have been a bit cleaner; bed was comfortable; not family friendly hotel/area (Riverwalk) for a 2yo; no groceries within walking distance; no parks; Children's museum was nearby.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2014
This hotel was great and had a wonderful location. I would recommend this hotel for anyone needing quick access to the River Walk and Convention Center. Although there is some construction next to the hotel from my room i could not hear any loud noises.
Comment from Hotel Management
Sep 23, 2014 by Stephanie, Hotel Management
We appreciate your feedback. Looking forward to seeing you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Angelo, Texas

Great location on the River walk

Posted Sep 8, 2014
Pros: Location
Cons: Bidet, fans in bathroom and sleeping area. Better insulation.
Location: On the River walk, what more can I say?
The hotel is nice, is in a great location, and has great meeting spaces. The rooms are average. No special features. The hall noises were easily heard from the rooms. Why don't hotels install ceiling fans? For that matter, bathroom fans? A bidet in the bathroom would be a welcome addition as well. Anyway, the customer service was great. They made sure we had all of the extras that we requested (with the exception of a bidet and fans). The 24 hr coffee shop was a plus. The chaise lounge was a great addition to the room. I'd stay there again, but I would bring a fan instead of playing fan noises with my iPad all night.
Comment from Hotel Management
Sep 23, 2014 by Stephanie, Hotel Management
Thank you for your feedback. We are glad to hear you enjoyed the customer service provided by our staff. We hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arlington TX

hotel stay

Posted Sep 8, 2014
Pros: staff and space at conference
Cons: parking, wifi, making sure rooms are cleaned daily and no items left over from previous renters
Location: a lot of dining and shopping were in walking distance
I guess most hotels are going for pay for parking. This is the first time I experienced this. I think that parking should be included in your stay and if you are visiting the hotel for a conference or something like that and not actually staying at the hotel, you should be required to pay. I never saw a microwave or refrigerator in the room. Also $10/day for wifi??? Bring your own. I found some belongings from the previous renters in the room so I am wondering about if it was really cleaned. Other than those issues the beds were comfortable, towels clean (they gave us clean towels but did not remove the dirty). There were plenty of room at the conference. The staff was wonderful!
Comment from Hotel Management
Sep 23, 2014 by Stephanie, Hotel Management
Than you for taking the time to review your recent stay with us. We appreciate your feedback and comments and hope you choose the Grand Hyatt for your next stay in San Antonio!
5 out of 5
Recommended
for Everyone
by A verified traveler

San Antonio Riverwalk

Posted Sep 8, 2014
Pros: Location, cleanliness, ambiance
Cons: Nothing
Location: Riverwalk
Awesome experience. Stayed for three days; wish we could have stayed longer!
Comment from Hotel Management
Sep 19, 2014 by Stephanie, Hotel Management
We appreciate your feedback. Looking forward to seeing you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Nice hotel at Riverwalk

Posted Sep 5, 2014
This was my second visit to San Antonio and I found that Grand Hyatt is much nicer than the Marriott Hotel. The room design looks modern and quite roomy. The location is very convenient where you can find Starbucks at the lobby and directly connected to Ruth’s Chris Steak House, at the side of the Riverwalk. The staffs are very friendly tool. I'm planning to visit San Antonio again in Dec/Jan and I'm pretty sure I will stay in this hotel again.
Comment from Hotel Management
Sep 19, 2014 by Stephanie, Hotel Management
Thank you for your feedback. We are glad to hear you enjoyed the location of our property. We hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Grand.

Posted Sep 5, 2014
What's not to like. On the Riverwalk, a 5minute walk from the action. Away from the crowds.
Comment from Hotel Management
Sep 19, 2014 by Stephanie, Hotel Management
We appreciate your feedback. Looking forward to seeing you soon!