Ratings based on 1,780 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by mayra from Royse city

Beautiful hotel walking distance to everything!

Posted Apr 14, 2014
Love the hotel,very clean, everything you needed was walking distance, got a great deal on price. The only think i didn't like was paying for parking was high.
5 out of 5
Recommended
for Everyone
by April from Houston, TX

Great location!

Posted Apr 14, 2014
Pros: Location, comfort and professionalism of staff
Location: a short walk from Tower of Americas and Riverwalk. Market Square was easy to access with a bus or taxi ride.
visited san antonio for Fiesta weekend. location of hotel was great, everything was in walking distance or just a bus/trolley/taxi away. thought the 27 dollar garage parking overnight was over rated but i had the reassurance my car was ok when i was out.
4 out of 5
Recommended
for Everyone
by Elle from Seattle, WA

Very close walking to all the great attractions

Posted Apr 11, 2014
Pros: location
Cons: better service for check out times. We asked for a bellhop to check out and they stated it would be about an hour wait.
Location: Alamo, shopping, movie theater, great restaurants, right next to riverwalk
it was good, the room that was advertised was not what we received but it was clean and very expected of the Hyatt.
Comment from
Jan 14, 2014
Thank you for your feedback. We are glad to hear you enjoyed your stay with us. We hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by Panhandler from Idaho

River walk mini holiday.

Posted Apr 10, 2014
Pros: Location, comfortable and quiet room.
Cons: Parking fee is pure usury!
Very good location for River Walk and historical San Antonio.
Comment from
Jan 14, 2014
Thank you for this kind review. We are happy to hear you enjoyed our property during your trip to San Antonio. We appreciate your feedback and look forward to seeing you again soon!
1 out of 5
by MPORTER from SAN ANTONIO GRAND HYATT

Staff is Terrible

Posted Apr 8, 2014
Pros: NOTHING
Cons: REBUILD
Location: AT THE END OF THE ROAD
The carpet is as old as the dirt outside. 29.00 bucks for self parking. They charge your credit card 50 buck for a charge you dont make. I called customer service but they are just as rude.. I wanted the charges removed the same day and they wanted me to call my bank 3 way to explain the charges to them. Never again!!!!
Comment from
Jan 14, 2014
Thank you for taking the opportunity to review your recent stay with us. We apologize for your less than pleasurable experience. We would love to have another opportunity in the future to provide you with the standard of service both you and we expect.
3 out of 5
by A verified traveler

better options out there

Posted Apr 8, 2014
nice hotel, rude staff (especially the valet crew)
5 out of 5
Recommended
for Everyone
by A verified traveler

lots of pillows

Posted Apr 7, 2014
Pros: everything
Location: right in the middle of downtown close to all the great restaraunts and the riverwalk
a+++ service clean comfortable rooms beautiful lobby
Comment from
Jan 14, 2014
We appreciate your feedback. Looking forward to seeing you soon!
5 out of 5
Recommended
for Everyone
by Tresa from Abilene, TX

Helpful and accommodating staff

Posted Apr 2, 2014
Pros: Consideration and accommodation with early check-in Helpful hotel staff in all areas
Location: Near numerous restaurants and downtown venues Only half a mile from concert venues and Backstage Live
Being a guest with physical challenges as well as health concerns, I have to request early check-in for a very special, usually once-yearly event. The staff of the Grand Hyatt were the most efficient, helpful, and compassionate regarding this issue that I have encountered. Our room was immediately available upon arrival, making it possible for me have adequate time to be ready for the event, and even allowing my husband to enjoy a lovely lunch! I definitely would recommend a stay at this hotel, which is very near all the downtown attractions. Thank you for making our stay a wonderful memory.
Comment from
Jan 14, 2014
We enjoyed reading your feedback and are happy to hear you enjoyed your stay with us! We look forward to your next trip to the Alamo City!
5 out of 5
Recommended
for Everyone
by Kim from Austin

Great Place to Stay

Posted Mar 31, 2014
Pros: The location, Perks(food/drinks), room service!!!
Cons: Juice bar in workout area! (serving fresh juices) The one smoothie I wanted to buy was not available.
Location: River Walk! Convention Center is next door(perfect)
I loved this hotel & our stay here. I just need an excuse to go back!!!
Comment from
Jan 2, 2014
We appreciate your feedback. Looking forward to seeing you soon!
3 out of 5
by Nick from Odessa, TX

Pricing like a 5 star, bed like a 1 star.

Posted Mar 24, 2014
Hotel was lovely looking. Staff was wonderful, helpful and polite. Pricing was high, but that is to be expected at the Riverwalk and being a nice Hyatt. Where this hotel greatly disappointed was the parking and bedding. In the 2 days we stayed at the property we spent over an hour driving around in there parking dungeon looking for a place to park. Not cool. The beds were, for lack of a better term, exhausted. There was no support to them and the springs creaked every time you moved. Pillows were no better than the beds. While I like the staff, location, and ambiance of this hotel, I could not recommend it. Part of a nice trip experience is being well rested. I did not get that here.
Comment from
Jan 2, 2014
Thank you for taking the time to review your recent stay with us. We are glad to hear you enjoyed our staff. We hope to see you in the future.