Ratings based on 1,823 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

extremely dissapointing

Posted Jul 23, 2014
Pros: the front desk personnel was outstanding, friendly and accomidating
Cons: better amenities for guests, much more comfortable furniture in room room service to be available at all times backup plan when something happens
Location: fine
Room very small only one closet small batheoom no comortable chair in room way too high to charge for parking when the price of the room was outrageous terrible restaurants in hotel no special amenities room service closed for having 2 large conventions in one hotel the elevator and bell hopservice was horrible especially the elevator svs over all a total dissapointment for a hyatt regency
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2014
Pros: Registration desk handled crowds very efficiently.
I liked the location near the Convention Center and the Riverwalk
Comment from Hotel Management
Jul 29, 2014 by Stephanie, Hotel Management
We appreciate your feedback. Looking forward to seeing you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from indiana

Nice hotel..great location

Posted Jul 12, 2014
Was a little disappointed that the shower was not clean when we checked into room
Comment from Hotel Management
Jul 29, 2014 by Stephanie, Hotel Management
Thank you for your feedback. We are happy to hear you enjoyed the location of our hotel. We appreciate your comments and suggestions and look forward to seeing you soon!
4 out of 5
Recommended
for Couples
by A verified traveler from Houston

Nice hotel, but read the fine print.

Posted Jul 7, 2014
Pros: Location, excellent staff
Location: On the River Walk, next to the Convention Center and very close to the River Center Mall.
Came for the July 4th weekend. Hotel was very crowded, with an amazing number of small children. We had a noisy group next to us the first night, but they moved us to another room for the balance of our stay and gave us a consideration on our bill. Every staff member we interacted with during our stay was outstanding and a pleasure to deal with. It is obvious that management cares.Be aware that there are some significant fees in addition to those shown, such as $27 - 33 per day for parking and $10 per day for Internet access. I consider that to be on Expedia (and me for not checking), not on the hotel, hence the comment about reading the small print.
Comment from Hotel Management
Jul 9, 2014 by Stephanie, Hotel Management
Thank you for taking the time to review your recent stay with us. We are glad to hear you enjoyed our guest rooms and staff members. We look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Weekend getaway

Posted Jul 7, 2014
Pros: Great staff, excellent customer service. Ease of check-in process/ check-out. Great amenities.
Cons: Nothing on this particular trip everything was smooth and great.
Location: Great location on the river walk in San Antonio, Texas. Very close to the River Center mall and the shops and restaurants as well.
Great experience will definitely stay here again. Staff was very courteous from the valet to the hotel staff and the concierge. Everyone was very delightful and more than willing to assist us. For some reason the booking website I used had changed up my first and last name a bit which made it difficult to locate my reservation. The hotel staff member went out of his way to locate my reservation and had me set up in a great room. Hotel was very busy due to the holiday weekend but the staff was more than willing to assist us whenever we needed anything at all. Hotel is right on the riverwalk so it's easy access to all the shops and dining areas on the river. Great experience my wife and I really enjoyed our stay we will definitely be back again.
Comment from Hotel Management
Jul 9, 2014 by Stephanie, Hotel Management
Thank you for this kind review. We are happy to hear you and your wife enjoyed our property’s Riverwalk location. We look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Close to river walk

Posted Jul 7, 2014
Hotels location very conveniently we can go any where by walking..
Comment from Hotel Management
Jul 9, 2014 by Stephanie, Hotel Management
Thank you for your feedback. We are glad to hear you enjoyed the location of our property. We hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect room to view the 4th Fireworks display

Posted Jul 6, 2014
Pros: The View
Cons: Nothing
Location: The River walk
Excellent and staff were great! Thanks for the wonderful night!
Comment from Hotel Management
Jul 9, 2014 by Stephanie, Hotel Management
We appreciate your feedback. Looking forward to seeing you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Posted Jul 6, 2014
Very nice hotel, room was not anything special but view was beautiful
Comment from Hotel Management
Jul 9, 2014 by Stephanie, Hotel Management
We appreciate your feedback. Looking forward to seeing you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice view of the city

Posted Jul 1, 2014
It will a great experience next to everything I wanted to do....
Comment from Hotel Management
Jul 9, 2014 by Stephanie, Hotel Management
We appreciate your feedback. Looking forward to seeing you soon!
4 out of 5
Recommended
for Everyone
by Julee from illinois

Great location, close to river walk.

Posted Jun 24, 2014
Very nice hotel. My room was a little small. Pool was awesome. Right across from the river walk.
Comment from Hotel Management
Jun 27, 2014 by Stephanie, Hotel Management
We appreciate your feedback. Looking forward to seeing you soon!