Ratings based on 238 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
by A verified traveler

Posted Jul 5, 2014 on Hotels.com
Very nice stay
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jun 30, 2014 on Hotels.com
Had a great time great place to stay at..
4 out of 5
Recommended
by A verified traveler

Had a good stay

Posted Jun 25, 2014 on Hotels.com
Nice hotel overall. Good breakfast and friendly staff. Good location if you're looking at doing Schlitterbahn a few days and Sea World a few (and downtown). It's pretty much in between those two. Lots of restaurants close by. Only complaint was about reservations/billing. I reserved 2 rooms through HOTELS.com, but when I got there they only had one. My friend had to get a room then, and then they had him checking out too soon. I then got my credit card bill and they charged me an extra day that I did not stay. They fixed it no problem, but kind of a pain.
5 out of 5
Recommended
for Everyone
by JO from DeMotte, IN

Very Nice Hotel

Posted Jun 16, 2014
This is a very nice hotel. We stayed for 5 days. The rooms were very clean and kept clean during our stay. The hotel staff were very polite and helpful. There is a mall area across the road with plenty of shops and restaurants. We would definately stay here again and would recommend this hotel. The complimentary breakfast was very good and changed daily.
Comment from Hotel Management
Sep 3, 2014 by Brittan y, Hotel Management
We want to thank you for the kind words you said about our hotel. Your thoughts are important to us, but we’re especially please when the feedback is positive. We’ll be sure to share it with the hotel staff. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfies customer we have, the more our business will thrive. We really appreciate you taking the time to let us know we’re doing something right. We look forward to serving you in the future.
4 out of 5
Recommended
for Families
by Kelly K. from League City, Tx

Clean, new hotel with friendly staff!

Posted Jun 15, 2014 on Hotels.com
The hotel was new, clean and contemporary which made it aesthetically pleasing. The breakfast area was comfortable and clean; the breakfast staff were very attentive and helpful. Our room was clean and comfortable. Only disappointment was the shower head pressure...very low. Otherwise, happy with the room. The indoor pool was fine as far as indoor pools go (we are not "fans" of indoor pools though). Location was excellent if you are traveling to both downtown San Antonio and Schlitterbahn in New Braunfels. Also there is a huge shopping center very close with every store you may need on your trip as well as plenty of restaurants. Access was also good. The front desk staff were also very warm and friendly. We would definitely return to this hotel!
5 out of 5
Recommended
by Ann-Marie from Dallas

Amenities

Posted May 22, 2014 on Hotels.com
It would be nice if this hotel had a conference room, however that being said - when I don't need a conference room, this is my favorite place to stay on the North side of town.
Comment from Hotel Management
Aug 9, 2014 by Brittany, Hotel Management
We want to thank you for the kind words you said about our hotel. Your thoughts are important to us, but we're especially pleased when the feedback is positive. We'll be sure to share it with the hotel staff. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.
5 out of 5
Recommended
for Business Travelers
by McKenna from NC

Posted May 2, 2014 on Hotels.com
Very pleased with property. Very nice, clean and pleasant smell.one of the best Hampton Inn's I've stayed.
5 out of 5
Recommended
for Personal Event
by Charlie from North Carolina

Excellent Hotel

Posted Apr 27, 2014 on Hotels.com
This hotel is great from check in to departure, everything was great.
Comment from Hotel Management
Aug 9, 2014 by Brittany, Hotel Management
We want to thank you for the kind words you said about our hotel. Your thoughts are important to us, but we're especially pleased when the feedback is positive. We'll be sure to share it with the hotel staff. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.
5 out of 5
Recommended
by Kevin H from Dallas

Most wonderful hotel stay

Posted Apr 19, 2014 on Hotels.com
This is one of the best hotel I have ever stayed at. Not only is the place new and clean, but the room is big! We stayed at the king bed executive suite and it has a 50"+ big screen TV and can swivel to the left or right of the room (it is above the office desk), a living room with sofa that I would actually sat on, and a functional kitchen area fully equipped. For those of you who are budget conscience, the best thing is that it won't break your bank!
Comment from Hotel Management
Aug 9, 2014 by Brittany, Hotel Management
We want to thank you for the kind words you said about our hotel. Your thoughts are important to us, but we're especially pleased when the feedback is positive. We'll be sure to share it with the hotel staff. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.
5 out of 5
Recommended
for Everyone
by christina b

Very nice

Posted Apr 19, 2014
Everyone there was super nice and helpful! Will defiantly come back on our next trip!
Comment from Hotel Management
Jun 4, 2014 by Brittan y, Hotel Management
We want to thank you for the kind words you said about our hotel. Your thoughts are important to us, but we're especially pleased when the feedback is positive. We'll be sure to share it with the hotel staff. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.