Ratings based on 333 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2015
Cons: I do not like the fact that the Hotel is called Hampton in and Suites, but the rooms are not all suites. our room was a hotel room w 2 queen beds
The hotel experience was fine. We got to breakfast late, and rather than allowing us to eat, we were rushed out of the breakfast room. Understandably, we were late, but there was still plenty of hot food available. The kitchen staff closed the doors on us as if we were begging for food vs. people who actually paid for the hotel stay.
Comment from Hotel Management
Mar 16, 2015 by brittany Boyd, Hotel Management
Thank you for taking the time to communicate why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. Our company aims to consistently deliver a professional service to our customers. We will evaluate how we can prevent this problem from occurring in the future. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and hope to serve you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelente

Posted Feb 3, 2015
Cons: Personal de Recepción.
Excelente las camas Excelente el desayuno Excelente el WiFi Excelente Ubicación
Comment from Hotel Management
Mar 16, 2015 by brittany boyd, Hotel Management
We just wanted to take a moment to let you know how much we appreciate your business and positive comments. We really value you taking the time to let us know we're doing something right. If there is anything we can do for you, please let us know. We would also like to know where we can find more great clients like you! It's customers like you that make this business worthwhile. Thanks again and we look forward to serving you in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario Canada

Excellent hotel close to the Natural Bridge Cavern

Posted Feb 2, 2015
Pros: It was located very close to the caverns and the Alamo both of which we were visiting on our travels. It was very new and just great in every respect
Cons: No complaints.
Location: We found a wonderful restaurant called Houlihan's right next door and it was a wonderful place to have dinner. We stayed only one night.
We stayed here for one night only and found it to be a very nice hotel. It is a very new hotel. It was great to have a hot breakfast included the next morning before we left to continue our travels.
Comment from Hotel Management
Mar 12, 2015 by Brittany Boyd, Hotel Management
We want to thank you for the kind words you said about our hotel. Your thoughts are important to us, but we're especially pleased when the feedback is positive. We'll be sure to share it with the hotel staff. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom houston

Great Price! Great hotel!

Posted Jan 30, 2015
Pros: clean!
Cons: move it downtown
Location: good restaurants and near the highway
The front desk folks were great! The room was clean.. would stay there again!
Comment from Hotel Management
Mar 16, 2015 by brittany boyd, Hotel Management
We just wanted to take a moment to let you know how much we appreciate your business and positive comments. We really value you taking the time to let us know we're doing something right. If there is anything we can do for you, please let us know. We would also like to know where we can find more great clients like you! It's customers like you that make this business worthwhile. Thanks again and we look forward to serving you in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

Posted Jan 23, 2015
Was a nice stay. Could use a nice bench outside by the front door.
Comment from Hotel Management
Jan 23, 2015 by Brittan y, Hotel Management
Thank you for your review. We appreciate you taking the time to comment about your stay with us. We look forward to seeing you in the future.
4 out of 5
Recommended
for Couples
by jeromefrom Houston

Hotel Visit

Posted Jan 14, 2015 on Hotels.com
I frequent this hotel when visiting the San Antonio area. Hotel was accommodating.
Comment from Hotel Management
Mar 28, 2015 by Brittany, Hotel Management
We want to thank you for the kind words you said about our hotel. Your thoughts are important to us, but we're especially pleased when the feedback is positive. We'll be sure to share it with the hotel staff. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.
3 out of 5
Recommended
for Families
by A verified traveler

Posted Jan 13, 2015 on Hotels.com
Comment from Hotel Management
Mar 28, 2015 by Brittany, Hotel Management
We want to thank you for the kind words you said about our hotel. Your thoughts are important to us, but we're especially pleased when the feedback is positive. We'll be sure to share it with the hotel staff. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.
5 out of 5
Recommended
for Families
by Hugo Antoniofrom México DF

Muy bien

Posted Jan 13, 2015 on Hotels.com
Muy bien todo excelente si regreso el desayuno de buena calidad.
Comment from Hotel Management
Mar 28, 2015 by Brittany, Hotel Management
We want to thank you for the kind words you said about our hotel. Your thoughts are important to us, but we're especially pleased when the feedback is positive. We'll be sure to share it with the hotel staff. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Corpus Christi, TX

Nice hotel ... Very impressive

Posted Jan 10, 2015
Had a great stay...good breakfast buffet...very restful weekend.
Comment from Hotel Management
Jan 11, 2015 by Brittan y, Hotel Management
We just wanted to take a moment to let you know how much we appreciate your business and positive comments. We really value you taking the time to let us know we're doing something right. If there is anything we can do for you, please let us know. We would also like to know where we can find more great clients like you! It's customers like you that make this business worthwhile. Thanks again and we look forward to serving you in the future.
5 out of 5
Recommended
for Business Travelers
by Richardfrom Niagara Falls

Great Stay in Schertz

Posted Jan 9, 2015 on Hotels.com
Great stay. Only one small problem, the printer in the business center was out of service.
Comment from Hotel Management
Mar 14, 2015 by Brittany, Hotel Management
We want to thank you for the kind words you said about our hotel. Your thoughts are important to us, but we're especially pleased when the feedback is positive. We'll be sure to share it with the hotel staff. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.
Comment from Hotel Management
Mar 14, 2015 by Brittany, Hotel Management
We want to thank you for the kind words you said about our hotel. Your thoughts are important to us, but we're especially pleased when the feedback is positive. We'll be sure to share it with the hotel staff. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.