Outdoor pool, sun loungers

Reviews of Hampton Inn & Suites Boerne

2.5 out of 5
Hampton Inn & Suites Boerne
34935 IH-10 West, Boerne, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 602 out of 969 reviews" "
Rating 8 - Good. 248 out of 969 reviews" "
Rating 6 - Okay. 70 out of 969 reviews" "
Rating 4 - Poor. 32 out of 969 reviews" "
Rating 2 - Terrible. 17 out of 969 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Dennis, thank you for choosing Hampton Inn & Suites Boerne. We're thrilled to realize that we met your expectations. We hope to see you again soon for another stellar experience. Safe travels!

6/10 Okay

Amanda, Plano

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was just fine. The room was nice and clean but the beds were hard as a rock. Also, we paid extra to booked this property specifically for the pool and hot tub and right as we pulled up they closed both for maintenance. It was so disappointing! The staff was phenomenal though.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Amanda, it's good to hear your room was satisfactory and clean, and that our team members left a positive impression. We regret to hear, however, that the comfort of the beds was not to your liking, and the unavailability of the pool and hot tub during your stay was an unfortunate timing. We would love the chance to welcome you back at Hampton Inn & Suites Boerne to uplift your experience.

10/10 Excellent

mark, athens

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel we enjoyed our stay with you
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Mark, it is delightful to hear that you had such an enjoyable stay at the Hampton Inn & Suites Boerne. Your positive feedback truly warms our hearts. We eagerly anticipate your next visit.

10/10 Excellent

Rogelio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Rogelio, it's wonderful to hear that you found the rooms at Hampton Inn & Suites Boerne to be clean and comfortable. Your satisfaction is our priority and we're glad we met your expectations. We hope to welcome you back soon. Thank you for your positive review!

10/10 Excellent

Ray

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Thank you for the great rating, Ray!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hampton Inn & Suites Boerne! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Good

Melanie, San Antonio

Liked: Cleanliness, staff & service
Sadie at the front desk was delightful and always helpful. Beds were fine. Disappointed in the room though because we never could get hot water in the shower. And the bottles they’re using for shampoo, conditioner abd bath gel are pumps that are facing up so when they get low you can’t get anything out of them. They’re locked into the wall, so you can’t turn them upside down to get anything out. We were also surprised by how much the noise in the hall carried. Definitely not one of our favorite Hampton Inns.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Melanie, we appreciate you taking the time to share your feedback. It's wonderful to hear about your positive interactions with Sadie at the front desk. We do apologize for the inconveniences you encountered with the shower amenities and the noise disturbances. Your feedback is valuable, and we're committed to using it to enhance your future experiences with us. While it's disappointing to hear this stay wasn't your favorite, we hope to have the opportunity to provide a better experience in the future.

10/10 Excellent

Christina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this Hampton! The staff was very friendly and the room was clean. We will definitely stay here again?
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Christina, it's wonderful to hear that you had an enjoyable experience at the Hampton Inn & Suites Boerne. It sounds like the friendliness of our team members and the cleanliness of your room contributed positively to your visit. We're truly looking forward to welcoming you back in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for your friendly service. You made our stay memorable.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
James, it's delightful to hear that you had a memorable experience at the Hampton Inn & Suites Boerne. The satisfaction of our guests is paramount and we appreciate your recognition of our team members' friendly service. We hope to see you again soon for another wonderful stay.

10/10 Excellent

Heidi

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Heidi, thank you for the five-star rating on Expedia. It's great to hear you had a superb experience at Hampton Inn & Suites Boerne. Our team is thrilled and looks forward to welcoming you back. Safe travels!

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from Customer Service on Mar 11, 2024
Thank you for the excellent rating, Amy!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hampton Inn & Suites Boerne! We look forward to hosting you again soon.

10/10 Excellent

Felice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk clerk was very friendly and helpful. I would stay there again.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
Felice, thank you for sharing your wonderful experience at the Hampton Inn & Suites Boerne. We appreciate your kind words about our diligent front desk colleague. It's delightful to know that you're considering us for your future visits. We're excitedly looking forward to your return.

6/10 Okay

Barbara

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 8, 2024
Barbara, we noticed you've given us a mid-tier rating. We constantly aim to provide a better experience, and we would genuinely appreciate it if you could share your specific concerns or suggestions with us so that we can improve upon them. Your feedback is crucial to us. Thank you for choosing us.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 14, 2024
Thanks for the amazing rating, Ashley!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hampton Inn & Suites Boerne!

10/10 Excellent

Janet

Liked: Cleanliness, property conditions & facilities, room comfort
This was a lovely place, the front desk staff are exceptional. I definitely recommend this hotel.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Janet, thank you for your high praise of the Hampton Inn & Suites Boerne. We're thrilled to know you received exceptional service from our front desk colleagues and that you found our hotel to be quite delightful. Recommendations from our guests mean the world to us. We eagerly look forward to serving you again in the future.

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are goats behind the hotel
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Samuel, we're pleased to see your enjoyably unique visit to Hampton Inn & Suites Boerne. Our local scenery, complete with countryside touches like the goats, really sets our location apart. We hope you'll visit again soon.

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 9, 2024
Stephen, we're thrilled to learn of your satisfactory stay at Hampton Inn & Suites Boerne. Our team appreciates the high-rating you've given us. We look forward to providing the same level of service on your future visits.

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great area!
The amenities were great and the staff was courteous, kind, and very sweet. The only alught issue was that both the AC in mine and my daughter's room (different floors) would cut off for about 3 to 4 hours in the middle of the night and then cut back on. So, from about 2 to 4 am, it got stuffy. Other than that, it was an amazing stay!
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
Angie, thank you for recounting your positive experience at the Hampton Inn & Suites Boerne. We are pleased to know that our top-notch amenities and our warm, courteous team members positively impacted your stay. Your feedback regarding the air conditioning is also valuable, as we always strive to provide a comfortable night's sleep and recognize varying temperature preferences can greatly influence this. We're thrilled your overall stay was amazing though and look forward to welcoming you back in the future.

8/10 Good

Mari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8/10
Very friendly service & room was clean & comfortable. Our room did not have body wash in its bottle & shower water was only luke warm. Other than that, I’d recommend for sure.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 30, 2023
Mari, it's wonderful to hear that you found the service at Hampton Inn & Suites Boerne to be friendly and your room to be clean and comfortable. We're sorry to learn about the inconveniences with the bathroom amenities and shower water temperature and we've taken note of these for our continuous enhancement efforts. We are very thankful for your recommendation and we'd be thrilled to welcome you back in the future.

8/10 Good

Roy, Carlsbad

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean and quiet
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Roy, it's fantastic to hear that you found the Hampton Inn & Suites Boerne both spotless and peaceful during your stay. We greatly appreciate your positive feedback and hope to host you again soon.

10/10 Excellent

Dolores

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Thank you for the wonderful rating, Dolores!It's fantastic you enjoyed your time at Hampton Inn & Suites Boerne so much! We look forward to hosting you again soon for another amazing experience!

6/10 Okay

Donald

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
For 230.00 for the night I expect a much nicer room. It was narrow, cramped and lacking any style that would make me feel like I had been to a nice place. I was very disappointed.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 26, 2023
Donald, your feedback is appreciated. We regret to hear that the room did not meet your expectations for comfort and aesthetic appeal. Our mission is to provide a memorable experience for all of our guests, and we're sorry that we didn't hit the mark for you. Rest assured, we are looking into this matter and striving for continuous improvement in our offerings. Even though your recent visit didn’t live up to expectations, we hope you'll give us another opportunity to enhance your experience.

6/10 Okay

Ernest

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Thank you for sharing, Ernest.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Thanks for the 4/5 rating, Joshua!We're happy you had such a lovely stay at Hampton Inn & Suites Boerne! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd thine staying.
Love this place. Nice rooms, good price point. Pretty pool area, nice lay out for breakfast. I love that the check in lady remembered my love of flannel plaid season.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 23, 2023
Elizabeth, your words of appreciation put a smile on our faces! We're delighted to know your stay at Hampton Inn & Suites Boerne was enjoyable, from our comfortable rooms to our attractive pool area. It's quite lovely that our colleagues, like the front desk associate, made such an impression. We value these personal connections and look forward to sharing more flannel plaid season chats with you during future stays! Safe travels.

10/10 Excellent

Adan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I enjoy the ranch style atmosphere. Norma Jean was informative and so helpful. We will definitely stay here again.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 23, 2023
Adan, it's wonderful to hear you and your wife cherished the distinctive ranch style ambiance of Hampton Inn & Suites Boerne. Your acknowledgment of Norma Jean's assistance means a lot to us. Our team members always strive to provide informative, helpful service. We eagerly await your return visit.

8/10 Good

Dania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 20, 2023
Dania,It's fantastic that you enjoyed your stay at Hampton Inn & Suites Boerne. We certainly hope that your pleasant experience encourages a return visit.Hoping to see you soon.

8/10 Good

Pablo A

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for taking the time to leave us a 4/5 rating, Pablo!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hampton Inn & Suites Boerne.

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to make us feel welcome. The hotel, including the room, was very clean and comfortable.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 18, 2023
Julia, it's delightful to hear that you had such a fantastic experience at Hampton Inn & Suites Boerne. We're exceptionally proud that our team members made you feel welcome and that you found the cleanliness and comfort of our hotel to your satisfaction. We appreciate your feedback and look forward to your next stay with us.

10/10 Excellent

Lyn

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for the fantastic rating, Lyn!We strive to make all of our guests feel welcome and relaxed during their time at Hampton Inn & Suites Boerne! We can't wait to see you again soon.

10/10 Excellent

Carolyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and the staff were very friendly and helpful. Thank you for a great stay.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 5, 2023
Carolyn, it's delightful to know you enjoyed your stay at Hampton Inn & Suites Boerne. We highly value your commendation on the cleanliness of our accommodations and the friendliness of our team members. We're thrilled we were able to contribute to a great experience. Your kind words are greatly appreciated and we can't wait to welcome you back in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Content
Jane was very nice and helpful at the front desk.
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 3, 2023
We're thrilled to hear, from your wonderful feedback, that Jane provided you with excellent service at the front desk of Hampton Inn & Suites Boerne. Our team members's top priority is to make every guest’s stay special. We appreciate your recognition and look forward to welcoming you back soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 15, 2023
Elizabeth, thank you for your fantastic score! We're pleased to hear that your stay at Hampton Inn & Suites Boerne was excellent, and we hope to welcome you back for another superb experience in the future. Safe travels until then!

10/10 Excellent

Marty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The frontage road is now not one way so you had to go a mile or so to turn around.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 25, 2023
Marty, thank you for your feedback. It's great to hear you're enjoying your stay. We recognize the changes to local roads may require some adjustments, and we appreciate your understanding. We hope you continue to enjoy your time at Hampton Inn & Suites Boerne.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 21, 2023
Thanks for the perfect rating, Kathleen!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hampton Inn & Suites Boerne.Have a wonderful day!

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 8, 2023
Thanks for the outstanding rating, Christopher!We're delighted your time at Hampton Inn & Suites Boerne was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff!
Stayed 5 nights in Nov 2023
Response from Customer Service on Nov 16, 2023
David, thank you for highlighting our amazing team members at Hampton Inn & Suites Boerne. We're thrilled you had a wonderful experience. We hope to welcome you back soon!

10/10 Excellent

Danette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean.
Short stay for us. Beautiful area. Very clean facility.. large rooms, friendly staff. Lots of variety for breakfast choices. Food not exceptional but decent/ ok( not horrible) Would absolutely stay again when in the area.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 15, 2023
Danette, thank you for sharing your recent stay experience at Hampton Inn & Suites Boerne. We are thrilled to hear you appreciated our spotless property, spacious rooms, and our team's friendliness. Also, it's great to know you found our breakfast selection varied. We're continuously working on our food offerings and hope to impress you next time. Looking forward to your next visit when you are back in the area.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 13, 2023
Casey, thank you for sharing your positive experience. The Hampton Inn & Suites Boerne team thoroughly enjoyed having you. We're looking forward to your next visit!

4/10 Poor

George

Traveled with partner
Poor room service. Small bathroom no hot water toilet was loose from the floor tv worked half the time and air conditioner did work right. Will not go back
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 12, 2023
George, we're truly saddened to hear of the challenges you encountered during your stay. Our guests' comfort is a prime concern and we regret that elements of your stay, such as the condition of the restroom and the television reception, did not live up to your expectations. We'd appreciate the chance to correct these issues and improve your perception of our hotel. Your feedback will be instrumental in assisting our continuous improvement efforts. Please feel free to reach out to us and discuss your stay in more detail.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 13, 2023
Ryan, thank you for choosing Hampton Inn & Suites Boerne. It's great to see a perfect rating. We truly appreciate your support and look forward to welcoming you back.

10/10 Excellent

Audrey

Liked: Staff & service
Everything in the room was layed out well. Comfy bedding, nice shower, tv nice
Stayed 1 night in Oct 2023
Response from Customer Service on Nov 7, 2023
Audrey, it's wonderful to hear your positive feedback about your stay at the Hampton Inn & Suites Boerne. We're thrilled you appreciated the well-arranged room, cozy bedding, pleasant shower, and quality entertainment features. Thank you for choosing to stay with us and we hope to see you again soon for another comfortable and enjoyable visit.

2/10 Terrible

Juan

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 17, 2023
Juan, it seems your stay didn't meet expectations; we apologize if aspects fell short. We're dedicated to improving our services and would appreciate any specific feedback you can provide. Let's make your next visit a truly memorable, positive experience.

10/10 Excellent

Sally

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very comfortable, super friendly and helpful staff,and had a wonderful breakfast!
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 28, 2023
Sally, we're thrilled to hear that your stay at Hampton Inn & Suites Boerne was an enjoyable one. It's heartening to know that our comfortable accommodations and delicious breakfast exceeded your expectations. Our team members truly appreciate your kind words about their friendliness and helpfulness. We eagerly look forward to welcoming you back in the future.

10/10 Excellent

stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Easy access to freeway. Parking close to building and elevator. Spacious room and bathroom.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 23, 2023
Stephanie, it's delightful to hear about your positive experience at the Hampton Inn & Suites Boerne. We are elated to know that you appreciated our spotlessly clean environment, convenient location and spacious facilities as we make a concerted effort to provide comfort and ease for our guests. We're eagerly awaiting your next visit, offering the same great experience.

8/10 Good

Michael

Stayed 1 night in Oct 2023
Response from Customer Service on Oct 22, 2023
Thank you for sharing your thoughts with us, Michael!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hampton Inn & Suites Boerne. Thank you and have a lovely day!

10/10 Excellent

Karen

Stayed 1 night in Oct 2023
Response from Customer Service on Oct 21, 2023
Thanks, Karen! It's outstanding your time at Hampton Inn & Suites Boerne was fantastic. We can't wait until your next visit!

10/10 Excellent

Luis Enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, big room with new furniture. Vanessa at the front desk was really helpful, getting everything we need with the room and internet.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 18, 2023
Luis, it's a joy to read about your positive stay at Hampton Inn & Suites Boerne. We're delighted to hear that you enjoyed our spacious accommodations and modern furnishings. Vanessa will certainly appreciate your kind compliments regarding her helpful service. We certainly look forward to welcoming you back the next time your travels bring you to our area.

8/10 Good

CHRIS

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 15, 2023
Thank you for the 4-star rating, Chris!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hampton Inn & Suites Boerne. Thank you again for sharing!

2/10 Terrible

Luke

Stayed 6 nights in Sep 2023
Response from Customer Service on Oct 1, 2023
Luke, we appreciate your feedback and regret to see that your experience didn't align with the high standards we aim to uphold. Please allow us to reassess and enhance our services to ensure more enjoyable guest experiences moving forward. Rest assured, we genuinely hope for the opportunity to redeem ourselves and offer you the high-standard experiences we're committed to.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and terrific staff
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 23, 2023
Thank you for sharing your perfect rating with us, Robert!It's wonderful to see how much you appreciated your time at Hampton Inn & Suites Boerne! We want everyone to feel right at home at Hampton Inn & Suites Boerne. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!