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Reviews of Hampton Inn & Suites San Antonio-Airport

2.5 out of 5
Hampton Inn & Suites San Antonio-Airport
8902 Jones Maltsberger Rd, San Antonio, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 532 out of 1003 reviews" "
Rating 8 - Good. 231 out of 1003 reviews" "
Rating 6 - Okay. 108 out of 1003 reviews" "
Rating 4 - Poor. 67 out of 1003 reviews" "
Rating 2 - Terrible. 65 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good airport hotel. Reasonable prices, good breakfast. Close to lots of restaurants. No airport noise yet just 5 minutes away.
Stayed 1 night in Apr 2024

6/10 Okay

Jacob

Traveled with family and small children, Business traveler, Traveled with family
Beds are very firm. Make it up for good pillows
Stayed 1 night in Apr 2024

6/10 Okay

TABITHA

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is outdated and in need of repair. The area is not the best, and the hotel charged me more upon arrival than Expedia quoted.
Stayed 1 night in Apr 2024

10/10 Excellent

Rebecca

Traveled with family
Liked: Amenities, property conditions & facilities
Good location
Stayed 1 night in Apr 2024

10/10 Excellent

D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this location due to the proximity of the airport. I arrived around 9 pm and was greeted immediately. The experience overall was great. Parking was easy and effortless. The room was just right for an overnight. The bed was very comfortable and look forward to staying again on my next trip. Shout out to the front desk and the evening manager. Thank you for making me feel so welcome.
Stayed 1 night in Apr 2024

6/10 Okay

William

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff are nice, but the outsourced shuttle didn't pick me up despite multiple calls, and generally seemed unreliable. I would not trust it for tight timelines. The hotel is rundown. Water damage, black spots, missing grout, water drops from the bathroom light fixture, stuck does, broken elevator. It's not horrible, and it is convenient location wise. But this property needs TLC and it needs better cleaning of common spaces.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jeniffer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024

10/10 Excellent

Janet, Bend

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice & helpful staff.
Stayed 1 night in Apr 2024

8/10 Good

Clinton D

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to San Antonio airport which about 5 to 7 minutes.
Stayed 1 night in Apr 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was nice
Stayed 3 nights in Mar 2024

6/10 Okay

Gerard

Liked: Cleanliness
Disliked: Staff & service
The usual Hampton inn, but with very slow shuttle service from the airport and a luke warm shower in the morning.
Stayed 1 night in Mar 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 1 night in Mar 2024
Response from Omar G. -Guest Service Manager on Mar 26, 2024
Thank you for staying at the Hampton Inn Airport. We are so happy to hear that you enjoyed your stay with us. If travel permits we hope to see you again.

10/10 Excellent

julianita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean breakfast was delicious and property was very secure! definitely will stay again !
Stayed 1 night in Mar 2024
Response from Omar G. -Guest Service Manager on Mar 26, 2024
Thank you for staying at the Hampton Inn Airport. We are so happy to hear that you enjoyed your stay with us. If travel permits we hope to see you again.

4/10 Poor

John, Evergreen

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Zulema, Houston

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cable was out, breakfast was not replenished, area was somewhat bad
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fabulous staff!! And clean rooms!! You can walk to an Applebees but that’s it. The rest is walking distance close but you can’t because of the roads/highways you have to drive it.
Stayed 4 nights in Mar 2024
Response from Omar G. -Guest Service Manager on Mar 26, 2024
Thank you for staying at the Hampton Inn Airport. We are so happy to hear that you enjoyed your stay with us. If travel permits we hope to see you again.

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Place was very clean, safe and staff was very helpful
Stayed 2 nights in Mar 2024
Response from Omar G. -Guest Service Manager on Mar 26, 2024
Thank you for staying at the Hampton Inn Airport. We are so happy to hear that you enjoyed your stay with us. If travel permits we hope to see you again.

2/10 Terrible

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check in
Stayed 1 night in Mar 2024

10/10 Excellent

Victor

Stayed 1 night in Mar 2024

10/10 Excellent

ALFRED

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All the staff
Stayed 2 nights in Mar 2024
Response from Omar G. -Guest Service Manager on Mar 26, 2024
Thank you for staying at the Hampton Inn Airport. We are so happy to hear that you enjoyed your stay with us. If travel permits we hope to see you again.

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The young lady at the desk was a life-saver! Stellar!
Stayed 1 night in Mar 2024
Response from Omar G. -Guest Service Manager on Mar 26, 2024
Thank you for staying at the Hampton Inn Airport. We are so happy to hear that you enjoyed your stay with us. If travel permits we hope to see you again.

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from Omar G. -Guest Service Manager on Mar 26, 2024
Thank you for staying at the Hampton Inn Airport. We are so happy to hear that you enjoyed your stay with us. If travel permits we hope to see you again.

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, nice staff, clean and large room
Stayed 1 night in Mar 2024
Response from Omar G. -Guest Service Manager on Mar 26, 2024
Thank you for staying at the Hampton Inn Airport. We are so happy to hear that you enjoyed your stay with us. If travel permits we hope to see you again.

10/10 Excellent

JUAN

Traveled with family
Need maintenance
Stayed 1 night in Mar 2024
Response from Omar G. -Guest Service Manager on Mar 26, 2024
Thank you for staying at the Hampton Inn Airport. We are so happy to hear that you enjoyed your stay with us. If travel permits we hope to see you again.

8/10 Good

Darren

Traveled with family
Liked: Staff & service
We had no towels in our room. Didn’t notice until morning when we were getting ready for 5am flight. No body at the desk to get more and couldn’t call anyone either. They also didn’t offer a to go breakfast like most places.
Stayed 1 night in Mar 2024

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Mar 2024
Response from Omar G. -Guest Service Manager on Mar 26, 2024
Thank you for staying at the Hampton Inn Airport. We are so happy to hear that you enjoyed your stay with us. If travel permits we hope to see you again.

4/10 Poor

Alicia

Disliked: Cleanliness, property conditions & facilities
Old
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
It was nice clean
Stayed 1 night in Mar 2024
Response from Omar G. -Guest Service Manager on Mar 26, 2024
Thank you for staying at the Hampton Inn Airport. We are so happy to hear that you enjoyed your stay with us. If travel permits we hope to see you again.

8/10 Good

David

Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no hot tub, like advertised, but it is conveniently located near a lot of places.
Stayed 2 nights in Mar 2024

4/10 Poor

Ashley

Traveled with family and small children
Disliked: Cleanliness
They gave us the wrong room and didn’t have any other availability. We had to sleep 3 people in 1 bed. There was a blood stain on the pillow. Bathroom was not very clean. I will not book through Expedia again.
Stayed 1 night in Mar 2024

10/10 Excellent

Gabby

Stayed 1 night in Mar 2024

10/10 Excellent

Gabby

Stayed 1 night in Mar 2024

2/10 Terrible

mary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel needs to be renovated everything is so old while we were there shower malfunction, iron didn’t work carpet was soaking wet snd poor customer service at the reception desk
Stayed 3 nights in Mar 2024

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite. The breakfast options were good.
Stayed 3 nights in Mar 2024
Response from Omar G. -Guest Service Manager on Mar 26, 2024
Thank you for staying at the Hampton Inn Airport. We are so happy to hear that you enjoyed your stay with us. If travel permits we hope to see you again.

4/10 Poor

Thomas, Dale

Traveled with family and small children
Disliked: Staff & service, amenities
THERE IS NO HOT TUB like advertised overnight staff is rude!
Stayed 2 nights in Mar 2024

6/10 Okay

Adolfo, Tomball

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to up date property, but everything was clean and safe.
Stayed 5 nights in Feb 2024

10/10 Excellent

Russel Bryan

Stayed 2 nights in Feb 2024
Response from Omar G. -Guest Service Manager on Mar 26, 2024
Thank you for staying at the Hampton Inn Airport. We are so happy to hear that you enjoyed your stay with us. If travel permits we hope to see you again.

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Room was quiet and clean. The only dislike I have is that the pool area was very dirty.
Stayed 1 night in Feb 2024

8/10 Good

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
I reserved a room for 5 adults with 2 queenbeds and 1 queen sofa bed. When i arrived at the hotel my room was no the same. Only was 2 queen beds for 5 adults, we asked for our reservation but they only say I dont have it 😠😡
Stayed 3 nights in Feb 2024

10/10 Excellent

Marvin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a very nice breakfast and airport shuttle available at all times upon request.
Stayed 2 nights in Feb 2024
Response from Omar G. -Guest Service Manager on Mar 26, 2024
Thank you for staying at the Hampton Inn Airport. We are so happy to hear that you enjoyed your stay with us. If travel permits we hope to see you again.

8/10 Good

Marlin

Stayed 1 night in Feb 2024

6/10 Okay

IRIS

Traveled with family
Nothing extraordinary. Not bad, but not the great experience we have most of, if not all, of the time when staying at a Hampton.
Stayed 1 night in Feb 2024

10/10 Excellent

Caylon

Stayed 1 night in Feb 2024
Response from Omar G. -Guest Service Manager on Mar 26, 2024
Thank you for staying at the Hampton Inn Airport. We are so happy to hear that you enjoyed your stay with us. If travel permits we hope to see you again.

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities
All good 👍
Stayed 1 night in Feb 2024
Response from Omar G. -Guest Service Manager on Mar 26, 2024
Thank you for staying at the Hampton Inn Airport. We are so happy to hear that you enjoyed your stay with us. If travel permits we hope to see you again.

2/10 Terrible

HEATHER, Waterbury

Disliked: Staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Diana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Emma was outstanding with her help and knowledge. Friendly staff. Comfy mattress. Very clean.
Stayed 2 nights in Feb 2024
Response from Omar G. -Guest Service Manager on Mar 26, 2024
Thank you for staying at the Hampton Inn Airport. We are so happy to hear that you enjoyed your stay with us. If travel permits we hope to see you again.

6/10 Okay

Vicant

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024