Ratings based on 262 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.4 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Texas
Don't expect to much.Posted Apr 6, 2015
Pros: Staff & Breakfast
Cons: Furniture, Sofa, Carpet, Kitchen cook ware and appliances.
Location: Main attractions were about 25-30 min away (River walk, Sea World) etc.
Did not seem like we were staying in a Wyndham Owned Suites. Was very disappointed except for the Staff & Breakfast. The rooms were small with dirty carpets, and sofa. Kitchen did not have many utensils, pots or pans. No matching dishes, cups and glasses. Dirty Pool & Hot Tub was not working.
by A verified traveler
a/c don't work and don't clean roomPosted Mar 23, 2015
Pros: New hotel.
Location: cinemax just 3 mins. from hotel.
a/c don't was working the first night and the house keeping just pick-up the trash. She don't refill the toilet tissue. She don't map the floor. Trash under the sofa. The sofa was uncomfortable. The good ting is 2 rooms, living room and kitchen.
for Everyoneby A verified traveler
Posted Mar 22, 2015
It was roomy stayed in a room by the pool like a small apartment it worked well traveling with a baby needing a large fridge
by A verified travelerfrom Dallas
Hawthorne Suites in San AntonioPosted Mar 16, 2015
Pros: I would not stay there again. I will also be hesitant to choose any other Wyndam property.
Cons: Linens, cleanliness, larger eating area
Location: Across Interstate 35 were many nice eating areas. I just think this area was not well developed.
I arrived at 10:00 p.m. and discovered that they had to have a $100 pre-authorization on my credit card just in case anything was damaged or stolen. When I questioned it, the clerk said "because we have had a lot of trouble with things disappearing from the rooms." As of today, that transaction is still pending on my card. My reservation was for 2 adults and 2 children. There were only enough towels in the room for 3 people. I told the receptionist the next morning that I needed more. She said she would take care of it. When we returned, no extra towels had been left. The next morning, I again asked for towels so my children could take showers. They had no clean towels we had to wait on them to finish drying. When our room was made up that day, there were only towels left for 2 people. The towels were torn and stained. There was no mattress cover on the sleeper sofa. The roll of toilet tissue was almost out and they left 1 extra our first night. After that, I had to request additional toilet paper. The area did not feel safe. While breakfast was included, there was not near enough seating to accommodate the number of quests eating. Overall I was very dissatisfied.
for Everyoneby A verified travelerfrom Mexico City
Was a great suites...Posted Mar 2, 2015
Pros: The suites are confortable, 2 bathrooms, 3 TV, locations
Location: Drive to San Marcos, and to San Antonio, a good shopping center very close
I have 6 years visiting this hotel, unfortunately we are going to change, needs a deep cleaning on the rooms... carpet dusty... dead bugs, kitchen..(coffe machine)...
for Everyoneby A verified travelerfrom universal city tx
Home way from homePosted Feb 15, 2015
Me and my husband loved the experience. I loved the lay out of the hotel. More like an apartment style. Room was very cozy and accominated to all our needs.
by A verified traveler
Not as it appearsPosted Feb 12, 2015
Pros: lobby was clean and staff was ok.
Cons: The rooms are in need of complete upgrades.
This MOTEL was not as it appears in the pictures. The room had an unpleasant smell, carpets in need of cleaning, and furniture was filthy. I was scheduled for three nights but checked out after just one. Do not be fooled by the "last minute" discount price. It's a discount because the rooms are in desperate need of complete upgrades, caulking, and repairs. Fresh paint does not fix a room. This room had recently installed granite, and new bed linens, but everything else hadn't been updated in many many years. New sheets and TV does not make a room 2.5 stars. It is much lower than that.
for Familiesby Michaelfrom San Antonio
Just Like HomePosted Jan 16, 2015 on Hotels.com
My wife and 3 kids love this hotel. Its more like a one bedroom apartment then a hotel. It has a full kitchen and 2 tv's so the kids can watch what they want and we get to watch what we want. It has great space and feels like home. My only issue is the service isn't so great there, but the hotel is well worth it...especially for an extended stay.
for Business Travelersby Moisesfrom San Diego, CA
Be pleasantly surprised when you enter the room.Posted Jan 16, 2015 on Hotels.com
Pleasant surprise. Not much to look at on the outside but location was great. Rooms suites are LARGE and comfortable. Will stay there on each visit to SA now. nothing fancy, just a restful night's sleep.
for Familiesby A verified traveler
Todo bien.Posted Jan 12, 2015 on Hotels.com
Todo muy bien.