Ratings based on 1,579 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Massachusetts
Excellent location for the River WalkPosted Sep 15, 2014
Pros: new and clean with good staff
Location: Right on the River Walk so a great location
Hotel was clean, very good location, and we had fun
for Everyoneby A verified traveler from co spgs, co
Great location, very nice hotelPosted Sep 14, 2014
Pros: Location, got right into rom upon arrival and it was the one we elected through expedia. Location was great, close to Riverwalk
Cons: Pop vending machine by ice machine
Location: Close to Riverwalk and area to take boat tour, mcdonalds across the street for a quick breakfast, only a few blocks to the mall and close to Alamo too
Very nice hotel, nice room and staff helpful for early morning cab arrangement. Excellent location
for Everyoneby A verified traveler
Posted Sep 5, 2014
Great hotel .. real close to all things on the Riverwalk. Also has a great breakfast buffet. Staff was very helpful in directions and fulfilling our needs.
for Everyoneby A verified traveler from Florida
Very Nice Hotel and LocationPosted Sep 2, 2014
Pros: View, Location, Comfort, Room Service
Location: Great location. River walk right out the lobby backdoor. Great Pubs, Restaurants and River Boat Tour only steps away.
I chose this hotel because it said that every room had a balcony view. I was disappointed when I checked my room and it indeed had a balcony (community balcony) with view of city side roofs. No actual pretty view from my room. I paid an additional fee per night to be moved to a private balcony with river walk view. Make sure you specify what you want so you don't get disappointed. I mean really, for the price you should get more than just a bed. Stayed three nights and location was great.
for Everyoneby A verified traveler from dallas, tx
sleepless in san antonioPosted Sep 2, 2014
Cons: room need to be deep cleaned.
Location: On river walk, Alamo, San Fernando cathedral, towers of america, river-walk mall etc lot of fun stuff at walking distance.
booked room for two night, could not sleep the first night as the closet light had a sensor on it and the light kept on going on every time the ac would kick on. had to get up everything to turn it off.
for Everyoneby A verified traveler from Seattle, Washington
Right on the River WalkPosted Sep 2, 2014
Pros: Loved the location. If you like to people watch (I do) this is the hotel for you. It is located right across from the tour boats.
Cons: The bathrooms need to be redesigned to make better use of the space.
Location: The River Walk is amazing. The tour boat is worthwhile to give you an idea of the history of the city and seeing the Alamo.
I loved the River Walk and visiting the Alamo. We were located right on the River Walk and close to all the things we wanted to experience. We enjoyed sitting outside at the Rivers Edge restaurant.The room was comfortable but whoever designed the bathroom really missed the mark. There was virtually no counter space and a very small table to store our things. The one major negative is the parking situation. We paid a considerable sum each day and had to walk a block away to retrieve our car. There were frequents delays trying to get in the parking garage. Using valet parking was expensive and also took long waits. I'm not sure how the hotel can resolve the issues but that really was a major miss.
for Familiesby A verified traveler from Qatar
Nice stayPosted Aug 26, 2014
Pros: Lactation, beds,
Cons: Toilet door not looking, not good if ur children with u
Clean room No kitchenette??? Good location Some of the staff not pleasant
for Everyoneby A verified traveler from Fort Worth, TX
Excellent hotelPosted Aug 25, 2014
Pros: It was very comfortable and convenient to other locations.
Cons: The parking
Location: It was a few blocks down from the Alamo and across the street from the Tower of the Americas.
All of the staff was nice and helpful. The rooms were very comfortable. I would stay here again!
by A verified traveler from Houston
C'mon... penalty charge for early departure??Posted Aug 25, 2014
Cons: Wait to check in
Booked room on day of arrival. Thought we'd stay 2 nights. Needed to leave after 1. $100 fee for a $129 room? Will not stay here again
for Everyoneby A verified traveler from Copperas Cove, TX
pretty nice hotelPosted Aug 24, 2014
Pros: The room looked pretty decent. The bathroom was pretty clean on the surface.
Cons: I think all the rooms should have a microwave and a refrigerator.
Location: It was near the Riverwalk. There were a lot of shops and restaurants.
It took too long to check in even though we reserved it online. They had a difficult time getting us a handicap room. I thought that it would be ready when we arrived. I don't think they were aware of it until we checked in.