Ratings based on 789 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom North Florida

Nice stay

Posted Nov 24, 2014
I liked the set up of the room very much and the bed was very comfortable. The hotel is being renovated so the dining area is in transition. I think the hotel will be a great option for staying near the airport once the remodeling process is complete.
2 out of 5
by A verified traveler

Posted Nov 18, 2014
Hotel is still being renovated. Maybe be better once complete. Breakfast in the "restaurant" was horrible. Luckily they gave us free vouchers since they put us in a 2 double room instead of King room. There is no way I would have paid. It wasn't even worth it being free. On a positive note, it's very close to the airport with free shuttle.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Nov 11, 2014
Good experence just hard to find entrence at night.
2 out of 5
by A verified travelerfrom Texas

Rude lady at the counter

Posted Nov 2, 2014
Pros: the location
Cons: Friendlier hotel staff. Provide truthful details about the room amenities.
Location: It is located in central San Antonio.
I did not enjoy my stay here. I was told there would be a refrigerator in my room in which I packed salads and smoothies but once I was in my room there was no refrigerator. I had to stock up on ice just to keep my food from going bad. Also the female at the front desk was rude. I will not be staying here again.
Comment from Hotel Management
Nov 15, 2014 by CynthiaG, Hotel Management
Dear Celi, Our apologies that your recent stay with us was not perfect. We are currently undergoing a $13 million dollar renovation and every room will have a refrigerator. I hope that next time you are in San Antonio you choose to stay with us and experience our brand new hotel. Thank you
4 out of 5
Recommended
for Other
by A verified travelerfrom Houston, Texas

My Great Niece 15th Party

Posted Oct 20, 2014
I know The hotel was in the process of being remodel. But I noticed a few thing that should have been thought of or more attention to details 1st no exhaust fan in the bathroom so when taking a shower the mirror fogged up. But more so the long term effects on your wall covering will not be nice and you find yourself redoing it. 2nd the bathtub fixture was now leveled and being OCD it got my attention for sure. 3rd the wall covering was set over sheet rock that wasn't flat so it show the flaws of the wall under the covering. 4th the drop ceiling show the trimmed end of the tiles. If they would have started from the room side the cut ends would have been at the side by the door and you would not have notice it at all. But I have to say over all the look of the room was good. The staff kept it clean and I was happy that I was able to stay there. Thank You Marco Pena
Comment from Hotel Management
Oct 29, 2014 by CynthiaG, Hotel Management
Dear Marco, Thank you for your feedback. We are scheduled to complete our $13 million dollar renovations in mid-December and I hope that next time you are in San Antonio you choose to stay with us. Thank you
2 out of 5
by A verified traveler

Ridiuclous

Posted Oct 20, 2014
The room was not up to standards. There were wholes in the bed you would roll into. The hallways smelled. Our room smelled old. Even with the "upgrades" they are doing to the hotel it was not up to "Hilton" standards.
Comment from Hotel Management
Oct 28, 2014 by CynthiaG, Hotel Management
Dear Guest, Thank you for your feedback we are still undergoing renovations but when we are completely done all rooms will have brand new mattresses. Renovations are scheduled to be completed by mid-December. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler

weekend stay

Posted Oct 20, 2014
Pros: everything!
Cons: be really really nice to have a walk bridge into hotel from parking garage up on higher levels
Location: comedy club, mall and lots of places to eat.
Very good location...lots of places to eat and shop and the mall across the highway. the room was so nice..we both said it was the best rest we had every had in a hotel! NO noise, no slamming doors, no knocking at the door saying "housekeeping"...just peaceful!! the beds were awesome! we will for sure be going back! they were in the middle of doing remodeling..but was never disturbed once. it has a bar and restraunt in the hotel..which is great... just a very nice place and well worth every penny!
Comment from Hotel Management
Oct 28, 2014 by CynthiaG, Hotel Management
Dear Kirks, Thank you for choosing to stay with us and we are excited that you enjoyed your recent stay and hope you come back soon and experience our brand new hotel. Thank you
2 out of 5
by A verified travelerfrom Houston

Good construction worksite location near mall.

Posted Oct 14, 2014
Renovations in progress. Crew was selling hotel furniture near entrance way. Huge dumpsters near party rooms blocking driveways--convenient for construction workers, but not guests. Parking area and access is limited due to the garage being full of construction materials! Hotel guest areas had dusty plastic wrap hanging from ceiling and blue tape decor. Sneeze-fest, but construction worker's paradise. They get to leave everything up for their next workday for you to enjoy. Recommendation: Please indicate the hotel is remodeling prior to asking a guest to confirm a reservation!
Comment from Hotel Management
Oct 17, 2014 by CynthiaG, Hotel Management
Dear John, Our apologies that your recent stay with us was not perfect. We do appreciate all feedback. We are currently undergoing a $13 million dollar renovation which is scheduled to be completed by the end of November. I hope that next time you are in San Antonio you choose to stay with us again and experience our brand new hotel. Thank you
2 out of 5
by A verified travelerfrom san Antonio tx

4

Posted Oct 14, 2014
Room was nice but hotel is under construction and the construction works just hang around drinking beer smoking the employees were rude very unprofessional people at desk were ok but they food service wasn't I walked outside one of they employees was arguing and crying over the phone at her boyfriend u know take it out back or somewhere eles not right in front of the hotel then some bums ask me for money or cigarette so I think the management is poor to let this stuff go on at the hotel
Comment from Hotel Management
Oct 17, 2014 by CynthiaG, Hotel Management
Dear Clay, We appreciate all feed back whether it is good or bad and our sincere apologies that your recent stay with us was not perfect. This is not the service level we give our customers and we will be addressing with the different departments. Renovations are scheduled to be completed by the end of November I hope that you choose to stay with us so you can experience our brand new hotel. Thank you
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio, TX

Nice and convenient to airport

Posted Oct 12, 2014
Staff was nice, hotel clean! Room was good, clean, comfy. Only one temporary downfall hotel is under construction. Hotel will look great after construction! Almost missed entrance.
Comment from Hotel Management
Oct 17, 2014 by CynthiaG, Hotel Management
Dear Randy, Thank you for your feedback we appreciate it. We are scheduled to complete renovations by the end of November and hope you stay with us again so you can experience our brand new hotel. Thank you