Ratings based on 672 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

A Nice Hotel Close to the Airport

Posted Apr 11, 2014
Pros: Convenience, Staff and amenities.
Cons: Increase the area to park while checking in.
Location: Close to the Airport made it efficient for my meetings.
One night stay for business. It was so nice to have a hotel with a nice restaurant and bar. I used both of them. The staff was wonderful.
Comment from
Jan 14, 2014
Dear Guest, I am glad you enjoyed our Restaurant and Bar and will definitely pass on your comments to the staff. I hope you come back and see soon we are starting a $11 million dollar renovations in less than a month and are very excited. Thank You Mgmt.
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio

Weekend

Posted Apr 8, 2014
I would recommend this hotel. The room was great, very soft bed, warm comforters, and great room service. I will definitely book again.
Comment from
Jan 9, 2014
Thank you for your response. We appreciate the feed back and will know the different department Managers know about your experience. Thank you for choosing to stay with us. Management
5 out of 5
Recommended
for Everyone
by im from cali

Very nice

Posted Apr 8, 2014
We stayed one night, the staff gave us cold water, it sounds like a small thing but at the time it was huge!
Comment from
Jan 9, 2014
Thank you for your response. I am happy you enjoyed the water and hope you come back and stay with us soon.
2 out of 5
Recommended
for Everyone
by A verified traveler

Not worth the money, nice place overall but ehh

Posted Apr 7, 2014
Didn't have any appealing amenities but for a $20 difference, worth the expense over a motel 6. Would like more of Embassy in my stay.
Comment from
Jan 9, 2014
Dear Guest, I apologize that your stay with us was not what you expected. We will be starting an $11 million dollar renovation in less than a month and we will have a brand new look. I hope you come back and enjoy the new look of the Hilton San Antonio. Thank you, Management
2 out of 5
by A verified traveler

Disappointment

Posted Apr 2, 2014
Cons: Cleaniness of room
The room floors were dirty, there was no comforter on the beds, the air did not work
Comment from
Jan 9, 2014
Dear Guest, We appreciate the feedback and apologize for the inconvenience during your stay. We are starting major renovations in a month and hope you will come back and visit us and experience our brand new look. Thank you Management
2 out of 5
by A verified traveler

ok hotel

Posted Apr 1, 2014
For a Hilton hotel I expected better conditions.The rooms were older and out dated.
Comment from
Jan 9, 2014
Dear Guest, Thank you for your feedback we appreciate it. We will start an extensive renovation in a month and hope you come back and enjoy our new hotel. Thank you Management
1 out of 5
by A verified traveler

Not clean!!

Posted Apr 1, 2014
Not clean, staff not professional at all. That's all.
Comment from
Jan 9, 2014
Dear Guest, I am sorry your stay with us was not up to standard. We appreciate the feedback and I will make sure this gets communicated. We will be starting an $11 million dollar renovation in less than a month and hope you come back and enjoy our brand new hotel. Thank you Mgmt.
4 out of 5
Recommended
for Everyone
by steph

Nice hotel near the airport and easy to find

Posted Mar 31, 2014
The hotel was nice overall, clean room, polite staff. The only dissapointment was the extra charge for the internet but had i read the full details i probably wouldnt have booked the hotel.Its not a cheap hotel so you think they could have free wifi. Overall good hotel
Comment from
Jan 9, 2014
Dear Guest, Thank you for the feedback we appreciate it. We will start our a major renovations in less than a month and we will be adding a Tech Lounge in our lobby and internet access will be complimentary in our Lobby. I hope you come back and enjoy our brand new hotel. Thank you, Mgmt.
2 out of 5
by ldl from san antonio

Beds

Posted Mar 30, 2014
Beds are terrible , need to be changed , really not expected this from a hilton
Comment from
Jan 9, 2014
Dear Guest, I apologize that your stay was not up to standards. We will be starting an $11 million dollar renovation in May and will have brand new beds in all of our rooms. I hope you come back and enjoy our brand new hotel. Thank you, Mgmt.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Mar 29, 2014
Pros: Nice and clean
Cons: Everything fine
Location: Great location
This a lot better than the ratings show. Nice hotel
Comment from
Jan 14, 2014
Dear Guest, Thank you for you comments we appreciate them. We are going to be even nicer as we are about to start an $11 million dollar renovation in less than 30 days. Hope you will come back and visit. Thank you, Mgmt.