Outdoor pool

Reviews of Holiday Inn Express & Suites San Antonio SE By At&t Center, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 330 out of 546 reviews" "
Rating 8 - Good. 129 out of 546 reviews" "
Rating 6 - Okay. 40 out of 546 reviews" "
Rating 4 - Poor. 26 out of 546 reviews" "
Rating 2 - Terrible. 21 out of 546 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Domingo

Very clean!
Stayed 2 nights in Mar 2024

8/10 Good

Jose

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The overall hotel was good it's just the pool was cold this hotel is more like for business people not for family.
Stayed 3 nights in Mar 2024

2/10 Terrible

Ronald, La Feria

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked into my room a little after 9:00 PM. I tried to take a shower before I went to sleep and there was no hot water. I called the front desk and was told they couldn't do anything until morning. The next morning I talked to the hotel manager, Trish Stivers, and she seemed bothered to assist me. I asked for a refund and she said there was nothing she could do to help me. Horrible experience and terrible management.
Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Denisse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Yuanrong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Due to construction of the freeway is really hard to drive into that hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Maria, Temple

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were of restaurants close by, but lots of construction on the roads. You could still get around, but had to fight the traffic. Was pretty clean. The beds were comfortable. Breakfast very good!
Stayed 1 night in Feb 2024

8/10 Good

Kenneth

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice facility!
Stayed 1 night in Feb 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Construction on road so you have to pay attention to turn in for property
Stayed 2 nights in Jan 2024

2/10 Terrible

Caitlin

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Lili

Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 8, 2024
Thank you for being our guest

8/10 Good

Quirino

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 8, 2024
Thank you for being our guest

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
OVERALL GOOD.
OVERALL IT WAS WONDERFUL. THE ONLY THING WAS THAT THE A/C WAS NOT WORKING. THANK GOODNESS FOR THE WEATHER. IT WAS COLD OUTSIDE, SO IT WAS NOT THAT BAD INSIDE ROOM.
Stayed 1 night in Nov 2023
Response from GM on Jan 8, 2024
Thank you so much for staying with us.

2/10 Terrible

Danielle

Traveled with family
Disliked: Amenities
The water and shower pressure was not great. A light switch didn’t work. The breakfast was great.
Stayed 1 night in Nov 2023
Response from GM on Jan 8, 2024
Thank you for being our guest!

4/10 Poor

Daniel

Business traveler
Disliked: Staff & service, amenities
This place is pretty awful honestly. I checked in last night with an employee who was so sick they could barely talk. I then watched them wipe their nose with their bare hand and then grab my ID and credit card off the desk. He was also coughing openly. Then for some reason I’m in the handicapped hotel room with a shower head that is about as high as my belly button and the nozzle holder is broken so it’s even worse. Then the pool and hot tub were closed ‘because it rained’. That’s not how pools work. They claimed they put new chemicals in the water because it rained and it takes a long time for the water to be ready again. Having taken care of pools and hot tubs before, this is ridiculous. The other lady opposite the sick boy is also kind of abrasive. Definitely not a welcoming feeling here. Would not recommend.
Stayed 1 night in Nov 2023
Response from GM on Jan 8, 2024
Thank you for being our guest

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Clean spacious room, great breakfast (bacon was amazing), felt like a safe area so no concerns on that end
Stayed 2 nights in Oct 2023

8/10 Good

Alejandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this was good. The breakfast was actually really good. I loved having dove products. I have nothing to complain about but you guys could get new shower heads.
Stayed 1 night in Oct 2023

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Gregory

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This place very overpriced and I'll never stay there again
Stayed 1 night in Oct 2023

10/10 Excellent

Nyree

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
The hotel was clean and the breakfast was great. The staff were friendly and professional. The location was also convenient to where I needed to go. I would have given all excellents, but the bed was a little too hard for me. My back was hurting all night and when I got up in the morning. The room was very clean though. It was also pricey for the area its in. I was pleasantly suprised by how nice and well ran it was.
Stayed 1 night in Oct 2023

8/10 Good

Jim

Stayed 1 night in Oct 2023
Response from GM on Jan 8, 2024
Thank you for being our guest

4/10 Poor

saugat

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Customer didn’t have any alternative plans for maintenance . Adjust fan in restroom was not working and restroom was stinking. I saw big mouse at the gate. Overall i felt dirty compared to other hotels.

6/10 Okay

Joanna

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Cleanliness
Mayor construction going on right outside of hotel. The room was not vacuumed. There was finger prints all over the door frames and someone’s lips on the bathroom frame. . Very dark bathroom. Nice pool.
Stayed 1 night in Sep 2023

10/10 Excellent

Blake

Stayed 1 night in Sep 2023

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is super clean and a very helpful and courteous lady at front desk. Quite hotel and very secure. Would highly recommend this hotel to friends and family. Hope to come back soon.
Stayed 1 night in Aug 2023

10/10 Excellent

Lisa

Na
Stayed 4 nights in Aug 2023

2/10 Terrible

Nora

Disliked: Staff & service
Stayed 3 nights in Jul 2023

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leisure
Stayed 2 nights in Aug 2023

10/10 Excellent

Danelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on Aug 23, 2023
Thank you for being our guest!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on Aug 23, 2023
Thank you for being our guest!

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on Aug 23, 2023
Thank you for being our guest!

8/10 Good

rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and fenced
Stayed 4 nights in Jul 2023
Response from GM on Aug 23, 2023
Thank you for being our guest!

10/10 Excellent

Edgar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and great breakfast
Stayed 1 night in Jul 2023
Response from GM on Aug 23, 2023
Thank you for being our guest!

10/10 Excellent

David

Stayed 1 night in Jul 2023
Response from GM on Aug 23, 2023
Thank you for being our guest!

10/10 Excellent

Mary, Desoto

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Elevator stopped working. My husband had special shoe on because of foot surgery. This was very inconvenient for him climbing up and down 4 flights of stairs. Staff was very accommodating.
Stayed 1 night in Jun 2023
Response from GM on Jun 26, 2023
Thank you for being our guest

10/10 Excellent

Lanagale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great experience. We were very comfortable and enjoyed our stay.
Stayed 2 nights in Jun 2023
Response from GM on Jun 26, 2023
Thank you for being our guest

10/10 Excellent

DeAnn

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very nice place to stay! The staff was very friendly and helpful. The room was very comfortable and clean. The breakfast buffet was kept replenished as people ate. We left something in the room and it was saved for us in the office until we could return and retrieve it. I believe this hotel sets an excellent standard! Thanks
Stayed 1 night in Jun 2023
Response from GM on Jun 26, 2023
Thank you for being our guest

8/10 Good

Brenda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value & Staff
Great hotel staff and clean room. Traffic noise kept me up for awhile.
Stayed 1 night in Jun 2023
Response from GM on Jun 26, 2023
Thank you for being our guest

8/10 Good

Khristie

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 3 nights in May 2023
Response from GM on Jun 26, 2023
Thank you for being our guest

6/10 Okay

Diana

Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom needs exhaust fan. All the hotel is very humid. Hard to breath in and lots of mold everywhere
Stayed 1 night in May 2023
Response from GM on Jun 26, 2023
Thank you for being our guest

10/10 Excellent

Noor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 1 night in May 2023
Response from GM on Jun 26, 2023
Thank you for being our guest

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Access was weird from the highway.
Stayed 2 nights in May 2023
Response from GM on Jun 26, 2023
Thank you for being our guest

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Holiday inn express was clean, courteous staff, comfortable bed. What could be better was the breakfast that was just okay.
Stayed 1 night in May 2023
Response from GM on May 15, 2023
Thank you for being our guest!

8/10 Good

Cato

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They take care of what you need and are very friendly, especially Mr. Ramirez look
Stayed 5 nights in May 2023
Response from GM on May 15, 2023
Thank you for being our guest!

8/10 Good

Charlonda

Stayed 2 nights in May 2023
Response from GM on Jun 26, 2023
Thank you for being our guest

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean, bed was comfy and I love that the room was supplied with name brand hygiene products. The breakfast was amazing as well, will definitely stay there again!
Stayed 1 night in Apr 2023
Response from GM on May 15, 2023
Thank you for being our guest!

8/10 Good

Brian

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It didn’t feel fully cleaned. It’s next to a highway, you could here the highway noise other than that everything is was good.
Stayed 2 nights in Apr 2023
Response from GM on May 15, 2023
Thank you for being our guest!

4/10 Poor

Mary

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from GM on Apr 21, 2023
Thank you for staying with us

10/10 Excellent

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice and clean hotel. Close proximity to Freeman Coliseum at a good price. Parking and breakfast included. No beautiful views but you ain't paying Riverwalk prices either.
Stayed 1 night in Apr 2023
Response from GM on Apr 21, 2023
Thank you for your kind words