I checked into my room a little after 9:00 PM. I tried to take a shower before I went to sleep and there was no hot water. I called the front desk and was told they couldn't do anything until morning. The next morning I talked to the hotel manager, Trish Stivers, and she seemed bothered to assist me. I asked for a refund and she said there was nothing she could do to help me. Horrible experience and terrible management.