Ratings based on 354 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, Colorado

Our stay was absolutely fabulous!

Posted Sep 15, 2014
Pros: The room was clean and beautiful!
Cons: Nothing.
Location: The aiport is very convenient. The cab ride to the downtown area as quick and convenient as well!
The staff and GM went out of their way to make our experience unbelievable. The GM upgraded my room knowing I was meeting my boyfriend that had taken leave for the weekend from the military to see me. The room was beautiful, the staff was very accomodating! They took the time to add him to the reservation so he could check in prior to my arrival from out of state. The shuttle to and from the airport was quick and easy! The breakfast was amazing. The location was convenient to the airport and also to downtown. They went above and beyond!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant stay.

Posted Sep 4, 2014
Pros: The modern features, refrigerator and microwave. Pool & business center with accessible computers.
Cons: I did not like that it was pet friendly.
Location: Great location, near a mall and several places to eat and only 10 minutes from downtown San Antonio. Very easy to get around.
The room was clean and modern. The staff responded well to my requests. I like that they had a business center where we could go on-line and buy tickets. There was a false fire alarm and although the staff was very polite they seemed a little flustered and of course made us a little uneasy. But in the end it all worked out.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2014
We loved our stay. Staff was really helpful and the rooms were great. We will definitely go back there for pur next trip.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 25, 2014
We stayed in a king bed room. It was very comfortable and had all the amenities we needed. We were expecting a bigger room for the price.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel very clean

Posted Aug 19, 2014
It was great .. clean room. Staff very friendly pool was clean and had towels for everyone. .
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Great Hotel

Posted Aug 19, 2014
It was right in the middle or the two places that we visited the most. In addition, it was right across the freeway from a great mall. The staff was super friendly and they also have a very handsome security guy.
3 out of 5
Recommended
for Everyone
by A verified traveler from Albany, NY

convenient to airport and centrally located

Posted Aug 18, 2014
Pros: convenience
Cons: better attention by housekeeping to needed supplies.
Location: centrally located for easy access to all major venues such as Riverwalk, Sea World, Fiesta Texas.
overall was a good stay. In-room coffee supplies not replenished for days. Necessary bathroom supplies not replenished one day and on another only one clean large towel was left when there were two people staying in the room. Room entry keys kept deactivating.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very helpful staff

Posted Aug 17, 2014
Manager helped us clear up a mixup with our online reservation in a calm, friendly manner.
3 out of 5
by A verified traveler from San Antonio

2 star hotel

Posted Aug 13, 2014
Hostess did not seem to like her job. Everyone in line was upset with there room. Was not a good holiday inn
2 out of 5
by A verified traveler from R

Leaky bathroom

Posted Aug 12, 2014
The bathroom ceiling was leaking. We asked to be moved, but they never moved us to another room.