Ratings based on 337 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from Houston, TX

Nice hotel close to SeaWorld with shuttle

Posted Jul 22, 2014
Pros: Nice rooms and pool area for kids.
Cons: The resteraunt service as well as food quality.
Location: SeaWorld, Aquatica, only about 20 minutes for the Riverwalk and The Alamo.
Stayed 4 nights with my sons, we have an overall good experience at the hotel. My sons and I enjoyed the pool area as well as the outdoor porch in the evening time. Shuttle service to SeaWorld is an added bonus to not have to pay for parking as that can add up quickly. Service at the restaurant could be better, however there are plenty other options close to the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with good location, friendly staffs

Posted Jul 22, 2014
Really family friendly hotel! Staffs are nice and make you feel warm. We traveled with my two girls. They feel happy. Breakfast buffet was nice and hot. It is not the best but better than most of them.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for a "staycation"

Posted Jul 21, 2014
Pros: Convenience and service
Location: SeaWorld and tons of restaurants nearby!
We drove up from Denton to visit SeaWorld and couldn't have asked for a better location. The hotel is clean, nice, and the staff go out of their way to help you with anything you need! What originally sold me was the shuttle service to SeaWorld, but we would visit again based on the hotel and the level of service we received!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cape Cod, MA

Wonderful experience!!

Posted Jul 19, 2014
Pros: Pretty much everything.
Cons: Found stale cookies, toys and trash under the beds when we checked in.
Location: Seaworld and Aquatica, Ingram Mall and other shopping centers
Our driver to and from Seaworld is fantastic! Food was good, room service great, pools clean and kid friendly. Room was comfy. Overall excellent, hated to leave!
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin

Love the location

Posted Jun 30, 2014
Staff was very friendly and hotel was well kept and clean. Will be staying again for sure!
Comment from Hotel Management
Jul 8, 2014 by HotelMgmt, Hotel Management
Nothing makes us happier than to know our guest’s experience was so positive they plan on staying with us again. Your complimentary review of Holiday Inn San Antonio NW is greatly appreciated. We’re delighted that our convenient location, excellent staff and well-kept accommodations created a memorable visit for you. We look forward to seeing you again in the future.
3 out of 5
Recommended
for Families
by Billie from Killeen, TX

Sea World Experience

Posted Jun 15, 2014
Pros: Nice rooms and close to Sea World.
Cons: Hot Water, or at least notify the residents of the issue,
Location: Close to Sea World and Six Flags. Easy to find.
We had spent the day at Sea World and could not wait to check in at the hotel. The hotel is nice and very close to Sea World. The room was great, but a little too much furniture. We got cleaned up and went to the Sports Grill for dinner. The dinner was good, but getting the meal to the table took quite awhile. We asked about the pool, one of the hosts took us to the pool area. It was like a sauna with a warm indoor pool, but there is an outdoor pool too. The beds were great. Next morning looking forward to hot showers, but NO HOT WATER. Both boilers went out. Wonder if this was the reason the pool area was so warm? The staff was tremendous!! So very helpful!
Comment from Hotel Management
Jun 24, 2014 by HotelMgmt, Hotel Management
While we’re glad you enjoyed your accommodations, and found our staff to be so helpful, it is disappointing your stay was not completely satisfying. Please accept our apologies for the temporary lack of hot water, and we sincerely thank you for your patience. As you mentioned, we have both indoor and outdoor pools for all of our guests’ enjoyment. We hope to welcome you back again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but restaurant not good.

Posted Jun 15, 2014
The actual hotel is great, but the restaurant had bad service both times we went.
Comment from Hotel Management
Jun 25, 2014 by HotelMgmt, Hotel Management
We’re truly glad you found our hotel to be great, but we deeply regret your disappointing experience with our restaurant. All of our staff is committed to providing exceptional guest service, but it appears this was not your experience. Please accept our apologies, and know that we will be reviewing your comments with all of our dining staff. We hope you will visit us again.
2 out of 5
by A verified traveler

Frequent lock outs

Posted Jun 12, 2014
Pros: Location was convenient.
Room keys were constantly malfunctioning. Had to return to front desk at least three times for replacement keys. Rommel only had one small trash can.
Comment from Hotel Management
Jun 24, 2014 by HotelMgmt, Hotel Management
Thank you for providing your feedback. While we’re glad you enjoyed our central location, we deeply apologize for the inconvenience you experienced with regards to your room key. We will be sure to share your comments with our management team. We always encourage all of our guests to reach out to us during their stay if they need anything else during their stay. We hope to welcome you back in the future.
5 out of 5
Recommended
for Everyone
by Austin from G. Dallas, TX

Nice hotel close to Seaworld

Posted Jun 9, 2014
First time family trip to Seaworld. With 2 small children we wanted something clean and safe. We couldn't have been happier with our stay! It was everything you could want from Holiday Inn. This hotel is especially nice because of the restaurant in the hotel and the great pool. Room service is also available which is a perk. We will definitely stay here next time!
Comment from Hotel Management
Jun 17, 2014 by HotelMgmt, Hotel Management
We can't thank you enough for your detailed review of your stay and your generous praise for our hotel and staff. It is always our desire to provide our guests with exceptional service, great accommodations and a variety of amenities to make their visit the best it can be. We are thrilled to have exceeded your expectations and that you will definitely stay here the next time you are in town. Thank you so much for sharing your comments of the Holiday Inn San Antonio NW.
3 out of 5
Recommended
for Everyone
by A verified traveler

very close to Sea World

Posted Jun 8, 2014
Pros: pool area was clean , house keeping kept us up with towels
Cons: nice hotel just the a/c system kept shutting off while sleeping , made it uncomfortable in middle of night
Location: Pretty much close to every thing , Sea world , River walk
hotel staff was very helpful, enjoyed the shuttle to sea world
Comment from Hotel Management
Jun 10, 2014 by HotelMgmt, Hotel Management
Thank you for taking the time to share your positive comments about your recent visit. From our beautiful pool, to the attentiveness of our housekeeping associates, we’re glad to know how much you appreciated the Holiday Inn San Antonio NW. We apologize for any inconvenience you may have experienced with the air conditioner in your room. Please know we are here to help our guests with anything, and regret we did not have the opportunity to assist. We would be delighted to welcome you back in the future.