Ratings based on 758 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom manitoba

A great Riverwalk experience

Posted Apr 5, 2015
Pros: The staff were all friendly, courteous, and helpful. The location was perfect for us and we enjoyed the pool, hot tub, and outside seating area .
Cons: This hotel could be cleaner- it is not really dirty but a few things like dust on lamps and the ceilings need a wipe. In room safes & tour desk needed
Location: The location is excellent...a few minute stroll to the Alamo and the Alamo plaza, River Center mall as well as being right on the Riverwalk-
Our taxi took us to the wrong Holiday Inn at 10:30 at night so give the address to the driver! Check in was easy and we found all hotel staff friendly and courteous. The hotel location was great as we were minutes away from The Alamo, shopping Center, and all Riverwalk action. We felt safe and enjoyed the comfortable beds. No carpet in the room was nice although the room could have been cleaner- We had a good breakfast buffet and enjoyed the small outdoor pool and hot tub and outdoor sitting area. We missed having an in room safe but left passports and $ in a safe deposit box at the front desk/office. It would have been nice to have had a tour desk but front desk staff provided info when asked. The wifi worked well. Overall it was a good hotel and would recommend it.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Greenville, SC

On the Riverwalk

Posted Mar 28, 2015
Pros: We loved the closeness to the riverwalk, which we could see out our 7th floor window.
Cons: We were in a room across the hall from the gym and you could hear when people got on the treadmill (at 5:30 in the morning), not good.
Location: There were two coffee shops at the corner and all the restaurants just down the stairs on the riverwalk. Plenty of shops to go through as well.
We had a great time here as the riverwalk was at our back door. Everything you needed was right within a few blocks. We parked in the hotel garage and put some miles on our sneakers.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and tidy

Posted Mar 26, 2015
Pros: General atmosphere, the breakfast, the restaurant, the reception, the well-lit surroundings, the cleanliness, the proximity to the River Walk.
Cons: It was difficult to operate the TV, the CC didn't work very well. There is no need to request a room with a view if you are staying at a floor high.
Location: The Alamo and the River Walk. Those are sufficient.
We stayed one night, arrived a Thursday and left Friday during Spring Break. The hotel charges a one time 20 Dollars for the parking. The rooms were comfortable, well-lit, well-ventilated, with nice furniture and amenities. Even after a large party, everything was tidy. The breakfast was included and was luscious and plenty. The view of the restaurant and the way it is lit was very nice. The personnel was attentive and courteous, especially the lady I talked to on the reception who helped out.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MI

Excellent location.

Posted Mar 26, 2015
Pros: Staff and location.
Cons: Floors swept a little better.
Location: On the riverwalk and walking distance to the Alamo, Market Square, Main Square.
Nice hotel close to the riverwalk and numerous activities. Staff was very helpful and very friendly. Breakfast was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location on Riverwalk

Posted Mar 19, 2015
Staff is very friendly. Room was kept clean. Loved being on Riverwalk. Parked car and didn't use it until we left the hotel.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin Tx

We stayed here to attend an event at the Majestic

Posted Mar 18, 2015
Picked hotel for proximity to the Majestic. The staff was attentive, helpful and very accomadating. The floor in the room was dirty, crackers under the chair, clumps of hair on the floor in main area as well as in bathroom.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to river walk

Posted Mar 16, 2015
We love staying in Holiday Inn River Walk. Will stay with it next time.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Great time

Posted Mar 14, 2015
Staff very friendly and helpf. Nice and close to riverwalk and theaters
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2015
Hotel was very nice and clean. A little expensive but would stay there again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom S

Nice hotel in the middle of everything!

Posted Mar 5, 2015
Great room for a great price. Staff was friendly and courteous. Location was amazing! I Was in walking distance to everything. Great place for a visitor that wants to explore San Antonio.