Ratings based on 563 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Location location location

Posted Dec 15, 2014
Location is perfect for attending events at Majestic Theatre. Front desk check in was quick and efficient. Only complaint was that hallways smelled of cigarette smoke.
Comment from Hotel Management
Dec 15, 2014 by Gina Ruiz, Hotel Management
Thank you so much for your valuable feedback. I am happy that you enjoyed the hotel and it's location. I apologize you had to smell cigarette smoke in the halls, this should not ever be the case and again, my apologies. I hope that you will come back and see us again soon!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice hotel

Posted Dec 14, 2014
Pros: It's location
Cons: Breakfast
Location: The hotel is located in the centre where you will find many attractions
The hotel had limited facilities for breakfast. Anyone could just walk in to the hotel.
Comment from Hotel Management
Dec 16, 2014 by Gina Ruiz, Hotel Management
Thank you for your feedback. I apologize that you felt as if anyone can just walk into the hotel, we do allow locals to visit our building and as you can imagine passer by's want to also visit. It is such a cool and refreshing hotel that we like to share it with others. We do however do not allow anyone to walk in after hours as this is a safe and secure facility for our guests and associates. I hope that despite this you will come back and see us again!
4 out of 5
Recommended
for Other
by A verified travelerfrom Lake Charles, LA

Overall a wonderful stay for Thanksgiving

Posted Dec 2, 2014
Pros: Pet friendly
Cons: Front desk could be a little more friendly.
Location: Great location close to everything downtown.
We did get off to a rocky start. First we did not have a luggage cart and were waiting around for one. While we were waiting I went and checked in and then went up to our room. The room was already occupied so I went back down and they apologized and gave me a different room. After that ordeal the bellmen offered to carry our bags up for us. The bellman were extremely nice our whole stay. They always said hi and called our sweet pomeranian by name every time we went out. The room was very roomy and the location was close to everything. Overall we had a wonderful experience and would stay there again.
Comment from Hotel Management
Dec 3, 2014 by Gina Ruiz, Hotel Management
Thank you for your review of our hotel. I am sorry that the check in process was rocky. We never anticipate those things will happen and we are sincerely sorry that it did. I am glad the bellmen were able to help you and they talked so happily about your dog as well, they loved him! Again, we apologize but are so glad to hear that we will see you agai in the future!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Very good option !

Posted Dec 1, 2014
Pros: The rooms are great.
Nice, modern, good facilities and very good location. Breakfast included, though the place to have breakfast should be a little more comfortable. We had a very good experience.
Comment from Hotel Management
Dec 3, 2014 by Gina Ruiz, Hotel Management
Thank you! We appreciate the positive feedback. Have a great day and looking forward to your next stay with us!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Plano, TX

Nice place to stay near The Alamo and Riverwalk.

Posted Nov 30, 2014
Nice hotel and staff. Needs more efficient management of the breakfast lines and seating.
Comment from Hotel Management
Dec 1, 2014 by Gina Ruiz, Hotel Management
Thank you so much for your feedback. We will take you comments into consideration for the future, Again, thank you and have a great week!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, Tx.

Excellent hotel, close to river walk

Posted Nov 28, 2014
My partner and I had an excellent time staying in San Antonio at the Home2 Suites by Hilton. It was a lot closer to the attractions we were going for (river walk/Alamo) than I had thought. The staff was very nice and extremely helpful. After our speedy check-in, we went up to our room which was beautifully decorated and laid out with kitchenette/ bathroom and bedroom. It reminded me of a studio apartment. I'm a little claustrophobic, so it took me a few minutes to adjust to the small space but after that everything was perfect. I would advise to park in the parking garage next door ($10 a day); however, if one decides to utilize the valet parking ($27 a day) I would call in advance because it is right on the street (no driveway or drive in).
Comment from Hotel Management
Dec 1, 2014 by Gina Ruiz, Hotel Management
Thank you so much for your positive review. I hope you will come back and see us soon! Have a great day and again, thank you!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas

Nice hotel, great distance from the all the sites.

Posted Nov 27, 2014
Loved the hotel overall. 2 rough patches, the lighting in the rooms was a bit odd, I would have lived an overhead light in the office area, breakfast was a bit of a trial, very long lines an limited seating. I think they were a bit overwhelmed with the number of families staying over Thanksgiving week. Overall I was very happy! Close to the Riverwalk and the Alamo. Easy walk to Hemisfair park, cathedral and all the downtown sites.
Comment from Hotel Management
Dec 1, 2014 by Gina Ruiz, Hotel Management
Thank you so much for your your review of the hotel. I am glad to hear that you will be back to see us. We will work diligently on providing better service in breakfast. Again, thank you.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pa

Easy walk to Riverwalk and Alamo

Posted Nov 27, 2014
Easy to get to from the airport. Great breakfast. Room has lots of space. Needed an additional chsir for (2) people to eat, if you had more you could use the couch (a little low).
Comment from Hotel Management
Dec 1, 2014 by Gina Ruiz, Hotel Management
Thank you so much for your review of the hotel. We look forward to seeing you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable Place Downtown

Posted Nov 24, 2014
Location: Can walk to convention center, river walk, market. Go to Ocho bar/ restuarant.
Had a great stay at Home2 Suites. Breakfast was included in stay. Good options- yogurt, egg sandwiches, cereal, orange juice and coffee to go. Fitness center is nice-treadmills and some weight equipment. The only thing that disappointed me was the fact that the room in which I stay had very little natural light. The window looked out onto a small hallway which seemed to serve as an open "courtyard" like area which was open had a skylight. This meant that it was quite dark in the room even during day time hours when the window shades were up. Otherwise, a clean and fine experience.
Comment from Hotel Management
Nov 26, 2014 by Gina Ruiz, Hotel Management
Thank you so much for sharing your comments in regards to your stay with us. So glad you enjoyed breakfast! I apologize the room didn't have enough natural light for you. When you come back and see us please let us know that you prefer that and I assure you we will take care of that request happily! Again, thank you and we look forward to your next stay with us!
Comment from Hotel Management
Nov 25, 2014 by Gina Ruiz, Hotel Management
Thank you so much for your recent review. It is much appreciated. I can assure you I will take all of your comments into consideration, Again, thank you. Have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveler

G

Posted Nov 7, 2014
Great place to stay Everything in walking distance
Comment from Hotel Management
Nov 17, 2014 by Gina Ruiz, Hotel Management
Thank you so much for your positive feedback! We appreciate the time you took to review our hotel. Have a great day and we look forward to your next stay with us!