Ratings based on 224 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Family Hotel

Posted Dec 8, 2014
Great location....staff completely friendly...nice spacious rooms...highly recommend and would stay here again
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Posted Dec 3, 2014
Lots of room, great breakfast, friendly staff, comfortable bed
2 out of 5
by A verified travelerfrom Houston, TX

Posted Nov 28, 2014
Pros: The lobby and common areas were clean and well kept.
Cons: Attention to detail by cleaning staff needs improvement.
There was a sewing needle sticking up out of the carpet, and I stepped on it. The TV remote was very dirty, the laminated welcome sheet was covered in filth, the guest information booklet was missing pages and destroyed (I was looking for wifi connection info). Separately, none of these things are a big deal, but together they are strong indicators that there is not enough attention paid to details by the cleaning staff and/or management. I presented the items above to the front desk staff, and they were apologetic.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 23, 2014
The staff was friendly, the room was extremely clean! I would definitely stay again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Loved it

Posted Oct 20, 2014
Felt Like I Never left Home. Great Service and Excellent breakfast
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 12, 2014
The first night, the front desk gentleman was rude. He did not present good customer service.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom monterrey mexico

Muy buena ubicación

Posted Sep 17, 2014
Le falta más variedad en los desayunos no hay cereales ni frutas; quizá deben poner también pan dulce y otros jugos. Tal vez pensar en algo que lo haga ver más moderno en habitaciones y mobiliario; muy bien el equipo y apoyos de cocina. El acceso a internet debe ser inmediato sin exigir registros ni claves.
2 out of 5
by A verified traveler

Posted Sep 8, 2014
Facilities were fine. We had. iPad stolen by hotel emoter. Certain we had when we arrived. Hotel just shrugged it off without an investigation.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Sep 6, 2014 on Hotels.com
Everything was okay. Breakfast was alright. Rooms and hallways had a stench of deodorizer and cigarette smell, even though we were in non smoking rooms.
5 out of 5
Recommended
for Families
by Jesusfrom San Antonio

Awesome place

Posted Aug 23, 2014 on Hotels.com
Really great stay. Really big rooms for a great price (purchased at Hotels.com). Living room and bed room with large plasma TVs, kitchen with microwave, fridge, ice maker, dish washer, stove, utensils, glasses, pots, pans. Really nice place. I did have a complain about the cleaning service, they did not cleaned the room one night, and the next night they did not change the sheets. I spoke with front desk about it and they refunded a hole night. Excellent costumer service, friendly employees.