Ratings based on 5,315 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing Hotel & Staff!

Posted Jul 29, 2015
The hotel was beautiful! It was on the Riverwalk. It was close to everything. The rooms were big, comfortable & clean. The beds were heavenly. Everyone was friendly & helpful. I recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Odessa, TX

Wonderful

Posted Jul 27, 2015
Wonderful hotel. Staff was amazing! Everyone was very nice and helpful. Rooms were very nice, clean and comfortable!!! Hotel is right on the riverwalk and very close to many downtown attractions.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel and perfect location.

Posted Jul 27, 2015
I stayed at the hotel with my wife and two children. We stayed in a very large suite. I was surprised at the amount of room we had.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Great hotel

Posted Jul 25, 2015
Staff members were extremely friendly. I love that all of the rooms are luxury sites.
Comment from Hotel Management
Jul 28, 2015 by Troy, Hotel Management
We appreciate the 5 star review of the hotel and friendly staff. I'm pleased to read you enjoyed our luxury suites and we look forward to your return visit. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Beautiful hotel on the Riverwalk

Posted Jul 25, 2015
Pros: Expedia
Cons: I wish the pool had been bigger.
Location: Right by a local bus stop - you can catch the Number 7 Sightseer and the Number 64 to Seaworld - close to restaurants - right on the Riverwalk.
My husband and I stayed at this beautiful hotel during our first trip to San Antonio. The hotel is very convenient as it is right on the Riverwalk and has a wonderful restaurant of its own. The decor is awesome and the staff were warm and welcoming and very helpful. Staying at the hotel added to the wonderful experience e had exploring the city. We would always come back to Hotel Contessa when we visit San Antonio again. Shona and Lamin Jabang
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice close to river walk

Posted Jul 25, 2015
I stayed one night with my family. Overall, I had good experience.
Comment from Hotel Management
Jul 28, 2015 by Troy, Hotel Management
Thank you for choosing to stay with us and for the compliments to our great location. We hope you will be back again very soon. Troy Mathews General Manager
2 out of 5
by A verified traveler

Inconvenient rooms. Over priced

Posted Jul 24, 2015
First there are no microwaves or mini refrigerators so it impossible if you have an infant. They told us they had free breakfast and we got a bill for 55 added to or room. Also it was 259 more with extra fees than we were initially told.
Comment from Hotel Management
Jul 28, 2015 by Troy, Hotel Management
We appreciate your candid feedback of your recent stay. The hotel does offer free breakfast for children under 8. I apologize for the confusion and will speak to our staff. Troy Mathews General Manager
2 out of 5
by A verified traveler from Memphis, TN

Bad experience. Room not ready, and fire alarm

Posted Jul 23, 2015
Cons: CUSTOMER SERVICE
When we arrived at 5:30pm, we waited in line for 25 minutes just to be told that our ROOM WAS NOT READY. We were traveling with a 4yo and an infant, who were very tired after waking up really early to catch two planes. They called us one hour later, no apologies and didn't even offer anything to compensate their mistake. Next morning we went out and came back around 4pm to find out our room hasnt been cleaned up, we had to call frontdesk to get someone to come up. The following afternoon they had a fire alarm failure that played for an HOUR, which was telling all guests to walk to the nearest exit and wait for instructions. Needless to say it happened right after I had put the baby to sleep, so we had to wake him up and wait outside. TERRIBLE EXPERIENCE.
Comment from Hotel Management
Jul 28, 2015 by Troy, Hotel Management
We sincerely apologize for the inconvenience of the fire alarm and for the lack of housekeeping. I will discuss your comments with our staff to correct the issues. Troy Mathews General Manager
Comment from Hotel Management
Jul 28, 2015 by Troy, Hotel Management
We sincerely apologize for the inconvenience of the fire alarm and for the lack of housekeeping. I will discuss your comments with our staff to correct the issues. Troy Mathews General Manager
Comment from Hotel Management
Jul 28, 2015 by Troy, Hotel Management
We sincerely apologize for the inconvenience of the fire alarm and for the lack of housekeeping. I will discuss your comments with our staff to correct the issues. Troy Mathews General Manager
Comment from Hotel Management
Jul 28, 2015 by Troy, Hotel Management
We sincerely apologize for the inconvenience of the fire alarm and for the lack of housekeeping. I will discuss your comments with our staff to correct the issues. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

Great hotel right on the river walk

Posted Jul 21, 2015
Perfect distance from the busy area of the river walk. The rooftop pool has an amazing view of Downtown and it's a great area to unwind. I loved my stay and would definitely go back!
Comment from Hotel Management
Jul 23, 2015 by Troy, Hotel Management
Thank you Manny for your compliments to the hotel and great location on the Riverwalk. We look forward to your return visit! Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lubbock, TX

Great hotel on the Riverwalk!!

Posted Jul 18, 2015
The hotel staff was excellent and the room was very nice and comfortable.
Comment from Hotel Management
Jul 20, 2015 by Troy, Hotel Management
Thank you for the 5 star review of the hotel and our spacious suites. We hope you will come back again very soon. Troy Mathews General Manager