Ratings based on 4,932 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2015
Great hotel. Good location for quick access to restaurants.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas City, MO

Excellent Stay!

Posted Feb 23, 2015
Location: Located right on Riverwalk and within walking distance to all downtown restaurants, bars, Tower of Americas and Alamo.
First trip to San Antonio and relied on Expedia and previous comments to direct me to a good hotel...was not disappointed! The room was beautiful, staff so friendly and located close to all the downtown sites. Shout out to team member Eddie G - so nice! This obviously wasn't the cheapest rate in downtown San Antonio and you definitely get what you pay for - first class all the way!
5 out of 5
Recommended
for Everyone
by A verified traveler

Sehr gute Lage direkt am Riverwalk

Posted Feb 15, 2015
Pros: Service, siehe ober
Location: Lage direkt an den wichtigsten Punkten in San Antonio
Aufgrund eines Unfalls, wurde ich von Hotel schnell in die Notaufnahme einer nahegelegenen Klinik gebracht und wieder abgeholt. Wirklich gut!
1 out of 5
by A verified traveler

No hot water

Posted Feb 13, 2015
I checked in late and left early so I was in my room for only a short period of time. Nonetheless, I am compelled to write because I had no hot water in the shower. None. I took an ice cold shower and asked the front desk for a room discount. He refused and said he would have housekeeping look into it, which does nothing for me.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great staff but lighting is poor & food costly

Posted Feb 12, 2015
Pros: Liked friendly, helpful staff, clean room, clean bedding/towels, TVs, WiFi throughout the building. Liked patio outside restaurant.
Cons: Lighting in room, Music availability in room, Food choices. Letting people see the name of the hotel when on the Riverwalk.
Location: Felt unsafe at Riverwalk Mall but at times on the Riverwalk. Like the historical city area, small shops.
Liked friendly, helpful staff, clean room, clean bedding/towels, TVs and walking on the riverwalk and on Kings Street. Disliked the natural and fixture lighting in the room and in the hallways and general gathering space. There was not enough light and this made it feel gloomy during the day and I had difficulty see clearly to put make-up on within the bathroom/room. Also would like better music selection on TV and/or radio and tub in room. The restaurant is expensive and selections for room service are expensive and limited. The salmon and chicken dishes I had outside of the conference food from the hotel's restaurant seemed to oily for me and I wished they would offer coke products from the restaurant and at our conference. When first went on riverwalk and came back to hotel, walk right past it because not marked well.
2 out of 5
by A verified travelerfrom Orlando, Florida

Overcharged

Posted Feb 11, 2015
Pros: Area
Cons: Customer Service!
We had a terrible experience in the hotel restaurant. The waiter was rude and then upon check-out we noticed an extra $40 added to our breakfast check. I promptly reported it to the front desk. They never apologized or acted the least bit concerned. I was told accounting would "look into it." I asked to be notified on outcome, but was not. My credit card was charged the extra amount. I am still trying to get this settled. We were also charged an extra night of valet service. Rooms were clean but very noisy with other guests and lots of street noise in bedroom area. I will not stay at this hotel again. This hotel does not care about their customers.
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent hotel

Posted Feb 10, 2015
Excellent hotel room was spacious and right on the river walk. The staff was friendly and attentive. The hotel bar had a great happy hour and every one from the valet guys to the front desk were very helpful. I will definitely be staying here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2015
Great hotel. Rooms were very spacious and nice. Right on river walk near restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveler

On Riverwalk but away from noise

Posted Feb 10, 2015
We stayed here for a meeting at convention center (3 easy blocks away). Nice hotel with spacious room. Location is on branch of Riverwalk but away from the main bar and restaurant area so it is quieter at night.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 9, 2015
No late check out available. I stayed in a deluxe suite. Based on the rate I paid for my accommodations, I strongly felt I should have the option for late check out which would have only been a couple of hours. Other than that, my stay was wonderful! I will stay there again. Loved being on the Riverwalk.