Ratings based on 4,937 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Romantic weekend getaway.

Posted Mar 2, 2015
This hotel was beautiful. Very well kept, clean, romantic, updated with friendly knowledgeable staff who worked very efficiently. I will definitely recommend this hotel and will stay again. Being right on the River walk made it that much better. Made a wonderful weekend perfect.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom HOUSTON, TX

Excellent hotel i ever stayed!

Posted Mar 2, 2015
Excellent hotel with great staff. I made booking through Expedia but for the wrong date. It was actually 1 week early. But the front desk staff still checked me in with no additional fee. The 2 beds room is really big with 2 TV and sofa bed in living room where you can have up to 6 guesses in one room.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas

Great place right on the river walk!

Posted Mar 2, 2015
Pros: It was modern,friendly helpful staff,quick to assist and correct concerns and the location was perfectly located in the heart of the Riverwalk.
Cons: They didn't inform me that there was a 30.00 per day charge to park my car in their garage. Unfortunately there are very limited options for parking
Location: Close to river walk and many great restaurants and Nite life..perfect location!
When we checked in we relised our room consisted of 2 double beds vs a king suite which we thought we asked for,the bellman was quick to check on a king suite and we were able to switch,for an additional 25/ day. Our fridge wasn't working but they were fast to bring us another one to use. I was also unaware of the 30/ day car parking fee they charge until I was checking out. 5 days added up quick! Overall it's a great hotel located in a great location with top notch service. We would reccommend it to our friends and family anytime, just beware EVERYTHING has a cost tied to it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice but housekeeping letdown

Posted Mar 2, 2015
As others noted, housekeeping is not 100%. Large crusty stains on floor in high traffic areas of room. Other than that, hotel was great.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Great stay, right in the middle of the Riverwalk.

Posted Mar 2, 2015
Highly reccomend the entire property, Riverwalk is just off main dining patio. Located in the heart of a great walking area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2015
Great hotel. Good location for quick access to restaurants.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas City, MO

Excellent Stay!

Posted Feb 23, 2015
Location: Located right on Riverwalk and within walking distance to all downtown restaurants, bars, Tower of Americas and Alamo.
First trip to San Antonio and relied on Expedia and previous comments to direct me to a good hotel...was not disappointed! The room was beautiful, staff so friendly and located close to all the downtown sites. Shout out to team member Eddie G - so nice! This obviously wasn't the cheapest rate in downtown San Antonio and you definitely get what you pay for - first class all the way!
5 out of 5
Recommended
for Everyone
by A verified traveler

Sehr gute Lage direkt am Riverwalk

Posted Feb 15, 2015
Pros: Service, siehe ober
Location: Lage direkt an den wichtigsten Punkten in San Antonio
Aufgrund eines Unfalls, wurde ich von Hotel schnell in die Notaufnahme einer nahegelegenen Klinik gebracht und wieder abgeholt. Wirklich gut!
1 out of 5
by A verified traveler

No hot water

Posted Feb 13, 2015
I checked in late and left early so I was in my room for only a short period of time. Nonetheless, I am compelled to write because I had no hot water in the shower. None. I took an ice cold shower and asked the front desk for a room discount. He refused and said he would have housekeeping look into it, which does nothing for me.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great staff but lighting is poor & food costly

Posted Feb 12, 2015
Pros: Liked friendly, helpful staff, clean room, clean bedding/towels, TVs, WiFi throughout the building. Liked patio outside restaurant.
Cons: Lighting in room, Music availability in room, Food choices. Letting people see the name of the hotel when on the Riverwalk.
Location: Felt unsafe at Riverwalk Mall but at times on the Riverwalk. Like the historical city area, small shops.
Liked friendly, helpful staff, clean room, clean bedding/towels, TVs and walking on the riverwalk and on Kings Street. Disliked the natural and fixture lighting in the room and in the hallways and general gathering space. There was not enough light and this made it feel gloomy during the day and I had difficulty see clearly to put make-up on within the bathroom/room. Also would like better music selection on TV and/or radio and tub in room. The restaurant is expensive and selections for room service are expensive and limited. The salmon and chicken dishes I had outside of the conference food from the hotel's restaurant seemed to oily for me and I wished they would offer coke products from the restaurant and at our conference. When first went on riverwalk and came back to hotel, walk right past it because not marked well.