Ratings based on 5,077 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

Close to Riverwalk

Posted Mar 25, 2015
The hotel staff is very knowledgeable and will take the time to talk to you about activities in the area. Very friendly & accommodating. We enjoyed our stay. We had some trouble with our room but they fixed what was wrong and compensated us for it.
Comment from Hotel Management
Mar 27, 2015 by Troy, Hotel Management
Thank you for the overwhelming positive review of the hotel and our staff. I’m pleased to read we accommodated and corrected the issue. We look forward to your return visit. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

Excellent hotel on the Riverwalk!

Posted Mar 24, 2015
Pros: The staff were the best! Extremely helpful and very friendly! Our concierge (Jennifer) was terrific. All suite rooms were clean and comfortable.
Cons: We had a bit of difficulty at times getting in to our room (as did our traveling companions). That necessitated a couple of trips to the front desk.
Location: Don't miss the Riverwalk, the Alamo, or simply riding the trolley around the city. The San Antonio Zoo was fun and made for a great day trip!
Great hotel...in the heart of downtown San Antonio and right on the Riverwalk. We will remember this hotel for its outstanding service. The staff genuinely seemed to care about our stay and made every effort to make it comfortable. Talk to your doormen -- they know the scoop on what to see and where to dine (Joe, Frank and Sey)! Casa Rio had excellent food with outdoor seating. Don't miss the boat ride down the Riverwalk or the indoor mall. Plenty to see and do even if it rains.
Comment from Hotel Management
Mar 26, 2015 by Troy, Hotel Management
Thank you for the outstanding review of the hotel. We sincerely appreciate the compliments to our staff. I will pass along your review and we hope to see you again very soon! Troy Mathews General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Memphis

Great hotel on Riverwalk

Posted Mar 23, 2015
Cons: A little noisy
We were there over spring break and even though it rained everyday, we still had a great time. The staff of the hotel gave us great recommendations on where to eat and places to go. They were very helpful and friendly. We will definitely stay there again as it was located where we could walk to every thing we wanted to do.
Comment from Hotel Management
Mar 25, 2015 by Troy, Hotel Management
We sincerely appreciate the compliments to our staff and I will pass along your review. I’m pleased to read you enjoyed our convenient location and we hope you will return very soon. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom VA Beach

Friendly, HELPFUL staff!

Posted Mar 22, 2015
Pros: The rooms were spacious with great views -- wonderful staff -- CLEAN -- wonderful meals.
Cons: The new king bed had large points on the foot of the bed. We hurt our shins and then decided to prop bed pillows over the points, solving the problem
Location: There are several things to do within walking distance (less than a mile). See the Alamo, go to the new mall, lots of restaurants & a CVS store.
If you're heading to San Antonio & want a good view of the River-walk, this all suite hotel is the place for you. The staff went above and beyond to try to make our stay perfect. We ordered room service twice and Tony, who delivered our food, was genuinely excited to explain how the dishes were prepared by the chef and he was right... we thoroughly enjoyed everything! I also have to commend the engineers who came to our room to help fix an electrical problem with a CPAC Machine. The pool on the roof was warm and open whenever I went for a few laps. The valet service is $36 a night, however, parking is very difficult in San Antonio, so if you think you'll be using your rental car often, this price is worth it. The valet staff was full of great info and directions, too. Keep this hotel on your list!!
Comment from Hotel Management
Mar 25, 2015 by Troy, Hotel Management
Thank you for the 5 star review of the hotel! We sincerely appreciate the compliments to our staff and for the recommendation. We hope you will come back very soon! Troy Mathews General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Augusta, KS

Great location. Great Staff

Posted Mar 22, 2015
Pros: The staff.
Cons: $30.00 per day for parking is too high.
Location: The location is great. Easy access to sightseeing transportation, great food and shopping.
Loved nearly everything about this facility. Staff/bellmen were GREAT. The online price for parking was stated as $30.00 per day and when I checked out I was charged $36.00 per day. This was corrected by the person checking me out, but even $30.00 per day is crazy. I could not afford the restaurant at the motel, but easily found affordable food within walking distance. Our room was fantastic and the facility is in the best location on the Waterwalk. I will recommend this hotel to anyone traveling to San Antonio.
Comment from Hotel Management
Mar 24, 2015 by Troy, Hotel Management
Thank you for the recommendation and for choosing to stay at the hotel. We appreciate the compliments to our staff and our convenient location. We hope you will return very soon. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin

Unique decor, clean and comfortable

Posted Mar 22, 2015
Our family all enjoyed the gym and the heated pool very much. We also like the proximity of the hotel to the Riverwalk area. Definitely will revisit next trip to San Antonio.
Comment from Hotel Management
Mar 24, 2015 by Troy, Hotel Management
Thank you for the 5 star review of the hotel. I’m pleased to read your family enjoyed our fitness facility and the rooftop pool. We hope you and your family will come back very soon. Troy Mathews General Manager
5 out of 5
Recommended
for Families
by A verified traveler

right on riverwalk

Posted Mar 21, 2015
Pros: location. size of rooms- nice suite with pullout couch for kids.
Staff was great! so helpful! Went out of their way to make sure our requests were met!
Comment from Hotel Management
Mar 23, 2015 by Troy, Hotel Management
Thank you for the 5 star review. I'm pleased to read our staff accommodated all your requests. We look forward to your return visit. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom massachusetts

great location

Posted Mar 21, 2015
Pros: location
A wonderful hotel on a quiet stretch of the River Walk. We loved the restaurant, the bar, and the amazing staff.
Comment from Hotel Management
Mar 24, 2015 by Troy, Hotel Management
Thank you for the compliments to our restaurant, bar and staff. I will share your comments and we look forward to your return visit. Troy Mathews General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel

Posted Mar 16, 2015
Things are fine here. But we did not get housekeeping one day. Make sure you get housekeeping service when you go out in the morning. Otherwise, staffs are nice and the location is good. We booked double bed room which comes with a sofa bed. They provides complimentary morning coffee. The breakfast is about seven bucks.
Comment from Hotel Management
Mar 18, 2015 by Troy, Hotel Management
Thank you for the compliments to our staff and guest amenities. We hope you will choose to stay with us again. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Midland, Texas

Best hotel on the Riverwalk

Posted Mar 16, 2015
Pros: Love the rooms and the spa was fantastic.
Location: The Alamo, Market Square, the Riverwalk, Riverwalk Mall
We absolutely loved the hotel, from the moment we were met at valet parking to the moment we left. The rooms are over the top, spacious and comfortable and every detail decorated. Friendly staff, very accommodating! Can't wait to go back and stay with them again!
Comment from Hotel Management
Mar 18, 2015 by Troy, Hotel Management
Thank you for the 5 star review of the hotel! We sincerely appreciate the compliments to our friendly staff and guest suites. I will pass along your comments to our team! Troy Mathews General Manager