Ratings based on 4,460 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from palmhurst tx

Nice hotel on riverwalk

Posted Jul 28, 2014
Late checking in but staff very accommodating. Great stay and location.
5 out of 5
Recommended
for Everyone
by A verified traveler from SA Texas

Right off the Riverwalk made it very nice.

Posted Jul 28, 2014
We stayed there with my nieces to celebrate our birthdays. After we went to eat a few family members joined us in the room we played a few trivia games. Everyone liked the suite and the River walk. We would like to in the future get adjoining rooms just to get away and enjoy the pool. We are from SA but getting away for the weekend once in awhile I like to do.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great hotel right on the Riverwalk

Posted Jul 28, 2014
5 star treatment beginning at the valet through checkout.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, Texas

Great place!

Posted Jul 25, 2014
Pros: Everything
Cons: bar service
Location: Loved being in walking distance to everything that we wanted to do.
Everything was perfect from start to finish. Enjoyed our view, the service and attention to detail. It was a nice retreat away from home. Loved the suite with the living area separated from the bedroom. And I loved the new and clean bathroom.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2014
We booked the Contessa King Suite for a one night get away! We will definitely be going back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin

Family Trip

Posted Jul 18, 2014
Great place to stay. Clean, quiet and relaxing. The hotel is right on the river and steps ways from many local attractions. Breakfast was good and our server was friendly and knowledgable.
4 out of 5
Recommended
for Families
by A verified traveler from Dallas

Quiet but still on the river.

Posted Jul 17, 2014
Pros: We enjoyed the aesthetics of the hotel - especially the design of the rooftop pool area and the dining room by the river.
Cons: We turned off the a/c upon our afternoon arrival and the room was still freezing the following morning. The sofa bed mattress was notably thin.
Location: We liked the location a bit away from the noise of the most heavily trafficked section of the River Walk.
We were three adults sharing a small suite which was thoughtfully laid out. It was fine for one night - a longer stay would have required more space.
4 out of 5
Recommended
for Everyone
by A verified traveler

Contessa is an excellent Hotel. Highly recommended

Posted Jul 17, 2014
Pros: The location, the staff and the overall look and ambiance were absolutely great!
Cons: The one thing that must be improved is the stairs and check out process. Trying to take the stairs is an adventure.
Overall we had an excellent stay and had a lot of fun. The amenities are perfect and offer many way to relax and enjoy your stay. Everything on the Riverwalk is close and yet far enough to offer a relaxing time after returning from the turmoil of the restaurants area. There are a couple things that need to be taken care of and this will be a perfect hotel. We checked out on a Sunday along with 180 other guests. Getting on the elevator on 7th level was a challenge so we gave up and decided to take the stairs. That is where the improvements must come! The stairs are totally disorganized. One flight of stairs take you directly to the street but you cannot exit as the alarm would sound. The other stairs takes you to a labyrinth without any directing sign so you feel uneasy to enter. These are easy fixes and should be taken care of. Stairs or no stairs, we enjoyed our stay and we would go back any time!!
5 out of 5
Recommended
for Everyone
by A verified traveler from tupelo ms

They treated I us like kings an it was beautiful.

Posted Jul 17, 2014
It was something out of a movie, the service was beyond great. I wished I had stayed longer .
4 out of 5
by A verified traveler from Tucson, AZ

Over priced for what you got!

Posted Jul 16, 2014
Cons: They really SHOULD have a hotel shuttle. The "Go" Shuttle cost $40.00 round trip to airport and took 2 hours to go 15 minutes.
Location: River walk was spectacular!
Hotel Staff unknowledgable about their own facilities, and lousy directions about attraction in the immediate area. Room Had No Mini-bar. (Though one was advertised). Bottle of Water in Hotel store $4.50. Toilet kept getting plugged up. .