Ratings based on 5,203 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect

Posted May 23, 2015
Great experience and perfect location ............................................................
5 out of 5
Recommended
for Everyone
by A verified travelerfrom México D.F.

Muy agradable, céntrico y el personal muy amable

Posted May 19, 2015
Pros: Situación, limpio y personal muy atento, tomaron en cuenta nuestra sugerencia respecto al elevador
Cons: nada, todo bien
Location: Paseo pro el río, restaurantes y atracciones turísticas en la cercanía
En viaje de negocios y turismo me gustó mucho por todas las facilidades
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kuwait

Posted May 16, 2015
Modern decorated, spacious room. The hotel has an access to the riverwalk and has a very good location.
Comment from Hotel Management
May 18, 2015 by Troy, Hotel Management
Thank you for the 5 star review of the hotel. We appreciate the compliments to our spacious suites and convenient access to the River Walk. We look forward to your return visit. Troy Mathews General Manager
3 out of 5
by A verified travelerfrom Houston

Disappointing Hotel Restaurant

Posted May 11, 2015
Pros: Nice Room
Cons: Improve the crappy restaurant
Breakfast at the restaurant is horrible, do not waste your time. There are plenty of excellent restaurant choices along the San Antonio Riverwalk.
Comment from Hotel Management
May 14, 2015 by Troy, Hotel Management
Thank you for taking the time to post a review. I apologize you did not enjoy the breakfast and I will share your comments with our staff. We hope you will choose to come back again. Troy Mathews General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mendocino, CA

Great location on the River Walk

Posted May 10, 2015
Pros: Location Patio on the River Walk
Cons: There was a bit of black mold in the soap "niche" in the shower (Room 722). Pillows were too hard. I asked for softer ones, never got any. Sore neck.
Location: La Villita King William District Alamo, of course!
Family reunion, enough said. Nothing more I care to say.
Comment from Hotel Management
May 12, 2015 by Troy, Hotel Management
Thank you for choosing the hotel for your family reunion. We are pleased you enjoyed your stay and look forward to your return visit. Troy Mathews General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 10, 2015
Suites are very good for families or for people traveling alone
Comment from Hotel Management
May 11, 2015 by Troy, Hotel Management
Thank you for the review of the hotel. I’m pleased to read you enjoyed our spacious suites. We look forward to your return visit. Troy Mathews General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted May 5, 2015
Pros: Very clean, bell boys very tentative
Cons: Access to the room
Location: Location perfect close to everything.
The only thing I was annoyed with was my keys to the room never worked. This was very frustrating, I tried speaking to the front desk about this but they did not listen. They new better than me.
Comment from Hotel Management
May 7, 2015 by Troy, Hotel Management
Thank you for the 5 star review of the hotel. I apologize for the issues with your guestroom key. I will speak to our staff regarding your comments and we hope you will choose to come back again very soon. Troy Mathews General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Muskegon, MI

Close to restaurants/bars on riverwalk

Posted May 5, 2015
Nice hotel, friendly staff. Close to all the activities on the riverwalk.
Comment from Hotel Management
May 6, 2015 by Troy, Hotel Management
Thank you for taking the time to post a review of the hotel. I’m pleased to read you enjoyed our convenient location on the River Walk. I’ll pass your compliments to our staff. We look forward to your return visit. Troy Mathews General Manager
3 out of 5
by A verified traveler

Good location. Overpriced.

Posted May 4, 2015
Overpriced. Breakfast should be included. Wouldn't recommend it.
Comment from Hotel Management
May 6, 2015 by Troy, Hotel Management
Thank you for taking the time to post a review of your recent stay. I apologize you did not feel there was value in your stay. We hope you will reconsider and return again. Troy Mathews General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland Oregon

Good hotel & conf center with noisy slamming doors

Posted May 4, 2015
Pros: The pool and restaurants seemed to have food for everyone even my wife with a wheat allergy. The public areas were clean and had a good appearance.
Cons: A simple fix of the doors would go a long way. Also some of the carpets were wearing and showing signs of age.
Location: We had a fun time taking an air boat tour of the everglades on a nearby town and Gatorland was amazing.
The hotel is very nice and a bit awing at first look. The atrium and layout his huge. Once the wonder wears off the room service is slow and out of two days just skipped our room until we called. The one big issue was that all the room doors slam shut. We were repeatedly woken up by people coming and going late or early in the morning by the automatic doors slamming shut. They seem to have no rubber seals or bumpers and its a booming sound of a heavy door slamming. All in all a good conference center but not the best nights sleep.
Comment from Hotel Management
May 6, 2015 by Troy, Hotel Management
We appreciate your feedback regarding your stay. I will discuss your comments regarding the guest room doors with our Engineering staff. We hope you will return again. Troy Mathews General Manager