Ratings based on 2,818 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Texas, Dallas
Nice Hotel well located next to the RiverwalkPosted Feb 24, 2015
Cons: Room cleaning times
Overall a nice experience but for two issues that I would not expect considering the rate per night and hotel quality. - Room was not done until 6:00 PM so when we came back from lunch to take a nap we had to call for room service. - Bed made a lot of noise when you moved. Not saying it wasn't comfortable but it was noisy.
for Everyoneby A verified travelerfrom Texas
Great StaffPosted Feb 23, 2015
While the hotel is quite nice, and very well designed and located, the staff took care of my wife and her friend from the moment they arrived to the moment they left. Excellent stay.
for Everyoneby A verified traveler
hotel next to riverwalk in san Antonio txPosted Feb 23, 2015
it was breathtaking. best view that overlooked the riverwalk. close to main bars and restaurants.
for Everyoneby A verified travelerfrom San Antonio, TX
Chic hotelPosted Feb 22, 2015
The hotel was amazing. The staff was professional and gracious. The room itself was comfortable, clean and chic.
by A verified travelerfrom san antonio tx
In need of renovationPosted Feb 22, 2015
The room was "worn" for lack of a better word. Carpet was frayed. Leather chair old and ripped. Light switch cover fell off the wall and was on the floor. Amenities ( linens bath robes bed etc...) were nice. But no where near 5 star!!! Would NOT stay here again.
by A verified travelerfrom Wash, DC
dark and disappointingPosted Feb 20, 2015
Pros: The outside garden in the middle of the hotel seemed nice.
Cons: new furniture and lamps cannot come too soon. Turn the lights on; open the windows and turn off that loud, pseudo-techo music in the restaurant!
Location: Location is excellent to the Riverwalk some fine restaurants and transportation.
Everywhere one walks in the hotel and Citrus, its restaurant, is dark...VERY dark. Registration is on the second floor from where one enters the hotel - weird. The reg desk was dirty and the glass top broken/chipped in a few places. Our room touted a "Juliet balcony over-looking the Riverwalk." It had that but it was hardly an interesting view of the diners at the restaurant down below. Our room had 1 straight-back chair which was most uncomfortable and a badly sagging, over-stuffed chair that gave new meaning to the "distressed" leather look. We asked for a replacement but the hotel could not locate one on all their 12 floors.So, my husband sat in the chair on 2-3 pillows and I sat on the bed. Not comfortable for either. The only hint of the 4-star rating this hotel got was the exceptional linens and very attentive doormen. Sad commentary.
for Couplesby A verified traveler
Nice and relaxing hotel. Perfect get-a-way for 2.Posted Feb 17, 2015
Pros: The politeness of each of the staff.
Cons: No improvement necessary
Location: Easy access to the river and the center of everything. Starbucks right on the corner made it the best.
The experience from the beginning was the very best it could ever be. Being in the service industry for health care, there isn't one area that could be improved upon. The experience, the expectation, and the staff was a strong 10 (the best of the best). Thanks for an enjoyable time.
by A verified traveler
No working showerPosted Feb 16, 2015
Our room didn't have a working shower and took most of the day to get into another room. I had to ask what the manager was going to do to compensate. The answer...they would pay for valet for 2 days and breakfast for one. No compensation on the hotel room.
by A verified travelerfrom joshua tx
Motel 6 is just as nicePosted Feb 15, 2015
So far off the main attractions of the riverwalk. To much money for the location
for Everyoneby A verified travelerfrom texas
Modern hotel on the RiverwalkPosted Feb 10, 2015
Pros: Great ambience, great location, comfortable and clean. Beautiful courtyard with fire and water feature.
Cons: Amenities should have been pointed out by staff.
Location: On the Riverwalk, very near many nice restaurants.
Well appointed room, very comfortable bed, updated ,sleek, and modern. Wish the staff had pointed out the beautiful restaurant and bar on the river that we didn't see till checking out on the last day.